timber Contents page 1. Background information * Bunnings warehouse * Mite10 * Home timber and hardware 2. Bunnings warehouse * Structural Factors 3. Technical Factors 4. Environmental factors 5. Environmental Factors 6. Sociological Factors 7. Personnel Issues 8. Workplace Health and Safety 9. Mitre 10 * Structural Factors 10. Technical Factors 11. Environmental Factors 12. Sociological Factors 13. Personnel issues 14. Workplace Health and safety 15. Home Timber and Hardware * Structural Factors 16. Technical Factors 17. Environmental factors 18. Sociological factors 19. Personnel issues 20. Workplace health and safety

Background Information
The industry in hardware is growing in Australia, and with three main companies all fighting to be number one it provides customers with great prices and great products. Bunnings warehouse, mitre 10 and home timber and hardware all have one thing in common and that is to provide every customer with the best service and products. In this industry study I will provide information on each hardware. Allowing customers to create an insight into the business.
Bunnings warehouse

Bunnings started in 1886 Western Australia by Arthur & Robert the Bunnings bros where they bought their first sawmill. Bunnings expanded in the WA market, adding building supplies to the existing timber business. Bunnings bought Alco Handyman in WA to increase exposure to the D.I.Y market, also McEwans in Victoria and South Australia enabling expansion of operations to the east coast. In 1994 Bunnings opened there first warehouse to go 100% ownership. Today Bunnings has 201 warehouse store, 58 small format stores and 36 trade centres across Australia and New Zealand.
Mitre 10

Mitre 10, formed in 1959, is the second largest player in the Australian home improvement and hardware industry. The Mitre 10 group comprises: * Australia's only independent home improvement and hardware wholesaler to the industry. * An iconic independent and local retail network of over 450 Mitre 10 and True Value Hardware stores.

Mitre 10 has developed into a significant player in the hardware industry and an integral part of local communities, right around the nation. Starting with just eight independent Victorian hardware retailers the national network has now grown to around 500 Mitre 10 and True Value Hardware stores. Our story reflects the entrepreneurial spirit of a growing nation. Mitre 10's legacy is a proud heritage of helping people to improve and build homes, and in turn build communities.

Home Timber and Hardware
In March 1993, and with a bold turquoise and orange identity, Home Timber & Hardware was launched as the result of a merger between Home Saver Timber & Hardware and Homestead Hardware. Since then, Home Timber & Hardware has grown to over 240 stores by providing specialist hardware and professional advice to trades people and DIY enthusiasts across Australia. From heavy hardware products to paint, paint accessories, power tools, hand tools, and everything for your outdoor and gardening needs, Home Timber & Hardware remains the preferred destination for consumers looking for high quality tools, competitively priced hardware and expert advice.

Bunnings warehouse
Structural factors
Bunnings Structural factors such as Organisation & management, marketing and sales, production and workplace environment are all to a high standard. The organisation and management are good as there staff are always committed to help customers and know where everything is is, this is due to the organisation of the business a key feature of Bunnings is there aisles and marking of where things are making it easier for the customers to find what they are looking for.
Marketing of Bunnings is there slogan as everyone knows it and it is easy to remember. “Lowest prices are just the beginning.” Tells the customers that it’s not just that there prices are low it’s that there store is overall good meaning come down and find out for yourself. Sales that go through Bunnings is all about mass the more you buy at Bunnings the cheaper it is. The cheap prices at Bunnings provides customers with the one stop shop, people can go to Bunnings to buy all their needs to build, design or just need.
The production of Bunnings is all about how it started. Bunnings started from two brothers Arthur & Robert both aimed for a business which would expand and become a company which provides customers with what they need and want. The use of goals in this business has made it what it is now; Bunnings has achieved what it wanted to be and still achieving with great success.
A healthy workplace environment is a necessity in any business and Bunnings has one of the best workplace environment such happy customers and always wanting to help out. This shows that they love what they are doing and when an employee loves what he is doing he likes to do his job to the best of his capability. The workplace environment at Bunnings is achieved through the team members principles which are integrity, respect, teamwork, achievement and innovation.

