...defined meanings, understood the read lines clearly and enables to relate to with the speaker. We may have encountered poor listening habit which contributes to repetitive of tasks, poor quality output, customer’s dissatisfaction, wrong interpretation and waste of raw materials. How does a poor listening skill affect the overall operation? Several times when I order the required food and beverages at Mamak restaurants, there is bound to be a mistake. I ordered Tea but the waiter shall bring Ice Tea. One of the key weaknesses I noticed in a Mamak restaurant is their waiters shall take order without jotting down in their order record. Another incident related to poor listening skills was with Astro. I called their customer care line to inform the defects on the decoder due to lightening. Their customer representative had wrongly inserted my address and I had to wait up to 10 days for a new installation. Worse I had to call them every day to find out what went wrong. They only found it out one the 9th day that the address was inserted wrongly. My colleague who works as Quality Manager stated that his newly recruited foreign operators from Bangladesh had caused a delay in customer delivery. According to him, his supervisors had carried out the wrong instructions in their operation. The situation fused further as the foreign operators had poor understanding, language barrier and poor listening skills that resulted repetitive of tasks, time and cost. Poor listening occurs at top...
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...Organizational Ethics Jonathan Zelsnack ETH/316 December 8, 2014 Carmela Davis Organizational Ethics There are a lot of different ways that the external social pressures that have an effect on the organizational ethics of a company. All companies have certain things that happen in the business because of what happened either when they were trying to figure out when setting up the company or from the ways that companies can be affected anymore these days. Back in the day Companies actually didn’t really have a lot to worry about when conducting business. They use to only have to worry about word of mouth and the news that’s how information got spread. Now anymore these days they have so much more to worry about. The reason why I say this is because of now the internet has changed a lot of how things are thought about and done. There is a lot of ways to affect companies on the internet because of things like Facebook and different types of things. The way that Facebook has such an effect on the culture of today employees of companies have to be careful on what they do or say. Most companies anymore if they hear or see that an employee has said something bad about the company then they think that they have the right to fire the employee. Mostly because it can look bad on the company wand with the search engines and everything else anything said bad about the company can actually hurt the reputation of the company and it is so easy to find information on the internet news...
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...Individuals’ varying backgrounds result in different sets of ethics. Without this uniqueness, the world would be very plain. Ethics help guide people to make the decisions they believe are just. There are many situations every day that cause people to decide their right and wrong. In scenario one, one of your friends asks about what questions were on the exam you recently took. Several students, however, do not believe that asking about the material and questions on the exam is a form of cheating. By giving out this information, it is cheating. It is important to look at the ICARE Guideline Process to evaluate this situation. The issue in this scenario is whether or not to tell your friend about the types of questions on the exam. This scenario challenges your integrity, honesty, and professionalism. The second step is considering the facts. By sharing the information on the test you are hurting yourself and others. The consequences of cheating can have lasting impacts. Sadly, not everyone gets caught cheating. But in the long run, these negative choices will come back to bite. It may be a professional exam or final exam in which the student will eventually pay the price. The third step is assessing the alternatives. One option is to ask the friend what questions they are struggling with and help them. You could recommend the student meet with the professor or teaching assistant about concepts they do not understand. Another recommendation would to have the student revisit...
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...at home and in public as well. One should have a positive ethical perspective in all environments within which they find themselves. Ethics boils down to not only knowing the difference between right and wrong, but also displaying to your environment that you know the difference between right and wrong. Body Paragraph 1: I will discuss what it means to possess a positive ethical perspective and the positive impact it has on my peers and me in the classroom environment. Body Paragraph 2: I will discuss my ethical perspective as it pertains to an educational environment, as well as work and home environment. Body Paragraph 3: I will define good ethical character. I will also discuss how it relates to all areas of life, and how a large part of possessing good ethical character deals with honesty. Conclusion: Having a positive ethical perspective will determine how successful you will be in life ranging from the classroom environment to the home environment. Honesty is of key importance to one’s ethical character. It also will determine the level of respect that you are shown by others. Having a positive ethical perspective shows yourself and others around you that you know the difference between right and wrong. If you accidentally do something wrong, that does not necessarily mean you possess a poor ethical perspective if the mistake was...
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...Daniel Howard Assignment #1 – “How Personal Can Ethics Get?” Professor: Ronnie Holmes Leadership and Organizational Behavior 4/24/2011 1. Discuss how personal differences and preference can impact organizational ethics. Personal differences and preference strongly impacts organizational ethics in an array of ways. Who decides what is right and wrong in the organization? Does the organization cater to diversity? Are the organizations codes and conducts pertaining to ethics being followed and enforced? Personal difference and preference are major determining factors that impact what is considered ethical from an organizational perspective. Diversity is the most important competency that impacts organizational ethics. In an organization there are many categories of diversity that distinguish each of its members. There are key attributes of the diversity competency that include the knowledge, skills, and abilities of individuals, teams, and the organization to be effective. Those attributes include fostering an environment of inclusion with people who possess characteristics different from themselves, and learning from individuals, teams, or organizations with different characteristics, experiences, perspectives, and backgrounds. Diversity of thought and behavior is vital to stimulating creativity and innovation, embracing and developing personal, team, or organizational tendencies—such as conscientiousness and attitudes that demonstrate respect for people...
