... Cover Sheet for All Assignment Submissions Assignment for Course: | MGT 5012- Twenty First Century Management Practices | Submitted to: Dr. Rhonda Polak | Dr. Bahaudin G. Mujtaba | | Date of Submission: | Title of Assignment: The Well Paid Receptionist Case Analysis | CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I have added quotes whenever I used more than three consecutive words from another writer. I also certify that this paper was prepared by me specifically for this course. Student‟s Signature: ____ Instructor‟s Grade on Assignment: Instructor‟s Comments: INTRODUCTION The following analysis is based upon The Well Paid Receptionist case research. The case describes the early beginning of a company in which the founder/owner of the company hired as his first employee a receptionist. She had the profile to embody the job required by the owner. The salary the owner presented to the receptionist of $14,000 was lower than what she had perceived over the past years, but she was offered a percentage over the sales. As the company grew expanding and adapting to newer markets, over the years the sales also grew with a steady rate. In the third year of the company the owner expanded...
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...SECTION A: (60 MARKS) 1. State TWO (2) purposes of system analysis and design. (2marks) Answer: * Add formality * Improve communication between participants * Get the requirements right! * Reduce errors * The cost of fixing analysis and design errors as one moves from the analysis phase to the maintenance phase can increase by a factor of 100 * Generate documentation and get approval from end-user. 2. Explain THREE (3) purposes of methodology in developing an information system. (3 marks) Answer: * Help to produce better quality product documentation standards, acceptability to the user, maintainability and consistency of software * Help to ensure that user requirements are met completely * Help project manager by giving better control of the project execution and a reduction in overall debt costs * Promote communication between stakeholders * Encourage understanding of the system throughout organization through standardization of process and documentation. 3. State TWO (2) types of requirements and give ONE (1) example for each type. (4 marks) Answer: Requirement | Example | Functional | manage user info | Non-Funtional | reliability- record will be processed in 5 seconds. | 4. Construct an activity diagram for booking a room in a hotel based on the following description. When customer requests a room, the hotel employee looks for room availability, then he inserts customer’s data and verifies...
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...Scenario You work in a junior role for the Bournemouth Computer Repair and Maintenance which has been commissioned by the Ringwood Arms Hotel to provide a report on their computer system and the options available to them. Obviously, the business is coping in the current market but there is always scope for improvement. Part of the improvement can be achieved through the better management and processing of the information both at their fingertips but also external to the hotel CASE STUDY ASSIGNMENT CASE STUDY: THE RINGWOOD ARMS HOTEL Overview The Ringwood Arms is a medium-sized hotel which has 50 bedrooms. It is privately owned and located in the countryside near the town of Bournemouth in the South West of England. The Ringwood Arms has a restaurant and a bar, which are open to non-residents. There are also function and conference facilities which can be booked by individuals and companies. Publicity The hotel's main method of advertising is via the internet and in Town and Country magazine (published monthly). It also places advertisements in the local, weekly, free Advertiser newspaper. It does have an entry in www.thomsonlocal.net. It also has links from tourist board websites, magazines, etc. However, Sally Chester, the owner, is always looking for ways to attract guests to the hotel. Sally’s son, James, runs the reception area and is able to use the guest database to analyse the type of guests, using the lengths of stay, home regions...
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...Learning and Development Identified Training needs: Some of the training needs we identified based on the case study were as follows: 1. Gender Sensitivity Training 2. Job skill training 3. Safety Training. Some of the methods that might be used to identify training needs are: 1. Surveys 2. Interviews- gender sensitivity training 3. Skill Matrix Gender sensitivity: Identifying the needs: We have used the interview format to identify this. Since the interview will be dealing with a very emotional and sensitive information, the interviewer must be chosen carefully and have good listening skills. All information must be kept confidential, and the interviewee will be assured of this. The interview will be semi-structured. Some questions are: 1. Do you think men and women with equal efficiency can do all kinds of work? 2. Are women paid less as compared to their male counterparts? 3. Do you feel your work is not taken seriously and/or your say is not considered in decisions by male colleagues? (ask a female employee) 4. Have you ever been sexually harassed at the workplace? 5. Do you think women cannot be good bosses? (ask a male employee) 6. Are women given flexibility in work hours? Training method : Class-room teaching What will be covered: * Getting to know each other-Expectations & Anxieties-To analyze perceptions and Understanding, * Causes of Misunderstandings * Understand the perception men and women have about...
