...business is owned by Dalman Smith, who is the President and Chief Executive Officer (CEO) and Lei Lee who is the Vice-President and Chief Financial Officer (CFO). The company currently operates eight free-standing sandwich and beverage shops located near three universities, one hospital, and four high-traffic office complexes in the metropolitan area. The firm serves mostly upscale breakfast and lunch customers and specializes in organically grown food ingredients and health-conscious beverages. Currently, the firm employs a staff accountant, eight unit managers and forty employees. The corporate headquarters occupies rented space in an office park which houses Dalman, Lei, and the corporate accountant, Jayin Chopra. Each operating sandwich shop is staffed with a manager, a team supervisor, and four customer associates. Revenues from 2011 operations were substantial with a ROI (Return on Investment) of 30%. Beginnings Sandwich Blitz was the idea of Dalman Smith whose previous experience was in middle management for a wholesale food distribution company headquartered in a large European city. An ardent devotee of healthy food, Dalman received the inspiration for Sandwich Blitz while visiting the Mediterranean area on corporate business. Dalman noted the presence of healthy sandwich shops in that area of Europe and was surprised on his return home that no such models were in operation in his local area. After considering the idea for several weeks, Dalman approached his long-time...
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...Unit 4: Organizing Cj 1. By creating a coordinating position will allow managers to identify ways to streamline and improve efficiency of work; ensuring that defined processes, quality, and best practices are adopted and updated. The new position will allow the managers to be the ones that listen attentively and with empathy to concerns expressed by others; which would allow Dalman to focus more on the expansion of the business. 2. I think promoting a existing manager is the best and the safest option at this time. By promoting existing managers Dalman can give clear, motivating, and constructive feedback; Dalman can provide challenging assignments and coaching’s to facilitate individual development; promoting within will convey trust in managers to manage, this creates a feeling of energy, excitement and personal investment; inspires others to excel. . 3. Although Lei and Dalman are business partners ultimately I think that Dalman should be the one that make the decision. Once the promotion is in place this will allow Dalman to investigate all of his options and work on the strategic issues. Dalman and Lei must agree on the direction of the company and consider anticipating long-term challenges and trend. 4. The staff level will have no authority; only reporting researching the problems, report the problems. The supervisors would give potential solutions but still on report; supervisors would develop alternate solutions. Managers would take all findings...
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...Unit 3 Assignment Sandwich Blitz S.W.O.T analysis Unit 3 Assignment Sandwich Blitz S.W.O.T analysis AB140 Introduction to Business Management \ 5/4/2014 AB140 Introduction to Business Management \ 5/4/2014 Derrick D. Hill Sr. Sandwich Blitz Inc. is a strong striving business that is having some difficulties adapting to change with technology. However there are strong commitments with managers to adapt and overcome to expand the business. Derrick D. Hill Sr. Sandwich Blitz Inc. is a strong striving business that is having some difficulties adapting to change with technology. However there are strong commitments with managers to adapt and overcome to expand the business. Organizational leaders often perform a SWOT analysis, which measures a business’s internal strengths and weaknesses and external opportunities and threats (Nickels, McHugh, & McHugh,2010). Factors are considered both fixed and variable, and give the organization the opportunity to identify areas for improvement and advancement. Dalman and Lei are dealing with a problem regarding their current technology usage. Dalman and Lei are dealing with pressure to adopt new technology and implement it in a very short amount of time. With an increase in customers leaving unsatisfied with the service they have received. Their employees are unable to properly fulfill all of the orders coming in which, in turn is a negative reflection on the Sandwich Blitz franchise. The errors that are...
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...Assignment Details and Rubric Unit 3 This week's Assignment consists of reading a scenario about Sandwich Blitz, Inc. and writing about what strengths, weaknesses, opportunities, and threats (SWOT) that the business faces if Dalman and Lei commit to a large-scale expansion of their business. In this Assignment on creating a business SWOT analysis for Sandwich Blitz, you will engage in developing the following professional competencies: • Problem solving and critical thinking by analyzing qualitative data in decision making. Click on the Video icon in the course to sit in on an operational meeting Dalman and Lei are having about the company. Dalman and Lei have recently discussed the future of Sandwich Blitz. Lei has noted the emergence of two new franchise operations that offer food and beverages similar to that of Sandwich Blitz. Although these have not yet entered the market, she feels that this is only a matter of time. The company has the resources to open two additional locations if good places can be found. The recent economic downturn has adversely affected the occupancy rates in the larger office parks that have historically been good locations for their shops. They could always look at other cities but have never considered this. Dalman and Lei are wondering if they expand again, should it be a small expansion or should they try something on a larger scale. After reading the scenario above and the readings in the text for Unit 3 and completing the practice...
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...Unit 6 Assignment MT140 Introduction to Management Matthew Guccione Prof. Suzanne Ness In the case of Dalman and Lei discrepancy of the time sheet this can be resolved by using none other than a control system called bureaucratic control system. First to implement this system they must first understand what this system means. It is designed to measure progress toward a set goal and to apply corrective measures to ensure this goal is met. In other words control system is to detect and fix certain variables and discrepancies turning into results of the ultimate goal. This process is broken down into four parts. Setting a performance standards, Measuring performance, comparing performance again the standards and determining deviations, and at last taking action to correct the problems and reinforce successes. So how can Dalman and Lei change the handbook to ensure a discrepancy can't occur again with filling out timesheets? They start with step one. Setting a performance standard which is basically a general statement of a expected goal that is benchmarked by the company. So let's say that Lei implements a new way to track and report time sheets. For example lets use a ID card that is given to the employees so they can scan the ID card was they walk in the building and this will trigger a time of when this employee has walked into building and officially working for the company. This process alone eliminates timesheets done...