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...Janet Lever, Gail Zellman, and Stephen J. Hirschfeld, “Office Romance: Are the rules changing?” Reviewed by, Robert Nzioka, 09-0199, Feb 2010. The corporate world has for a long time been bedeviled by the issue of office romance. In addition to meeting corporate challenges, companies must effectively deal with the likely impasse posed by office romance. It is imperative that companies effectively rise up to these challenges posed by the controversies of office romance which they often view as a thorn in the flesh in order to guarantee their survival in a highly competitive environment. Lever, Zellman and Hirschfelds article “Office Romance: Are the rules changing?” is based on research done on office romance in American companies. The authors offer a pragmatic and cautionary view of the dangers of office romance and strive to offer solutions to the pitfalls of that can afflict companies if office romance is not handled in a professional and ethical manner. The authors are quite categorical that office romance cannot be completely eliminated. They point out through statistical information that office romance is a growing phenomenon that can be viewed as a double edged sword bearing potential dangers but also carrying inherent benefits for innovative companies. The authors’ tone is indeed cautionary and they attempt to offer solutions that comprehensively cover the crisis that is office romance. The title of the article is indeed telling of the fact that as much as companies...
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...Jordan Gentry Brother Fisher ECEN 398R October 30, 2015 Henry’s Daughters: Ethic Issues 1. Prioritize the examples of ethical issues you found from most critical to least critical. Include some explanation to justify your choices. There were a wide range of ethical issues that were brought out in this video clip. Many of them I didn’t recognize nor don’t remember but I did see a few examples of sexual harassment, decisions based on politics and social influences, conflicts of interest, bribery, invasion of privacy, and people taking credit for other people’s work and ideas. Sorting by most critical to least critical I would say that the politics and social influences were the most critical. From the beginning it shows Henry on a yacht bribing someone from DOT to choose GUIDEME. Henry is only worried about person gain and interests and doesn’t seem to have the benefit of the public in mind at all. The oldest daughter, Laura, quickly figures this out and points out that there isn’t even a competition between GUIDEME and OUTOCAR because GUIDEME has already been decided by Henry’s bribe and influence. The next (2nd) issue I would say is the conflict of interest. Not only does Henry know a lot of people to persuade and ask favors from but he also used that power to hire his daughter’s on the project. He could use Laura to help persuade DOT with the final decision but he could also use Julie to get inside information about the work that OUTOCAR was doing. He wanted to make...
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...investments can be an obstacle for business owners. Convincing investors or shareholders the company is worth investing in. Companies have to educate the shareholders and explain why they would benefit from investing. Another challenge is being successful in programs within the company. Programs that flop can cause company crisis and can result in damaging the company’s reputation. What is Management’s Responsibility in Addressing These Issues? Management has the responsibility to deal with these issues in a professional manner. Researching every aspect of the issues and deciding what would be more beneficial in the areas that need attention. Making the wrong decisions can hurt the company. Management’s role in facing ethics is to educate the staff. Show them and explain to the employees the rights and wrongs. Explain to them the consequences of their actions and reward those who follow the policies. Protecting the reputation of the company is one of the important roles in social...
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...a general point of view to approach ethical issues. According to EAI ethical decision making is compose of three important factors, awareness, articulation, and application. These factors develop my understanding and identification of my CORE believes, which will reflect my personal ethical perspective and style. According to the Ethical Awareness Inventory my ethical perspective is least closely aligned with equity. My interpretation of this result indicates that the perception I use to identify my Ethics Awareness Inventory is base in my perception of fair/unfair point of view in the components of awareness, articulation, and application. Pretty much my values and ethics are attached to my consideration to do and choose between what is wrong or right (Kudler Fine Foods, 2003). According to my reflection from EAI I concluded that Kudler Fine Foods value as an organization the References Kudler Fine Foods (2003). Strategic Plan 2003. Available on the University of Phoenix student/faculty website:...
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...Enron’s downfall because their business problem which is unethical behavior. Answer2. This can believe that the reason why good people engaged, it might because of leading people, power and social status. Good people left them self they were given the wrong information that might be possible for the reason that good people engage in unethical activities in business. For example, in India, the happen is they haven’t done the basic customer need assessment in term of those customer in India can’t afford their electricity. The second reason is because of authority that you have supported and you have to pay for your president and so on for making a lot of money. Moreover, the third reason is the breaking rule. There are many difference type of name, which are Blackballing, Excommunication, Disfellowship, Discharge, Expulsion and denial. Self-serving bias is people who tend to focus on information that their pre-existing view to ensure and to understand the way that their support their own view. In addition, there is Slippery Slope, which describe people who tend to do unethical things because they have already done smaller and less extreme that lead to the choice less of unethical. Because unethical things causes by investment that is wrong, waste or called “corruption” so those people tend to continue...
