...about this subject before 15 – 20 years back, the subject would be very unique and most of the people will have no understanding about this. But today, Quality tools understanding and importance has grown among people and organizations. There are many tools that are used among the organizations that are classified as follows: 1. Cause Analysis Tools: includes Fishbone, Pareto, and Scattered Diagram. 2. Evaluation and Decision Making Tool: Decision Matrix, Multivoting. 3. Process Analysis Tool: includes Flow chart, Failure Mode Effects Analysis, Mistake-proofing and Spaghetti Diagram. 4. Data Collection and Analysis Tools: box and whisker plot, check sheet, control chart, Design of experiments, Histogram, Scatter Diagram, Stratification, and Survey. 5. Idea Creation Tools: Affinity Diagram, Benchmarking, Brainstorming, Nominal Group Technique. 6. Project Planning and Implementation Tool: Gantt Chart, Plan-Do-Check-Act (PDCA) Cycle or Plan-Do-Study-Act (PDSA) Cycle. 7. Seven New Management and Planning Tools: Affinity Diagram, Relations Diagram, Tree Diagram, Matrix Diagram, Matrix Data Analysis, Arrow Diagram, Process Decision Program Chart. Quality tools & techniques use statistical knowledge to accumulate data and analyze them. It serves diverse range of medical, computing, industrial, telecommunications and defense. These tools drive improvement throughout the organization. Employee has to at all levels has to master the fundamental Quality skills and advanced Quality...
Words: 3917 - Pages: 16
... |DATE : ______________ | | | | | |TIME : ________________ | | | | | |RECEIVER’S NAME : _______ | Table of Contents |Introduction: Cause & Effect Analysis |3 | |General Principles...
Words: 2108 - Pages: 9
...by collecting and analyzing data. Centers for Medicare and Medicaid Services (CMS) evidence based measures defines quality of care. For example, administering aspirin for acute myocardial infarction patients, making sure that pneumonia patients receive antibiotics in a timely manner, and ensuring smoking cessation programs while hospitalized and at discharge. Senior leadership is responsible for defining quality for the organization. When the leadership team is familiar with using quality measures, the health care team can do the right thing for the customer and increase financial responsibility for the hospital (Dlugacz, 2006). In this paper the subject to explore is potential improvement for the BayCare organization, the data needed to monitor improvement, data collection tools, and two tools that measure and display the quality improvement data. Potential Areas of Improvement Three areas of potential improvement for the BayCare organization are falls, hand hygiene, and improving team member satisfaction. Although the team goals for each of these are within the goal target, areas for improvement still exist. Monitoring Improvement Monitoring improvement for each potential area requires collecting specific data collection. Hand hygiene requires quality improvement personnel to monitor if a clinician’s hands are washed with soap and water when visibly soiled. Hand hygiene quality improvement also looks at the use of an alcohol-based hand sanitizer that can be used when a...
Words: 1705 - Pages: 7
...Total Quality Management History: The concept of quality can be seen in ancient civilization. Egyptian Pyramids and the Great Wall of China are the evidences from history. The concept of total quality was started back in 1920’s. In 1940, statistical techniques were used to check quality. In 1960 quality management became broader in meaning. In past decades quality management was limited to the production process but now quality control is concept taken as something to be applied in every line of business. Introduction: TQM is management approach to integrate all management activities or organizational function (engineering, finance, customer service, design, marketing, and production, etc.) to focus on meeting customer needs and organizational objectives by delivering high-quality products and services. TQM is a method in which management and employees work in the same line for continuous improvements in goods and services to meet customer expectation and to achieve organizational goals. The ultimate objective of TQM is to minimize defects. The Competition based on quality has grown up in recent years. Companies are focusing on quality improvement in every line of business in order to be more competitive. Companies who do not focus on quality will not survive. Companies took quality concept as a crucial to survive in the market. Features: 1-Customer Focus: The first and most important feature of TQM, on which it emphasis more is ‘Customer’. Company more focus...
