...Lab 6: Basics of Troubleshooting Task 1: Six-Step Troubleshooting Process • Step 1: Ascertain what the problem is.It could be a problem with the Hard Disk. • Step 2: Write down probable causes of the problem. Somehow the Hard Disk was damaged or bios was attacked by a virus. • Step 3: Determine whether theories are correct through testing. Can go to the bios and find out if the Hard Disk is responding. • Step 4: Create and implement a plan to resolve the problem. Do the “Last known good Configuration” and work from there to resolve the problem. • Step 5: Verify that the problem has been fixed; employ preventive measures. Start repair and check Bois battery. • Step 6: Document the entire process. Complete Task 2: Last known Good configuration Utility 1. Complete 2. Complete 3. Question 1: How do you access the advanced Boot Options menu? First restart your computer, then press F8 to access the advanced boot options menu. Question 2: What does the Last Known Good Configuration utility do? It restarts your computer to the last time that it was working correctly so that you can repair it. Question 3: When would you use the Last Known Good Configuration utility? Provide at least one example. I would use it if I had installed a video card that didn’t work or was installed incorrectly. Task 3: Event Viewer 1. 2. Complete 3. Complete 4. Complete 5. Description: Event 219, the source is Kernel-PnP, and the event ID is 219. 6. Complete 7...
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...The purpose of this paper is to critique the user manual of the Samsung 460DX-3 LCD display. The manual is set up in PDF form to easily be viewed on a computer or hand held device. There are numerous tabs to select that will allow the user to quickly find the information they are looking for. The manual seems to be in good written order with images and warnings to help the user operate the display. The first section of the manual is about safety instructions. This section includes both headers and footers to let the user know what subject they are reading about and also what page they are on. The images that are shown are really helpful in determining what may be dangerous to the user while operating the display. The manual uses the color red to show warnings and other images about the display such as the electrical plug and safe lifting instructions. The safety instructions are not vague in any way that would confuse the user. Anyone with the ability to read would be able to understand these safety instructions. The next section of the Samsung’s manual is the introduction section. This section explains to the user everything they must expect when they first get the display home. It shows how to take it out of the box safely and what contents should be in the package when first opening it. This section also includes headers and footers for the user. This section is very useful as it explains the different buttons and inputs that are located on the display. Images are present...
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...Darius Murdock ------------------------------------------------- 2322 Saint Clair Drive, Temple Hills, MD 20748 ------------------------------------------------- 240-392-2369(home) 240-308-9360(cell) dariusm_murdock@hotmail.com, dmurdock114@email.itt-tech.edu SKILLS & ABILITIES Networking * TCP/IP /LAN/WAN / Cisco Router / OSI * Network Technology * GUI ApplicationsOperating Systems * Windows 2000/7/XP/8 * Windows Server 2008/2010 / Active Directory * Linux * VMwareHardware * Assemble/disassemble PC’s * Install, configure, troubleshoot and repair * Installation, testing and troubleshooting of cabling (Patch, Fiber, Twisted & Crossover)Software * Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Visio * Exchange and Sendmail for E-mail servers * Install, and troubleshoot | Development * Intro Programming * Client Server General * Strong written and oral communication skills * Team building * Customer Service * Problem Solving * Reliable * Flexibility | EDUCATION ITT Technical Institute – Springfield, Virginia- Present Associate of Applied Science Degree in Information Technology – Network Systems Administration Anticipated Graduation Date: Spring 2015 Suitland High School- Forestville, Maryland- 2009-2013 High School Diploma RELEVANT EXPERIENCE Save A Lot Grocery Store- Store Clerk July 2014-Present * Stock store product in the all the aisles. * Greet...
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...Gabriel Stoecker NT2640/ Thursday Troubleshooting Procedures ITT Institute Virtual Library; Method and System for performing simplified troubleshooting procedures to isolate connectivity problems. “Initializing the proxy client module with the identity of a VLAN on which the client computer is connected and which an IP address of the end station in a network, with the client IP address and client MAC address, the identity of the VLAN and the IP address of the end station provided by a remote computer coupled to the third port of the switch; disabling the first port of the switch; with the proxy client module having a logical interference with the VLAN and utilizing the IP address of the end station in the network. The client IP and client MAC addresses and the identity of VLAN provided by the remote computer to: 1) assign the client IP address + MAC addresses to the logical interface with VLAN 2) Run a sequence of connectivity tests with the end station when the first port is disabled. 3) Reporting the result of the sequence of connectivity to facilitate identification of the reasons packets are being dropped; a) Determining whether the connectivity problem is on the switch or on a link in the switch b) Identify the reason for the packets being dropped c) Identify two features responsible for dropping the packets, such as failure to respond to Address Resolution Protocol (ARP)” How Tracert Works It uses ICMP Internal Control Message Protocol...
