...Within this industry, tour operators play an essential part, as they represent a central connection between tourists and tourism service provider. This report will examine the link between tour operators and other sector of the travel and tourism industry by identifying different products and services provided by tour operators for different target markets. Different factors influencing this sector will be explained as well as and the implication of vertical and horizontal integration within this sector. Finally a brief analysis of the future of tour operators will be given and this is based on research and finding. 2. The role tour operator According to Pro-Poor Tourism (2004) tour operators are businesses that mix two or more travel services such as transport, accommodation, catering, and entertainment, and sell them directly or through travel agencies to final consumers as a single product. A tour operator is thus a crucial link in the distribution chain, representing the central connection between customers and providers of tourism services, and thus has the power to influence both the demand and the supply side. 3. Different Type of Tour Operators a. The Domestic Operators They are companies that develop and sell the holiday within the country in which the tourist reside, they offer a variety of holiday products such as: coach holidays, city break, farm holiday, holiday centres b. The Incoming Tours Operators They are tour operators specializing in arranging...
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...Tour Operator Agency Database Strayer University Strategic Planning for DBase Systems CIS515 February 13, 2016 Tour Operator Agency Database The International Tour Agency is currently exhibiting signs of massive growth. The expected growth this year will be about 50%. The organization started as a small company and although the growth is exciting they are able to see that this will impact the way they are used to doing business. Their database is completely unnormalized which makes entering data easy but running reports and acquiring up to the minute data next to impossible. The most important step is to identify how the data system should work for the end users. After analyzing business needs and identifying the direction that the organization wanted to go in, analyzing the data becomes the next logical step. The agency’s tables are set up with their own naming conventions that also need to be reviewed and updated. It will need to be simple and accurately reflect the needs of the organization. It needs to be consistent and should not be changed. Plurals should not be used and special characters are not the best option. It can become tedious writing code therefore the more logical and simple it is, the less likely it is for coding mistakes to take place. Now, concentration can be focused on obtaining results rather than sifting through material for errors and inconsistencies. The end users and how they use terminology in their sector should also be addressed. The...
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...UNIT 40: TOUR OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the tour operators industry within the travel and tourism sector Tour operators: as defined by EU Package Travel Directive; different types of tour operators including outbound operators, domestic operators, incoming operators, specialist operators, direct sell operators Industry: identification of major tour operators including their origins, ownership, market segments, competition, identification of specific operators within each category; scale eg number of passengers carried, market share, turnover; products and services to meet different markets; vertical and horizontal integration in leading operators; impact of integration; European and global links; trends to include changing trends in holidays (eg mass market tourism to customisation, product range, all-inclusive holidays), expansion of the cruise market; environmental awareness of tour operators, responsible tourism; effect of economy and other external factors eg discounting, emergence of e-commerce, budget airlines; role of trade bodies including The Travel Association (ABTA), Association of Independent Tour Operators (AITO), Federation of Tour Operators (FTO), UKinbound, the UK Civil Aviation Authority (CAA) https://www.blogger.com/blogger.g?blogID=5649485182751853952#editor/target=post;postID=7439706631930474064 LO2 Understand stages involved in creating holidays Stages: steps eg market research;...
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...Travel Agency/Operator Concept ¦ Type of activity : Travel agent Travel/tours operator Mixed type of activity ¦ Extra service Air and rail tickets sale Visas Insurance Document preparation for passport Tour Guide service Translator service Travel guides sale Sales of goods for traveling Gift certificates Rent of travel equipment ¦ Priority tours by:- - By Destination – U.A.E, Oman -By the price of the tour -By country By the type of the tour 2. Organizational Plan ¦ Location of the firm in Moscow Office is located in prestige, safe, neighborhood, with approximate population of 90 thousand people. It is 5 minutes away (walking) from the Metro station, 7 minutes away from the Moscow Main Highway. Type of property: - the property is for rent Type of the office: - first floor of the dwelling house. Size of the office: -total area of 56m2 Office Furniture Calculation Item Name Cost per item AED Item’s quantity Total Cost AED Description Employee chair Customer chair Operating table Cupboard with lock, for documents and office supplies Shelves/Book stands Cupboard for the cloth Clothes hanger Coffee table Safe Mirror Ware for clients and employees Posters Stands, benches Front Desk reception table Sofa for the customers Office equipment Calculation Item name Cost per Item AED Item’s quantity Total Cost AED Description PC Telephone...