Words: 1853 - Pages: 8
...Project Managers? 4 The core principles/characteristics of a project: 4 The importance of projects’ core principles/characteristics to Project Manger 4 How would you define the scope of a project, what benefits would this give to the successful completion of the project? 5 Using the information below, plot out a full project Gantt chart and identify the critical path? How many days does it take to complete the project? What are the benefits of using a Gantt chart? 6 Cost management is important for running successful projects. Identify four of the common sources of project costs. 7 Risk Management is an intrinsic part of project management, what would you include in your Risk Management plan for managing the risks in a project. 7 What quality methods (project evaluation, monitoring and control) would you introduce to ensure projects are completed successfully? 8 Task 2 9 Introduction 9 Project’s Scope 9 Project’s Objective 9 Work Breakdown Structure (WBS) 10 Schedule planning 10 Gantt chart: 10 Network diagram: 11 Cost planning 11 Human resource planning: 11 Cost baseline: 13 Project manager and team 13 Project team: 13 Project manager: 14 Project control 15 Time management 15 Cost management...
Words: 4148 - Pages: 17
...Welcome to WritePoint, the automated review system that recognizes errors most commonly made by university students in academic essays. The system embeds comments into your paper and suggests possible changes in grammar and style. Please evaluate each comment carefully to ensure that the suggested change is appropriate for your paper, but remember that your instructor's preferences for style and format prevail. You will also need to review your own citations and references since WritePoint capability in this area is limited. NOTE: WritePoint comments are computer-generated writing and grammar suggestions inviting the consideration and analysis of the writer; they are not infallible statements of right/wrong, and they should not be used as grading elements. Also, at present, WritePoint cannot detect quotations or block-quotes, so comments in those areas should be ignored. Please see the other helpful writing resources in the Tutorials and Guides section of the Center for Writing Excellence. Thank you for using WritePoint. Performance Measurement in Project Management Project Management 437 ...
Words: 1036 - Pages: 5
...Team Video Analysis Report Strategic Management Consultants, Inc. Team A Camesha Hunt Alex Landos Derrence Kun Liang Lim Rodney Scott Miguel Soto BUSN 460 Senior Project DeVry University Professor Milford Abstract Team A has been instructed to list 6 issues facing CanGo that Team A assembled from the week 1 and 2 videos. They should be prioritized in order of importance. They should be numbered. The team must then come up with an actionable recommendation for each of the issues found. These should also be numbered and the recommendations must be actionable (DeVry Week 2 Assignments). The following body of text will outline and explain the questions to the fullest extent possible while citing the appropriate sources in APA (6th ed.) format on the references page at the end of this document. Strategic Management Consultants, Inc. Team Video Analysis Report Introduction Strategic Management Consultants, Inc. will address six issues facing CanGo that Team A collected from the week one and two videos. Strategic Management Consultants, Inc. will come up with actionable recommendations, number, and prioritize the solutions for each of the issues found (DeVry Week 2 Assignments). Methods The research for this assignment was collected through DeVry’s E-platform portal from our course e-shell in week one and week two video episodes. 6 Issues After reviewing the video episodes in week one and two Strategic Management Consultants, Inc. believes that the six issues facing...
Words: 2511 - Pages: 11
...Costa Concordia Anatomy of an organizational accident Jayvee M. Fernandez Maritime Law Midway Maritime Foundation ABSTRACT This paper analyses the grounding that occurred on the 13th of January 2012 to the cruise ship Costa Concordia. The analysis is carried out only on the conduct of navigation – and not on the emergency response - at three different levels: the errors of the bridge team, the error-inducing conditions of their workplace (the bridge), and the organizational processes behind them – following Reason’s (1997) model of organizational accident. An organizational accident is a rare, but often catastrophic, event that occurs within complex organizations as a product of technological innovation. Working under a hypothesis built on publicly available data till July 2012, the grounding of Costa Concordia appears to be an organizational accident. The paper aims to provide official investigators with a framework for the understanding of its development, which is considered critical to limit the re-occurrence of other such events. Moreover, it aspires to be the starting point for future examination of error inducing conditions across the cruising industry and the wider maritime domain. Overall, it is an attempt to address systemic issues, rather than accusing or defending individuals...
