...turndown service or requests service times for room service. Additionally, any notes that Housekeeping might need for this guest apply using this option and display on the department’s Task Assignment sheets. The Queue option allows you to place an arriving reservation into a queue for room availability. When a guest with a reservation arrives, and there are no inspected to check them in, this feature prioritizes handling those arrivals. Reservations placed on queue can be pre-assigned to a room number, or may be queued with no room assignment. In House Guests The IN HOUSE GUESTS screen allows you to view and modify reservation information and/or profiles of in-house guests. This feature is identical to the SEARCH screen, except that reservation statuses do not list since the guests are in-house). The Rate Info option displays all room rates and a package summary, including taxes, for each night of the guest stay. This is particularly useful when rate changes during their stay. In addition, the totals for room and tax for all nights of the guest stay display in the Grand Total field on the RATE SUMMARY screen. The Register Card feature pre-prints a registration card for the reservation. This option is useful to pre-print the registration card prior to the guest’s arrival. In addition, if the original registration card becomes lost or missing, it is useful to generate a new registration card. The Room Move option moves a guest from one room...
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...Software Name: Hotel Management System Defined With Inntegrity |Escape the limitations of a restrictive system | | | |Enter the realm of a truly flexible Hotel Property Management System! | |CSS has been developing Hospitality Management Systems for three decades. In the seventies, CSS was approached by key people in | |Hotel Management. They asked us to write Hotel Software Applications to their specifications for Accounting and Front Office | |operations. We Did; and it was the beginning of the CSS Solution. | |CSS has done it again - with Inntegrity™. Written in a True 32 bit Windows Graphical User Interface format, Inntegrity™ offers | |functionality capable of handling the most complex properties. The CSS Solution has excelled in Resort and Corporate Hotels, | |Mixed Use Condominiums, Hotel Management Firms and Multi-Property Configurations. Inntegrity™ - the new CSS Solution. | |The CSS Hotel Property Management Software can be efficiently utilized by Resorts, Motels, Lodges, Hotels and Resort Condominiums| |including: Rental Management, Timeshare and fractional Ownership. Efficient screen flow is the key;...
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...current reservation system and propose a recommendation for management to move towards an automated system that will increase profit, transparency to management on daily operation and to introduce a solid tracking system of their customers promoting efficiency and accuracy by using Microsoft Access. As a result of utilizing automated advanced database entry system like Microsoft Access, users will be able to generate queries and reports based on their own desires without going through circles or complex steps. Using a database querying system, anyone in management of Queen’s Inn will be able to find out how the business is doing on a daily basis, how many rooms are occupied, average length of stay per guest, what is the average base income in a specific timeframe or season, what room type is rented most and it will identify the strongest customer base they have and more. Background of Queens Inn Queen’s Inn, located in St. John’s, Newfoundland is a thirty rooms hotel. It has thirty rooms with various views such as ten that overlooks the side streets, ten that has ocean view and ten with partial ocean view. Guest rates depends on the type of room they stay in, how long they stay in a room, and the number of guests in a room. Rates varies per room, applying discounts or extra charges to a standard rate. With steady growth, and complete renovation, the inn service expanded to attract other categories of guests by offering various packages. But the reservation and bookkeeping...
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...Hotel Advisor Hotel Advisor Team Members: Shuaib Ahmed 05(4652) H.Numan Younis 39(4688) Chapter No. 1 4 “Project Proposal” 4 1.1. Abstract: 6 1.2. Introduction: 7 1.3. Literature Review: 8 1.4. Project Scope: 11 1.4.1. Users: 11 1.4.2 Administration: 11 1.5. Problem Statement: 12 1.6. Methodology: 12 1.6.1. Pattern we’ll follow: 12 1.7. Instrumentation: 14 1.7.1. Visual Studio: 14 1.7.2. SQL Server: 14 1.7.3. Database Connectivity: 15 1.8. Bootstrap Framework: 15 1.9. Application Architecture: 16 Advantages of 3-layer Architecture: 16 1.10. Features: 17 1.11. Software Requirements: 17 1.12. Hardware Requirements: 17 1.13. Advantages: 17 1.14. Applications: 17 1.14. References: 18 Chapter No. 2 20 “Project Feasibility and Costing” 20 2.1 Feasibility: 21 2.1.1. Technical Feasibility: 21 2.1.2. Schedule Feasibility: 21 2.1.3. Economic Feasibility: 21 2.1.4. Legal/Ethical Feasibility: 22 2.1.5. Operational Feasibility: 22 2.1.6. Marketing Feasibility: 22 2.1.7. Specification Feasibility: 22 2.2 Costing 22 2.2.1 FP Analysis: 23 2.2.1.1. Project Cost Estimation by Function Point Analysis: 26 2.2.1.2. General System Characteristic: 27 2.2.2. Critical Path Method (CPM) 29 2.2.2.1. Activity Chart: 29 2.2.2.2. Activity Completion Time and Estimation: 30 Activity Duration in Days: 30 Activity Sequence and Duration (Days): 31 2.2.2.3 Network Diagram: 32 2.2.2.4. Critical Path Diagram: 33 2.2.2.5. Critical...
