October 9, 2012
The reason for this email is to inform you of the issues that other students and I face here at the ITT West Campus. To be honest we feel that ITT is concerned more about the money instead of the student/education. I have had more problems in this last quarter then I have ever had while attending ITT. I have noticed certain situations being swept under the rug and I, like many others that attend the West Campus, have been cheated and robbed of our money and of a quality education.
One of your instructors lacks the qualifications desired in a teacher. We, the students, also feel that this instructor lets his emotions and religious beliefs cloud his judgment when it comes to the class and the grades for certain individuals. This instructor is and will most likely continue to destroy the character, mind and future of good students unless he is dealt with now. I had mentioned multiple times before that Todd Vierheller was a problem for many students at ITT and I also mentioned in the second week of last quarter (June 2012) that I would not pass his class no matter what.
I was told that everything would be ok. I was told by the staff at this Campus that my issues were addressed but I am not sure if they were fully looked into or handled. The future of other collage students is at risk here. I have already failed this class and have been set back because of the inadequacy of this instructor. It is unfair and very unfortunate that when I leave ITT the only thing that I will remember is how ITT cheated me and countless other students.
June 26, 2012 I had explained to multiple people, faculty and students, that this class would be difficult and that after the first lecture that I may not pass this class. Todds lack of people skills would become an issue. July 3, 2012 During a Lab exercise in Todds class, I had a question and I turned to my fellow students for help. In Todds class this is a normal practice since we never get any kind of useful response from the instructor. As I was talking to this student another student came and joined the conversation and asked me a question about a different matter. I proceeded to tell my story about the matter when I was interrupted by Todd and told in a stern voice “YOU NEED TO STOP TALKING.” I replied that I needed help and I was trying to get help from this student. A few words were exchanged between me and other fellow students when Todd once again told me in a stern voice that I need to stop talking. It baffled me that he would only say this to me and not any of the other students that were talking. Todd told me that he didn’t like my language and that I needed to stop talking and to go back to my seat. I informed Todd that we don’t pay for his opinion or personal feelings. I continued my conversation with the students and Todd told me that I need to leave his class. I told him that I would once I finished my Lab. He was very boisterous during the time of our exchange of words. Todd stormed out of the office and told the Dean some story and the Dean came to the class to talk to me. Until this time the Dean has never had to talk to me about anything negative. Todd told his side of the story and lied. I told my side of the story and asked the Dean if he wanted to speak to any other students and hear their side of the story so that way he would know the truth. At this time Todd angered another student who had came to the Deans office in order to speak on what had happen in the class. It was a separate issue. I was asked to leave so the Dean could handle the situation. The Dean has a more detailed report of this incident on file. July 10, 2012 I explained to the Dean that things were different in Todds class and that I had wrote a letter that needed to be sent to corporate explaining the issues that I was having at the time. I felt the tension between Todd and I every time we were in the same area/space. The Dean and I had a long conversation about how things will be ok and that everything will work out. I gave the Dean a copy of the letter and I left the matter into his hands. August 2012 I was aware of a change in the student surveys that said some faculty members could view the response of students and that it was not as confidential as it was before. I waited until the last week of the quarter to complete my survey on Todd because I was afraid that he would see what I wrote and fail me. I tried to inform the powers that be of the issues that most students at the West Campus were and still are having. The environment in the programming class never changed or became better. September 18, 2012 We started our new quarter and I had found out that I had failed Todds class even after he told us, the students, that we could still pass if we turned in the work that we were missing. I turned in what I could and even though I knew I wouldn’t pass this class no matter what because of Todds feelings towards me. I was on break and conversing with an instructor in the break area when Todd came up to me with a fake smile and a sort of chuckle or chuckling sound. His words were, “Charles what happened? You were doing so well in my class. I don’t know what went wrong. I was upset. Todd was upset. If you would have done your last 3 labs you would have passed my class.” All of this was said with a sinister grin on his face. To me and the others around in the area, we could tell he was being sarcastic and kind of gloating about failing me. I reported this to the Dean and once again nothing was done. September 2012 I had a good meeting with Linda the Director and we discussed Todd and the quarter I attended his programming class. We discussed the problems and possible solutions in order to fix this issue. We discussed how things would be handled, not in detail, and how things would be ok this quarter. October 2, 2012 I was contacted by the student survey and I responded to them by informing them of what was going on at the West ITT Campus. October 5, 2012 I asked the Dean for the number and/or email to corporate so that I may inform them on a new issue that I was just made aware of by other students. The Dean wanted to talk and I did not because I had already tried to follow my chain of command and it did not work for me before so why would it work for me this time. I did not receive any info from the Dean. October 6, 2012 I emailed Linda, the Director, asking for the same information and she wanted to talk about it as well before divulging any information to me. She said she wanted to assit me with my issue but I believe that just like everything else before this, not with myself but with other students, it would never reach corporate. By this time I had obtained the number myself and contacted Ms. Shickle and received the email address needed.

From the survey:
Q12: The instructor related real world industry application to the course topics? Yes but it was sporadic and sometimes did not pertain to us or what we were trying to learn.
Q14: The instructor was approachable in class and answered my questions thoroughly? Not at all. Anytime any student had a question during class we were told to look in our book or search the net, google to be exact.
Q15: The instructor used a variety of teaching methods and focused on my performance in the course? No. He used only one method until the ninth week of class and by then it was too late because a majority of the class was lost or not interested in anything Todd had to say.
Q16: The instructor permitted and encouraged student interaction? No. During one instance of student interaction Todd got upset because I used the word fuck while talking to another student.
Q17: The instructor maintained control of the classroom and provided a positive learning environment? No. A majority of the students do not care for Todd or his lack of teaching skills. He does not respect any one of the students as adults so we don’t respect him. The only time there was a positive learning environment was when the students were on break.
Q18: The instructor was available and responsive to me outside of class hours? He was never available and responsive during class so why would he be outside of class!?
Q19: The instructor communicated and taught in a way that was organized and easily understood? No. Most of the time we, the students, had no idea at all about what he was trying to teach or explain.
Q20: The instructor taught with enthusiasm for the subject matter and made the course interesting to me? No. The students were told that you can make a lot of money as a programmer and that was the only motivation given to us. To be honest after taking his class I am not sure if I even want to continue in the CNS or IT field.
Q21: The instructor provided value to my overall education? Not at all. I feel like I know less after attending his class. His teaching methods need to be revamped.
Q22: I would recommend this instructor for this course to other students? No. I would not recommend Todd Vierheller or ITT Tech to any one at all. Not even my worst enemy.

We are being punished for his lack of skill, experience and knowledge. That is truly unfair to past and future students. Instead of a quality education we obtain debt by attending ITT. I was asked twice what I wanted and/or the expected outcome of this whole situation to be and what came to mind was a refund. My time is something that I can never get back and it’s a shame that my opinion of ITT may never change.
I know a refund is something this institution will never consider so I would just settle for the removal or upgrade of my grade in Todds Programming class. The Removal of Todd himself from ITT or any instructor position. I would like to graduate with my class and in order for me to do that I need to be enrolled in the Portfolio class that is going on now. It may sound absurd to you but I know ITT would consider those request before they even think about giving up any money. I once asked the Dean if they kept Todd around just so he can make the school a lot of money and I believe the Dean thinks it was a joke but I was serious. When you add up all the students that have failed under the teaching of Todd you yourself may come to the same conclusion as I did.