...ENTE 2534 ASSIGNMENT 1 Criteria ‘The evolution of selling: a study of historic and contemporary sales methods and attitudes’ Name: Arun Sehgal Student Number: P11271202 Tutor Marking: Edwina Goodwin CRITERIA | COMMENTS | MARK | Introduction/Conclusion..5% | | | Depth and Range of academic research, and evidence of understanding 25% | | | Quality of examples both historic and contemporary25% | | | Quality of individual analytical discussion- convincing? 25% | | | Correct format as outlined in module guide; adequate & correct referencing, free from errors…………………….10% | | | Reflection… …10% | | | LESS 5% IF NO CRITERIA SHEET TOTAL MARKS | | Assignment 1 Title: ‘The Evolution of selling: a study of historic and contemporary sales methods and attitudes’ Tutorial Day: Wednesday – 12 to 1 Full Name: Arun Kumar Sehgal Student ID: P11271202 Module Name: The Creative art of selling and negotiation – ENTE 2534 In the last two century professional selling has evolved dramatically through various methodologies, practices and models that have been created in order to show the old and new ways of adaptive selling. Selling models have been made in order to show the complexity of selling techniques determining the outcome of a salespersons approach to a client, making sure that previous mistakes are not repeated. Key impacts and changes happened throughout the industrial revolution and 19th century. Customer...
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...Personal Selling & The Marketing Concept Personal Selling - A Definition and a Philosophy Personal Selling is a process of developing relationships; discovering needs; matching the appropriate products with these needs; and communicating benefits through informing, reminding, or persuading. The development of a personal selling philosophy for the information age involves three prescriptions: 1) Adopt marketing concept. 2) Value personal selling. 3) Assume the role of a problem solver or partner in helping customers make buying decisions. Personal Selling as an Extension of the Marketing Concept When a business firm moves from a product orientation to consumer orientation, we say that it has adopted the marketing concept. This concept springs from the belief that the firm should dedicate all of its policies, planning, and operation to the satisfaction of the customer. Promotion can be further subdivided into advertising, public relations, sales promotion, and personal selling. Personal selling is the major promotional method used in business. Evolution of Consultative Selling Consultative selling emphasizes need identification, which is achieved through effective communication between the salesperson and the customer. The salesperson establishes two-way communication by asking appropriate questions and listening carefully to the customer's responses. The salesperson assumes the role of consultant and offers well-considered recommendations...
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...Customer Growth Processes Growth Objectives (1) Create cross market by offering online ordering based on international pizza appetite that will drive the revenue growth. (2) Strengthen the customer evolution by improving the pizza delivery service on the right time. (3) Offering healthy Pizza menu to the customer as value added satisfaction to improve customer development. (4) Providing PULSE system to ensure the quality of pizza offering in order to achieve the customer growth. Growth Objectives (1) Create cross market by offering online ordering based on international pizza appetite that will drive the revenue growth. (2) Strengthen the customer evolution by improving the pizza delivery service on the right time. (3) Offering healthy Pizza menu to the customer as value added satisfaction to improve customer development. (4) Providing PULSE system to ensure the quality of pizza offering in order to achieve the customer growth. Customer Management Process Customer Management Process Acquisition Acquisition Retention Retention Growth Growth Selection Selection 6.4.1 Define the objectives in Customer Growth Processes. No | CLS & BLS | Growth Objective | | | Ensure Quality | Cross Sell Customer | Enhance Relationship | Solution Selling | | CLS | | | | | 1 | Increase Domino’s online ordering traffic to cater growing international appetite for fast food. | - | (1) | - | - | 2 | Developing pizza delivery targeting consumers who...
