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Technical Communication

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Submitted By celiawang
Words 528
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Quiz: Chapters 1-3

1. Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

* Helps readers solve problems * Reflects the organization’s goals and culture * Is produced collaboratively

2. Chapter 1 lists eight measures of excellence in technical communication. For example, excellent technical communication is honest. What are three other measures of excellence?

* Clarity * Accuracy * Conciseness

3. The writer’s revision of the following paragraph demonstrates which quality listed below?

Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month’s departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon.

Revision: During last month’s meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month’s departmental meeting scheduled for 2:30 P.M. next Wednesday.

My answer: A. conciseness
a. conciseness
b. accuracy
c. comprehensiveness
d. correctness

4. Chapter 2 lists four areas of law relevant to ethical issues in technical communication. One is copyright law. What are two others?

* Trademark Law * Contract Law

5. A writer preparing an electrician's manual is considering inserting company-designed danger symbols to denote the potential for electrocution. What should the writer’s primary concern be?

My answer: C. copyright law
a. codes of conduct
b. liability law
c. copyright law
d. whistle-blowing

6. You are writing the second edition of a user’s manual to be included in software sold to the general public. You want to reuse a portion of the introductory materials from the first edition but cannot determine who wrote this section or what the contractual conditions were. You know that your company has customarily required that freelance writers sign work-made-for-hire agreements. What should you do?

My answer: D.
a. Rewrite the introductory materials yourself.
b. State in a footnote that the excerpt was written under a work-made-for-hire agreement.
c. Register the work with the appropriate government agency.
d. Include a disclaimer when you insert the materials from the first edition.

7. Chapter 2 states that you have five obligations to your employer. One obligation is honesty and candor. What are two of the other obligations? * Generosity * Confidentiality

8. Chapter 3 describes the writing process as a series of stages. One stage is drafting. What are the other stages discussed in Chapter 3? * Planning * Revising * Editing * Proofreading

9. Chapter 3 lists seven steps that are often involved in planning for a document. One is generating ideas about your subject. What are two other steps listed in Chapter 3? * Analyzing your audience * Analyzing your purpose

10. If you don’t know whether to write too, two, or to, you should use the spell-checker to help you decide. True or false?

My answer: False

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