...which, consequently, has impact on the outcomes for the organization. The recent explosion of interest in the work-family interface has given rise to a number of concepts that try to explain these two major fields of life in terms of work-family balance, accommodation, compensation, spillover, work-family enrichment and work-family integration etc. (Barnett, 1998; Edwards & Rothbard, 2000; Friedman & Greenhaus, 2000; Greenhaus &Beutell, 1985; Lambert, 1990). One term commonly used and cited in these research works is work-family conflict. The relationship between employees’ work lives and their non-work matters has undergone inquiry several times (Kanter, 1977; Voydanoff, 1990) and it is identified that inter-role conflict is a major source of strain among people (Katz & Kahn, 1978). Recent studies have suggested that work-family conflict to be a bi-directional construct characterizes...
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...Abstract Emotional Intelligence is a set of qualities and competencies that captures a broad collection of individual skills and dispositions, usually referred to as soft skills or inter and intra-personal skills, that are outside the traditional areas of specific knowledge, general intelligence, and technical or professional skills. Emotions are an intrinsic part of our biological makeup, and every morning they march into the office with us and influence our behaviour. Emotional intelligence consists of five factors: Knowing one's emotions, managing emotions, motivating one, recognizing emotions in others, and handling relationships Goleman (1995). Researchers today are interested in finding the effects of emotional intelligence on employees and thereby, organizations, and analyzing the various other facets of EQ. Emotional intelligence improves individual and organizational performance. It plays a significant role in the kind of work an employee produces, and the relationship he or she enjoys in the organization. Work – Life Balance is a challenging issue for IT leaders, managers and has also attracted the attention of researchers. Work/life balance, in its broadest sense, is defined as a satisfactory level of involvement or ‘fit’ between the multiple roles in a person’s life. In this climate managing the boundary between home and work is becoming more challenging. Organizations need to ensure they not just encourage but mandate a practical and workable work/life...
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...Organizational Culture and Communication on Employee Engagement”. Name of the Candidate : Research Guide : Swatee Sarangi Dr. R.K. Srivastava Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Place of Research : K.J. Somaiya Institute of Management Studies & Research, Mumbai Registration No: Ref.No. Acad : RRC-26/2009-10/901 Signature of Candidate: Signature of Guide : TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 Introduction to the Study 1.2 Employee Engagement 1.3 Drivers of Employee Engagement 1.4 Indian Banking Industry 1.4.1 Nationalization 1.4.2 Liberalization 1.4.3 Co-operative Banks 1.4.4 The Current Scenario 1.5 Opportunities and Challenges 1.6 Need of the Study 1.7 Key Concepts Explained in the Study 1.7.1 Organizational Culture 1.7.2 Organizational Communication 1.7.3 Employee Engagement 1.8 Benefits of the Study CHAPTER 2: LITERATURE REVIEW 2.1 Employee Engagement 2.2 Organizational Culture 2.3 Organizational Communication 2.4 Gap Analysis CHAPTER 3: THEORETICAL FRAMEWORK 3.1 The Theoretical Framework of the Present Study 3.2 Conceptual Model Framework 3.3.1Organizational Culture 3.3.2 Organizational Communication 3.3.3 Employee Engagement CHAPTER 4: OBJECTIVES OF THE STUDY 4.1 Objectives of the Study CHAPTER...
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...International Journal of Hospitality Management 35 (2013) 225–236 Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts Catherine Prentice a,∗ , Po-Ju Chen b , Brian King c a b c Faculty of Business and Enterprise, Swinburne University, Melbourne, Victoria, Australia Rosen College of Hospitality Management, University of Central Florida, Florida, FL, USA SHTM, Hong Kong Polytechnic University, Hong Kong, Hong Kong a r t i c l e i n f o Keywords: Burnout Occupational commitment Emotional intelligence Emotional labour Organizational citizenship behaviour Task performance Moderation a b s t r a c t This study examines how emotional intelligence and occupational commitment have a moderating effect on the relationship between emotional labour and its potential outcomes. Two acting strategies reflect emotional labour, namely surface and deep acting, with burnout and performance as the prospective outcomes. Burnout is operationalized into emotional exhaustion, depersonalization and diminished personal achievement; whereas performance is operationalized into task performance and organizational citizenship behaviour (OCB). The study investigates employee responses from several tourism and hospitality organizations in Florida, USA. The results show that emotional...