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...DESIGN AND IMPLEMENTATION OF A COMPUTERIZED HOTEL BUSINESS BILLING SYSTEM. (A CASE STUDY OF MODOTEL HOTEL LIMITED ENUGU) ABSTRACT This work is carried out to identify and discuss the need for a computer system in hotel business billing system. A hotel business is a hospitality industry which caters for both leisure and well being of its guest. The duties of hotels are to offer accommodation to their guest and to render services to them. These services are usually personal. The focus on this topic is to introduce computer in the allocation of rooms and billing system of a hotel. The current process of billing is being operated manually and due to this procedure numerous problem are been encountered. A design was taken to computerized the manual process in order to check this problem. The problems were identified after series of interviews and examination of documents after which analysis was made and a computerized procedure recommended. This project will also suggest how to successfully implement the computerized procedure and to overcome the obstacle that would hinder the successful implementation of the system. The new system was designed using Microsoft visual basic 6.0 programming language. This language was chosen because of its easy syntax and features for developing windows based applications. TABLE OF CONTENTS Cover page Title page Certification Dedication Acknowledge Abstract Table of content CHAPTER...
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...Collegiate Church of St Mary, Warwick Marketing Plan Terry Babbage 2008 1 CONTENTS Part One: Summary of main recommendations………………………………3 Part Two: Marketing St Mary’s: the current position………………………..5 The product………………………………………………………………………..5 Unique selling point…………………………………………………..………….6 Current marketing activity………………………………..………………………6 Charging policy…………………………………………………………..………7 SWOT analysis……………………………………………………………………8 Tourism sites in Warwick…………………………………………………………9 Tourism organisations…………………………………………………………….9 Local websites…………………………………………………………………….11 Part Three: Proposed actions……………………………………………..……12 Internal communications and report structure…………………………………….12 Gift Aid……………………………………………………………………………12 Church layout…………………………………………………………..…………13 Charging policy options…………………………………………………………...14 Advertising options………………………………………………………………..16 The Shop…………………………………………………..………………………17 Website…………………………………………………………………………….18 Visitor makeup…………………………………………………………………….19 Guiding and group visits…………………………………………………………..20 Appendix: Statistics……………………………………………………………,,,21 2 PART ONE : SUMMARY OF MAIN RECOMMENDATIONS This report has developed from the growing awareness that St Mary’s finance were not as healthy as they once were, and that action needed to be taken, fairly urgently, to maximise income. Terry Babbage has compiled this Plan, working closely with Jayne McHale and Clive Black. It is envisaged that they will continue to oversee its implementation...
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...Chairperson of the company’s job reevaluation committee he was responsible for evaluating jobs in order to determine if the jobs are still viable and if they need to be increased to better achieve the company’s business strategy. When Keith sent out the jobs list to the committee members Bob and Rita both knew what jobs were going to be discussed during the meeting but because they had personal feelings toward the employee they felt though the person and not the job should be considered. After Keith was so rudely interrupted by Bob to talk about Geneva who worked as a receptionist for the company for more than 12 years, and was liked by all the executives for her performance and demeanor. Keith calmly reinstated to Bob that they were there to talk about the three receptionist’s jobs and not the person. The three new receptionist’s positions were all set up at the same pay band, which Bob and Rita thought Geneva should be paid more money for her time and service to the company. What Bob quickly forgot is that the purpose of the committee is to determine the value of the positions and not talk about the employees, which could be conducted through other company channels. Keith could have been brasher as the Chairperson and excused Bob from the meeting if he believed Bob’s personal feelings clouded his reasoning. Keith conducted himself like a true professional and quickly got the meeting on course, and kept the committee member’s focus on their job at hand which was to only evaluate...
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...Submitted To Samia shabnaz Lecturer (Course teacher) American international university -Bangladesh Submitted By Khan Samara Salsabeel 07-09162-2 LETTER OF TRANSMITTAL 28th February, 2011 Department of bachelor of business administration American international university-Bangladesh Subject: Tem paper on “A new business plan” Dear mam, Here is the report on “A new business plan” That you assigned us to prepare. This report will provide you with information regarding our business that is on “spa” We have collected and studied the relevant information for preparing this report. we have enjoyed a lot during our report writing, as it required studying details about spa industries in Bangladesh. We hope that this report will meet your requirement. We would be glad to furnish any further clarification in this regard, if needed. Yours’ sincerely, Khan Samara Salsabeel Ferdous shanjida Das Bipul Rahman Ashiqur We are grateful to Almighty god for giving us the chance of completing this paper within the schedule time without any kind of complex hazard. We would like to take the chance to express our gratitude to our honorable course teacher, samia shabnaz for her continuous guidance and support regarding this term paper. Besides this, we have found so many sincere and productive advices from many a person that we would like pay homage to them. INTRODUCTION What actually spa is...
