...this report I am going to analyse the importance of inter-agency emergency planning for major incidents It is very important that public services work together and plan how to deal with major incidents, because it makes their job more efficient. They can get the job done quicker, because they know their roles and responsibilities, so not messing around, but doing their duties and run smoothly at the scene. Planning gives them opportunity to get more training so they will know their roles even better so it makes their job easier and safer as they will get some experience in some kind of situations. They will have knowledge how it could look in real major incident, so they would not get stressed so much if they are newly employed. Also it saves some money when dealing with major incidents as they will be better in their roles, because of training through planning. Another benefit is that because of planning, they would know what equipment they are responsible for and they will bring it to the scene so when it will be needed, they will have it. The first responding agency is always Police and they are responsible for sending other agencies to the scene, protecting the scene – setting cordons around. Inner cordon - operational command – officers that deals with the incident at the scene. Outer cordon - tactical command - creates tactics for operational command how to deal with the incident. Lack of organisations means that they would not be sure what their roles are, they would...
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...Incident Response Plan Example This document discusses the steps taken during an incident response plan. To create the plan, the steps in the following example should be replaced with contact information and specific courses of action for your organization. 1)The person who discovers the incident will call the grounds dispatch office. List possible sources of those who may discover the incident. The known sources should be provided with a contact procedure and contact list. Sources requiring contact information may be: a)Helpdesk b)Intrusion detection monitoring personnel c)A system administrator d)A firewall administrator e)A business partner f)A manager g)The security department or a security person. h)An outside source. List all sources and check off whether they have contact information and procedures. Usually each source would contact one 24/7 reachable entity such as a grounds security office. Those in the IT department may have different contact procedures than those outside the IT department. 2)If the person discovering the incident is a member of the IT department or affected department, they will proceed to step 5. 3)If the person discovering the incident is not a member of the IT department or affected department, they will call the 24/7 reachable grounds security department at xxx-xxx. 4)The grounds security office will refer to the IT emergency contact list or effected department contact list and call the designated numbers in order on the...
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...Task1: Writing an email To: Craig_Jenkins@macville.com.au From: Pat@macville.com.au Subject: The responses to the incident, Gary King’s case Dear Craig Jenkins, I am writing this email to outlining the organization response to the incident of Gary King. The maintenance manager took Gary to the company doctor when Gary complained of an onset of severe lower back pain while undertaking repairs to machines in the workshop. Subsequently, Gary was given four days off work by the doctor. Statements made by Gary: He had a chronic look back condition for over 25 years but he has learned to live with it. He uses a range of strategies to manage it while maintaining espresso machines. He usually follow a self-pacing approach, vary his work tasks, take short rest breaks and change his posture and position as required. He must push it a bit hard on the day of incident. Comments that Gary made concerning his work environment: • The work bench is a bit too high to work on easily • There are two person lift rules but with many staff on customer visits there are not always two people left in the work shop. • Repair tools are stored under the bench, which makes it hard to reach them easily. • The seat in the repair van is uncomfortable to sit in for long periods of time. After discussing the incident with the maintenance manager to discover that Gary (like other technicians) has been given some very repetitive tasks that need to be performed for long periods in a standing position...
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...Critical Incident Management Policy Management Policy 1.0 POLICY PURPOSE The purpose of the Critical Incident Management Policy is to effectively identify, respond, manage, and communicate Priority 1 (P1) Incidents, caused by errors in the infrastructure, reducing the overall impact to the business and customers. This document outlines the need and focus of identifying, communicating, and resolving these serious issues within the Enterprise Technology and Operations (ETO) environment. 2.0 POLICY SCOPE This Policy focuses primarily on Tier 1 (critical) applications and services, as defined by the Bank Impact Analysis report and maintained within the Fusion database. Those primarily involved in the Critical Incident Management Policy include:...
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...According to the Federal Emergency Management Agency (FEMA) website, the Incident Command System (ICS) was developed “in the aftermath of a devastating wildfire in California” (NIMS, 2004) in 1970. During the fire “16 lives were lost, 700 structures were destroyed, and over one-half million acres burned” at the expense of “$18 million per day” (NIMS, 2004) in overall costs. The responding agencies worked as well as they could together but they had many communications issues. Three years after the incident, in 1973 a system known as “FIRESCOPE” (NIMS, 2004) (Firefighting Resources of California Organized for Potential Emergencies) was developed. This is where the ICS and Multi-Agency Coordination System (MACS) were developed. Soon there was “agreed upon ICS common terminology and procedures and conducted limited field-testing of ICS” (NIMS, 2004) the system was used on several fires and adopted by the Los Angeles Fire Department. During the 1980’s it was realized that the ICS could be used on many different large scale incidents to manage personnel and so all responders used the same terminology to create easier communications between responding agencies. Characteristics of the ICS include: • Common Terminology • Modular Organization • Management by Objectives • Reliance on an Incident Action Plan • Manageable Span of Control • Pre-designated Incident Mobilization Center Locations & Facilities • Comprehensive Resource Management • Integrated Communications • Establishment...
