...receiver will likely receive an unclear or mixed message. Have you shopped for an item such as a computer, and experienced how some salespeople can explain complicated terms and ideas in a simple way? Others cannot. 4. Information Overload. If you receive a message with too much information, you may tend to put up a barrier because the amount of information is coming so fast that you may have difficulty comfortably interpreting that information. If you are selling an item with twenty-five terrific features, pick two or three important features to emphasize instead of overwhelming your receiver (ho-hum) with an information avalanche. 5. Emotional Interference. An emotional individual may not be able to communicate well. If someone is angry, hostile, resentful, joyful, or fearful, that person may be too preoccupied with emotions to...
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...SOCIAL CULTURAL DIFFERENCES a) CULTURE DIFFERENCE Perception difference between cultures can affect communication enormously. Even silence is perceived differently from culture to culture. Culture can be defined as set of shared interpretation about beliefs, values and norms which affect the behavior of a relatively large group of people. it is not genetically inherited trait in human beings as it is learned. Clearly people from individuals and collective cultures perceive the world in marked different ways. Difference in emphasis on individualism and collectivism influence communication. Collective culture do not require the same social skills as individual culture Harmony is highly regarded as collectivism culture and verbal messages tend to be vogue so no offence is caused. Silence can mean disagreement without apparent embarrassment of loss of face to either party. J.Dan Ruthwell (2000) explains that “what is appropriate and expected communication in your own culture may be perceived as rude, arrogant or uncivilized by individuals’ culture; ethnocentric attitude can produce misattributions and communication. There is a Chinese proverb that states that “the first person to raise his voice loses the agreement J.Dan further said that “some cultural differences may challenge your sense of what is normal or proper behavior without raising ethical issues. b) GENDER DIFFERENCE Both men and women may not recognize important messages because they listen to different purposes...
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...Central Auditory Processing Disorder When the Brain Can’t Hear Imagine living in a world where a person can hear but don’t comprehend. Imagine decoding every word, every sentence, and every conversation. Imagine a life where a person cannot process information like other person can. Think about having to work twice as hard to retain information. Someone who lives with central auditory processing disorder has this life. “Living with a learning disorder isn’t always easy. As a matter of fact, it is never easy” says Lisa Schmidt (Schmidt). Auditory processing is a term used to describe what happens when a person’s brain recognizes and interprets sounds around them. The ‘disorder’ part of auditory processing disorder means that something is adversely affecting the processing or interpretation of the information (NIDCD). The auditory system is one of the most complex and delicate sensory systems in the body. When this system works correctly, it is able to process and transform acoustical energy through the ear and into the brain, where it can be identified as sound. This whole process occurs within a split-second timeframe. When functioning normally, our brains are able to interpret the sound into messages we understand (Kids Health). Unfortunately, it doesn’t always function normally. When a person has Central Auditory Processing Disorder the sound gets to the brain but the brain is unable to interpret the sound into a message they can understand (Pepin). The causes for Auditory Processing...
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...Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 3. Because the U.S. economy is increasingly _____________ based, education is extremely important. a. politically b. production c. knowledge d. labor ANS: c REF: p. 9 TYPE: Con DIF: 3 TOP: How Does Your Education Affect Your Income? NOT: Because the U.S. economy is increasingly knowledge based, education is extremely important. Two thirds of all new jobs require some kind of postsecondary education. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 4. Major trends in today’s dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition,...
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...Chapter 1—Test Bank Career Success Begins With Communication Skills DIFFICULTY (DIF) TYPE OTHER CODES 5 = Most difficult Ap: Application question ANS: Answer 3 = Average difficulty Con: Conceptual question REF: Page Reference 1 = Least difficult Def: Definition OBJ: Chapter Objective NOT: Note (feedback/explanations) AAC: AACSB Competencies Multiple Choice 1. One of the fastest ways to ensure your career success is to a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically. ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest ways to ensure your career success. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 2. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you’re not really doing anything. d. do all of the above. ANS: a REF: pp. 4-5 TYPE: Con DIF: 3 TOP: Professionalism Counts With Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion ...
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...offloading and imposing own views; shyness; aggressiveness; lack of self-awareness and haste. Certain barriers can be prevented however, by awareness and adaptation to situations. Within most health and social care settings, situations within these features are expected, therefore preparation should be taken to identity for when they occur. The barriers which may occur include: Physical barriers which pertain to the physical distance between two people, Personal barriers which involve parts of an individual’s communication competence between those communicating, sematic barriers which involve the way in which we interoperate and understand the word used in the interaction for example ‘bimonthly’ means twice a month but the person who is listening may interpret it to ‘once a month’. Gender/age difference Cultural Ignoring others body language Environmental Barriers Barriers Offloading and imposing Own views Sensory Shyness, aggressiveness Lack of self-awareness Environmental- Environmental factors may occur in a Health and Social care environment they will reduce the effectiveness of communication. These include noise, lighting and location...