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...TROUBLESHOOTING Common Windows errors and how to fix them I have problems in Windows after installing new software Issue I have problems in Windows after installing new software. Cause After installing any utility, driver, or other software program you can encounter an almost endless list of issues that can be caused by any of the below reasons. 1. Confliction with other software installed on the computer. 2. Issue with program. 3. Improper installation or problems with installation. Solution Reinstall or uninstall the program If you're encountering problems with your computer or other programs after installing new software on your computer, uninstall the program and see if the issues persist. • Uninstalling Windows software. After the program has been uninstalled try installing the program again. • How to install a software program. Note: If after installing a program you're unable to boot into Windows, try booting into Safe Mode. Check for software program updates or new versions If you continue to experience issues verify that the program, game, or utility you're installing doesn't have any updates by visiting the developer of the program website. If you're installing a software program or drivers for a hardware device such as a printer. Get the latest software and drivers from the manufacturer instead of using the included software. A listing of links to drivers can be found on our drivers page. How do I fix illegal operations...
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...Assignment 1. DHCP Troubleshooting Dear Junior Administrator, I would start by rechecking your initial configurations to make sure the setting were saved. Once that is done, check to see if the workstations have picked up a new lease or not. If that doesn’t resolve the issue, did you check to make sure the server is up and operational? Have any Error messages or pop up’s appear with any type of warning, if so what did it say? Once the server has been checked, if it is working properly we will check these three common problems; 1. “The client might be configured to use an IP address not provided by the server. 2. The server sends a negative response back to the client, and the client displays an error message or popup indicating that a DHCP server could not be found. 3. The server leases the client an address but the client appears to have other network configuration–based problems, such as the inability to register or resolve DNS or NetBIOS names, or to perceive computers beyond its same subnet.”(Troubleshooting DHCP) On the chance that the DHCP server is off I would like you to follow these steps to try to restart the DHCP server. 1. “Start Windows Server, and log on under an account with Administrator rights. 2. At the command prompt, type net start dhcpserver , and then press ENTER. As a helpful tool Use Event Viewer in Administrative Tools to find the possible source of problems with DHCP services.”(Troubleshooting DHCP) I hope some of this...
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...Part A - Narrative and Bridge Troubleshooting Electric Circuits. Narrative I have always had an interest in finding out how all things electrical work. From a very young age I started to fix things electrical around the house and started hooking up house and car stereos and recievers. Once I got my first computer I st had to know how it worked. So I took it apart and ending up trashing it. But that fine day my interest in circuits and circuit boards grew. As I grew older and he computers became more advanced, I knew things could short out more and I had to learn how o fix these things. So I started to study and look into the details of these electronics and how they worked. I wanted to know how these things worked and if something went wrong could I fix it. Most importantly I could get a better understanding of why the circuit fired. It was a lot of fun figuring out and fixing the problem myself. When listening to music that had a little too much wattage hook up to it, or the sub woofers was too much wattage and had fried all the speaker channels. I had to order new channels and fuses, the fuses where easy to install but taking everything apart to get to the channels on this kind of old school reciever was a little difficult. BRIDGE What I would like to learn more about is the fault point of an electrical circuit in different items. And what are the symptoms of the failure? I know that if you over-clock a computers processor to much it will overheat...
