How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers?
When effectively presenting an issue to the CEO and other directors and managers I would make sure that I empathized with them, and then I would present the facts. I would ensure that I used “I” statements throughout my presentation. I would tell the management team what was going on and always begin with “I have identified an issue that needs addressed and it is…” and then I would also have ready solutions to assist with correcting the issue. When I have completed my presentation I would finish with thanking them for their time and ask them to keep the things that I have noted under consideration. I conduct the presentation this way because then they are more likely to assist in the issue because I treated them with dignity and respect.

How would you specifically notify customers of such an occurrence?
When notifying the customers of any occurrence of an issue with a product, I would first have them return the product to our company for either a refund or an exchange for another product if they wished. The notification would be handled through the process of involving the media and local newspapers announcing the product recall. Additionally the company would also process e-mail communication to customers we had e-mail addresses for as well as posting the recall information on our company website. The company would list instructions for the customers to contact us for shipping information at the company’s expense and ensuring the product is returned and customers are aware of the issue.

What kind of internal actions would you take to prevent future problems?
To prevent future problems I would recommend several solutions which would involve supplying all necessary information. The company could inspect the product for safety concerns,