...Hospitality Management Competencies: do faculty and students concur on employability skills? Adeniyi, Adeolu Shola GTB Lagos, Nigeria adeolu.adeniyi@mail.com Abstract This paper is one in a series of establishing what competencies the various stakeholders (students, faculty and industry mentors) think are the ideal competencies needed by employees in the hospitality field in places such as hotels, food service providers, restaurants and lodges, compared to those actually displayed by hospitality management students. This particular paper reports on a comparison drawn between what the faculty and students believe are the ideal competencies compared to those that they actually have on completion of their academic studies, prior to the students engaging in their semester of work-integrated learning (WIL). The results would be used by faculty to focus on ensuring students are aware of the employability and management competencies they need in order to conduct themselves in the business world of hospitality with confidence and competently. Key Words: Competencies, hospitality, soft...
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...Inventory-University Edition Self-Assessment Questionnaire This paper should be considered a Individual Self- Development plan based on personal results from the “Emotional and Social Competence Inventory-University Edition Self-Assessment Questionnaire.” Having completed the inventory very carefully, giving honest and thoughtful answers I believe that I have and will continue to greatly benefit from this exercise. This assignment has given me reason to look thoroughly at many of my personal challenges that if not improved upon could affect the level of my future successes personally, academically, and professionally. • Working with, understanding, and influencing others • Stress management and self control After completing the questionnaire and reviewing the workbook, I noted that in all except three of my competencies I scored higher than twenty. It is interesting that according to the self assessment profile it could be concluded that I overcompensate in some areas to offset the challenges I have in other competency areas. On the other hand these competencies may not be applicable for the role that I currently hold as an independent Branch Manager. I have considered that with regard to Relationship Management: Inspirational Leadership I scored 24. Yet Influence and Teamwork were two of my lowest scores. I know that it good leaders are able to balance these competencies so to be considered effective however it may not always be necessary to...
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...SOC 110 Complete Course SOC110 Complete Course Click Link for the Answer: http://workbank247.com/q/soc-110-complete-course-soc110-complete-course/22132 http://workbank247.com/q/soc-110-complete-course-soc110-complete-course/22132 SOC 110 Week 1 Assignment : Group Communication Competencies Survey and Summary Complete the University of Phoenix Material: Group Communication Competencies Survey. Write a 350- to 525-word summary of your results and ways to improve your competency. Click the Assignment Files tab to submit both parts of your assignment. SOC 110 Week 1 Assignment : The Value of Teams Write a 100- to 200-word response to each of the following: * In what kind of teams have you participated? * How is communication in a team different from one-on-one communication, according to the text? * What are some advantages of teamwork? What are some disadvantages? Be specific. * Identify and describe the stages of team development. * How might stronger team skills benefit you? How might you use teamwork skills in your job? Provide specific examples. * What is it like to participate in a virtual meeting, such as web-based, teleconference, and so forth? Describe three ways in which this type of participation is different from participating in a face-to-face meeting SOC 110 Week 2 Assignment : Creating an Agenda Create an agenda for a virtual team meeting on a topic of your choice. Draw from your own experience working within a group with the goal of achieving a...
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...– Albert Camus. Southwest Airline is known for its unique corporate culture and way to stand out. To lead a stand out company you will need no one other than a stand out guy to run it. This paper will discuss the corporate culture of this “one-of-a-kind” airline company, its core competencies and its CEO Gary Kelly. Abstract Southwest Airlines corporate culture is based and prioritized on attitude. They strive for nothing but the best attitude from their employees; keep the customers happy and the employees even happier. To keep a light mood among the employees, Southwest tries to keep a happy atmosphere by building a sense of community. To ensure this they hold several teamwork exercises for new hires and hold fun social events like Halloween, deck and spirit parties. Elisabeth Pedrick Sartair, a current employee, says, “We feel this fun atmosphere builds a strong sense of community. It also counter balances the stress of work and competition.” They also send their new hires on scavenger hunts and do exercises to demonstrate creativity though teamwork. They also have the SWA supervisors, managers and executives attend a two day Frontline Leadership Training program at the University of People once a year. Here they do activities that instill an important corporate value such as teamwork, trust harmony or diversity. Not only is it a refresher, it is also a way that they can get a look at possibilities for new leadership. Keeping the company like a big family is important to...