Technical Factors The technical Factors that go into the business operation and sustaining such a high standard is tools used, equipment and plant where the things are made, and the techniques used to build their own products. The techniques play a major part in their success as Bunnings is a warehouse and needs to produce enough products to fill up all stores. This is the reason for mass production and they don’t order what they need in small groups or for certain people or companies. They order enough of that product to fill up in alls stores so that no one needs to order more. Production techniques in the business of Bunnings are in the way they produce their products in their store. Automation in the current stores and workshops are a new innovation as the old way of human moving. The forklift is automation as it is much easier for people to move products around the store and to and from transport. Emerging technologies in Bunnings is the cash register and there scanning of products make it much quicker and easier for their employment staff.

Environmental factors
Bunnings warehouses resources, alternatives and limitations are all a new change that they are utilising to be more environmental care. The Frankston lighting trial is a key component of our carbon neutrality program is the pursuit of greater energy efficiency across store operations. In-store lighting was an immediate focus and a variety of energy efficient lighting technologies were considered.
In December 2007 we began a pilot at our Frankston warehouse store to trial a new energy efficient lighting system. This system uses a 250 watt globe and adjusts to 60 percent of its full lighting capacity based on available ambient lighting.
The trial confirmed that a reduction of approximately 35 percent in energy consumption is achievable with results showing that the lighting can reduce greenhouse gases by up to two tonnes per light fitting per store per annum, based on older generation stores with electricity produced from brown coal. The reduction is equivalent to an energy consumption saving of 600 tonnes of greenhouse gases per store per year. From December 2007 the system has now been successfully rolled out to 12 older generation warehouse with a further 27 planned for conversion in the 2008/2009 year. Bunnings will continue to work on innovative energy saving initiatives to lower its carbon footprint.
Climate change is widely recognised as one of the most pressing challenges we face today and the main cause of climate change has been attributed to human generated greenhouse gas emissions. We believe we can play a positive role in tackling climate change by reducing our greenhouse gas emissions. Over 75 per cent of our greenhouse gas emissions come from the electricity we use to power our stores. The remainder is largely from our own vehicle use and the waste generated from our operations. We have active strategies to reduce our greenhouse gas emissions in all areas where they are generated. Our major focus is on lowering our energy use through a number of initiatives including energy efficient lighting systems and night-switching devices. We now also procure 15 per cent of our grid power in mainland Australia from renewable generation sources and we are trialling micro-renewable power generation at three stores. In other areas, we are achieving a reduction in waste to landfill by a number of recycling and packaging optimisation initiatives and since 2007 we have been actively converting our vehicle fleet to hybrid vehicles.
The effects of widespread drought and severe water shortages are impacting many communities in which we operate. Regulations are in place to restrict water consumption and many individuals and businesses are taking further steps to collect, reuse and recycle water. We are also playing our part in preserving Australia’s water resources by becoming more self-sufficient. The primary uses of water in our business are the irrigation of our nurseries, evaporative air-conditioning, and kitchen and toilet facilities. What we’re trying to do is both reduce our usage and harvest our own supply. To that end, we've introduced rainwater harvesting systems in almost all of our warehouse stores across mainland Australia (excluding the tropics). We've also cut down on our water usage by reintroducing hand watering in many of our nurseries and installing water efficient devices in our stores and offices.

Sociological Factors
Bunnings have always been a one for community involvement and always helping out to the need we engage with the communities in which we operate and live and we actively contribute to causes and organisations that benefit these communities. And with the Burma appeal It is doing both helping the need but involving the community. In May 2008 Cyclone Nargis struck the south west coast of Burma with winds of over 190 kilometres per hour and significant related flooding. Severe devastation of homes and communities followed with more than 200,000 people killed and a further 2.4 million left affected by the disaster.
The Save the Children Fund was working on the ground in Burma when the cyclone struck and had the capacity to offer immediate assistance in the worst affected areas.
We responded to the disaster by arranging a dedicated sausage sizzle at all our stores across Australia and New Zealand to raise funds for Save the Children’s Burma Appeal. A marketing campaign helped raise awareness and Team Members volunteered their time to operate all the barbecues. A terrific community response saw $135,000 raised from all the sausage sizzles, which was then topped up via a direct donation from Bunnings to a total of $180,000 for the cyclone victims.
All funds raised were promptly passed on to Save the Children’s Burma Appeal and the money assisted in providing emergency relief in the form of food, water, materials and basic household items.
Not just their involvement of community but there workplace culture is always a friendly nature as their website states, Our Team Members are the heart and soul of our business. Always a bubbly welcome when greeted by the staff and help is always near when in need for assistance.

