...Customer Experience The importance of strategic design of servicescape is to create the customer experience towards to service given. Servicescape term coined by Bitner (1992) as the physical environment as designed by service organizations to facilitate the provision of service offerings to spectators which comprise both tangible and intangible aspects. Through these physical environments that have been designed to ensure that the customer could at least feel the service. Thus, this created the experience than never been offered by other Service Company. If the servicescape was designed very well it might give the customer the best experience that indirectly will created commitment and loyalty from the customer to the organization. In the other note, customer experience also could help the organization in designing their serviscape. This could be more successful ways because from the feedback of customer experience that the organization gets, the organization knows what is it that they missed or any important element that they need to improve in designing their servicescape. As for our refered company, DHL can use their customer experience in designing their servicescape. For example, the packaging of their brand in every product that they delivered helps providing the customer the experience towards theirs services as it shows the organization image and convey an external image of what is inside to customers. This element is importance to give the experience to the new customer...
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...ARCHITECTS ARCHITECTURE OR USERS ARCHITECTURE The construction industry is based around projects. Each project is every time different and unique on its own design, management and construction. Nevertheless a project is not only made out of concrete, wood or any of the materials used on it, a project is a lot more and a lot deeper than that. It is not a quick sketch on a napkin. A project is influenced by its atmosphere which is the location, the client or the user, and even the contractor hired for the project. Architecture is influenced by anything happening around it, which is why it changes every time its atmosphere changes. Böhme states that to experience space in its complete entirety. By inhabiting space individuals can sense the character that surrounds them. Inhabitants sense its atmosphere. Photography, written articles and the interpretation of other viewers of a space cannot compare to individual experience and interaction in interior spaces. Recently this way of interaction has become an important discussion between architects and designers. The process of a project is not anymore unique, and it becomes something functional. It is thought that a template can be followed even when the client or the factors involving the project change every time. For example many architects choose the same sub-contractors for each project as they believe they are trustful and successful, even when the clients have their specific needs and vary...
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...value for the end-customer. Often it is the operation’s outputs which are standardized. Standardization or standardisation is the process of developing and implementing technical standards. Standardization can help to maximize compatibility, interoperability,safety, repeatability, or quality. It can also facilitate commoditization of formerly custom processes. Global data synchronization is another important part of standardizing data and removing friction from business transactions. There are huge benefits for both manufacturers and retailers if they are sharing the same product data. Companies in the retail and consumer products goods industries continue to work towards synchronizing data through net and other industry bodies. THE IMPORTANCE OF STANDARDIZATION In consulting to various clients I've been watching some shortcomings, which are not related to software or hardware, but the lack of and standardization: Processes, Service Instructions, and Trainings. The consequences of this are usually the loss of efficiency, higher operating costs, and the difficulty in developing a corporate image more homogeneous, which could be observed by their customers as a factor that differentiates the company from their competitors. It is recommended that all people of all levels of the organization are trained to meet the organization's commitment to provide products according to the quality required by a changing market, where requirements and customer expectations are increasing continuously...
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...COMPARING PERCEPTIONS OF THE SYSTEMS ANALYSIS AND DESIGN COURSE BRANDI N. GUIDRY University of Louisiana at Lafayette Lafayette, LA 70504 DAVID P. STEVENS University of Louisiana at Lafayette Lafayette, LA 70504 ABSTRACT Information Systems (IS) practitioners and educators have equal interest in the content of the Systems Analysis and Design Course (“SAD”). Previous research has examined instructors’ perceptions regarding the skills and topics that are most important in the teaching of the SAD course and the class time devoted to each. A similar assessment evaluated SAD course content from a practitioner perspective. Both studies used entropy calculations. A comparison of these studies is presented in this paper. For traditional topics, the group (either faculty or practitioner) with greater agreement believes the topic to be deserving of less class time. For structured and object-oriented topics, the group with the greater agreement also believes the topic to be of greater importance. This analysis demonstrates that practitioners and academics agree on approximately 40% of the SAD skills and knowledge areas. Keywords: Systems analysis and design, Structured analysis, Object-oriented analysis, Management Information Systems curricula, Entropy INTRODUCTION It is important that an education in Management Information Systems (MIS) is reflective of practices and techniques that are currently used in industry. Given the pace of technological innovation, there are ever-changing...
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...equally. One other group member and me contributed to the database design using star schema and the planning of data visualization in the second stage. Furthermore, in the second stage of the project, through a group meeting, we again divided the work equally among the three of us and discussed the visualization types that we are going to use for our data. To make it equals, each member chose one type of visualization method to discuss in the report. In this part, I did the part to whole visualization method, where I used it to visualize two important data of the dataset through a...