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...DHCP Troubleshooting Each subnet can have only a single DHCP scope with a single continuous range of IP addresses. To use several address ranges within a single scope or subnet for the DHCP service, you must first define the scope and then set any required exclusion ranges. Use the entire range of consecutive IP addresses that make up the local IP subnet for which you are enabling the DHCP service. Set exclusion ranges for any IP addresses within the scope that you do not want the DHCP server to offer or use for DHCP assignment. By setting an exclusion range for these addresses, you specify that DHCP clients are never offered these addresses when they request an IP address from the server. Excluded IP addresses can be active on your network, but only by manually configuring these addresses at hosts that do not use DHCP to obtain an address. To create a new DHCP scope: 1. Open the DHCP Microsoft Management Console (MMC) snap-in. 2. In the console tree, double-click the DHCP server you want to configure. 3. Right-click IPv4 or IPv6 and then click New Scope. 4. Follow the instructions in the New Scope Wizard. Before you create the scope, determine starting and ending IP addresses to be used within it. Depending on the starting and ending IP addresses for your scope, the DHCP console suggests a default subnet mask useful for most networks. If you know a different subnet mask is required for your network, you can modify the value as needed. When you finish creating...
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...DHCP Troubleshooting Dear IT Admin: I am working at a branch office and have been tasked with changing out the DHCP scope to match the overall corporate IP address scheme. The main office assigned me an IP address range of 192.168.0.200 through 192.168.0.225. I changed the scope on Friday afternoon and came in on Monday morning to discover that only some of the workstations had picked up new leases from the new DHCP scope. Any ideas as to what may be happening what I might check or adjust? Thank you, Junior Admin From IT Admin: To: Junior Admin: A scope must be defined and activated before DHCP clients can use the DHCP server for dynamic TCP/IP configuration. DHCP servers do not communicate scope information with each other, you must be careful to define scopes so that multiple DHCP servers are not assigning the same IP address to multiple clients or assigning addresses that are statically assigned to existing IP hosts. A DHCP server can only service requests for a scope that has a network ID that is the same as the network ID of its IP address. Use the display dhcp server tree all command to verify that an address pool containing or residing on the same subnet as the subnet of the receiving interface’s IP address is configured. The DHCP server assigns IP addresses with leases (support for lease duration depends on the device model). If an IP address has passed its lease duration, the DHCP server does not assign the IP address. Execute the display dhcp server ip-in-use...
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...Troubleshooting Checklist for Pumps and Control Panels |PUMP OPERATION | |PROBLEM |POSSIBLE CAUSE |REMEDY | |Pump will not start. |No power to motor. |Check for blown fuse or open circuit breaker. | | |Selector switch may be off. |Turn to "On" position. | | |Control circuit breaker may be tripped. |Reset the circuit breaker. | | |Overload heater in starter may be tripped. |Push to reset. | | |Overload heater in starter may be burnt out. |Replace the heater. | |Pump will not start and overload heaters |May be improperly grounded. |Turn power off and check motor leads with megger or | |trip. |Motor windings may be imbalanced. |ohmmeter. | | |Impeller may be clogged, blocked, or damaged. |Check resistance of motor windings. If three-phase, | | ...
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...Troubleshooting Assignment 1 Troubleshooting Scenarios In the real world, practical problems often can be solved in multiple ways. Provide thoughtful solutions to each of the following problems using available resources, such as articles on the web or in print, blogs, podcasts, videos, user guides, other individuals and electronics and computer stores. Respond to each scenario with at least 3 solutions. The response should be written in paragraph from, and should provide detailed instructions for the user to solve the problem. 1. Computer Cannot Boot You recently purchased a computer from a friend. When you turn on the computer, a message displays that says, “Operating system not found” What steps will you take before calling technical support? 2. Poor Computer Performance Your friend sends you an email message stating that her computer is running slowly. She asks if you know of any programs that are included with Windows that will help increase her computer’s performance. How will you respond? 3. Maximum CPU Usage Because your computer is performing slowly, you start the Windows Task Manager to investigate. You see that the CPU usage is near 100%. You are not aware of any other programs currently running. What might be causing this? 4. Password Required After turning on your computer, it prompts you to type a password to continue the boot process; however, you forgot the password. What are your next steps to allow the computer to continue...