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...'Pokemon' still catching 'em all on Nintendo 3DS (CNN) -- Two new Pokémon games, "Pokémon X" and "Pokémon Y," have taken the gaming world by storm, selling more than 4 million units globally in their first two days of availability, and tracking to become the fastest-selling games of all time for the handheld Nintendo 3DS. Not bad for a franchise that got its start in 1996 on the Nintendo Game Boy handheld console. But the president of the Pokémon Company said the new games stay true to their roots of bringing people together to play while offering a new blueprint for the universe of pocket monsters. "From the beginning, communication between players has been the primary goal for the Pokémon brand," Tsunekazu Ishihara told CNN. "Today, the ability to connect millions of people around the world via Wi-Fi is why launching 'Pokémon X' and 'Pokémon Y' simultaneously worldwide was an ambitious yet important goal." Since debuting in video and card games, Pokemon has become a cultural phenomenon across the globe. There have been cartoons, cereals and a feature-length film, not to mention the national and global tournaments that draw thousands of players. "Gotta catch 'em all" is the franchise's catch phrase, referring to the player's goal of catching and training the tiny monsters to compete against other players. That's gotten significantly harder, though, with the expansion to more than 700 different known creatures in the universe. Unlike previous titles that were named after...
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...ART OF SELLING AND NEGOTIATION The evolution of selling: a study of historic and contemporary sales methods and attitudes ID number: P13203651 Tutor's name: Bev Dinsey Words: Executive summary Contents: * Executive summary ___________________________ * The content list _______________________________ * Introduction __________________________________ * Study of the evolution of selling __________________ * Conclusion ___________________________________ * Reflection ______________________________________ * Reference list ____________________________________ One of the most widely accepted and probably the oldest paradigms in the selling history is ‘Seven Steps Selling’ (Moncrief et al. 2005) It is a potent method which incorporates: 1 prospecting – sales person is searching for customers, 2 Preapproach – salespeople are collecting data about customers, their needs and any other relevant information, 3 approach – seller is attempting to create a serious impression, usually it takes first few minutes of a sale. 4 Presentation – presentation of a product, the vendor is showing the benefits and characteristics of a product, 5 Overcoming objections – removing the customers’ sense of hesitancy, 6 close – the procedure of closing the sales call, 7 Follow-up – saying thank you to customer and ascertaining that he is happy with the product or service. (Moncrief et al. 2004). All these 7 stages is a proof that the meaning of selling has shifted...
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...This article is an introduction to the historical development of marketing, one of the major functional areas of a business firm. First, marketing is described and defined. Then, the evolution of marketing in the United States is described, touching on several major eras, including the simple trade era, the production era, the sales era, the marketing department era, the marketing company era, and the relationship marketing era. WHAT IS MARKETING? "Marketing is advertising, like those false or deceptive ads on television that try to get you to buy something that you don't really want." "Marketing is like those pushy car salespeople, or those salespeople that come to our front doors selling overpriced vacuum cleaners." "I hate those rude telemarketers calling at all times of the day and night." Some individuals think that marketing involves deceptive, high-pressure tactics to get people to buy something they don't really want. Those individuals are incorrect. While marketing usually involves advertising or personal selling, marketing (practiced correctly) should not try to get people to buy things they don't want, nor should marketers use deceptive or pushy tactics to get people to buy. In fact, marketing is really the process of developing products to satisfy customers through proper pricing, promotion, and distribution. The basic goal behind marketing is to satisfy the customer. Satisfied customers are much more valuable than customers who have been deceived into...
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...Chapter 2- Evolution of Selling Models that Complement the Marketing Concept May-14-14 11:57 AM Marketing Concept- a philosophy that says the firm should co-ordinate all its activities to satisfy its customers whole achieving its own goal Marketing Mix- a set of controllable, tactical marketing tools that consists of everything the firm can do to influence the demand for its product. These can be organized into four sets of variables; product, place, promotion, price Consultative Selling- an approach to personal selling that is an extension of the marketing concept. Emphasis is placed on need identification, need satisfaction, and the building of a relationship that results in repeat business Transactional Selling- a sales process that most effectively matches the needs of the value-conscious buyer, who is primarily interested in price and convenience The major features of consultative selling are as follows; 1. The customer is seen as a person to be served, not to be sold a. NEED DISCOVERY 1. The buyers needs are identified through two-way communication (key for sales person to learn about the needs of the consumer as much as possible) a. SELECTION OF THE SOLUTION 1. Helping the buyer make an informed and intelligent buying decision adds value to the sales process a. NEED SATISFACTION PRESENTATION 1. Emphasizes service at every phase of the personal selling process a. SERVICING THE SALE The Evolution of Strategic...