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...NIMS and the Incident Command System The way this nation prepares for and responds to domestic incidents is about to change. It won't be an abrupt change; best practices that have been developed over the years are part of this new comprehensive national approach to incident management known as the National Incident Management System (NIMS). But it will change � and for the better. Developed by the Department of Homeland Security and issued in March 2004, the NIMS will enable responders at all jurisdictional levels and across all disciplines to work together more effectively and efficiently. Beginning in FY 2006, federal funding for state, local and tribal preparedness grants will be tied to compliance with the NIMS. One of the most important 'best practices' that has been incorporated into the NIMS is the Incident Command System (ICS), a standard, on-scene, all-hazards incident management system already in use by firefighters, hazardous materials teams, rescuers and emergency medical teams. The ICS has been established by the NIMS as the standardized incident organizational structure for the management of all incidents. Although many agencies now use various forms of ICS, there...
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...Incident Action Plan Jason Robins MGT 401 Hazardous Materials Management Dr. Jeffery Turk Incident Action Plan You look up at the clock on the wall and begin to realize your first day as the newly appointed safety manager of a plastics company. As you look out your office window you begin to realize that’s it been snowing outside and the roads are icing over. There is a knock on your door and one of the dock workers runs into your office shouting one of the delivery vans has slid into some trailers surrounding the truck in flames causing the pellets to give off a toxic smoke. What are you going to do? What is your plan of action? The handling of incidents such as these can turn disastrous if not handled properly. The National Incident Management System Glossary defines incidents as “an occurrence, natural or manmade, that requires a response to protect life or property (FEMA, 2012). When a serious incident happens an Incident Action Plan (IAP) will mean the difference between a quick resolution, and total destruction. With city emergency services delayed with the ensuing ice storm, it will be my responsibility to develop an IAP based on the current events. We can’t always predict the next “big” disaster, but we can always plan for it. No one had any idea of the possibility of a terrorist attack on American soil, but there were concerns about terrorism and the ability to identify and deter it. In September 1999, the U.S. Commission on National Security (the Hart-Rudman...
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...Assignment Of OR Maximize profit in Incident Management operations of IT service Company Akhil Gupta 6/16/2012 Batch – PGCBM-21 SMS ID – 110402 Faculty Name - Dr Supriya Kumar De Study Center – Grand Mall, Gurgaon Contents Introduction 3 Problem Statement 3 Solution 4 Solution from Solver 4 Summary of attached excel 5 Sensitivity Report 5 Answer Report 6 Analysis and Answers 7 Introduction I am working in a project where we get 3 types of incidents and for each resolution we get some (dollar) amount. At high level, we have 3 teams Design, Build and Test . Analysis and assignment of incidents is done by client team so we don’t have any role to play there. Team size is also decided by clients based on number of incidents they assign to us. I am formulating that problem based on my project and will provide some analysis based on leanings in class. I have learnt a lot in OR classes and now in a position to suggest my findings to client team. Data shared below is not exactly same as that is confidential and cannot be shared having said that problem and scenario is exactly what I use in my day to day project work. Problem Statement There are three types of incidents say Type X incidents, Type Y incidents, Type Z Incidents. All 3 require Design, build and test efforts. It is mandatory to resolve minimum 10 incidents of each type on each working day. To resolve one incident of one type data is shown below - For type X - requires...
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...acquire those resources from district 5 agreements, mutual aid agreements and/or other counties, organizations, private sector, or from/through the Indiana Department of Homeland Security. National Incident Management System (NIMS) The National Incident Management System (NIMS) provides a unified approach to incident command, standard command and management structures and an emphasis on preparedness, mutual aid, and resource management. NIMS is structured to facilitate activities in five major functional areas: command, operations, planning, logistics, finance, and administration. NIMS implementation includes process, operational and technical standards integrated into emergency response plans, procedures, and policies....
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...The Incident Command System (ICS) is a incident management program that was implemented so disaster responders could have organized structure within the complexity and demands of incidents without over stepping boundaries of other organizations. The staff within the command are in charge of health and safety as well as public affairs. First in the line of command is the Information Officer, who develops and puts out the details of the incident to the media and other agencies. Next in line is the Liaison Officer who is the point of contact for organizing the work between the Incident Commander and Unified Commander. Last in command is the Safety Officer who’s job is to give advice to the IC and UC about personnel health and safety as well as...