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...Characteristics of Society Lifestyle & Aspirations The Essentials (10 Key Tips) Working with the Canadians Making a Good Impression Business Etiquette Business Meeting Culture Motivating Others Effective Presentations Managing Relationships The Canadian Mindset Canadians are friendly and open with a practical cast of mind which befits a people who inhabit one of the largest - and in many places one of the most physically challenging countries on earth. They are traditional in their thinking and habits, modest and low key in attitude but enjoy a good sense of humour. They pride themselves on being honest and direct and are not given to prevarication or displays of rhetoric or emotion. With one of the most multicultural societies in the world, Canadians are tolerant and egalitarian in outlook. Despite their innate conservatism, they are also very progressive on some controversial social issues. Although they enjoy the trappings of success, Canadians are not ostentatious by nature. Canadians are sensitive about being taken for Americans. While enjoying a warm relationship with their neighbour, with whom they share a vast boundary and vigorous trade links, they are proud of the differences between the two countries and their peoples. They are often more subdued and measured than Americans. The majority of Canada is English-speaking although in the eastern part of the country, French is widespread and the fracophone Quebec at times threatens to secede from the confederation....
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...method refers to the method used to carry out the experiment. There are three main types of experiment – lab, field and natural/quasi. Research Method | Definition: | Advantage(s) | Disadvantage(s) | Laboratory experiment | A test under controlledconditions that is madeto demonstrate a knowntruth, examine the validityof a hypothesis, or determine the efficiency of something previously untried. | The research can better establish causality through reducing the number of confounds via a controlled environment like a lab setting. | The results may be artificial and not apply to the real world, there may be researcher bias or a social desirability affects, and the results may only apply to one situation and may be difficult to replicate or generalize. | Field experiment | 1. A field experiment applies the scientific method to experimentally examine an intervention in the real world (or as many experimentalists like to say, naturally occurring environments) rather than in the laboratory. | Less prone to demand characteristics.Can apply the results to everyday life. | |...
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...My Hobby We all do some kind of a work either to earn our live hood or to make a career. Hobby is something which we enjoy doing, we like indulging ourselves in the activity during our leisure or free time. We all have our likes and dislike. We enjoy doing something more than others. A hobby gives us pleasure for we do it, for the love of the work and not under compulsion to earn. Thus, it is more fulfilling and gives us more satisfaction and joy. Pursuing a hobby also increase one’s efficiency, interest and ability. It gives an opportunity to full development of one’s various aspects of personality. Hobbies like collecting stamps, listening music, drawing, gardening, playing an indoor or outdoor sport, writing, reading, bird watching, collecting antiques, photography etc, are very educative. We learn many things with practical insights which we cannot learn from. One of the favourite things that I enjoy doing is gardening. I like the joy of beholding a blooming garden, a green lawn and greener plants at home. Therefore, it has become my hobby now. I caught this habit of nurturing plants from my mother. Now with her help and my renewed interest we have managed to maintain a small garden in front of our porch. It has a green carpet of velvet grass and a small trimmed hedge growing around it. We have also prepared flowerbeds in which we have planted a few rose bushes, lilies, sunflowers, China rose and colourful variety of seasonal flowers. We also have grown gladioli, orchids...
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...Leadership Is a Conversation by Boris Groysberg and Michael Slind The command-and-control approach to management has in recent years become less and less viable. Globalization, new technologies, and changes in how companies create value and interact with customers have sharply reduced the efficacy of a purely directive, top-down model of leadership. What will take the place of that model? Part of the answer lies in how leaders manage communication within their organizations—that is, how they handle the flow of information to, from, and among their employees. Traditional corporate communication must give way to a process that is more dynamic and more sophisticated. Most important, that process must be conversational. We arrived at that conclusion while conducting a recent research project that focused on the state of organizational communication in the 21st century. Over more than two years we interviewed professional communicators as well as top leaders at a variety of organizations—large and small, blue chip and start-up, for-profit and nonprofit, U.S. and international. To date we have spoken with nearly 150 people at more than 100 companies. Both implicitly and explicitly, participants in our research mentioned their efforts to “have a conversation” with their people or their ambition to “advance the conversation” within their companies. Building upon the insights and examples gleaned from this research, we have developed a model of leadership that we call “organizational...