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...al. (2000) have highlighted that customer satisfaction is the result of comparison between customers’ expectations and customers’ perceptions. In other words customer satisfaction is seen as the difference between expected quality of service and customers’ experience or perceptions after receiving the service. Cultural issues are arguably one area affecting customer experience and perception of a service (ibid). According to Holt (2004) cultural issues at different levels – national, organizational, individual – influence all customer relationships and sales negotiations. One important feature of Russian culture is its emphasis on personal relations and the generation of favourable customer experiences is therefore of particularly high importance for the general Russian (Svetlana Gertsen; Jens Nørgaard-Sørensen). Having long been protected from competitive pressures, most Russian retailers have yet to recognize the full importance of pleasing the customer. Poor customer service and generally unappealing retail environments create a disproportionately high number of unpleasant shopping experiences (Landor Associates, Jan 2014). According to Land associates (Jan 2014), Russian service has almost been non-existent for 70 years, but since the establishment of the free market it has improved steadily. They found that over half of Russians (54 per cent) think that service is improving in the country, but they still think...
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...Report Design Human Computer Interaction Fauzi Akbar – u3097985 Table of Contents Table of Contents2 Introduction3 Evaluation4 Background4 User and User Task4 Currency5 Consistency6 Page Layout7 Security8 Instrument9 Background9 Design and Process Evaluation9 Optimizing User Experience9 Accessibility9 Currency9 Page Layout9 Navigation10 Consistency10 Security10 Conclusion10 Reference List11 Introduction Process of Evaluation This report is the evaluation of the Gumtree website at http://www.gumtree.com.au/ The usability report represents the process of developing an evaluation instrument specifically for the evaluation of the Gumtree at http://www.gumtree.co.au/. The evaluation was directed to determine the quality of the website using the instrument that was made base on HHS guidelines. The data was collected from the website using an evaluation instrument that was developed (see document 1). HHS guidelines and WCAG 2.0 guidelines were used to create a set of criteria for the evaluation instrument (see document 1). The instrument was used to determine and describe data about: * The users of the website * Who are they? * What tasks they need to do? * The Positive and Negative of the website * What can be improved? * What can be maintained? * Is the website trustworthy and safe? * Is the website easy to navigate? * The user experience The...
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...Cultural Diversity and The Workplace Phyllis Bayard SOC220 October 3, 2015 Professor Mary Brito Cultural Diversity and the Workplace In our society, cultural diversity and lifestyles vary to an extreme. All across the world there are many different cultures, and many of them live in the United States. With more and more people entering the U.S. daily, we as a nation are becoming more and more diverse, not just in our culture, but in the workplace and schools. In the United States, alone we have many different cultures, religions, ethnic groups, and races just to name a few. While organizational interest in diversity continues to grow, “ U.S. Census Bureau predicts the U.S. population will be considerably older and more racially and ethnically diverse by 2060” (Dauber, 2015). They have also predicted that the non-Hispanic white population will peak at roughly 200 million by 2024, followed by a slow decrease. During that time it is predicted that both Hispanic and Asian will more than double. The total minority population is predicted to double by 2060. Cultural diversity exists even more with women in the work place. Women are hired, but only allowed to work in certain positions. For instance, beautiful women were hired to do masculine jobs only to be discriminated against because it was thought that they could not compete with men in the same positions. Therefore, women who enter a profession in order to climb...
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...applications. The importance of HCI is that developers can design software that can be easy to use, learn, and promote the user experience. Usability is key to developers because building a software that can be used will be essential to the software success. Microsoft Word and Visio have many difference but what makes them similar is the interface for users. Microsoft pride itself on having a “fluent user experience” meaning they use similar User-Interfaces (UI) across their different platforms. Swagger employees are familiar with Microsoft Word software. The menus and ribbons are relatively similar in layout with few differences catering to the task that each software is used for. Employees that opens up Microsoft Visio will notice that the menu options and tabs listed are organized with File, Home, Insert, Design, etc. as in Microsoft Word. These will cut down time on learning, adapting, and switching between the two applications. There are differences are noteworthy to the users to understand. The importance of Microsoft Word is the ability to create documents. Microsoft Word is a word processor being able to cater to document needs of Swagger. Users can create visual graphics and charts in Microsoft Word, but the features are limited. The charts and graphics cannot be scaled and final product will be saved as a document. In Microsoft Visio, employees are able to create graphic visuals to explain complex ideas at a simple glance. These charts and designs can be scaled without...
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...Organizational Design Inescapable Yes or No L. Gina Hunter UMET Miramar Campus ENGLISH 502 Academic Writing for Graduate Student II Prof. Méndez March 24, 2015 The Organizational Design of a Company is necessary for success. Have you ever wondered how some organizations always at the top of the charts, but others don’t survive? Organizational Design Inescapable? A solid organizational design is what makes the difference; it relies on how strong and solid the organizational structure and design are. According to the Center for Organizational Design, organizational design is defined as a step by step methodology that identifies dysfunctional aspects of workflow, procedures, structures and systems. Realigns them to fit current business realities/goals and then develops plans to implement the new changes. The process focuses on improving both the technical and people side of the business (Allen, 2012). As we live in a world of transition, where everything is changing at the speed of light. The organizational design is an inescapable part of any organization; big or small, is the key element for integrating the people, information, and technology. Having a strong organizational design provides a clear vision, and mission, it empower employees in the decision making of the organization. As a result, the reporting process will be transparent; the information will flow smoothly, and it will provide a definite work process. With a well design structure, everyone...