Words: 9221 - Pages: 37
...Responsibility charting (RACI) What Is RACI ? Responsibility Charting Is a technique for identifying functional areas, key activities, and decision points where ambiguities exist; differences can be brought into the open and resolved through team effort. The approach enables management to actively participate in the process of systematically describing activities, decisions that have to be accomplished, and to clarify the responsibility that each plays in relation to those activities and decisions. 2 Objectives/Benefits • Assist natural work teams in charting roles and responsibilities in a consistent manner • Assist natural work teams with development of implementation tool kits • Clarify individual/departmental roles and responsibilities • Identify accountabilities • Eliminate misunderstandings, encourage teamwork • Reduce duplication of effort • Establish “consults” and “informs” resulting in better communication 3 Critical Issue Summary Opportunity Roles and Responsibilities Accountability • To clarify Responsibilities • To identify authority Job responsibility • To empower employees with authority to do it Role of middle manager • To bring up to speed with organization structure Approval 4 • To better understand • To improve communications • To reduce uncertainty of multiple reporting Guidelines • Remember new culture philosophy when defining roles and responsibilities ! Eliminate “checkers...
Words: 1673 - Pages: 7
...Spend Analysis Lisa Fitzsimons BUS 307 Instructor Peter Thuleen 02/23/2015 Spend analysis is a process that an organization can perform that will allow them to identify wasteful spending and increase company profits. A spend analysis will also show spending patterns and bottlenecks that occur, which will increase company long-term savings (Sharfaei, 2013). This process may be difficult and time consuming, however, with cooperation with each department and proper data analysis and presentation, a spend analysis will be extremely beneficial in the long run. The following information describes what a spend analysis is, skills and tools needed for the data analysis, how a Six Sigma methodology will help with a spend analysis, and what makes up the analysis team who will work to create the spend analysis. What is a Spend Analysis Spend analysis is the application of quantitative techniques to purchasing data in an effort to better understand spending patterns and identify opportunities for improvement. This process involve collecting, cleansing, classifying, and analyzing the expenditures within an organization with the purpose of reducing procurement costs, improving organizational efficiency, and monitoring organizational compliance (Bozarth & Handfield, 2012). A spend analysis can be used to identify a number of different questions regarding where is the bulk of company spending, how much is the organization spending with their suppliers, and does the organization...
Words: 1298 - Pages: 6
...Sales Analysis Memo To: Northwind Traders From: Fernando Filpo CC: Reed Pendleton Date: 6/14/2014 Re: Revenue Assessment Thank you for the opportunity to assess your sales data in order to provide recommendations for increasing your sales. The analysis and recommendations below are based on the data you provided, which covers a period from May 2004 through June 2006. The analysis below is based on this data alone. Therefore, our recommendations should be tempered by your knowledge of business realities and your market. Please let us know if we can answer any questions concerning the analysis or the recommendations provided. ANALYSIS 1-Salesperson Performance Analysis Analysis: Based on the data provided, your sales team performed better in all four quarters of 2005 than they did in in the last two quarters of 2004, and the first two quarters of 2006. The decrease in revenue could be a result of many different things. Your sales team is currently divided into two groups. The one’s that made the largest revenue for the company in 2005 did not perform as well in the first two quarters of 2006. However, there were a couple of sales persons that out performed in the 2006 quarters for the prospective quarters of 2005. In its entirety your sales team is still producing more revenue for the company in the first two quarters of 2006 than they have combined as a team did in the last two quarters of 2006. Graphic: Recommendation: My recommendation would be to conduct...