Personnel issues
What makes Bunnings what they are is there staff and its not that they are all experts in what they do its that they enjoy what they do. As anonymous quoted “I wake up every day wanting to go to work at Bunnings.” To enrol you don’t need to have the expertise of a doctor but you do need the human communications and always having a smile on your face. It will be helpful for you to have the following details before creating a profile or starting the application process; * The dates and details of any courses, degrees, certificates or diplomas you have * The dates and details of any previous employment experience * Your current email address * A list of current referees, both professional and personal, with current contact details * As part of the online process you will be informed of the Terms and Conditions of your application and requested to answer some questions and provide details of your employment history. * All of this information will help us to process your application effectively.
The Bunnings selection process is objective and relies on collecting information about the applicant on; * Work/Educational History/Qualifications/Skills * Specific Experiences (things that the applicant has done in his or her jobs or relevant history) * Interests and Desires * Motivational fit for the organisation * On successful completion of the initial application, applicants will be further screened and assessed to ensure we have the best players as part of the best team.
The role of Bunnings is to provide tradesman and everyday people with low prices on material and also great ideas and advice for any people who are having trouble making the final decision. Our ambition is to provide our customers with the widest range of home improvement products at the lowest prices every day, backed with the best service.

Workplace Health and Safety
It is a requirement of the Work Health and Safety Act 2011 that hazards be identified and risks be eliminated or minimized so far as reasonably practicable.
If the regulation describes how to prevent or minimise a risk at your workplace you must do what the regulation says. If there is a code of practice that describes how to prevent or minimise a risk at your workplace you must do what the code says or adopt and follow another way that gives the same or a greater level of protection against the risk.
If there is no regulation or code of practice about a risk at your workplace you must choose an appropriate way to manage exposure to the risk. People must, where there is no regulation or code of practice about a risk, eliminate or minimise risks so far as reasonably practicable.
First aid equipment, personnel and facilities are important resources in assisting workplaces to manage workplace injuries and illnesses. In order to understand the workplace health and safety requirements for first aid, and your obligations under the law you must consider and understand relevant legislation and codes of practice. * First aid facilities
First aid equipment, facilities and people are needed in a workplace to respond to illness or injury, including the risk of exposure to biological hazards, blood and bloody substances. Infection control * First aid personnel and workers may be at risk of exposure to infectious diseases or biological hazards. * Personal protective equipment (PPE)
Personal protective equipment should be provided to protect first aid personnel and ill or injured persons from risks of exposure to infections. * Skin penetration injuries (SPI)
Procedures should be in place for the management of skin penetrating injuries and other blood or body substance exposure