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...Within this theory paper the writer will aim to identify and define the elements of the SMARTER framework for effective goal setting and provide examples where necessary. The writer will then expand on the SMARTER framework in particular, goal setting in the context of a SWOT analysis of the business, J. Boag and Son. Following this the writer will identify and define the set of ‘formal’ and ‘informal’ that a marketing manager has at their disposal when completing their elected marketing goals. The SMARTER framework (or more commonly refered to as SMART) in short stands for: • Specific & Measureable • Motivating • Achievable • Relevant • Trackable and Time bound • Exciting • Rewarding To expand on the aforementioned description starting with ‘S’ – Specific & Measureable, this can be defined as the process where the marketing manager states their goals in a measureable way. A goal must be specific, illustrating a single key result. If more than one result is planned on being successfully achieved then more than more than one goal should be set out. Knowing what the business aims to achieve can provide the biggest step toward achieving it. It is paramount that an organization has a goal to help guide its eventual destiny. It pays to mention that the goal itself cannot guarantee the eventual success of an organization. Having a goal can result in more efficient and financially less wasteful management of operations. For a business goal to be effective it must provide...
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...Doggie Hotel and Day Spa Week Four February 18, 2009 Instructor: Mr. Larry Wood LOAN PROPOSAL FOR 817 East Divine Street Dunn, NC Prepared By: Diane Phillips –Owner Table of Contents 1-1 Objectives 1-2 Mission 1-3 Key to Success 1-4 Product/Service 1-5 Company 1-6 Start-up Summary 1-7 Ethics 1-8 Start-up Expense 1-9 Description (educate the industry) 1-10 Personal Plan 1-11 Technology (new product) 1-12 Products /Services 1-13 Market Analysis 1-14 Target Market Segment Strategy 1-15 Market Needs 1-16 Promotion Strategy 1-17 Marketing Strategy 1-18 Swot 1-19 Market Trends 1-20 Market Growth 1-21 Sales Forecast 1-22 Manufacturing and Operation Plan 1-23 Break-even Analysis 1-24 Project Balance Sheet Doggie Hotel and Day Spa is a family own business that cater to pet owner that desire to provide quality care for their pets while on vacation, business trips, at work, whatever the need may be our service is here to provide just to help pet owner. Objectives 1. To launch the business and develop sales approaching $30k per month the first year. 2. Break even the second year 3. To increase sales by 30% per year the third and fourth year while becoming...
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...Environmental and Consumer Influences Analysis Paper Larry Porter PSY/322 DEC 10, 2012 Juan Bates Abstract This paper looks into the behavior of consumers when influenced socially and culturally. This paper also takes a walk through tax preparation and what may seem to effect the decisions on rather consumers use a specific company over another. Looking into a family owned business “Forrest Tax and Accounting”. This paper outlines some important factors that allow for word of mouth marketing to be used. Environmental and Consumer Influences Analysis Paper In these days it seems that there are just as many Tax preparation offices as there are churches. This may be a little over the edge, but in reality the very important business has seen offices arrive all over in bunches. H&R Block use to be the major hub for individuals to visit to get there taxes done, however with the emerge of technology their seems to be a drop off in the amount of individuals that use their service. There is opportunity for individuals to process their own tax returns via various tax software such as; “turbo tax”. The more user friendly this type of software becomes the more individuals will start using them. H&R Block is even starting to offer products online for individuals to prepare their own tax returns. What’s very ironic is that an accountant is in many ways the same as having your own personal barber and getting a haircut. Now what does that mean? For the most part I believe...