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...Assignment 1: Using a Database for Strategic Business Development Situation: The Queen’s Inn does not have an automated reservation and bookkeeping system which causes inefficiencies and errors in its daily operations. By utilizing Microsoft Access, the Queen’s Inn will be able to manage their daily business more effectively and efficiently, ultimately reducing errors and costs. Employees will be able to create and confirm reservations with little to no errors and management will be able to easily see how the business is doing. Summary of Results: 1. The average length of stay per room type varies according to the different room types of the hotel. The average length of stay is 3.00 nights in the Bay-Window rooms; 3.63 nights in the Ocean rooms; and 5.50 nights in the Side rooms. Based on this information, there is a correlation between the cost of the room type and the length of stay in a specific room type. Based on the data, hotel guests tend to stay for longer periods of time in the room types that have a lower daily rate i.e. Side room, whereas guests who stay for shorter periods of time (3 nights or less) tend to stay in higher daily rate rooms i.e. Bay-Window room. 2. The average number of visitors per room type fluctuates depending on the corresponding room type. The average number of guests per room type is as follows: • Bay-Window rooms have an average of 2.25 visitors indicating that it usually reserved by couples or business travelers. •...
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...Hospitality Information Systems: Direct Reservations Team A University of Phoenix BIS 303 October 22, 2012 Direct reservations tool comparison was created to compare single reservation methods with reward programs reservation methods. Two hotels were used to for the comparisons; Hyatt and Hilton. The summary will analyze similarities and differences found between the two hotels; and also between the two reservation methods by way of a matrix comparison tool. Also, we will answer how organizations leverage the information gathered to form a aggressive edge; and how reward programs support those goals more effectively than single, direct reservations. Competitive Advantage Competitive advantage can be derived from various sources. The information that Hyatt and Hilton gathers from its patrons is no exemption. Whether a customer is a rewards member or passing through for a single night, both chains acquire the name, phone number, address and credit card information. Hilton requests the email address and pet preference, while Hyatt obtains bed and special requests for single reservations. Even without a customer’s enrollment in a rewards program, Hilton can use the e-mail addresses provides to market products and even promote its...
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...departments, which are shown in Exhibit 1. The front office of the hotel occupies a very important position in ensuring loyal clients for the hotel. The job of the front office is to interact with every outsider who steps in the hotel. The front desk takes care of all the needs of the guests. The most important job of the front office includes making all reservations, handling check-ins and check-outs. In short, the front office or the front desk is the interface between the hotel and the outside world. Behind the scene a large number of people who perform a wide variety of functions to keep the front office running efficiently. From the very moment a guest begins his stay in the hotel, the front office comes into the picture and interacts with the guest on a daily basis till he/she leaves the hotel. The guests can be individuals or corporate guests. In case of corporate guest, the bill is sent to the organisation sponsoring the stay. The front office comes into contact with the traveller in the following ways- □ Answering queries about reservations/cancellations modifications regarding the stay. □ Making reservations for the traveller. The traveller can also book the room by paying in advance. □ Receiving the traveller on his/her arrival. The guest fills in the detailed personal...