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...Introduction to Personal Computers Arthur J. Teufel III TB143 I own two personal computers, particularly a desktop and a laptop. Both of these PC’s are running Windows XP Media Center Edition 2005. The desktop, an HP M7250N, was purchased in April 2006 and the laptop, a Toshiba M105-S3004, was purchased in June 2007. Both PC’s were purchased new. At first both units performed very well with no long term issues. Approximately two months after the purchase of each computer, I noticed that they were failing to automatically install several updates from both the Windows Update and the Microsoft Update sites. These updates included various security and root certificate updates. The updates were able to download to my computers, but the installation itself had failed. The only changes that had been made to the computers were the installation of updates, some games, Microsoft Office 2003, and some utility programs. Regular maintenance (disc cleaner and defrag) had been performed nearly weekly. My first course of action, per Microsoft’s instruction, was to click a link on the update site which, referencing a specific error number, took me to a search of the Microsoft Knowledge Base. Unfortunately, I was unable to find any Knowledge Base articles that specifically addressed failed automatic updates. My next attempt to gain a clue was to search Microsoft’s entire Knowledge Base as well as Tech Support forums for a mention of “Failed Automatic Updates installation...
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...Dear IT Admin: I am working at a branch office and have been tasked with changing out the DHCP scope to match the overall corporate IP address scheme. The main office assigned me an IP address range of 192.168.0.200 through 192.168.0.225. I changed the scope on Friday afternoon and came in on Monday morning to discover that only some of the workstations had picked up new leases from the new DHCP scope. Any ideas as to what may be happening, what I might check or adjust? Thank you, Junior Admin --- Dear Junior Admin, A common problem that happens more often than not is assuming as soon as DHCP options are changed that all PCs will automatically implement them. It sounds like this may be an example of that exactly. With DHCP when the computer comes online it does a broadcast search for a DHCP server. The server responds with a message offering an IP address, subnet mask, and default gateway as well as some DNS options and WINS if that is configured. Once the pc accepts it the DHCP server will send an acknowledgement message. At that point the PC will send back a message that it will take it and the DHCP server will send a message indicating that an IP address has been reserved for the lease period. At this point the PC will not contact the DHCP server again until halfway through the lease time, which is usually a default period of 8 days. If you want to force all of the PCs to grab a new IP address then you will have to go to each computer, open a DOS prompt, and...
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...Troubleshooting Graphics Drivers A user asks you to troubleshoot his Windows 7 workstation, which is behaving erratically. He has recently purchased and installed a new graphics adapter. Since then, he sees occasional wavy lines on the display. You run Device Manager on the system and note the manufacturer, model, and version number of the device driver for the graphics adapter. Then, you check the adapter manufacturer's website and discover that there is a new driver available for the adapter. After downloading and installing the driver update, you restart the system. The system appears to start normally, except that the graphical interface has been replaced by incomprehensible noise. Because you cannot see the display, you cannot work with the system. Explain the following: • Describe the problem. • What should you do to return the computer to an operational state? With a graphics adapter if after installing the update and the system is nonfunctional it is most likely caused by a bad driver. First thing you should do to return the computer to an operational state is unplug the HDMI or VAG wire from the graphic card and plug the VGA wire of the monitor to the VGA port on the motherboard. Then you need to troubleshoot the driver. First thing you can try is opening the properties sheet for device and check the device status. You can launch a troubleshooter from here. If you are unable fix the problem from here the next thing you can try is to open the device manager and...
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...AMIBIOS is a kind of BIOS manufactured by American Megatrends (AMI). Many popular motherboard manufacturers have integrated AMI's AMIBOS into their systems. The error of six beeps means that there has been an 8042 Gate A20 test error. This beep code is usually caused by an expansion card that has failed or the motherboard that is no longer working. Step 1. Six Beeps- 8042 Gate A20 test error is usually caused by an expansion card failure or that the motherboard that is no longer working. Step 2. Determine if it is the expansion card failure or that the motherboard is no longer working. Step 3. Power on the computer or restart. Listen to beeps very carefully. Step 4. Update the BIOS, replace Expansion Card, and replace the motherboard, if necessary. Step 5. Power on computer after installation of updated BIOS, or the Expansion Card, or the replaced motherboard. Step 6. Ensure to document all processes with outcomes before during and after installation of each program. Phoenix BIOS is manufactured by Phoenix Technologies.The beep codes from a Phoenix-based BIOS may be exactly the same as the true Phoenix beep codes and they may vary. A 1-3-1-3 beep code pattern means that the 8742 keyboard controller test has failed. This usually means that there is a problem with the currently connected keyboard but it could also indicate a motherboard issue. Step 1. 1-3-1-3 beep pattern, it means that ther is a problem with the keyboard or motherboard issue. Step 2. 8742 keyboard controller...
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