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...similar, meanings. We will begin with “ethics”. When you begin a new job you may receive a standard operating procedure or manual which explains the employer’s policy and expectations, as well as your duties and what you may expect of the employer. More often than not there is a disciplinary policy included in the manual stating the employer’s rules and the consequences for failure to adhere to said rules. This manual is an example of “ethics”. It is a compilation of rules, expectations, principles, and consequences that uphold the company’s or employer’s “morals”, which brings us to that word—“morals”. The word “morals” is the more personal of the two. It is up to the individual to define his or her own morals. What is right or wrong? What is considered acceptable in one’s own mind and heart? Would taking a certain action go against what is right in one’s opinion? When one answers questions such as these for themselves they are defining their morals. In the field of IT ethics and morals are hugely important. Information and resources are at the disposal of the IT operator that could be private, personal, or secure. It is at the discretion of the IT operator how they will utilize the information that the resources provide. In conclusion, it could be said that one must have morals to have ethics. Once the morals are defined...
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...Ethics Case One ethical lesson from this article, is when something is wrong, one should speak up and let their voice about the issue be heard. A second lesson from this case is that a lot of times middle management does not report all of the facts to top management in order for critical decisions to be made. Finally, a third ethical lesson from this case is to tell the truth about effects of decisions or information being presented, so that way it is true and unbiased. All three of the above listed lessons are relevant to someone who decides to enter into the accounting profession. This is because as accounts, one of our duties is to provide accurate and timely information in order for decisions by investors, creditors, and internal managers to be made. Most all of the ethical lessons that were discussed in the case were based on misleading information, or information that was inaccurate when trying to make a final decision. The decisions discussed in the case were not made in order to help make decisions; rather top managers were trying to save themselves and their reputations. The first ethical lesson pulled from the case was that when there is information that is misrepresented or wrongly described, one should not hesitate to speak up. Whether you are looking over information from peers on your own level or information from top-level management or anyone higher in a company than you, one should be able to speak up to misrepresented information. As someone going...
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...Template: Assignment 4-1: Ethical Judgments Action Items • Review Chapter 4 in Thinking Critically About Ethical Issues • Review Key Points 4.1: Part I: Can one ever go wrong by following one’s conscience? • Follow the instructions for assignment 4-1, as described online • Review the example listed there • Fill in the blue parts with your answers • Submit to DB [pic] Inquiry #4: Express your judgment by providing premises (as many as you need) and conclusion (your ethical judgment). 1) Marvin manufactures locks and keys for automobiles. He has a mail-order business, in which he offers master keys for automobile locks. 2) Marvin realizes that his customers include more than a few thieves. 3) Stealing is wrong. i) Marvin feels that he is not responsible for the illegal ways his products might be used. n) Assisting in crimes is unethical. --------------------------------------------------------------------------- n+1) Thus, it is wrong to steal and unethical to produce products that you know are being used to steal. Inquiry #6: Express your judgment by providing premises (as many as you need) and conclusion (your ethical judgment). 1) Lucille owns a telephone answering service. She often monitors calls to check the service her operators give. 2) If she doesn’t let them know she is monitoring, then it is unethical. i) Others may consider this to be spying. n) Spying is unethical. --------------------------------------------------------------------------- ...
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...Case Analysis: DMG- Shanghai GM598ON Spring A 1. It is obvious why guanxi and guanxiwang are so important in China. The people are very focused on connections, and building relationships with people. When you have a culture that is that focused on that, it would be illogical not to. I was always brought up to never burn bridges and build good professional relationships, because you never know when you might need a favor. By building the relationships they did, they were able to film in the Forbidden City. That was all due to the fact that the company respected the Chinese culture and religious beliefs. That would have never happened, had they not been sensitive to those aspects. Building relationships is essential to operating a successful business. I know when I sold advertising I would have never had repeat clients had I not taken the time to build good respectful relationships with them. 2. If a company was to go in to China and try to obey all of the rules and regulations they would be eaten alive. There is no way they would be successful. It seems like the only real rule that has to be followed is guanxi. Rules and regulations can be bent when there is a great working relationship and respect from both parties. Obviously, the company is very attentive to that and takes it very seriously. If a company came in worried only about the rules and not the people they are interacting with, they would essentially be booted out of the country. 3. I would think that...
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...are some potential legal and ethical issues present in this case study? Some potential legal issues that are present in this case study are fraud, and theft because where did the money go and what was it used on when it was supposed to be used on the updates of the pool, and if the money was their for it, why was it not used. Ethical issues that may be present in this case are deception, and dishonesty. 2. How would you characterize the director’s behavior? I would characterize the director’s behavior as non professional, dishonest, and very deceptive because why can has he not fulfilled what was promised. The resident’s rents were raised to upgrade this pool, and if the money is not used to do so, that is wrong and misuse of funds. He is not taking into consideration the serious concerns of an employee, or the safety of the residents. 3. Is the director an ethical role model? Why or why not? I do not think the director is an ethical role model because he is not conducting himself in a manner that a role model would. If he were a professional he would have took her concerns into serious consideration, and he would not have removed Sarah form her job in put her into another because she is concerned of the safety of the clients. 4. Were the director’s messages congruent with the organizations stated mission? Explain your answer. I do not think that the director messages are congruent with the organizations...
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