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...CASE 29.2 Independent Contractor: Mercedes Connolly and her husband purchased airline tickets and a tour package for a tour to South Africa from Judy Samuelson, a travel agent doing business as International Tours of Manhattan. Samuelson sold tickets for a variety of airline companies and tour operators, including African Adventurers, which was the tour operator for the Connolly’s’ tour. Mercedes fell while trying to cross a 6-inch-deep stream while the tour group was on a walking tour to see hippopotami in a river at a game reserve. In the process, she injured her left ankle and foot. She sued Samuelson for damages. Is Samuelson liable? Connolly v. Samuelson, 671 F.Supp. 1312, Web 1987 U.S. Dist. Lexis 8308 (United States District Court for the District of Kansas) Samuelson is not liable for Mrs. Connolly injury in anyway. The environment was set forth by the nature of the trip. Just because Samuelson is a travel agent who provides the tickets it doesn’t make him liable for the damages caused by Connolly’s injury. He was not negligent and wasn’t even there when the accident occurred. The seller of the tour package isn’t liable for the plaintiff falling while crossing the stream. His obligations were to provide the transportation services, not to ensure her wellbeing after arriving at her destination. Everyone has slipped on rock one time or another in their life whether it be at the beach or while on vacation, and not in the slightest has there...
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...travel and tourism sector include; retail travel, tour operations, transport, accommodation, and attractions. Working in the above mentioned sectors requires different qualifications and obviously different skills. I am going to look at three of the above mentioned sectors and say how they present different career opportunities. I am going to look at tour operations, transport and accommodation. Tour operations Tour operators are the people that put together holidays and form a wide variety of options for their customers to choose from, such as full package holidays or individual breakdowns of places to stay, cheapest and more expensive options (catering for different budget types) as well as different places to visit that are of interest in a national and international scale. Tour operators basically construct your holiday, to the way they think best suits you and gets you what you want in the end. An example of a tour operators is Thomas Cook, which is a huge tour operator that is one of the largest in the world, however, there are smaller tour operators that are present such as Cosmo. These smaller tour operators are under threat from larger operators as if Cosmo for example is seeing more demand than Thomas Cook in the area that they operate in, then it is possible that Thomas Cook will buy out Cosmo in order to receive more customers and therefore more profits in the long run. General qualities that all tour operators will be looking for in a potential employee include...
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...14:00 | 24 hours a day via email and phone. | | Average Ticket | Not avaiblable | Depend on each tour, arround $1000 to $6000 | Depend on each tour | | Tour | Customers signatures | Through out china | Throug out Vietnam | | Sale | Small | Very large | Not available | | Reputation | New company No reputation | Great reputaion | Well earned reputation | | Group size tour | 6-20 passengers | Private tour and no limited group size for group travelers. | Privete tour and no limited group size for group travelers. | | Website: China Highlights: http://www.chinahighlights.com/ Haivenu: http://www.haivenu-vietnam.com/haivenu-about-us.htm China Highlights Another competitor that share the same chinese market with us is China Highlights. The company was established in 1998 as a devision of CITS Guilin (a travel agent was founded in 1959). China Highlights is given the big service experiences from CITS Guilin in order to provide the highest quality for international visistors to travel though out China. Aside the support from CITS Guilin, China Highlights also joined in many travel agencies in both china and united state, such as The China Association of Travel (CAT), China National Tourism Association (CNTA), The American Society of Travel Agent (ASTS) and United States Tour Operators Association (USTOA). By those supports from the associations as well as their...
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...~~~~~~ Part A. ~~~~~~ TRAVEL AGENCY Strengths: characteristics of the business or project that give it an advantage over others. Weaknesses: characteristics that place the business or project at a disadvantage relative to others Opportunities: elements that the project could exploit to its advantage Threats: elements in the environment that could cause trouble for the business or project Strengths: Previously a travel agent was relied upon for necessity, there were no options, but as the internet became more prevalent people were still reluctant to part with their cash. From there, the Celtic tiger era created a mix of people wanting a near budgetless (!) trip arranged for them, by the travel agent, and people who wanted to do it themselves, we then moved into a recession era where people who had the money wanted to ensure its security by entrusting it with a travel agent over the black hole that is the internet! As you can see throughout the economics highs and lows a travel agent is viewed and relied upon as a staple, albeit variably. Loyalty was a key factor in the survival of many agencys, one story that stayed with me was a client who was in the construction industry and went bust during the recession, leaving a lot of debt behind. The MD of the company came to us hat in hand apologising and expressing embarrassment etc, but he went on to ensure that all future personal bookings and his friends & family’s bookings were made through us – out of...