Mitre 10
Structural factors
Organizational structure is the framework companies use to outline their authority and communication processes. The framework usually includes policies, rules and responsibilities for each individual in the organization. Several factors affect the organizational structure of a company. These factors can be internal or external. Business owners may use a management consultant or review information from the Small Business Administration before setting up their organizational structure. Mitre 10 with the employment of new CEO Mark Laidlaw aim to present a more sufficient and efficient of organising and structuring their business.
With competition coming from Hardware’s such as Bunnings and home timber hardware, the pressure is on their structural management. The organisation of products and employees enhance the chance of profit maximisation. Producing their products as a mass enables mitre 10 to have stock always in their stores. With 6% market share mitre 10 are behind the 8 ball as they are unable to maximise their profits as they want to hold the most market share. A year after Metcash’s acquisition of a 51 per cent share in Mitre 10 Group, the hardware is reorganising its operations and growing its network across the country. Mitre 10 CEO Mark Laidlaw said the company will be implementing a three year business growth plan for its Mitre 10 retail network. “Our key strategy is to retain the 450 independent retailers in our network from the attack of the major chains, offering those who are looking to sell their outlets alternate Mitre 10 buyers,” he said.
As part of the plan, the company will expand the range carried by Mitre 10 by over 3000 items, introduce productivity improvements into its distribution centres, establish a national distribution centre in Victoria and upgrade Mitre 10’s customer order management system. The management is working to improve Mitre 10’s distribution work providing ‘best practise’ supply chain technologies based on the Metcash model. The group has also developed a strong marketing and promotional program that builds on the Mitre 10 brand, with the recent launch of a advertising campaign featuring TV personality Scott Cam as the new face of Mitre 10. A major focus has also been on improving ‘in-store’ standards and customer service that supports Mitre 10’s “Mighty Helpful” brand essence. Mitre 10 has focussed on harmonising the brand to ensure consistency of branding across its network. More than 60% of the independent Mitre 10 network carries the Blue and White branding, the focus over the next 12 months will be to improve internal store standards. A new Hardware Store Assessment has been introduced to drive the change; each store receives a rating out of 100 based on performance of customer service and store standards. A new merchandise program resulted in impressive increases in warehouse sales and retail charge-back during the latest year. Significant changes were made to catalogues, resulting in a cleaner, tighter version which is tailored to different store sizes.
The Mighty Helpful Mitre 10 brand was brought to life through the sponsorship of Channel Nine’s high rating The Block, this will continue in 2012. Other initiatives include launching e-commerce initiatives and a new loyalty program. A major program is underway to modernise the Mitre 10 supply chain, with a National Distribution Centre for slow moving stock to commence operations. This will allow space to be freed up and will allow greater efficiency in each of the four State Distribution Centres.
Technical factors
Mitre 10 uses the production technique of mechanisation within its workshops and production centre. Mechanisation is the process of operators controlling a machine. Examples such as forklifts and drop saws are the main machines which are used in the mitre 10 workshops. Employees which are authorised in using the tools are specially trained in the WH&S rules. the forklift or the trolley are machines which have developed into necessities in the hardware industry and mitre 10 have realised that if they want to be competitive in the industry they must up to daye with the machinery and tools.
Automation is the opposite as the above process as this production technique focuses on the machine working by itself. This technique is not used within the Mitre 10 industry as the process of mechanisation is preferred at the local workplace.
Mass production is the producing of products at a large quantity. This strategy allows the hardware to have stock in the store at all times. When customers come into the store they want the product there in their face so they are able to buy one or more. With mass production there is always a product around. And the use of mass production is cheaper than strategies such as just in time. Where you receive the products by order instructions. With this technique in place it improves customer loyalty as they are enticed by your good customer service.
Specialisation is when a company specialises in the one-off product. Mitre 10 minimally takes part in the specialisation category, varying within the products in which they sell to their customers. However they do specialise in irrigation processes including nurseries and home gardens. Mitre 10 has a wide range of products on its market which what attracts its customers.

Environmental Factors
Mitre 10 values the integral relationship it has with its local communities. As such, Mitre 10 strives to be a responsible member of the communities in which we live and work, by endeavouring to continuously improve the performance of the company, our customers and our suppliers. Mitre 10 therefore recognises the importance of conducting our business in a socially responsible manner.
To help achieve this goal, Mitre 10 is an ongoing signatory to the Australian Packaging Covenant - a voluntary initiative, by Government and Industry, to reduce the environmental effects of packaging on the environment.
Mitre 10 is therefore committed to the Covenant's goals and associated Key Performance Indicators of:

1. Design : optimise Private Label packaging to use resources efficiently and reduce environmental impact 2. Recycling : efficient collection and package recycling 3. Product Stewardship : demonstrate the commitments of the Australian Packaging Covenant up and down the Supply chain

Mitre 10 will utilise the sustainability principles to integrate the goals of the Australian Packaging Covenant into Private Label product packaging by engaging the active and enthusiastic support of all employees and stakeholders.
Through the Zero Waste SA BackLight Household Light Globe Recycling Program, Mitre 10 stores will take back used or unwanted light globes from householders (not commercial users) for recycling, free of charge. Each Mitre 10 has recycling boxes located behind the checkout registers. Customers can bring in their old light globes and give them to staff

Personnel Issues Training is a major aspect in the success of a business and it all starts with the businesses values. The values are the foundation of their success and help make Mitre 10 a better place to work, shop and invest in. The Core Values are aligned to the Company's strategy with specific behaviours identified by the employees, it is expected that each individual displays their commitment to each value in their day to day activities: * Champion the Customer * Our Stakeholders are entitled to Added Value * Responsibility and Personal Accountability * Empowering our People and Supporting our Communities
The values and the way that each employee behaves portray the way they do things.
Mitre 10 is about developing individuals, providing opportunities and creating an environment that supports increased knowledge, learning and achievement. We support further education and training outside of the work environment and encourage individuals to personally develop skills in alignment with the workplace. At Mitre 10, we reward and recognise performance and behaviours that support our Core Values and organisational goals. We value your contribution to the organisation through our Remuneration and Benefits plan.

