2. We have to give the training to our staff regarding the information in user manual, so that they can handle the problems and giving them quick response to their problems. . Help Desk Plus gives a provision to add resolutions for all the requests that have been posted. These resolutions can be directly converted to knowledge base articles that are grouped under the solutions head. If your help desk team has already added such knowledge base articles to the solutions section, then you can search for solutions specific to your problem and fix it. Thus, the solutions module serves as a knowledge base to find solutions for known problems using the keyword-based search.

3. They should be given a quick link to reset the password, if customers …show more content…
To solve the problem we should provide the 24 hour customer service, more focus of customer problems. The toll free number, they are given to the customer so that we can call at any time to have access at night as well. Sale of each product or service, the customer service, it should be backed up as part of the quality assurance. Are delivered to customers in real time on an ongoing basis the hosting service and Internet, the customer immediately detect a problem even a little in the quality. That's why there is a possibility that the service has received final issue, a working knowledge of the customer support team 24/7/365 to resolve quickly the customer and must be Isp host. To retain customers, better chance support services from a variety of fast, of the company. To provide support to consumer Internet-related services that are many different ways. In particular, customer support services provided by the Web hosting company, is characterized by a truly great diversity of support channel. In this sense, you can get there is a chance you've noticed all queries, performed at high speed in the time frame of the solution. 24/7 support means the customer support service of 24 hours. It is a Quality Assurance Department that is provided by the Web host. To ensure uninterrupted service web hosting services of any, this is a feature high priority