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...“STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” A PROJECT REPORT SUBMITTED BY SHRUTI SIAG FOR THE PARTIAL FULFILMENT OF THE REQUIREMENT OF THE AWARD OF THE DEGREE OF M.A. IN PSYCHOLOGY AT FERGUSSON COLLEGE PUNE - 411004 (2010-11) Declaration I, Ms Shruti Siag a student of M.A. from the Department of Psychology, Fergusson College, Pune University, declare that the following report of a project titled “STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” is an independent work done by me and submitted as the partial fulfilment of the requirement for the award of the degree of M.A. in Psychology under the University of Pune. Signature: Name: Shruti Siag D.E. Society’s Fergusson College, Pune Certificate This is to certify that Shruti Siag has successfully completed the project named “Studying the role of Age in the relationship of Emotional Intelligence and Conflict Resolution Styles in the IT profession” Towards the partial completion of M. A. (Psychology) Course of the University of Pune, in the academic year 2009-2010. Dr. Shobhana AbhayankarHead of the DepartmentDept. of PsychologyFergusson CollegePune-411004 | Prof. Anand. S. GodseProject In-chargeDept. of PsychologyFergusson CollegePune-411004 | ACKNOWLEDGEMENTS This...
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...psychotherapy tends to focus on problem solving and is goal-oriented. That means on the onset of treatment, you and your therapist decide up on which specific changes you would like to make in your life. These goals will often be broken down into smaller attainable objectives and put into a formal treatment plan (Hawkins, 2010). The purpose of this study was to explore public attitudes toward psychotherapy treatment and how they perceive importance of psychotherapy treatment, mental health issues are of ever growing importance in modern society. While there are numerous studies on the attitude of the general public toward psychiatry in general, little research has been done concerning the specific field of psychotherapy (Hawkins, 2010). 2. Literature review 2.1 History of mental illness in the Middle East 2.1.1 Pre-Islamic era: Ancient Egyptians believed that diseases were mainly because of evil spirits or wrath of gods. Their philosophy of the afterlife came from the idea that they were part of continuous cycle. Therefore, they believed in the physical continuation of the life after death. From this belief, they gave much attention of the psychology and personality thereafter. (Mohit, 2001) In ancient Mesopotamia, diseases were blamed on spirits and ghosts. They linked each disease with a spirit or ghost. Therefore, medicine was part of magic. There were two types of medical magicians (diagnostician and healer). The diagnostician determines the type or the name...
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...The adoption of internet banking: An institutional theory perspective Received (in revised form): 30th October, 2007 Weihua Shi* is a visiting assistant professor at the University of Southern Mississippi. She received her MA degree in Economics from Vanderbilt University and her PhD in Finance from the City University of Hong Kong. Her research interests include behavioural finance, risk management and banking. Narcissus Shambare is an assistant professor of Business Information Systems (BIS) and Director of BIS programmes at the College of Saint Mary, Omaha, Nebraska, USA. He has more than 20 years experience in business management in manufacturing, wholesale and retail, services and banking industries. His research interests include information security, strategic management and business education. Jian Wang is a professor of International Business at the University of International Business and Economics. His research interests include e-business, international business and international trade law and practice. Dr Wang is Director of the International Business Bridge (IBB). He has extensively published in the areas of international business, electronic business and others. Abstract Several models have been proposed in the literature to understand technology acceptance in which social environmental factors are not primarily addressed. Drawing upon the social contagion theory and institutional theory, this study proposes a model to examine three social environmental...
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...Thinking Styles and Collaborative Dispositions for Youngsters in Taiwan a b Mingchang WU Shihuei HO National Yunlin University of Science and Technology Taipei Municipal University of Edcation c d Hsiuhsu LIN Wenlung CHANG Chaoyang University of Technology National Yunlin University of Science and Technology e Lihua CHEN National Yunlin University of Science and Technology Abstract Collaboration dispositions keep attracting high attention in the business world for organizational competition and teamwork efficiency. Educators also highly value the cultivation of youngsters’ thinking strategies and styles which facilitate their learning performance and even career achievement. This study was conducted to identify the relationship among thinking styles (including positive thinking and negative thinking) and collaborative dispositions. Three self-rating instruments were employed to survey 901 college students’ experience as research data. A series of analyses on the reliability and validity of instruments were conducted to validate the measurement model. The SEM analysis results indicated the structural model and the influences of both thinking styles on the youngsters’ collaborative dispositions. In addition, it was concluded that only the individuals highly evaluating others were willing to and able to collaborate with others well. On the other hand, the factor of maladjustment and little desire for change was the dominant negative thinking which severely eliminated collaborative...