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...Determination Arnold is a boy born with many brain problems, despite his brain problems he turns out to be one of the most determined people in his community. The Absolutely True Diary of a Part Time Indian is a book by Serman Alexie about a boy named Arnold and his life. Arnold grows up with two undependable parents, and his dad was an alcoholic while his mother was an alcoholic. He grows up having a hard life because of his brain damage, so if he gets hit in the head he will suffer severe consequences. Also his parents do not have much money that would help get treatment for his condition. Arnold lives on a reservation with his best friend Rowdy, one day Arnold decides he wants a better life and decides to switch to an mostly all white school called Rearden, with this decision he lost many friends and community members but stays devoted to stay at Rearden. Arnold with his brain damage stays insistent to go to Rearden, make the basketball team at Rearden, and eventually beats his...
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...hotel guest stay cycle can be divided into four main stages. Within these four stages there are important task related to guest services and guest accounting. Front office employees must be aware of guest services and guest accounting activities at all stages of the guest stay. Front office staff can effectively serve the guest if they have a clear understanding of the flow of business in hotel. Guest Cycle also represents a systematic approach to front office operations. 1. Pre - Arrival The Guest chooses a hotel during the pre- arrival stage of the guest cycle. Choice of the guest can be affected by many factors, including previous experiences with the hotel, advertisement, word of mouth referral by friends and colleagues, location, corporate, travel agent booking, hotel name, hotel loyalty program member etc. The guest's decision of making the reservation can also be effected by the ease of making the reservation and the way reservation agent interacted and described the facility of the hotel like room type, room rate, recreational facilities and other attractions near the hotels etc. We can certainly call the reservation area as the sales office for non-corporate or group bookings. Its employees should be sales orientated and present positive, strong image of the hotel. If a reservation can be accepted, the reservation agent creates a reservation on the hotel management software. The creation of this reservation record starts the hotel guest cycle. This reservation contains...
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...(Ford, Heaton, & Sturman, 2012). When the hotel industry takes an assessment of the guests experience using surveys to give feedback on their stay or create small focus groups on how to improve their services, the guests becomes a consultant or expert. When the guests have an experience whether good or bad, they instantly become a marketer by word of mouth, or social site review. This is a very significant marketing tool that is orchestrated by the guest and must be managed and addressed by hotel management. Likewise, the industry can also use guests in co-production which is when guests become participants in the production and service delivery. This might involve having the guests self serve at a buffet, elect not to have their sheets changed or participate in a green program. If the guests are allowed to co-produce the experience, then it can increase the quality of service and at a lower cost. One service standard that the hospitality industry uses to meet customer expectations is when the guests make their initial reservations. A service standard that the reservation department uses should be to tell guests exactly what is included for the prices of the room, information regarding meals and refreshments, and all miscellaneous charges. They should also inform the guests of specific information that may impact their stay such as a smoking policy, renovations going on at the time, events or certain activities within the...
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...With hundreds of resorts worldwide, and dozens of affiliate partners, Calypso offers the ultimate in vacation experiences. We are glad you chose to us! The following Quick Start Guide will get you started on your travel experiences. Of course, our Vacation Travel Assistants are available weekdays from 9:00-5:00 EST, and just a phone call away at 1-800-555-7192. For even quicker booking and access to online support, visit us at http://calypso.active.com. Happy travels! Your Calypso Support Team Calypso Vacation Club Relax with Us! Calypso Vacation Club Relax with Us! Welcome to the Club! This new owner guide is designed with you in mind. The Calypso Vacation Club is your destination for family fun, exciting travel, and rewarding stays around the world. We are certainly glad you are have chosen to spend your valuable vacation time with us by purchasing {number o«Points_Purchased»f points} points in the vacation club. Your purchase means you will be able to choose from over 120 resorts worldwide, all owned and operated by Calypso. You can be assured of excellent and reliable service as we strive to make your vacation dreams come true. This Quick Start Guide explains the details of your club ownership, including an overview of the points system, pricing, options, and special offers. So dive right in! We look forward to welcoming you at a Calypso resort in the near future! Explore the World with the Leader in Vacation Club Ownership For more than 20 years, Calypso Vacation...