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...interest tourism can be defined as the specialized tourism that involved individual or group tours by those people who wishes to develop their given interests or visit sites and places that has a relation or connection with their specific interest or subject. The aim of SIT is to satisfy specific needs or interests of individuals or groups. The structure of SIT is similar to that of the overall tourism industry. There are many sub-sectors serving individual and personalized needs of tourists, such as: Read more: http://www.ukessays.com/essays/tourism/nature-and-development-of-special-interest-tourism-tourism-essay.php#ixzz3ZGsvkqSG Travel intermediaries Travel facilitators Attraction and entertainment Activity and events providers Accommodation providers Transportation Travel intermediaries provide information about destinations packages, travel options also making bookings for the customers. They can be represented in the form of tour operators or travel agencies. The main aim of travel agencies is: to sell holidays and associated products such as insurance, cars hire. Travel agents act as the link between the customer and travel producers. They are usually well trained and can help clients with the advice or provide them with brochures, leaflets or any additional information. They have access online to GDS system, which gives worldwide schedule of all transport. Tour operators sell combined holidays...
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...Advertorial A paid advertisement in the print media that resembles a story or editorial comment. AFTA Australian Federation of Travel Agents. AITT Australian Institute of Travel and Tourism. Allotment A limited number of rooms or seats available to wholesalers to free sell. AVIC Accredited visitor information centre. Travel information centres located at a destination to assist visitors to the area. AVICs provide information about accommodation, tours, activities, events, etc. Some AVICs also make bookings. AVICs are “accredited” centres, identified by an italic “i”. B B&B Bed and breakfast facility; usually not more than six rooms. Benchmarking Comparing results with similar tourism businesses or assessing the business against an industry average. ANR Arrival notification report used by wholesale agents. BEC Business Enterprise Centre. APEX Airlines advanced purchase fare. BLIS Business Licence Information Service. ATE Australian Tourism Exchange. ATE is Australia’s largest international tourism trade show for inbound operators and overseas wholesalers; coordinated by Tourism Australia. Block booking Hotel rooms held without deposit for regular group travel. ATEC Australian Tourism Export Council, formerly known as ITOA. ATLAS Computer/reservation system used by some travel agents. ATO Australian Tax Office Attendance building Marketing and promotional programs designed to increase attendance at conventions, trade shows, meetings, and events. Attraction A man-made...
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...Grand Escape Travel and tours A Feasibility Study Submitted to the Faculty of the Cavite State University Bacoor, Cavite In partial fulfillment of the requirements of the degree of Bachelor of Science in Business Management Major in Marketing Arcillas, Jaycel H. Atienza, Edwelyn G. Baccol, Jasmin C. Cabillo, Judy Ann D. Dinlasan, Sarah Joy P. Dugang, Philippe Madeleine Flores, Mary Rose D. Morcelos, Karl Ramon A. Tanglao, Marilie P. October 2012 Chapter 1 Introductory Page (Sarah Joy P. Dinlasan) Name and Address of Business Grand Escape Travel and Tours #11 Biak na Bato Street, Barangay Sto. Domingo, Quezon City Names and Addresses of the Principals * Mr. Karl Ramon A. Morcelos B2 L8 Anahaw St., Garden City II Village Queens Row West Bacoor City * Ms. Philippe Madeleine Dugang B16 L17 Charity St. Queens Row Central Bacoor City * Ms. Jaycel H. Arcillas B3 A Bagong Silang Queens Row East Bacoor City Nature of Business The Grand Escape Travel and Tours aims to provide affordable and reasonable tours to their clients. The business offers services regarding the need for travel and tour packages. The business started with the principal shareholders, sharing a common goal which is to provide quality service to the customers and to give extraordinary experiences. This travel agency was created to have a deeper understanding of what can cater most to the interest...
