...Case summary: UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. Questions: 1. What are the inputs, processing and outputs of UPS’s package tracking system? Inputs: the inputs include package information, customer signatures, pickups, delivery and timecard information, and locations on each route. Processing: in the process of transactions, the data is transmitted to the information center and stored for retrieval. During the whole process, the data of shipped packages is available to be checked by drivers and tracked by customers. Outputs: mostly the same data as the inputs, including pickups, delivery times, locations of routes and package recipients. In addition, the outputs also include calculations of shipping rates to enable UPS customers to embed UPS functions, such as cost calculations, to their own websites. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? Technologies include...
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...Critical Information Systems: UPS America The United Parcels Service (UPS) is a corporation specializing in the collection and delivery of packages around the world. What helped this private message and delivery service go from running errands and delivering packages of anything ranging from notes and baggage to trays of food on foot or bicycles for longer distances to routing packages and servicing areas in 200 nations worldwide? It was the company’s ability to adapt with the changing of times and information technology. In keeping up with the technology age UPS’s information systems helped take them to the top. Those systems are DIAD (Delivery Information Acquisition Device), COMPASS (Computerized Operations Monitoring, Planning and Scheduling System), and UPSnet. United Parcel Service was started in 1907 by James E. Casey. Originally the company was named American Messenger Company headquartered in Seattle, Washington. Jim and his partner, Claude Ryan, had one goal. That was to provide their customers with reliable, around the clock service at low-rates and the utmost respect and courtesy. Even today those principles are embedded deep in UPS and summed up in the company’s slogan: best service and lowest rates. Six years later the company began to receive stiff competition after the introduction of the automobile. The company soon acquired their first automobile and established the first consolidated delivery technique, which is the combing of packages addressed...
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...UPS and the Utility of Information Systems Rita Robinson INF 220: IS Principles Professor Margarita Rovira March 4, 2013 It is 7:00 a.m. and my day starts with a package pickup from my local United Parcel Service (UPS) distribution center. The scene before me is very fast-paced, with a flurry of different activities occurring. There are customers coming in to ship and pick-up packages. In addition, UPS workers are receiving, scanning, and giving out packages. It was like a slideshow in 3-D. As I’m standing there I begin to wonder how all this started. How did UPS begin? So, when I got home I decided to conduct a little research on the United Parcel Service. In the year 1907 Jim Casey and Claude Ryan two teenagers from Seattle started the first United Parcel Service. Their business was located in a closet-sized basement office. They rode bicycles and used one phone to handle calls for customer deliveries. Their motto was, “To provide the best service for the lowest price.” They were so successful with their business that today UPS continues to use their motto. Because of its commitment to great service and low prices, UPS has become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 4000,000 employees (Laudon & Laudon, 2009). With so much at stake, UPS has to be cautious of external factors which can affect their international operations and cause them to adjust their operations. Some...
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...Chapter 1 INTRODUCTION Online studies refer to the use of electronic media and information and communication technologies in education. It is broadly inclusive of all forms of educational technology in learning and teaching. Broadly synonymous with multimedia learning, technology enhanced learning, computer-based instruction and training, computer assisted instruction, internet-based environments (also called learning platforms), and digital educational collaboration. These alternative names emphasize a particular aspect, component or delivery method. Online studying includes several types of media that deliver text, audio, images, animation, and streaming video, and includes technology applications and processes such as audio or video tape, satellite TV, CD-ROM, and computer-based learning, as well as local intranet/extranet and web-based learning. Information and communications system whether separate or based on either local networks or the internet in networked learning, underlie many e-learning processes. Online studying can occur in or out of the classroom. It can be self-paced, asynchronous learning or may be instructor-led, synchronous learning. It is suited to distance learning and flexible learning, but it can also be used in combination with face-to-face teaching, in which case the term blended learning is commonly used. It is commonly idea that new technologies make a big difference in education. Many proponents of believe that everyone must be outfitted...