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...The Incident Command System is a “standardized management tool for meeting the demands of small or large emergency or nonemergency situations” (). The Incident Command System has become the standard for emergency management across the country. The great thing about ICS is that it is flexible and it can be used for any incidents and events that are from natural disasters to even acts of terrorism. ICS allows effective communication and efficient incident management, by allowing all different personnel, facilities, equipment, and procedures to operate within a common organizational structure. Now, when it comes to an Incident Action Plan, it is what “specifies the incident activities, assign responsibilities, identify needed resources, and...
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... | Table of Content Chapter Page 1. WHAT IS THE PROVINCIAL INCIDENT MANAGEMENT SYSTEM? 4 2. INTRODUCTION 5 3. CONCEPTS AND PRINCIPLES 5 4. OVERVIEW OF PIMS COMPONENTS 6 4.1. PREPAREDNESS 6 4.2. COMMUNICATIONS & INFORMATION MANAGEMENT 6 4.3 RESOURCE MANAGEMENT 6 4.4 COMMAND & MANAGEMENT 7 4.5 ONGOING MANAGEMENT & MAINTENANCE 7 5. COMPONENT 1: PREPAREDNESS 8 1) UNIFIED APPROACH 8 2) LEVELS OF CAPABILITY 9 6. COMPONENT 2: COMMUNICATION AND INFORMATION MANAGEMENT 16 7. COMPONENT 3: RESOURCE MANAGEMENT 23 a) CONCEPTS AND PRINCIPLES 23 1) Concepts 23 2) Principles 23 a) Planning 24 b) Use of Agreements 24 c) Categorizing Resources 24 d) Resource Identification and Ordering 24 e) Effective Management of Resources 24 8. COMPONENT 4: COMMAND & MANAGEMENT 25 a) INCIDENT MANAGEMENT SYSTEM 25 b) MANAGEMENT CHARACTERISTICS 26 9. PIMS AND ITS RELATIONSHIP TO THE PROVINCIAL DM FRAMEWORK 28 |Distribution | At this stage limited to GPG OPS Workgroup members |WHAT IS THE PROVINCIAL INCIDENT MANAGEMENT SYSTEM? | The Provincial Incident Management System (PIMS) provides a systematic, proactive approach to guide departments and...
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...problem is that you have no expertise in the field of emergency management. You are unaware of neither local nor federal operating procedures in response to such a devastating attack. If only there were a uniform set of processes and procedures that enabled all emergency responders at all levels to work together effectively and efficiently in the management of domestic incidents regardless of their size and complexity. Unfortunately for first responders, emergency management personnel and 168 unfortunate souls in Oklahoma City on that fateful day, there wasn’t. Derived from the Homeland Security Presidential Directive-5, the National Incident Management System (NIMS) was developed by the Secretary of Homeland Security Tom Ridge, to develop a consistent nationwide approach for federal, state, tribal and local governments to prepare for and respond to disaster. (NIMS and the Incident Command System, 2004) This systematic approach to incident management was set up with focus on five key areas to practice in the emergency management and incident response. These five focus points used in conjunction with the Incident...
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...The communication and coordination plan is vital to success of the recovery. Now the incident has been discovered the CSIRT team needs to be notified. The team lead needs to roll down the incident response procedures and identify who needs to be contacted. This action will ensure that the proper level of response is applied and minimize and further damage to the organizations networks and reputation. Controlling who knows of the incident will prevent an attacker from being tipped off to your recovery and detection efforts. All communication will be coordinated with Legal and Communication Representative. BMF will develop a comprehensive communication plan that will separately address each of the three audiences and continue to develop...
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...National Incident Management System 1 RUNNING HEAD: National Incident Management System National Incident Management System February 15, 2012 National Incident Management System 2 National Incident Management System The National Management System provides the template for the management of agencies on all government levels. They provide a proactive and systematic approach to guiding all departments, agencies, all levels of government, non-governmental organizations and the private sector to work together in prevention, protection, response, recovery and mitigation of the effects of incidents, regardless of cause, size, location or complexity in order to reduce the loss of life and harm to the environment. The National Incident Management System works together with the National Response Framework. While the NIMS handles the management of incidents, the National Response Framework (NRF) provides the structure and mechanisms for national level policy for incident management (http://www.fema.gov/emergency/nims/AboutNIMS.shtm). According to the Department of Homeland Security website, on February 28, 2003, the President issued Homeland Security Presidential Directive (HSPD)-5 which directs the Secretary of Homeland Security to develop and administer the National Incident Management System (NIMS). It was stated in HSPD-5 that the system will provide a consistent nationwide approach on the Federal, State and Local levels of government in regards to domestic...
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