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...Amazon Evolution Amazon.com was founded by Jeffrey P. Bezos in July 1995 with the online sale of a single book. By 1998, Bezos had expanded the company's selection of titles to more than 3.1 million. He also implemented personal greets and additional title recommendations to online shoppers. Soon Amazon was selling CD's, videos, electronic games, toys, and more. Criticism intensified. Analysts said Amazon was selling too many items, and it would eventually fail. Many new strategies have evolved Amazon into "a sort of Windows for e-commerce, allowing Web developers to sync up with Amazon's e-commerce software much more intimately" (Hof, 2011). Amazon's infrastructure is now available on the open market. They provide services that help online companies run the technical and logistic parts of the company more effectively; the Simple Storage Service (S3), the Elastic Compute Cloud (EC2), and the Mechanical Turk. Wiley.com explains that for a monthly fee businesses use S3 to store data and applications on Amazon disk drives, and rent processing power by the hour. The Mechanical Turk combines processing power with networks of real people who are paid to do the kind of work that machines cannot do well, such as recognizing inappropriate content and transcribing audio (Wiley, unk.) These services have improved Amazon's productivity and allowed the company to remain competitive with major e-commerce giants such as Google, Microsoft, and E-bay. The complexity of Amazon's...
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...Grade Received - "A" PART 1: Research Background Research the selected brand using both its Web site and articles in the library’s full-text databases, and address the following: What does the brand mean in today’s market? How has it evolved over time? What is the target market(s) for the brand? Has that changed from the past? How is the competition positioned? This section of the assignment requires the use of articles from the library’s full-text databases. Articles are found in periodicals. These are not to be confused with eBooks or reference books. PART 2: Application Marketing is not all serious research involving scholarly, statistical, and practitioner resources; it is also about trends, buzz, and pop culture of the day. Actors, models, musicians, athletes, and reality stars of the moment are hounded by the press. Their lives unfold in the media, and many are seen wearing, carrying, eating, or driving a particular brand. For this section, you may research the following in any media outlet: What celebrities endorse your brand? Why are they a good fit? To what target market do they connect? What other famous characters could be connected to your brand? Explain why. What about the competition? What kind of endorsers do they use? Branding Introduction The brand-name of products has become an important factor over time. It can be the deciding factor on whether or not an individual will purchase their product or services based off of the brand-name...
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...The United States was arguably in one of its prime times back in the 1920s. They had made massive income, selling weapons to other countries during World War I. Everybody was profiting, but this nation was undergoing many, many, changes in this era as well. Since the Civil War the southern states had fallen behind to the north in education, but had somewhat recovered in terms of materials. As Americans began to move into larger cities and areas, often to the Northeast, and society became more urbanized, it would seem very reasonable for new ideas to begin emerging; popping up and taking effect. And one of these specific philosophies was the idea of modernism, with things such as changes to education, and making education mandatory. The US was...
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...fixed costs of a product. Managers use this analysis to answer different questions like: How will incomes and costs be affected if we still sell 1.000 units? But if you expand or reduce selling prices? If we expand our business in foreign markets? KEY WORDS: cost-volume-profit, marginal contribution, break-even, the equation method, the marginal contribution method, graphical method The cost-volume-profit is a necessary tool for forecasting also for management control. The method includes a number of techniques and methods of solving problems based on understanding patterns of evolution characteristics of business costs. The techniques express the relationship between incomes, sales structure, costs, production volume and profits and include break-even analysis and profit forecasting processes. This relationship provides a general model of economic activity, which management can use to short-term forecasts for business performance evaluation and analysis of decision alternatives. The marginal contribution is the difference between total revenue and totals variable costs and explains how changes the operating profit as changing the number of units sold. Can be calculated thus: Marginal contribution = Marginal contribution per unit * Number of units sold (1) Marginal contribution per unit = Selling price - Unit variable cost (2) Marginal contribution can be expressed as a percentage, called the marginal contribution rate, being equal to the ratio of the marginal contribution...