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...“E-commerce in tourism” Anton Hörl Student No. 1210430081 Research Methodologies IMTE-B2012 Research Methodologies: Essay Hypothesis: “E-commerce will play a big role in future tourism” Introduction Tourism is in permanent change with the technical progress. The main object which changed tourism and in the same way the whole world is the Internet. The Internet changed booking habits and information gathering in tourism immensely. After years of evolution the Internet developed from stiff websites into a global, interactive, costumer participating Network. Many vacations are getting booked via Internet. It became a modern marketplace, a digital shopping Centre. The Electronic commerce structure developed. Shopping via Internet turned out into a every day life task. E-commerce sales reached the 1 trillion dollar mark in sales in 2012. (E-marketer, (2012) After the launch of the model company of E-commerce websites, which programmed a former Apple employee “Though Pierre” in 1995, many more companies followed EBay’s footprints into this branch, like Amazon, Zalando or Redcoon. (About.com, 2013), And it got not only a big topic for buying contestable products, the costumer can purchase also a great variety of services in the Internet, among other things, tourism products. E-commerce is a market with exceptional growth in global revenues, especially in the travel segment. But will E-commerce continue to grow and how will it develop in tourism? This leads...
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...MICE Industry:Business Travel Business visitors to London in the first three months of 2010 grew by 5% Business trips to the UK capital up despite tough economic climate Wednesday, July 21, 2010 The number of business visitors to London in the first three months of 2010 grew by 5% over the same period last year. This is the first quarterly rise since the second quarter of 2007. Meanwhile, spending by people on business trips leapt by 21%, up to almost £500m. These strong figures, published by the International Passenger Survey, come despite difficult economic conditions. The survey also found that overall visitor numbers to London in the first quarter fell by just 1% from the same period in 2009. This compares with a fall of 5% nationally. This drop in numbers is partly a result of severe weather conditions during the quarter that led to travel problems into and out of the UK. Sally Chatterjee, CEO, Visit London said: “London continues to be a focal point for global business, even in the face of challenging economic conditions. The jump in spending by business visitors is a reflection not just of returning confidence but also of the unrivalled range of restaurants and attractions on offer in the capital.” The US brought in the most business passengers. Numbers were up 10% and expenditure by 30%. Numbers from France were up 33%, Spain 57% and Germany 13%. In terms of holiday visitors, France brought in the most people. German numbers spiked by 16%, while the number of Irish...
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...Tourism Marketing Management Tourism Marketing Management Submitted by: Mayur Peswani (A-38) Rahul Purswani (A-39) Shivangi Agarawal (B-01) Tania Patel (B-41) In-Depth Analysis Of Major Tour Operators in India Submitted to: Prof. Bijal Mehta Submitted by: Mayur Peswani (A-38) Rahul Purswani (A-39) Shivangi Agarawal (B-01) Tania Patel (B-41) In-Depth Analysis Of Major Tour Operators in India Submitted to: Prof. Bijal Mehta Table Of Contents Tourism Marketing Management 0 0 Tourism Marketing Management 2 Latest facts and figures of tourism sector (till Jan,2015) 4 Direct contribution of tourism and hospitality to GDP 4 Foreign tourists arriving in India 5 Foreign exchange earnings from tourism in India 5 Expected share of tourists by expenditure 5 Visa on Arrival and Earnings 7 Background Literature 13 Methodology 20 Analysis 22 (Of Tour Operator Industry) 22 Analysis & Interpretation 24 (Of Our Survey) 24 Findings of Study 37 Tourism Marketing Management * Tourism Sector in India (Overview) Introduction Tourism and hospitality, a key sector of the Indian economy, plays a key role in the growth of Brand India and accounts for around 12.4 per cent of the total employment in India. Globally, tourism ranks fifth as an export category after fuels, chemicals, food and automotive products. The tourism and hospitality sector in India is highly optimistic with a large number of hotel chains having lied...
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...Your company functions thanks to some process and its technical infrastructure About the technical part, the SQL network is the informational engine. In fact, every flow of information goes through this network, which allows a good communication inside your agencies and between your employees. On the other hand, we will try to detail the different process which ruled your company. First, you have the support processes : - The creation of the catalog : Negociation with tour operators Negociation with tour operators Director searchs for new trip Director searchs for new trip Tour operators propose some matching elements Tour operators propose some matching elements Create the description of the new trip Create the description of the new trip Accept tour operator’s proposal Accept tour operator’s proposal Publishment of the catalog bi-annualy Publishment of the catalog bi-annualy Give/Show the catalog to the client Give/Show the catalog to the client You have the responsibility to choose the trips you will propose to your client, maybe it will be helpful for you to have some feedbacks from your clients, in order to have some informations about your clients requests. Moreover, the time to have a new trip to include in the new catalog is very long and maybe requires some adjusment to make the process more efficient. * Accountancy monitoring : Make invoice Make invoice Monitoring of the client payment Monitoring of the client payment Make accouting...
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