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...[pic] Faculty of Education and Languages OUMH1103 LEARNING SKILLS FOR OPEN DISTANCE LEARNERS HII KING GUAN 811029135443001 811029135443 0128489981 kingguanhii@yahoo.com Tutor’s name: TING HENG PING E-Tutor’s name: NOORAZAH BT MD NOOR Learning Centre: OUM SIBU JANUARY 2012 Semester Contents 1. Introduction 2 2. Importan skills that employers looking for in the future graduates. 3 2.1. Communication skills 4 2.2. Critical thinking and problem solving skills 5 2.3. Teamworking skills 6 2.4. Lifelong learning and information literacy 7 2.5. Leadership skills 8 3. Suggestions for future graduates, goverment bodies or educational institutions in Malaysia to ensure that future graduates are equipped with skills 9 4. Conclusion 11 References 12 Introduction Malaysia is now a highly motivated developing country with vision to archieve status as developed country. With the mushrooming of the public and private educational institutions in Malaysia, a huge pool of graduates has been created. Obtaining a degree from institute of higher education in local or overseas has become necessary in order to get a good job with nice salary. However, in this challenging world, competition is everywhere. The excerpt from Education Malaysia, (July, 2006) had indicated that unemployment rate in Malaysia seemed to be increasing. One reason for this problem is that the focus...
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...carefully planned with contemporary literature in mind to derive a clear and unbiased assessment of the participants and their ability to meet agreed competencies. Marchington (2000) outlined several principles of AC design, that were applied throughout the design process: • Sensitivity • Validity • Reliability • Sufficiency • Cross-referenced • Currency • Ownership • Cost Effectiveness The application of these principles will be adhered to as far as relevant, to guarantee the success of the assessment centre. 1.2 Competency-based Assessment The recognition and application of competencies facilitate the assessment centre. A competency can be defined as ‘the ability to perform in a range of work-related activities with the knowledge and understanding required for performance’ (Rogers, 1973). The fundamental driver of a successful AC is in the designer’s ability to draw out the necessary competencies from the job description and person specification to apply them to the task design. 2 ASSESSMENT CENTRE DESIGN 2.1 Job Description 2.2 Person Specification 2.3 Developing Competencies 2.3.1 Stage One: Brainstorming Several key competencies were drawn from the job descriptions and person specifications. ‘Brainstorming’ occurred, as a group, to decide on those competencies that applied to at least one of the individual job descriptions: Oral and Written Communication, Problem Solving, Result Orientation, Interpersonal...
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...Island.” (John Donne,) This profound statement can serve as thought provoking cohortative where teamwork is cornerstone to the administration of duties, and project management. This paper details the functionality of processes, for effective teamwork. The Collaborative efforts of teams, benefit any organization, and lead to more successes than not. Teaming serves an additional purpose, whereas participants share experiences, learn to accept and appreciate the contributions of others, while gaining a sense of camaraderie. The organizations goal is to stage teams of workgroups throughout its structure for seamless networking among disciplines. These social interactions promote strengths and talents as significant to individuals as the framework of the team itself. As such, encouragement of individuals in team processes is as much a benefit to the participant as for the organization. Successful team members place into the forefront, the objective, in lieu of a self-serving approach to task, working diligently to accomplish the shared goal. The core values of the organization will be intrinsically molded into the skills set of each individual and extrinsically displayed in the performance and service provision expected of each. As the organization places itself in position to become autonomous within the industry, consumerism will unleash for the organization a stellar reputation. Teamwork for Improved Customer Service: Organization of resources, for the...
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...Worksite Development The development of competencies and skills are very important in the workplace (Goleman, 1998). This paper will examine the importance of the Nurse’s skills in the medical field. Identifying the role of the nurse in the care of the patient, the essential competency skills to develop an emotional intelligent nurse will be analyzed including intellectual skills, self-awareness, therapeutic and teaching skills, listening, and, probing skills (Xavier & Pereira, 2012). The process of these developments will be evaluated to assess for any improvement needed to achieve the desired emotional intellect outcome. Emotional Skills of the Nurse Competency in Nursing is a necessary element when caring for patients. The nurse demonstrates confidence in his or her knowledge and ability while acting with genuine empathy for the community served. She or he has studied medicine for years before beginning his or her career in nursing and has mastered the medical skills necessary to become successful. Nurses serve a diverse community with individuals of different languages, ethnicity, religious beliefs, and sexual orientation. The nurse can resolve conflicts and recognize the views and values of others while not judgmental of the differences of those he or she disagrees with. The nurse understands the importance of emotional intelligence because before one can understand others he or she must first understand oneself (Goleman, 1995). The nurse administers medication meticulously...
