...Case #1: Air Canada About Air Canada Air Canada is Canada’s largest domestic, U.S transborder and international airline and largest provider in Canadian market. Air Canada was the world’s 15th largest commercial airlines as of 2011. The reason which made Air Canada reach this position is that it is able to provide a wider range of services to meet its customer’s preferences. This enabled Air Canada to not only reduce the overall cost of serving its customers, but also serve them better. IT approach and Outsourcing Information Technology has emerged from a discipline that is primarily focussed on financial and administrative tasks, a core component of all systems in airlines. More comprehensive services are offered to the customers by airlines using IT. Given the critical importance to IT infrastructure to the airline’s successful operations, a set of IT principles should be implemented and often changed for a “productive” and “cost effective” environment. In 1994, a contract was signed between Air Canada and IBM with a view to reduce costs and to allow the airline to focus on its core business. But back then as Air Canada was not satisfied with the services offered by IBM, it proposed a request for proposals (REP) to find IT vendor to partnership with for innovation. A lot of requests were received from the potential suppliers but...
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...Communications The Importance of Canadian Regulation - Essay Question 1: The regulation of Canadian content on radio and television has long been a source of controversy. Some argue that the regulations serve no real purpose and have become meaningless in many respects. Others point to successful Canadian musicians and/or television shows, arguing that Canadian content regulations helped these forms of entertainment survive in a highly competitive environment. Do you believe that Canadian content regulations are necessary, and if so, what evidence can you provide to support this belief? Be specific in your answer, regardless of whether you focus on radio, television or both: if you think alternative means of support are more important, detail why this is true. Submitted By: XX Submitted To: XX Professor: XX Student Number: XX Submission Due Date: November 29, 2010 Course Code: CMST 1A03 The Importance of Canadian Regulation Question 1 – Why Is Canadian Regulation Important? In society today, one contemplates the content that is portrayed via media. The Canadian government has placed numerous conditions and restrictions that state what is authorized and what is unapproved to be shown or heard on television and radio. The only cultural medium established in Canada is broadcasting. The government has also established the Canadian Radio-television and Telecommunications Commission, or CRTC for short form. The regulation of radio and television is crucial for...
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...the sports industry, and in the lives of our athletes families. Although we are very successful at our craft, why stop here? The world is bigger than the United States, and we believe Roundtable has the proper personnel, outside resources, and overall promising potential to begin representing international athletes in other basketball leagues outside of the NBA. As it stands now, Roundtable management does not represent any foreign players. If we want to be known as the greatest management firm in the industry, it is ideal that we begin the necessary steps to broadening our brand. NBA.com reports our league has the highest number of foreign players in the league, at 101 players1. The top countries with the most international players are Canada with twelve, which is followed by France’s ten, and lastly, Australia with eight1. These three countries are paving the way for young athletes to reach their athletic stardom. It is important to note that although a select few are chosen to play in the NBA, the talent pool surpasses more than these individuals. To make the proper transition, we must expand a country at a...
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...the value chain and a tool to help an organization assess its strategy. The Diversity Audit Tool (DAT) was developed from an analysis of current diversity practices in the Information Communications and Technology (ICT) Sector in Canada. This paper will review the dimensions of the tool and compare it to six other diversity lenses. Keywords: Diversity assessment, diversity audit tool, diversity lens, “business” case for diversity. Increasingly corporations in Canada have stressed the importance of embracing diversity and have stressed the benefits of creating inclusive work environments which: Promote the work of all organizational members and ensures that it is acknowledged, respected, and that employees are compensated equitably for it Value diversity both within the organization and outside of it Implement a meritocracy – rather than non-job-related ascribed characteristics – ensuring the need for equality and fairness underpins the organizational culture Emphasize individual accountability at all levels of the organization Constantly communicate the organization’s commitment to diversity both through language and through action and in a clear manner (Digh, 1998; D’Netto & Sohal, 1999; Schmidt, 2004; Beaver & Hutchings, 2005; Conference Board of Canada, 2006; Conference Board of Canada, 2008; Shen et al., 2009) In other words, inclusive work environments do not simply recognize that differences exist among different...