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...The Impact of Human Resource Management Practices on Perceptions of Organizational Performance Author(s): John T. Delaney and Mark A. Huselid Source: The Academy of Management Journal, Vol. 39, No. 4 (Aug., 1996), pp. 949-969 Published by: Academy of Management Stable URL: http://www.jstor.org/stable/256718 . Accessed: 13/08/2013 00:20 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. . Academy of Management is collaborating with JSTOR to digitize, preserve and extend access to The Academy of Management Journal. http://www.jstor.org This content downloaded from 128.248.155.225 on Tue, 13 Aug 2013 00:20:09 AM All use subject to JSTOR Terms and Conditions RESEARCH NOTES ? Academy of Management Journal 1996, Vol. 39, No. 4, 949-969. THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE JOHN T. DELANEY University of Iowa MARK A. HUSELID Rutgers University In 590 for-profit and nonprofit firms from the National Organizations Survey, we found positive associations between...
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...Contents lists available at SciVerse ScienceDirect The Leadership Quarterly journal homepage: www.elsevier.com/locate/leaqua Personality predictors of leadership styles and the self–other agreement problem Reinout E. de Vries ⁎ VU University Amsterdam, Department of Social and Organizational Psychology, Van der Boechorststraat 1, 1081 BT, Amsterdam, The Netherlands a r t i c l e i n f o a b s t r a c t Whereas it has been acknowledged that personality plays an important role in leader emergence and effectiveness, most studies have shown weak relations between personality and leadership styles. In this study, it is argued that one of the reasons for this lack of association may lie in the low level of self–other agreement among leaders and subordinates. In this study both leaderand subordinate ratings of leader personality and leadership styles are employed to inspect the relations between HEXACO Honesty–Humility, Extraversion, Agreeableness, and Conscientiousness on the one hand and Ethical, Charismatic, Supportive, and Task-oriented leadership on the other. Using an instrumental variable procedure, strong direct effects of Honesty–Humility on Ethical leadership, Extraversion on Charismatic leadership, Agreeableness on Supportive leadership, and Conscientiousness on Task-oriented leadership were observed. The results imply that the relatively weak relations between personality and leadership styles in previous studies are mainly due to relatively low levels of...
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...Insight on WorldCom Scandal Table of Contents ABSTRACT 2 The importance of accounting conceptual framework 3 Historical Background 5 The Scandal – what happened 6 PENALTIES 7 How the scandal relates to accounting theory 8 RELATION TO POSITIVE ACCOUNTING THEORY 9 Conservatism Principle 9 Lack of Reliability 10 Lack of Relevance 11 Financial Misstatement 11 Conclusion 12 Bibliography 14 Insight on WorldCom Scandal ABSTRACT The scope of this paper deals with the WorldCom accounting scandal of the early 2000’s as it relates to elements of accounting theory. The discussion will cover the key reasons that contributed to the collapse of WorldCom. Specifically, this paper will look at: Executive compensation, Earnings Management, and Information Asymmetry. The authors will present arguments that clearly show how each of these three sub-topics played a pivotal role in the scandal. The reader will also see how these reasons are often inter-related, and often overlap each other, the enormity of which caused the company to fall like a stack of dominoes. In particular, information asymmetry was allowed to flourish as the WorldCom executives lavished themselves with huge compensation, all the while keeping the board of directors and investors out of the loop. A poor corporate government structure existed as the board was filled with inept and ineffective individuals who were powerless to stop the pilfering of profits. The end result of these actions...