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...Leadership Is a Conversation by Boris Groysberg and Michael Slind The command-and-control approach to management has in recent years become less and less viable. Globalization, new technologies, and changes in how companies create value and interact with customers have sharply reduced the efficacy of a purely directive, top-down model of leadership. What will take the place of that model? Part of the answer lies in how leaders manage communication within their organizations—that is, how they handle the flow of information to, from, and among their employees. Traditional corporate communication must give way to a process that is more dynamic and more sophisticated. Most important, that process must be conversational. We arrived at that conclusion while conducting a recent research project that focused on the state of organizational communication in the 21st century. Over more than two years we interviewed professional communicators as well as top leaders at a variety of organizations—large and small, blue chip and start-up, for-profit and nonprofit, U.S. and international. To date we have spoken with nearly 150 people at more than 100 companies. Both implicitly and explicitly, participants in our research mentioned their efforts to “have a conversation” with their people or their ambition to “advance the conversation” within their companies. Building upon the insights and examples gleaned from this research, we have developed a model of leadership that we call “organizational...
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...Another barrier might be the cultural differences. It will be difficult to communicate with the people having a different culture and background. There will be miscommunication when we make the wrong assumption that others people’s attitudes and lives are similar to us. Communicating with colleagues using different native language might be a problem as well. Therefore, it is important for us to understand that not everyone will behave and communicate in the same way with us. Culture with collaboration and open communication will enhance communication in the organization. Trust and openness to express ideas and perceptions are very important. Barriers of communication that exist will affect the effectiveness of communication in organization. Level of effective communication will actually affect the level of satisfaction of members in organization. Satisfaction of the member will affect the whole operation of the organization. Introduction The following report will discuss and resolve the possible barriers in effective communication. It will include different ways in which to overcome the threats that pursue an important discussion, debate or conversation. This report can be useful for people writing reports on effective communication in and around their business or company. 1. Potential Barrier in communication (Cultural Differences) Cultural differences can cause many problems in an effective discussion, for example: If two people are trying to have a discussion and...
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...Credit value: 5 1 Communication in health and social care Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will also learn to recognise a range of factors which may create barriers to communication. You will then consider ways in which these barriers may be overcome, including the use of alternative forms of communication. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations. This unit has links with Unit 2 (Individual needs in health and social care), Unit 5 (Vocational experience) and Unit 6 (Cultural diversity) as it will develop...
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...exceptional leader, and live life ‘full out’, buy this book.” Darren Hardy, publisher, SUCCESS magazine In The Leader Who Had No Title, You Will Learn: • How to work with and influence people like a superstar, regardless of your position • A method to recognize and then seize opportunities in times of deep change • The real secrets of intense innovation • An instant strategy to build a great team and become a "merchant of wow" with your customers • Hard-hitting tactics to become mentally strong and physically tough enough to lead your field • Real-world ways to defeat stress, build an unbeatable mind-set, unleash energy, and balance your personal life Regardless of what you do within your organization and the current circumstances of your life, the single most important fact is that you have the power to show leadership. PICK UP YOUR COPY NOW! LITTLE BLACK BOOK FOR STUNNING SUCCESS 3 © ROBIN SHARMA INDEX WHAT IS LEADERSHIP?: 5 WORLD CLASS LANGUAGE: 7 WHO MADE SUCCESS A BAD WORD?: 8 THE POWER OF DAILY PRACTICES: 10 THE EYES OF LEADERSHIP: 13 THE MYTH OF PERSONAL...
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...BT Personal Skills Journey Key skills training for young adults www.bt.com/personalskillsjourney Foreword The BT Learning and Skills Programme is passionate in its promotion of the key role communication skills play in our lives. We recognise that in this increasingly competitive world, we need to equip our young people with an understanding of the basics in life as early as we can, as businesses both large and small cannot afford to recruit staff who are unprepared for their start in the world of work. The lessons contained in this publication can be supplemented with many of the free resources available from our Learning and Skills website at www.bt.com/freeresources 02 Personal Skills Journey Foreword Welcome to your Personal Skills Journey Workbook! You will use this workbook as a journal throughout the year to evaluate and record your personal skills journey. These skills are SOFT skills – this means that there is no one test that will demonstrate if you have them or not. Assessing your personal skills is different to assessing your verbal or numerical skills or your ability in science – there are no right and wrong answers so soft skills are harder to measure. Some people will be very good in one area and need to improve in other areas. The aim of this workbook is to help you decide what skills are your strengths (what you are good at) or your weaknesses – the skills that you will need to practice in order to become better at them...
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