Workplace Health and Safety
It is a requirement of the Work Health and Safety Act 2011 that hazards be identified and risks be eliminated or minimized so far as reasonably practicable.
If the regulation describes how to prevent or minimise a risk at your workplace you must do what the regulation says. If there is a code of practice that describes how to prevent or minimise a risk at your workplace you must do what the code says or adopt and follow another way that gives the same or a greater level of protection against the risk.
If there is no regulation or code of practice about a risk at your workplace you must choose an appropriate way to manage exposure to the risk. People must, where there is no regulation or code of practice about a risk, eliminate or minimise risks so far as reasonably practicable.
First aid equipment, personnel and facilities are important resources in assisting workplaces to manage workplace injuries and illnesses. In order to understand the workplace health and safety requirements for first aid, and your obligations under the law you must consider and understand relevant legislation and codes of practice. * First aid facilities
First aid equipment, facilities and people are needed in a workplace to respond to illness or injury, including the risk of exposure to biological hazards, blood and bloody substances. Infection control * First aid personnel and workers may be at risk of exposure to infectious diseases or biological hazards. * Personal protective equipment (PPE)
Personal protective equipment should be provided to protect first aid personnel and ill or injured persons from risks of exposure to infections. * Skin penetration injuries (SPI)
Procedures should be in place for the management of skin penetrating injuries and other blood or body substance exposure

Home Timber and Hardware
Structural Factors
Home Timber & Hardware’s marketing team have not rested on their laurels. For six months they’ve researched, tested and developed a marketing strategy that is set to hit the mark with consumers.
They’ve conducted internal workshops; spoken to store owners, managers, DIYers and tradespeople; visited stores; tapped into consumer research; taken feedback on board… It’s all coming together to deliver a campaign that consumers can relate to when they think ‘Home’.
“The new positioning is intentionally uncomplicated. Customers need to know they are getting value from supporting their local hardware store,” says Con Dekazos, National Merchandise and Marketing Manager, Danks group. In essence, the new Home positioning of ‘Your trusted local Hardware store’ is a message that every member of the 240 strong group is intent on driving home each time someone visits one of their independently-owned stores.
In staking this claim, Home Timber & Hardware are giving some assurances: we’re there for your service; we can be trusted, we know what we are doing, we know our hardware and our livelihood depends on it; we’re local, it’s about our store, we can build relationships with our consumers because we are just around the corner.
Home Timber and Hardware uses Internet technologies (e.g. cookies, Java Script) for the sole purpose of making Internet applications easier to use. In order to improve the attractiveness of their websites, information is retrieved automatically in a limited number of cases (e.g. browser, operating system, click count, average time spent per page). This information is collected in such a manner as not to be personally identifiable.
Most of the sales within the home timber and Hardware store are mainly to people who are focused on doing their own D.I.Y projects or tradesmen who are looking for the right tool for the job. The sales are monitored by directors monthly and weekly, for the reason of monitor and control of cash inflow and outflow.

Technical Factors
Home timber and hardware use the production technique of mechanisation within its workplace. Mechanisation is when an operator assists the machine. Forklifts and trolleys are mainly used inside the workshop as the movement of products which are too heavy for manpower are transported from workplace to customer vehicles or just the movement of different positions. The advantage of mechanisation is productivity as it allows the business to produce goods at a faster rate but the quality of service of the good is much more superior.
Automation is the process of a machine working on itself with the use of manpower behind the computer. This is not used in the home timber and hardware stores as there is no need for the machines as the jobs that need to be done can be done by employees.
Production of products can range in many strategies but in the hardware industry the use of mass production saves a lot of time and money. With customers walking in and out of home timber and hardware stores every day, stock must be at a plenty so that there is no shortage as customers want good service and good service normally equals sales which equals profits. The cycle is simple.
The tools used throughout the store by the employees are normally handheld tools which allow the staff to help customers with the purchase of timber or any kind of products which need measuring and reassurance. There is a fair equipment used within the home timber and hardware workplace, the equipment used can be used as a promotion of the product as customers see that the employees are using the product and straight away that contact has appealed the customer which entices them to buy the product.
Demand in the industry has risen with prices rising in concrete and steel, new customers are walking in to the store everyday wanting to do their own projects. Home timber and hardware focus mainly on the Home D.I.Y project with the slogan saying ‘Go where the tradies go” meaning that this store is the place to go if you want to get the best products at the best price.

