...Dilemma at Devils Den Allan R Cohen Abstract This paper explores the case study Dilemma at Devils Den, which was created by Allan R. Cohen from Babson College (2004), and focuses on a fictional student named Susan and an experience with a few problems that she has at her college’s campus snack bar, the Devil’s Den. This paper aims to discuss Susan’s problems that she has identified with the night operations at the Devil’s Den, and whether or not the night shift managerial team performs strategy execution processes adequately. Introduction Susan identifies that the main problem mainly has to do with the night shift operations at the Devil’s Den. She points out that she had been noticing the fact that many of the employees at the snack bar were simply allowing their friends to take snacks without having to pay for them at all. Susan also points out those employees were also taking the snacks for free themselves. While ordinarily this is not a problem, the employees are only allowed to take snacks when they are on duty, and it has become a common situation where the employees simply leave with food. According to Susan, it has gotten so bad that employees will take food in front of the customers, who then think it would be okay to take food without paying as well, leading to this becoming a problem as well. Another problem that Susan identifies is the fact that the employees were not doing anything to stop or challenge the customers from taking the snacks from the Den. Susan...
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...The Devil’s Den MGT 602 The Devil’s Den After reading the case, The Devil’s Den, which is a snack bar Susan works part time at while attending Mr. Eagle College it is obvious that management has failed at being able to execute a successful strategy. CFS lacks knowledge of what is going on at the snack bar and is unable to execute basic tasks. For competency building, CFS hired students who were freshman and sophomores looking for extra spending money. Their hiring process wasn’t based on hiring the right people for the job but hiring students who were willing to work part time and inconvenient hours. Since the job was low skilled, it was difficult to recruit from a better pool of candidates. According to an article in The Wall Street Journal (2011), employees are unable to get candidates not because the employees are not skilled but it is difficult to find candidates who are willing to accept jobs at the low wages offered. Good employees were hard to come by and there was a high turnover rate. Employees were not given formal training for the job so there were no guidelines to follow. Another problem is a company not taking the time to train employees (Cappelli, 2011) this is something CFS is guilty of. Not even student managers were given proper training as to what responsibilities they had to uphold or guidelines. Students were allowed to eat for free just as long as they were on the clock but CFS was not specific on the policy so students ate for free even...
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