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...level. The four lenses are design, experience, variety and discourse and they are described as below: A. Strategy as design The design lens encourages a large investment in planning and analysis before making final decisions. They tend to exclude improvisation in strategy development and underplay the unpredictable, conservative or political aspects of human organisations. Taking a design lens to a strategic problem means being systematic, analytical and logical. The design lens also view strategy development as a logical process of analysis and evaluation to establish a clear picture of an organisation’s strategic position as a basis for deciding future strategy and planning its implementation. It is the most commonly held view about how strategy is developed and what managing strategy is about. B. Strategy as experience The experience lens recognises that the future strategy of an organisation is often heavily influence by its experience and that of its managers. Therefore, strategies are seen as driven not so much by clear-cut analysis as by the taken-for-granted assumptions and ways of doing things embedded in people’s personal experience and the organisational culture. Strategy is likely to build on and continue what has gone on before. As different views and expectations within the organisation exist, they will be resolved not through radical optimisation, as in the design lens, but through messy compromises...
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...The importance of identity in falls prevention. Falls are frequently identified as one of the elderly giants. It mostly generates diagnostic and rehabilitative dilemmas in today's healthcare practice. The importance of a fall lies in its effect on the older person's health, function and independence. A fall can be the first indication of an undiagnosed disease and repeated falls often indicate a change in an older person's functional ability. The prevention of falls in the older population is the most important area in clinical practice which reduces fall associated mortality and morbidity. Fear of falling is commonly identified although poorly defined phenomena among older people (close, 2005). Approximately one third of adults over 65 years of age fall each year. Many will have some psychological consequences after a fall. A frequently expressed psychological factor is loss of confidence in self functioning. This may lead to physical deconditioning, depression, isolation from the society and a low quality of life. Low fall-related efficacy is associated with the number and severity of future falls in older adults with balance disorders (Bishop 2010). A critique of the qualitative study. The importance of identity in falls prevention is a qualitative study where author clearly offers a picture of the occurrence of falls, its prevention and the interventions in older adults who lives in our community. Each individual dreams to have a community where older adults can...
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...If you order your research paper from our custom writing service you will receive a perfectly written assignment on The Importance of Engineering Ethics. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality The Importance of Engineering Ethics paper right on time. Out staff of freelance writers includes over 120 experts proficient in The Importance of Engineering Ethics, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your The Importance of Engineering Ethics paper at affordable prices with livepaperhelp.com! “The Importance of Engineering Ethics” It is critical for an engineer to maintain an ethical reputation within his/her engineering career. The main principles that an engineer should work and live by are “to hold paramount the safety, health, and welfare of the public, perform services only in areas of their competence, act for each employer or client as faithful agents or trustees, avoid deceptive acts, and conduct themselves honorably, responsibly, ethically, and lawfully so as to enhance the honor, reputation, and usefulness of the profession” (NSPE Code of Ethics 1). It is the engineer’s responsibility to uphold his/her position to the fullest in taking everything...
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...How to create a account Mini Design How to create a account Mini Design Submitted By: Sana Nasim & Beenish Bhatti Submitted By: Sana Nasim & Beenish Bhatti INTRODUCTION Group Information Beenish Bhatti and Sana Nasim are both students. Keeping in view the importance of LinkedIn they have selected to teach ‘How to create LinkedIn account’ to Beenish’s brother. LinkedIn is a key networking tool for professionals in virtually any field. It assists in connecting with potential employers, experts or consultants in the field and in finding job opportunities. About The Learner Hassan Bhatti is Beenish’s brother, he is currently in his final term at the University of Toronto (U of T). Hassan is going to graduate in September from U of T. In order to develop his network and look for job opportunities he needs to create a LinkedIn account which will assist him in job search and networking. NEEDS ASSESSMENT Concern The major concern for Hassan is that he is about to graduate from the university and needs to acquire a job. He does not have a professional network to assist him in finding any job opportunity. Importance By creating a business professional profile on LinkedIn Hassan will be able to build his network and connect with alumnus, other professionals, recruiters, professors and classmates. This will thus assist him in acquiring the job and finding opportunities. LinkedIn assists in connecting with professionals...
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...THE IMPORTANCE OF ENGINEERING ETHICS POSTED BY RIANON POSTED ON 29 - JUN 0 COMMENTS If you order your research paper from our custom writing service you will receive a perfectly written assignment on The Importance of Engineering Ethics. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality The Importance of Engineering Ethics paper right on time. Out staff of freelance writers includes over 120 experts proficient in The Importance of Engineering Ethics, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your The Importance of Engineering Ethics paper at affordable prices with livepaperhelp.com! “The Importance of Engineering Ethics” It is critical for an engineer to maintain an ethical reputation within his/her engineering career. The main principles that an engineer should work and live by are “to hold paramount the safety, health, and welfare of the public, perform services only in areas of their competence, act for each employer or client as faithful agents or trustees, avoid deceptive acts, and conduct themselves honorably, responsibly, ethically, and lawfully so as to enhance the honor, reputation, and usefulness of the profession” (NSPE Code of Ethics 1). It is the...
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