Environmental Factors
In their stores they stock a large array of products that can help the environment, from water tanks and other plumbing devices to garden mulches, water saving crystals, energy saving electrical globes. Home Timber and Hardware encourage all consumers to not use plastic bags and think about the environment we live in. Home timber and hardware competes with other hardware’s such as Bunnings and mitre 10. The re using of resources can improve the environmental factors of the business profile. The recycling of waste is a major aspect in the home timber and hardware plan to help save the environment. The reusing of woods and plastic bags allow the store to save money and to help put a green foot forward in the help of saving the environment.
Government produce rules for the hardware which they have to follow which the all must agree to. The reason which government legislation is forced to provide these laws is so that there is always a mutual agreement which is in place between home timber and hardware and the government
Pollution is a major aspect that hardware’s face due to the fact that their use of machinery and the cutting of trees for wood. The minimisation of pollution is one of many itineraries which home timber and hardware are focused on keeping to a minimum as with less pollution means less trouble from customers who are upset with the pollution of the country.

Sociological Factors

The production of products and the transportation to the customer is a important aspect of providing world class customer service. Home timber and hardware over the time which It has been a part of the business its main issues which It is faced is the producing their products to the customers on time and in perfect condition. This over the years has been an issue as the technology of internet has emerged it allows customers to order products from their lounge room and with this easy way of shopping it now relies on the hardware to produce the product in the time that it specifies and deliver it to the customer on time.
Employers within home timber and hardware do not judge or discriminate people’s nationality, religion or culture. The industries culture is shown through their effectiveness of how everyone can work together which fulfils the company’s needs to make sure that the company is running smooth.
The role of the home timber and hardware role within the focus industry is to succeed through its production and sales. The higher the sales are, the more they are recognised by their opponents within the industry world.

Personnel issues
The training of staff is a major aspect in the success of the business. Each member of the staff must complete training performance and drills before hired. This includes studying on the use of machinery within the warehouse. The test which is encountered by the new employees is a 25 minute practical test followed by a 65 minute theory test. (90 minutes) to pass the employee must get a mark of 85% or higher. These tests provide the staff with the little one percernters which will enable them to give the best customer service and provide efficiency amongst the store floor.
People who apply for a job at home timber and hardware are welcome when positions are available. People who have success in the industry have that advantage over people who are inexperienced in the industry. People with multi skills and specialisation are conditions of employment which home timber and hardware promotes to their staff. An individual which Is able to obtain one of these personnel issues are more likely to be selected in working for the home timber and hardware.

Workplace Health and safety
It is a requirement of the Work Health and Safety Act 2011 that hazards be identified and risks be eliminated or minimized so far as reasonably practicable.
If the regulation describes how to prevent or minimise a risk at your workplace you must do what the regulation says. If there is a code of practice that describes how to prevent or minimise a risk at your workplace you must do what the code says or adopt and follow another way that gives the same or a greater level of protection against the risk.
If there is no regulation or code of practice about a risk at your workplace you must choose an appropriate way to manage exposure to the risk. People must, where there is no regulation or code of practice about a risk, eliminate or minimise risks so far as reasonably practicable.
First aid equipment, personnel and facilities are important resources in assisting workplaces to manage workplace injuries and illnesses. In order to understand the workplace health and safety requirements for first aid, and your obligations under the law you must consider and understand relevant legislation and codes of practice. * First aid facilities
First aid equipment, facilities and people are needed in a workplace to respond to illness or injury, including the risk of exposure to biological hazards, blood and bloody substances. Infection control * First aid personnel and workers may be at risk of exposure to infectious diseases or biological hazards. * Personal protective equipment (PPE)
Personal protective equipment should be provided to protect first aid personnel and ill or injured persons from risks of exposure to infections. * Skin penetration injuries (SPI)
Procedures should be in place for the management of skin penetrating injuries and other blood or body substance exposure

Conclusion
All three companies are major players in the hardware industry. The variations of the techniques, tools, machinery and strategies divide each hardware into their own category. With Bunnings being the most outspoken hardware. And mitre 10 and home timber and hardware all fighting to become the number one store. Its the production of products and the customer service which divides the three. The company with the best customer service and customer retention will be number one as they are the company which is most appreciated by the people of Australia.