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...CANADA Cultural resume Customs and courtesies Greetings Greeting in Canada in mostly a firm handshake, direct eye contact and a sincere smile, the French Canadians friends greet each other with a light kiss on one cheek or both. Visiting and gift giving It is typical to give gifts on Christmas and birthday, and gifts are opened at the moment when they are received. It is considered a good moral to take a box of good chocolate, flowers of a bottle of wine when invited over for dinner. In Quebec sending flowers in advance of the dinner party is a proper protocol and if you are to give wine, it should be the best quality you can afford. It is not good to give white lilies because they are used in funerals, and cash or money is not considered a good present. Eating Canadian have relatively relaxed and informal table manners except for Quebec which shows more formality. The guest waits to be shown where to seat. Hostess begins the eating, and the guest is to follow after the hostess. One is not to raise their elbows on the table. It is acceptable to leave small amounts of food at the end of the meal. In formal situations, the host gives the first toast. Gestures It is respectful to take off sunglasses or hat when speaking with someone. French Canadians use thumbs up to mean okay. The "okay" sign made by index finger and thumb means "zero". In Quebec,...
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...High levels of stress currently affect the Canadian work force. We will explore a contrast between Great Britain’s and Canada’s workplace causes of stress and industries that provide most stress within the two nations. We will also identify some Canadian companies strategies to assist their employees with managing stress. Throughout this research it will become evident the importance of taking responsibility for managing stress to maintain a healthy work life balance. It is also important to recognize the impact of advancement in communication tools and their positive and negative impact towards work related stress. Different cultures and nations can experience similar stressors but also have unique stress contributing factors and industries. Employee stress in Great Britain and Canada According to the Health and Safety Executive (Buckley, 2013, p. 6-7), Great Britain has a total of 10.4 million working days lost between 2011 and 2012, as compared to Canada of 100 million in 2010 alone (Langton, N., & Robbins, S.P. & Judge, T., 2013, p. 122-129). Data shows the main stressors in Great Britain are workload, lack of managerial support, and violence/bullying (Buckley, 2013, p. 6-7). Canadians tend to stress over job security, technological change, workload, managerial/co-worker support and personal life balance (textbook). When comparing this data, the Canadian workforce appear to struggle with more stressors, one key cause is personal life affecting work life and vice versa...
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...This document may not be fully accessible. For an accessible version, please visit http://www.international.gc.ca/commerce/strategy-strategie/r3.aspx Overview of the Association of Southeast Asian Nations (ASEAN) Updated June 2012 The Canadian Trade Commissioner Service presents a Global Commerce Strategy Priority Market The Association of Southeast Asian Nations (ASEAN) 1 —Brunei Darussalam, Burma, Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, and Vietnam—makes up one of the world’s fastest growing economic regions. In December 2008, ASEAN’s Charter came into force, granting ASEAN status as an international legal entity. With an estimated combined gross domestic product (GDP) of $2.1 trillion and a combined population of about 609 million people, ASEAN is a regional economic force that is quickly becoming the free trade hub of Asia. It has concluded free trade agreements with China, India, Japan, Korea, and Australia/New Zealand, has completed a Trade and Investment Framework Arrangement with the United States, and is in the process of pursuing several other trade and investment agreements. The ASEANChina FTA, which came into force in 2010, represents one of the largest free-trade zones in the world, with an estimated 2.0 billion consumers. ASEAN is also pursuing further internal integration with the establishment an Economic Community (target date 2015), which would harmonize trade laws and permit the free movement of goods, services, labour, and capital...