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...Rockefeller, Sr. story is really the story of the American oil industry. From an unused commodity in the early 1800's to the major global economic industry it is today, the story of oil is the story of Standard Oil and a man named Rockefeller and it continues till today. Rockefeller dropped out of high school at age 15 and went to a 2 year business college. At this college he learned the skill of double entry accounting. He was a meticulous and adept bookkeeper. After graduation Rockefeller began looking for his first job. He had little interest in thinking small. He made a list of the biggest businesses in Pennsylvania and started going door to door. He’d walk into the business and up to the receptionist and get straight to the point. “I’d like to speak with whoever is in charge.” The receptionist would usually say they were busy. “I’ll get straight to the point, and I’d like to offer my services to you as a book keeper and inquire about a job.” He was met with NO many times. In fact after 6 weeks of soliciting every single business said NO to him. He started at the beginning...
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...CASE STUDY: THE VETERINARY PRACTICE Background. Simon Harrison has run a successful veterinary practice for many years from a large Victorian semi-detached house in a smart suburb of a large English town, about 30 miles from London. The practice caters for small animals. There are two qualified vets in Simon and his son Joe, who joined the practice a few years ago, and is now a partner. There is a senior veterinary nurse Ros, and two trainee nurses Rukia and Kath, plus Simon’s wife Anna, who, as a qualified nurse herself, plays an active role part-time. All the nursing staff have to act as receptionists too at times. There are two consulting rooms, one operating theatre /X-ray room, a drugs storeroom, a reception /office area, and a small waiting room. One problem at the current location is that vehicle parking by clients is very difficult in the busy, congested street. Simon is nearing retirement age but does not want to fully retire yet and would like to become part-time, with his son playing a larger role and the practice taking on a younger, more recently qualified vet. Joe is keen to do this but, as we will see below, has more ambitious plans, and if Simon were to agree, there are a number of aspects and activities of the practice that could be altered and improved at the same time. Even though veterinary services can be very expensive, the demand for them in the area is growing quite rapidly, as more people have pets and more people take out insurance for...
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...PART 1: Worth 40% (each of the 5 areas is worth 8 marks) NAME: Jenna Gibb HR ISSUE|IDENTIFY THE SPECIFIC DETAILS IN THE CASE WHICH ARE PERTINENT TO EACH HR AREA(expand the chart to accommodate your information)| RECRUITMENT AND SELECTION (need 6 valid issues)|· There is no recruitment process in place· An organizational chart does not exist· There are no job descriptions or job specifications· Nepotism in the company – a large amount of employees are related to each other· There is no HR planning happening in the company as the HR advisor is on maternity leave and is not expected back to work.· No applicant tracking system in place as only word of mouth is used to fill positions· There is a high turnover of drivers, and the company seems to have problems with recruiting and retaining drivers – possibly due to low wages and safety issues with the trucks· Packagers – 3 vacancies need to be filled – one of the first priorities for recruitment as many employees are working overtime and may suffer from burnout· Drivers – 3 vacancies need to be filled· General Manager vacancy needs to be filled· Office Manager vacancy needs to be filled – temporary Office Manager appointed does not want to stay in the role· Part-Time Bookkeeper vacancy needs to be filled· Some employees are starting to look for work at other companies| COMPENSATION AND BENEFITS (need 6 valid issues)|· Annual increases are not being given to everyone – but only to those who ask for it· Compensation for packagers...
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...U.S. Companies Dodge $60 Billion in Taxes With Global Odyssey - Blo... http://www.bloomberg.com/news/print/2010-05-13/american-companies... By Jesse Drucker - May 13, 2010 Tyler Hurst swiped his debit card at a Walgreens pharmacy in central Phoenix and kicked off an international odyssey of corporate tax avoidance. Hurst went home with an amber bottle of Lexapro, the world’s third-best selling antidepressant. The profits from his $99 purchase began a 9,400-mile journey that would lead across the Atlantic Ocean and more than halfway back again, to a grassy industrial park in Dublin, a glass skyscraper in Amsterdam and a law office in Bermuda surrounded by palm trees. While Forest Laboratories Inc., the medicine’s maker, sells Lexapro only in the U.S., the voyage ensures most of its profits aren’t taxed there -- and they face little tax anywhere else. Forest cut its U.S. tax bill by more than a third last year with a technique known as transfer pricing, a method that carves an estimated $60 billion a year from the U.S. Treasury as it combines tax planning and alchemy. (See an interactive graphic on Forest’s tax strategy here.) Transfer pricing lets companies such as Forest, Oracle Corp., Eli Lilly & Co. and Pfizer Inc., legally avoid some income taxes by converting sales in one country to profits in another -- on paper only, and often in places where they have few employees or actual sales. After an economic bailout in which the U.S. government lent, spent or guaranteed...
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