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...unit 4 Assignment Levels of Management 1. How would creating a new position between the CEO and the location managers help the business to grow? Creating a new position would help the business because it would take some of the pressure off the CEO and CFO. With the new position being between the CEO and location manager, the CEO can concentrate more on the company as a whole and not be stretched to handle many locations. The new position can handle the businesses directly without having to always interrupt Dalman. Dalman can focus more on what he needs to do in order to expand the business and make it better. 2. Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to fill the position? Promoting a manager that has already been with the company for a while would be a great idea. This person already knows how the company works and what it needs as far as locational needs go. A manager that has already been with the company knows its operations and what needs to be done where it comes to the different locations. Promoting someone who doesn’t know anything about the company would take more training which means Dalman and Lei would have to take time out to train the new person. They are already stretched for time and don’t have time to train an outsider. So to alleviate some of the extra training they would have to do, just promoting a manager within the company would be better. 3. Who within the company...
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...Assignment Instructions Unit: 4 Instructions: This week's Assignment consists of reading a scenario about Sandwich Blitz, Inc., and responding to four questions. Dalman and Lei have discussed two possible avenues to grow and expand Sandwich Blitz, Inc. One possible strategy would be to franchise locations. Another strategy would be to secure venture capital to finance an internal expansion by opening more company-owned shops. Dalman feels that he just doesn’t have time to investigate these options because he is spending an increasing amount of his time assisting the location managers. Lei noted that two of the location managers had exhibited a lot of skill in the management of their locations and perhaps a new position could be added to coordinate with the location managers. This would free Dalman to work on these larger issues. After reading the scenario above and your assigned readings in the textbook, paying particular attention to the section on authority, respond to the following questions: (Please number your responses 1 – 4 according to the four questions) 1. How would creating a new position between the CEO and the location managers help the business to grow? 2. Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to fill the position? 3. Who within the company should make these decisions? 4. List the levels of authority (management) that Sandwich Blitz, Inc. would have if the new position is created. To help...
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...We are now entering unit 3. We start out by discussing the POLC levels of management or as they are also known as, the four levels of management. The POLC system is the back bones of how to manage. POLC stands for planning, organization, leading, and control. In week three we will be taking an in depth look into the first step of the POLC method, which is planning. Week four will be about organization, week 5 about leading, and week 6 will conclude our learning of the POLC method by learning the last step, which is control. The three learning objectives for this week will be; learning the basic steps in the planning process, finding the relationship between strategic, tactical, and operational planning, and learning the elements of a basic SWOT analysis. Everything that we discuss, learn, or write about will be about these three learning objectives. We will be introduced to a case about a business called Sandwich Blitz Inc. run by Dalman and Lei. We will sometimes need to read about their management issues and then use the concepts we are learning to advise them of how to solve the problem they are having in their business. This may be a fake business but the challenge they face are common issues that we may someday face when trying to manage our own businesses. This week our discussion board and our assignment are about Dalman and Lei. Goals are the desired end results. But plans are the steps needed to actually reach those goals. There are six steps in the planning process...
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...Overview Sandwich Blitz, Inc. is a successful business, owned by Dalman Smith and Lei Lee who operate eight independent sandwich shops in a metropolitan area. They specialize in serving gourmet organic breakfast and lunch sandwiches and specialties to a diverse group of clients. Recently, Lei discovered a discrepancy on one of the sales associates time-sheet. Further investigation revealed that the team supervisor allowed the employee to report unearned hours in that pay period. Lei also discovered that the employee handbook did not completely cover all of their duties and responsibilities. This left Lei no other choice, but to review and update the existing control system. Four Steps of Control System Although Bateman and Snell identify four steps that managers must take to introduce or improve the existing control system, Rao and Shankar also introduce a preliminary step - key areas to be monitored (p.170). In this particular case, Lei has already identified the type of discrepancy and the possible cause of it. Their employee handbook has not been updated and, thus, was lacking description of their duties and responsibilities as well as various operational procedures. Therefore the main area that Lei must focus on is to bring the handbook up to date. Lei could perform this task herself or delegate it to one of her regional managers. Step 1. Setting performance standards. The employee handbook will serve as a guidance for the employees and as a reference book for the...
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...COMMUNICATION FOR SANDWICH BLITZ (UNIT 9) August 7, 2012 Kaplan University Professor William Okrepkie To: All Site Managers, This email is to confirm that we have decided to take our business to the next level. Over the past 90 days, we have been testing and trying to get the bugs out of the E-Customer Ordering System. We have realized that by using this new system we will be able to increase efficiency with our customers by 45%, with a 99.9% accuracy level in getting our customer orders correct. We have realized the problems you all have been having, due to the influx of new customers that have been visiting all of your locations. So we have decided to help remedy these situations with this new automated system. We will install the E-Customer Ordering System in each of your locations within the next 3 weeks in order to help all of the site employees in completing their job functions, without feeling upset and overwhelmed. Over the next 2 weeks we will have representatives from the company come in to each location and meet with each one of you to show you all the product that we will now be offering our customers in each one of our locations. It will be each one of your responsibilities to make sure that your team is in on these training sessions or will be trained on the product at a later date. So please schedule accordingly. The reason we are doing this for Sandwich Blitz is because we see a strong...
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