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...Executive Summary This report reviews the status of the relationship between Canada and Egypt with particular emphasis on the factors that influence trade between them. The approach used is one of situational analysis by looking at how the relationship has been over the past ten years, the current situation, and what is expected in the next one decade. Main problem were also analyzed in this report which includes cultural issues affecting trade, mutual interests, education and the fact that mutual respect plays a pivotal role in allowing the relationship to flourish. These changes are revised over time to enable the international relations not to be affected by adverse global developments. Ensuring a stable state of political affairs in Egypt shall be imperative in ensuring the relations do not deteriorate. The training that Canada appropriates for Egyptian diplomats should be given more emphasis. Egyptian borders should be rendered impervious to the ISIS onslaught. Table of Contents Introduction 4 Issues Affecting Business Relations between Canada and Egypt 4 Mutual Respect, Mutual Benefit 4 Common Interests 4 Changes over the Past Decade 5 Disarmament 5 La Francophonie 5 Other Areas of Cooperation 6 2025 Outlook 6 La Francophonie 6 Cultural Exchange 6 Recommendations 7 Political Stability 7 Middle East Tensions 7 Conclusion 7 References 8 Appendix ...
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...SUMMARY You may find certain aspects of Brazilian culture to be strange and quite different from what you are used to in Canada. One of the major differences is that Brazil is a collectivistic culture as measured on Hofstede’s Individualism Index, in contrast to Canada’s individualistic culture (Hofstede, 2014). Brazil’s collectivist nature will have many impacts on your daily interactions, including the Brazilian importance of family, which will often be place above work priorities (Training, 2012). Brazil is also different in its communication style, which tends to be more informal and indirect than Canada’s formal and direct style. Brazil is also considered a high-context culture, therefore it is important to pay attention to what is said, how it is said, and what is not said (Suderman, 2008). Another major aspect of Brazilian culture is the importance of building relationships before commencing business. Brazilians expect to get to know their business contacts through multiple meetings, in order to establish trust, and hopefully a friendship (DiPaolo, 2006). This process may take some time as it illustrates Brazil’s Polychronic orientation, which is more relaxed (slower) in nature and where the prevailing attitude is that “things will get done in their own time” (Suderman, 2008). Brazil is also very comfortable with inequality as evidenced by their high score on Hofstede’s Power Distance Index (Hofstede, 2014). As a manager in Brazil you will be expected to take absolute...
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...Canada Timber Case Study Introduction of Problems “Canada Timber”, depicts a Canadian team of lumber suppliers traveling to Japan with the purpose of negotiating with a Japanese furniture manufacturer in order start a joint venture. Several problems occur. The first problem, lack of knowledge of Japanese people is an issue. The second problem, lack of knowledge of cross-cultural communication, is an issue. The last issue, lack of knowledge of the Japanese corporate culture is an issue. Analysis and Evaluation The first problem, lack of knowledge of Japanese people, is demonstrated when Tim showed his emotion of being very upset when he was trying to seal the deal. Tim raised his voice, moved in close, and become red faced. The people of Japan deem great importance on politeness (). The Japanese also deem patience as a personal virtue (). According to Linowes, eighteen percent of Japanese believe Americans respect the Japanese while thirty-one percent of Americans think Japanese respect Americans (). The second problem, lack of knowledge of cross-cultural communications, is demonstrated in many different areas. One is the business card exchange. Upon arrival to the airport the Japanese bowed and handed out their business cards. Tim forgot his business cards at home and therefore did not reciprocate the business card exchange including bowing. Tim simply placed the business card in his pocket which is viewed as defacing or disrespecting the...
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...Business Communication Customs in Canada Presented to Professor D. A. Beaudoin, MBA Prepared by Claude D. Brooks February 14, 2007 Businesses, today, have gone global and many have formed multinational alliances. This globalization, along with technological advances, and the sheer number of companies dealing internationally has brought about a dramatic change in the way people from different cultural backgrounds interact. These cross cultural differences are most noticeable in areas such as in behavior, etiquette, norms, values, written expressions, oral communication, and non-verbal communication. If workers can understand their own culture, they are then better able to adapt to other cultures when communicating within them. Guffey states that another way to achieve intercultural proficiency is to recognize barriers and ways to overcome them (110). To effectively communicate across international borders, we must be sensitive to other cultures and avoid misunderstandings and contrary views resulting from the various intercultural differences (Guffey101). When communicating to international audiences, workers must also pay special attention to not only oral and written messages, but also nonverbal communication. Nonverbal behavior includes actions and behavior such as eye contact, facial expression, posture, gestures, and the use of time, space, and territory (113). As business communicators, it is...