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...Institute of Medicine Report 2010-Impact on the Future of Nursing Hazel Fernandez Grand Canyon University: NRS-430V (0102) 02/16/2014 Abstract Nursing profession, dynamic in nature is fast growing globally in the industry of health care. Nurses need to be trained and educated to provide quality care and safety to patients in an affordable manner in today’s world. The 2010 Report on the FUTURE OF NURSING: Leading Change, Advancing Health released by the Institute of Medicine (IOM) and the Robert Wood Johnson Foundation (RWJF) gives a detailed discussion with recommendations on Transforming the health care system at the Nurses level. This paper discusses the impact of the IOM report on Education, Practice, and Leadership for nurses. IMPACT ON EDUCATION According to the report of the IOM health care system requires a comprehensive transformation to provide quality, safety, accessibility, patient as the center of focus at the same time it should be affordable to the common man. The 2010 Affordable Care Act is the biggest transformation since the creation of Medicare and Medicaid programs in 1965. To make a difference in this nursing education needs to be improved at all levels. Nursing education is an ongoing process and it should be made available to all practicing nurses whether an LPN/LVN, ADN or BSN. The report determines the fact that all nurses achieve an optimum level of training and education from an education system that caters to the academic requirements...
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...lRole of Emotional Intelligence in Virtual Project Management Shazia Nauman MEM, MBA shaznaum@yahoo.com CASE, Pakistan Maliha Elahi, PMP, MCT malihaelahi@yahoo.com SPO, Pakistan Zeeshan Ahmed Bhatti xeeshan@gmail.com CASE, Pakistan Umair Khalid umair.khaled@gmail.com Ericsson,Pakistan Abstract- In today's competitive global environment, projects in organizations consist of cross-functional teams that are formed to utilize individual expertise. A project manager whose primary responsibility is to achieve project objectives deals these individuals. Since the rational and emotional aspects of a project vary in complexity, the role of the project manager is critical to project success. The objective of this study was to demonstrate linkages between emotional intelligence and the challenges faced by virtual project managers. The study will also show that there exists a multi tier relationship between Emotional Intelligence (EI) and challenges/elements of VPM. 1. INTRODUCTION Emotional Intelligence has its roots in the concept of "social intelligence", as first identified by E.L. Thorndike as early as in the early 1920s. The term Emotional Intelligence first appeared in a series of academic articles authored by John D. Mayer and Peter Salovey [1]. Goleman defined Emotional intelligence as a person’s self-awareness, self-confidence, selfcontrol, commitment and integrity, and a person’s ability to communicate, influence, initiate change and accept change [2,3]. In...
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...Charter Communications is an American company that takes great pride in providing cable television, high-speed internet, and telephone service to customers in 29 states. Charter Communications is classified as the fourth largest cable company. Charter Communication has a Human Resource department at each location throughout its enterprise. The individual department that will be of focus for the purpose of this paper is the office residing in ...... The mission statement of Charter is, “Integrity, Teamwork, Customer Service.” The overall mission of the company is to “drive growth and increase shareholder value by delivering simple, customer-oriented communications and entertainment solutions to consumers and businesses” (Charter Employee Handbook, 2010, p. 8). Charter Communication has simple values and operating principles. Charter requires employees to exhibit integrity and display utmost respect. Through proper training employees demonstrates ownership and accountability, which delivers customer service. Charter believes its work is important and promoting teamwork and trust allows employees to pursue growth and learning. Charter trusts their employees and builds off of their success. This embraces and drives change throughout the company. (Retrieved from charter.com) The human resource department located at ....., California . It strictly supports these cities and refers all major issues to the headquarters in Irwindale, California. Charter Communications has...