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...Developing successful technology-based services: the issue of identifying and involving innovative users Jonas Matthing, Per Kristensson and Anders Gustafsson Service Research Center, Karlstad University, Karlstad, Sweden, and A. Parasuraman Department of Marketing, University of Miami, Coral Gables, Florida, USA Abstract Purpose – The aim of this paper is to explore the identification of innovative customers and the effectiveness of employing such customers to generate new service ideas in a technology-based service setting. Design/methodology/approach – The first study reported here employs the “technology readiness” (TR) construct and involves telephone surveys with randomly selected Swedish consumers. The second involves a field experiment. Findings – Findings from Study I suggest that the TR is a useful tool for identifying users who exhibit both innovative attitudes and behaviors. The results from Study II show that users with a high TR are highly creative as reflected by the quantity and quality of new service ideas. Research limitations/implications – The sample size for Study II was relatively small and making empirical generalizations with confidence should await results from studies involving larger samples. However, in sum the research demonstrates that TR appears to be an effective tool for identifying innovative customers who would be both willing to participate in new service development and capable of generating creative ideas. Originality/value – Service businesses...
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...MARKETTING OF FINANCIAL SERVICES IN A DEREGULATED ECONOMY KEHINDE OLORUNDARE. CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY The domain of marketing has been proven by Levitt (1988) and Kotler (1980), among others to transcend the tangible products areas. Increasingly, intangibles (including financial services) have benefited from the pervasive advantage that marketing can offer. Today, persons, ideas and in fact, doctrines are daily sold to us. Financial services (and intangible product) is one of the important services provided by banks in the economic sub-sector in Nigeria and whose employment of marketing service is becoming more noticeable and acknowledge. The financial services is becoming more noticeable and acknowledge. The financial services sector has in recent years been among the fastest growing areas in the Nigerian economy. Progressive deregulation, starting with free banking ad decentralized foreign exchange market to the lifiting of interest rates ceiling and structural adjustment programme had dramatically altered the operating environment facing suppliers of financial services. These changes in conjunctions with decreases in personal income and wealth, contraction in other sectors of the economy, trends towards globalization and developments in information technology have created an increasingly competitive and demand driven financial sector. As a consequence of these changes, the sector has witnessed considerable...
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...AZ Keywords Critical reflective practice, education level, moral distress, registered nurse, work engagement Correspondence Lisa A. Lawrence, PhD, RN, Nursing Department, Pima Community College, Tucson, AZ E-mail: llawrence@pima.edu AIM. The purpose of this study was to examine how nurses’ moral distress, education level, and critical reflective practice (CRP) related to their work engagement. The study is relevant to nursing, given registered nurse (RN) documented experiences of job-related distress and work dissatisfaction, and the nursing shortage crisis. A better understanding of factors that may enhance RN work engagement is needed. METHODS. A non-experimental, descriptive, correlational design was used to examine the relationships among four variables: moral distress, education level, CRP, and work engagement. The sample included 28 intensive care unit RNs from three separate ICUs in a 355-bed Southwest magnet-designated hospital. RESULTS. There was a positive direct relationship between CRP and work engagement, a negative direct relationship between moral distress and work engagement, and CRP and moral distress, together, explained 47% of the variance in work engagement. Additionally, in the neonatal intensive care unit, a positive direct relationship between increased educational level and CRP was identified, with a suggested negative relationship between increased education level and moral distress. IMPLICATIONS. Strategies to promote CRP and reduce moral distress are...
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...1002/job.724 Diversity and organizational innovation: The role of employee involvement YANG YANG1* AND ALISON M. KONRAD2 Management Department, the Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania, U.S.A. Department of Organizational Behavior, Richard Ivey School of Business, U. of Western Ontario, London, Ontario, Canada 2 1 Summary This study examined the interactive effects of workplace diversity and employee involvement on organizational innovation. Using a sample of 182 large Canadian organizations, we found a three-way interaction between level of employee involvement, variation in involvement, and racioethnic diversity on innovation. In organizations with high levels of employee involvement, high variation in involvement was associated with higher involvement levels among racioethnic minorities, resulting in a stronger association between diversity and innovation. Furthermore, the association between White employee involvement and innovation was significantly more positive under the condition of high involvement among racioethnic minority group members. Thus, ensuring high levels of involvement among members of historically marginalized racioethnic groups enhances the innovation effects of employee empowerment systems. Copyright # 2010 John Wiley & Sons, Ltd. Keywords: gender and racioethnic diversity, diversity management, employee involvement level, employee involvement variation, organizational innovation Introduction The two research...
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