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...manager of the hotel. This person provides the training and guidelines for each department and the requirements for the employees. So the one root will branch out into many branches. If a structure or a tree has a bad part of the structure the entire structure can fall. My structure depends on the best of the hotel. It depends on the starting point of the structure and ends with the last root of the structure to create a good environment for the guest to always to return and feels as if he or she is at home. A hotels structure begins with the general manager. This person will set up how each department and person working for the hotel should do or treat each guest that stay in the hotel. The sales department will follow the general manager closely, marketing, and the best room rate forecasting for the guest that stay in the hotel. A hotel manager provides the structure for each department to follow and train on how to speak to guest and help his or her every need. It is important for the readers to know this about hotels because the structure or backbone of a hotel begins with the general manager and follows the list of employees the general manager has ensured the proper training. The most important thing as a general manager is to smile regardless of what is going on in his or her life at the time. I created a quote that hand in the departments of the hotel, "Give someone one of your smiles. It might be the only sunshine they see all day. It could change the world, maybe not the...
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...Introduction Hotels.com is an operating company of Expedia, Inc. that provides reservation services for hotel rooms and other places to stay. The company was founded in Dallas, TX in 1991 as Hotel Reservations Network (HRN) as a toll-free telephone service, offering consumers a one-stop source for discounted hotel rooms in major cities. In 2002 HRN introduced Hotels.com and the brand 1-800-2-Hotels. Hotels.com gives travelers one of the widest selections of accommodation on the net, including both independent and major chain hotels as well as self-catering in over 130,000 properties worldwide. The company offers a one-stop shopping source for hotel pricing, amenities and availability and also specializes in providing travelers with accommodation during sold-out periods. SWOT Strengths: * Hotels.com offers rooms at discounts of up to 70% * Low Price Guarantee: Allows you to be certain that you have gotten the best deal on your stay. If you find a lower price, Hotels.com will either refund the difference or allow you to cancel your stay with no penalty. * Hotels.com includes 360-degree virtual tours, property descriptions, rate calendars, maps, and more than 1 million guest reviews. * Independent hotel options (Bed and Breakfasts). Weakness: * Mobile technologies * Vacation Packaging * Cruises Opportunities: * Tax refunds * More people staying home (flexible stay options) * Vacation season Threats: * Orbitz Worldwide, Inc. ...
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...known as a largest and fastest growing industry in the world. Hospitality represents a growing company that provides services to others, as well as for the guest to view the excellence and quality of the hospitality that they want to achieve during their stay. For instance, It provides service to the guest, and makes profits by providing value at any price level, while being able to satisfy every guests needs and wants. In today's busy society, there are many new trends available which provides variety of option for new and returning customers to choose and decide for their stay in a hotel. For instance, Online booking, which many people use to make their reservations nowadays. An other instance is Electronic Check-ins which makes it easier, faster, and helps the gusts to skip the long waiting line. Social media is another important aspect which is very important while choosing a suitable hotel by checking reviews and testimonials of previous guest. As many hotel workers know nowadays, when most travelers go to book their hotel rooms they grab their mouse instead of their phone. During the third quarter of 2010, nearly 56 percent of hotel bookings were made online. Today, not many gusts call a hotel to make their reservations. This however shows that the this ideas is outmoded to many travelers, especially with the online booking tools that are popular nowadays. These tools allows the customer to be able to...
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... Gran Melia Golf Resort Puerto Rico Sun Mar/9/2014 Thu Mar/13/2014, BOOKED Your reservation is booked. No need to call us to reconfirm this reservation. Gran Melia Golf Resort Puerto Rico Price Summary Total Collected by Expedia 200 Coco Beach Blvd. Highway 955I, Rio Grande, 00745 Puerto Rico For questions about your reservation or payment details, please contact Expedia. For special requests or questions about the property, please call the hotel directly at Tel: 1 (787) 8091770, Fax: 1 (787) 8091785 $1,309.92 Room Price 4 nights Taxes & Fees All prices quoted in USD. $1,309.92 $259.00 /night $273.92 Checkin Information Minimum checkin age is 18 Checkin time starts at 4 PM Your room will be guaranteed for late arrival Additional Hotel Services The below fees and deposits only apply if they are not included in your selected room rate. The following fees and deposits are charged by the property at time of service, checkin, or checkout. Airport shuttle fee: USD 35.70 per person (one way) Airport shuttle fee per child: USD 25 (one way), (from 2 to 12 years old) Self parking fee: USD 15 per night Valet parking fee: USD 20 per night Children's club fee: USD 50 per day, per child (ages 5 to 12 years old) Deposit: USD 100 per night Refrigerator fee: USD 25 per stay Crib (infant bed) fee: USD 15 per stay Rollaway bed fee: USD 25 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change...
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