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... This situation may arise from the fact that students lack employability skills. Behavioural (soft) skills such as those gained through curricula that embed critical outcomes such as analytical skills, teamwork, organize and manage oneself, usually deliver more competent and employable graduates (Coll & Zegwaard, 2006). Employers have indicated that students are often not prepared for the workplace and call on universities to produce more employable graduates (Barrie, 2006; Kember & Leung, 2005) by providing transferable skills that can be taken into the workplace (Smith, Clegg, Lawrence & Todd, 2007). Students’ subject matter knowledge is usually satisfactory (Crebert, Bates, Bell, Patrick & Cragnolini, 2004; Hind, Moss & McKellan, 2007) but by improving and developing their competencies such as interpersonal skills, teamwork, communication and problem solving skills, value will be added to their intellectual capabilities making them more employable (Hind et al., 2007; Maher & Graves, 2007). Employers are expecting graduates to be work-ready and demanding a range of competencies and qualities of them (Yorke & Harvey, 2005). Educational institutions should be critical of their programme offerings and question if they are nurturing the appropriate competencies and consider how best to ensure...
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...------------------------------------------------- Home Appliance Industry ------------------------------------------------- Designing an HR system for a changing industry Gwendolyn Hill, Cheolhyun Park, and Kexin Xu May 7, 2012 Professor Lepak, HR IV Table of Contents I. Industry Trend & Major Business Implications 3 II. Clear explanation of the impact on managing people 4 1. Employee Competencies 5 2. Motivation/Effort 8 3. Opportunities to Contribute (Work Design) 9 III. Ideal HR System 10 1. Work Design & Workforce Planning 10 2. Managing Employee Competencies 12 3. Managing Employee Attitudes & Behaviors 14 IV. Major Hurdles & Strategies to Overcome Them 17 Bibliography 19 I. Industry Trend & Major Business Implications Home appliance industry includes manufactures of household cooking appliances, laundry machine, refrigerator, dishwasher, water heater, and other household appliances. Like other retail industry, household appliance manufacturing business had hard time with recent recession. Especially fallen housing market directly affects the industry because people generally purchase new appliances for new homes. Moreover, cost of raw material and labor as well as government regulations for energy efficiency product raised price of product. Consequently, industry revenue and employment growth rate were below zero in past five years. According to IBIS industry report, in US market, Whirlpool has 43.8% market...
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...Effective Communication Paper “Within boundaryless organizations context, teamwork, and communication replace formal lines of authority” (Lombardi & Schermerhorn, 2007, p. 64). Effective communication is the most important aspects of any organization. Without effective communication an organization can be unsuccessful and fail. Some communication obstacles a caregiver could face on a daily basis are: working with Alzheimer’s patients and memory loss, make sure to speak clearly, slowly, and use the correct tone and volume, make sure you have the patients full attention, use effective nonverbal signals, use appropriate behavior and show the patient that you care and are listening, and communicate effectively with other in the organization and other sources that may have to be dealt with. (RNCentral, 2012). EFFECTIVE TEAMWORK One way to share information and ideas is by working in teams. “A team is a small group of people with complementary skills, who work together to achieve a shared purpose and who hold themselves mutually accountable for its accomplishment” (Lombardi & Schermerhorn, 2007, p. 76). “Teamwork is essential in the provision of healthcare. The division of labor among medical, nursing and allied health practitioners means that no single professional can deliver a complete episode of healthcare” (Leggat, 2007, p. 1). Through teamwork, people work together to accomplish the goals set forth by members of the team or organization. Teamwork requires leadership,...
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...Sales & Marketing A Sales and Marketing Management Trainee's program will comprise stints in: * Sales * Marketing * Supply Chain * Customer Marketing SALES Duration: 7 months Nature of Project/Assignment: You'll handle an independent sales territory for 6 months, with a focus on accountability and meeting targets and executing customer marketing projects. You will play the role of a team leader, leading a group of stockists and a large number of Stockists Salesmen and Pilot Salesmen. You will be responsible for a zone with a business of around 4-6 crores per annum. Post this, you will undertake a shadow District Manager stint for a fortnight which will provide you an opportunity to learn the art and science of Sales in Colgate-Palmolive from an experienced District Manager. Learning : You will learn about the Colgate-Palmolive Sales systems - Distribution network, Stockist management, Sales force management, In-store execution, Customer marketing programs and gain in-depth knowledge of how to leverage technology in sales. back to top MARKETING Duration: 3 months Nature of Project: To give exposure to different disciplines within marketing as practised by Colgate-Palmolive and help appreciate the role marketing performs in delivering business goals. Projects which have a business impact, are given to management trainees. It could either be a live project which would entail planning and implementation of a product launch or a relaunch. Or it could be a project...
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