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...E-Business Evolution BIS375 November 2, 2015 E-Business Evolution The evolution of e-business started in the large spread of personal computers in the 1980’s and the commercial internet brought about in the 1990’s. The e-business spectrum refers to the implementation electronic technology in all business functions. E-business is inclusive of computers and internet for both internal and external operations as well communication and e-commerce across an organization. The e-business evolution has allowed businesses to go from storing physical paper in large filing containers to storing that data and much more in digital format on servers. The ability of organizations to electronically store and process data lets them improve both speed of information storage and processing. E-business has allowed organizations to go from manually forecasting business transactions to doing it with spreadsheets and dedicated software increasing information flow and speed to users and making the organization more efficient. The Internet has emerged as a significant aspect of today’s e-business evolution. In today’s marketplace larger companies have Internet accessibility to their goods as well services on their individual websites. The Internet will continues to change and improve, at some point even small businesses will need to acquire or develop their individual websites to be competitive in their own marketplace. The next e-business technology will be to have or acquire a mobile friendly...
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...Strategic Initiative Paper Iam Anonymous FIN/370 January 8, 2013 Dr. Finance Strategic Initiative Paper A business with a competitive edge, growth and financial stability is usually developed with the proper strategic and financial plans. This process starts by clearly defining your business goals, objectives and determining how much money it will take to accomplish them. In the process of Strategic and Financial planning certain steps or developed, implemented and followed through as an outline in determining the direction you want your business to go into as well as how the goals you have set, and who will be assigned to assist in monitoring the process and accomplishing those goals. Strategic planning is also a process of that involves investigating and assessing the competitions strengths, weaknesses, accomplishments and threats and applying them according to the plans of your business. Financial Planning is managing the finances over a period of time so that the business will and can continue to operate, Plans for the company and employees future. When the strategic plan is developed for the business having the adequate finances play the most important role in getting started, company and organization without the adequate funding and financial guidance, goal and plans set for the business are limited and will not be beneficial and could result in a failing company. Businesses that usually follow their business outline eliminate areas of inefficiencies...
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...Prince Sports Case Study Valerie Bodner Marketing Principles Dr. Awesome October 17, 2015 Abstract This case study explores different marketing techniques utilized by Prince sports. Research is conducted by utilizing marketing concepts retrieved from various publications as well as Prince sports website. Evolution in technology, joint ventures and adoption of different marketing techniques proved to be successful for Prince sports. There was an evolution of marketing all together at the height of Prince sports success with the introduction and adoption of social media in the marketplace. Prince sports ability to adapt and make changes based on consumer feedback showcased their ability as a company to bounce back after hard times and re-energize the brand. Organizations utilize technology in marketing strategies as a way to ensure that they are able capture all audiences. Social media marketing and innovation are essential components that organizations use today. In today’s society, social media is a given as a marketing tool to most companies. It increases more awareness about a brand as well as reaches a broader, more global audience. Successful organizations evolve their product or service to align with market trends and segments. Prince Sports is an example of an established company that has innovated its products, utilized grass roots marketing techniques and social media to target younger audiences...
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...Behavior is learnt the more the needs and wants of the Customers are fulfilled. The Study of consumer behavior helps us; • To design the optimal product or service for customers. • To determine where the product or Service should be available that would easy for the customers to buy. • To determine what price will the customers give up purchasing product or service? • To determine which method of Promotion would be most effective for getting the customers to buy a product. • It helps in changing the behavior of the consumers. • To improve performance of the organization. • To achieve the organizational objectives. Distinguish Between Selling Concept And Marketing Concept? The Selling Concept and the Marketing Concept are two different concepts of Marketing that related to the evolution of marketing in the world. The Selling Concept holds that in order for the firm to be profitable, it must focus on sales of the product regardless of the orientation of the product itself. This concept became popular after World War 2. On the other hand, the Marketing Concept is one of the recent concepts in marketing. It holds that a firm must identify the needs of the consumer and then plan, price, promote and distribute its product according ton the demands of the...
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