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Time and Motion Studies

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Individual Behavior in the Workplace
Exam I – Sample Question

1. You are the HR manager for a medium sized manufacturing company that produces batteries. Your supervisor has just returned from a conference where she met and spoke with a senior leader from UPS. The topic of time and motion studies came up during their discussion and your supervisor asks what you know about this topic and whether it might work for your company as well. What will you tell her?

Time and motion studies involve attempting to determine the most efficient and “one best way” to deliver a service or create a product. This organizational approach began in the early 1900’s and is known as scientific management (Perrow, 1973). Frederick Taylor is said to be the leader of this movement. Scientific management focuses on efficiency and standardization and creating work processes or structures that maximize productivity while minimizing effort and resources. One of the disadvantages of this approach is that people are often viewed as machines. Scientific management fails to consider the importance of employee morale and satisfaction and its relationship to productivity. This relationship was not realized until the 1930’s following the Hawthorne Studies (Perrow, 1973). Although UPS uses the scientific management approach effectively with its emphasis on fast and efficient service, I do not think it would work well in our organization for several reasons. One reason is that we are attempting to create an organizational culture of learning (Locke & Jain, 1995). As such, we are hoping to become a more creative and innovative company that allows and even encourages our employees to take some risks and make mistakes in order to learn and grow. Second, I do not believe the scientific management approach will work well in our organization because we have a diverse workforce and are

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