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...Influence of Internet and E-commerce in international business Introduction: Commencing from 20th century, enormous use of Internet was witnesses in all the fields with a major impact on international business. Although the Internet and web 2.0 serve as improving trend of economy and business, there is negligible research done to advocate their impacts on international business and marketing (Urban, 2003). The present literature review essay is an attempt to address the gap of existing literature whereby necessary recommendations can be made to improve use of technology in business. For the purpose of this essay, extant literatures in the fields of international business, technology, science, marketing and e-commerce have been studied and reviewed. Research objective: To serve the purpose of the literature review, investigation of Internet and e-commerce over international business processes is performed with the primary research objective as the consequence of Internet on international business. Research questions: In order to study research objective, a set of research questions have been devised upon which a review is presented in the following essay. The research questions devised are: • Influence of Internet in international business. • Consequences of Internet on international entrepreneurship. • Impact of web 2.0 on international business processes. • Influence of e-commerce in international business Literature...
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...organizational groups together, securing the technology through patents, integrating different departments during implementation, having a customer-friendly user interface, etc. In 2003, Shell Canada Limited build up an e-Store developed from eCATS. The purpose was save cost and increase market share. However, it was not achieve the organization’s goal. The key issues are how to proving front and back end application, as well as promotion customer usage in e-Store. In this case, the problems of Shell were more specific like the project cost, the platform of system or technology to be used and language. Shell wanted to develop a web based self service for its agricultural segment customers. It was projected that Shell’s market share would increase by 2 per cent in that segment. But, initial cost estimates showed that developing such an application would be very costly. Shell dealt with this problem by incorporating an application (eCATS) which was already in use. This helped in reducing the development costs significantly. The second issue that came up was regarding the platform to be used for developing this application. Shell already had a platform which was outdated. Shell’s Information Technology vendor was in the process of introducing a new platform based on the latest technology. Shell Canada had already chosen the new platform for the development of eBusiness. It was...
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...of work and based on my past experience in the project management field, communication is an important aspect of any project. So far into the online master’s programme, the importance of communication has been emphasized by the institution and by the comprehensibility of the need for it. Given the online nature of the Masters programme, the need to constantly and effectively communicate is paramount because communication is like the cord that connects the participants in the absence of a traditional meeting place such as a physical classroom. Through communication, the global community is not just expanding but is fast becoming one global community. Effective communication is a current trend in my current field of work. As an entrepreneur and production manager in my establishment, I receive orders from clients and have to ensure they are delivered them on time, within budget and according to specifications. To do this, I have to ensure that the client’s objectives/requirements are clearly communicated. Maintaining active communication between the supply-chain, production team and the client has been critical to successful deliveries in my business. I also manage contracts which translate into mini projects which like every other project, have to meet the client’s requirements. I need project management skills to keep focused on client needs in order to deliver their objectives. How does communication relate to how projects are managed? The findings of the Standish Group...
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...Sean MacDonald September 21, 2015 Introduction: I successfully completed my first Co-op work term at Transportation Canada as a human resources generalist working out of the regional directors office. Transport Canada is the federal department responsible for most of the transportation policies, programs and goals of the Government of Canada. Transport work to provide Canadians with a safe, secure and efficient transportation system that protects the environment. I was responsible for developing a fundamental framework for the management team on the regional issues in respect to remote employee supervision, remote employee engagement and communications. This position has provided me with various amounts of real business world experiences ranging from project management skills, public speaking skills and written skills, as these are all very important skills to have in the business environment in order to become a manager one day. My summer position was an HR position I am currently attempting to complete a double major in Finance and accounting, the experiences I acquired through my summer position were more qualitative rather the nature of my degrees quantitative aspect. The Job: At Transport Canada, I was involved in one main project. My responsibility as the project lead was to analyze current Remote supervision, engagement and communications practices along side benchmarking current practices to well-known industry standards, which are common practices among high...
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