Words: 1043 - Pages: 5
...Data Analysis: Displaying Data - Graphs Graphs are pictorial representations of the relationships between two (or more) variables and are an important part of descriptive statistics. Different types of graphs can be used for illustration purposes depending on the type of variable (nominal, ordinal, or interval) and the issues of interest. This module discusses some of the more common types of graphs. Graphs can be used any time one wants to visually summarize the relationships between variables, especially if the data set is large or unmanageable. They are routinely used in reports to underscore a particular statement about a data set and to enhance readability. Graphs can appeal to visual memory in ways that mere tallies, tables, or frequency distributions cannot. However, if not used carefully, graphs can misrepresent relationships between variables or encourage inaccurate conclusions. (See the module on Deception with Graphs for more information.) WHEN TO USE IT TYPES OF GRAPHS Bar Graphs Bar graphs are commonly used to show the number or proportion of nominal or ordinal data which possess a particular attribute. They depict the frequency of each category of data points as a bar rising vertically from the horizontal axis. Bar graphs most often represent the number of observations in a given category, such as the number of people in a sample falling into a given income or ethnic group. They can be used to show the proportion of such data points, but the pie chart is...
Words: 2353 - Pages: 10
...Mouse Competition Team 1: I-Robotics Motto: Robotic creations for a better world http://i-robotics.webnode.com Team Members: Cory Balmelli, Nathan Crawford, Dave Engebretson, David Reuter, Frank Thomas Table of Contents Problem of the overheating servo motors – Cory Balmelli 3 Part 1; Review Course of Action; K.T. Decision Analysis 3 Part 2; Implementation 3 Part 3; Checklist Questions 4 Part 4; “P” 4 Part 5; Ethical Considerations 4 iRobot Sensor Failure - Nathan Crawford 6 Part 1; Course of Action; Decision Analysis 6 Part 2; Implementation 6 Part 3; Checklist Questions 6 Part 4; Patience 7 Part 5; Ethical Considerations 7 Technique 3: Statement Restatement - David W Reuter 8 Part 1; Review Course of Action; K.T. Decision Analysis 8 Part 2; Implementation – Using the Follow-Up Action 8 Part 3; Checklist Question 8 Part 4; Pride 9 Part 5; Ethical Considerations 9 Works Cited 10 Index 11 Problem of the overheating servo motors – Cory Balmelli Part 1; Review Course of Action; K.T. Decision Analysis In my previous report I used Kepner-Tregoe Decision Analysis to determine a course of action to solve our team’s problem of overheating servo motors. K.T. Decision Analysis helped to narrow down possible courses of action and determine which course would fit our criteria. I came up with three possible courses of action: reprogram the controller, buy new motors, or install a resistor. K.T. Decision Analysis quickly weeded out...
Words: 2276 - Pages: 10
...The Six Sigma Handbook Revised and Expanded A Complete Guide for Green Belts, Black Belts, and Managers at All Levels THOMAS PYZDEK McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2003 by The McGraw-HIll Companies, Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-141596-3 The material in this eBook also appears in the print version of this title: 0-07-141015-5. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all...
Words: 236475 - Pages: 946
...Costa Concordia Anatomy of an organisational accident Capt. Antonio Di Lieto PhD candidate at the Australian Maritime College, University of Tasmania adilieto@amc.edu.au The views and opinions expressed on this paper are solely those of the original author. These views and opinions do not necessarily represent those of persons or organisations involved, and/or any/all contributors to this site. ABSTRACT th This paper analyses the grounding that occurred on the 13 of January 2012 to the cruise ship Costa Concordia. The analysis is carried out only on the conduct of navigation – and not on the emergency response at three different levels: the errors of the bridge team, the error-inducing conditions of their workplace (the bridge), and the organisational processes behind them – following Reason’s (1997) model of organisational accident. An organisational accident is a rare, but often catastrophic, event that occurs within complex organisations as a product of technological innovation. Working under a hypothesis built on publicly available data till July 2012, the grounding of Costa Concordia appears to be an organisational accident. The paper aims to provide official investigators with a framework for the understanding of its development, which is considered critical to limit the re-occurrence of other such events. Moreover, it aspires to be the starting point for future examination of error inducing conditions across the cruising industry and the wider maritime ...
Words: 10983 - Pages: 44