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...tracking system? There are two sides to UPS's package tracking system: the external, customer-oriented side, and the internal company and employee oriented side. The input starts with customer with the creation of a scannable bar-coded “smart” label which can be done from the UPS website or using a special software provided by UPS, both accessible via the internet. These labels will contain data about the sender, the destination, and package arrival times. This data is received by UPS's central computer for processing and the information is then forwarded to one of their distribution centers where logistical planning will occur. UPS drivers are given a handheld Delivery Information Acquisition Device (DIAD) which can immediately record and upload pickup and delivery information and pictures of recipient signature to the UPS network, called UPSnet, for storing and processing. The data being sent from the DIAD is gathered from the scannable label on packages, recipient signatures captured, time card info, satellite feed of traffic patterns and changing schedules. Finally, all this information's outputs will include the UPS intranet available company-wide to distribution centers, customer service centers, etc., and the internet via UPS's website or embedded UPS functions within corporate customer's own websites. What technologies are used by UPS? How are these technologies related to UPS's business strategy? The technologies at UPS include bar code scanning systems, wireless...
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...PRIVACY ACT NOTICE: The VA will not disclose information collected on this form to any source other than what has been authorized under the Privacy Act of 1974 or Title 38, code of Federal Regulations 1.576 for routine uses (i.e., civil or criminal law enforcement, congressional communications, epidemiological or research studies, the collection of money owed to the United States, litigation in which the United States is a party or has an interest, the administration of VA programs and delivery of VA benefits, verification of identity and status, and personnel administration) as identified in the VA system of records. 58VA21/22/28, Compensation, Pension, Education and Vocational Rehabilitation Records - VA, and published in the Federal Register. Your obligation to respond is required to obtain or retain benefits. Giving us your Social Security Number (SSN) account information is mandatory. Applicants are required to provide their SSN under Title 38, U.S.C. 5701(c)(1). The VA will not deny an individual benefits for refusing to provide his or her SSN unless the disclosure is required by a Federal Statute of law in effect prior to January 1, 1975, and still in effect. The requested information is considered relevant and necessary to determine maximum benefits provided under the law. The responses you submit are considered confidential (38 U.S.C. 5701). Information that you furnish may be utilized in computer matching programs with other Federal or state agencies for the ...
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...oleh UPS dengan menggunakan sistem informasi? Menurut Anda, apa yang akan terjadi jika sistem informasi tersebut tidak tersedia? Jelaskan jawaban Anda. 2. Jawab seluruh pertanyaan pada halaman 23 dalam kolom SIM BERTINDAK. Jelajahi situs web UPS (www.ups.com) dan jawab pertanyaan-pertanyaan berikut: a. Informasi dan layanan jenis apa yang diberikan oleh situs tersebut kepada perorangan, bisnis kecil, dan bisnis besar? Buat daftar layanan ini dan tulis bebrapa paragraf yang menjelaskan satu di antaranya seperti transaksi langsung atau pemrosesan pengiriman otomatis UPS (UPS Trade Direct or Automated Shipment Processing). Jelaskan bagaimana Anda atau bisnis Anda akan mendapatkan manfaat dari layanan tersebut? b. Jelaskan bagaimana situs tersebut dapat membantu UPS mencapai beberapa tujuan strategis yang telah dijelaskan di awal bab. Apa dampak terhadap bisnis UPS jika situs Web ini tidak tersedia? Jawab: 1. Permasalahan yang diselesaikan oleh UPS dengan menggunakan sistem informasi adalah UPS dapat membantu pelanggan dan perusahaan untuk meningkatkan ketepatan/keakuratan waktu pengiriman (delivery). Contoh: Untuk perusahaan Nike, UPS sangat membantu meningkatkan tingkat ketepatan pemenuhan pesanannya, meningkatkan ketepatan/keakuratan waktu pengiriman (delivery) dan peningkatan pelayanan pelanggan (service to customer). Selain itu, permasalahan lain yang diselesaikan oleh UPS dengan menggunakan sistem informasi adalah sebagai berikut: a. Keunggulan operasional. UPS telah...
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...“Information Systems Proposal” July 9, 2012 Axia University BIS 220 – “Introduction to Computer Applications and Systems” Alicia Snedeker A&R Records Inc. Table of Contents 1. Introduction 2. Table 3. Benefits of Information Systems 4. Drawbacks of Information Systems 5. Conclusion Operating a business is hard and what makes it harder is not being familiar with the information systems being used. A business owner should have the understanding of which information systems work best for the business. I am writing this proposal to better inform you of how the knowledge of these information systems most benefits A&R Records Inc. Times have changed and we need to meet the times head on and maximize our value. The systems I am proposing we use are Transaction processing system, Functional Area IS, Management Information Systems, E-commerce systems, Office Automation Systems and Expert Systems. Different types of Information Systems | Benefits | Drawbacks | Transaction Processing Systems | Will allow us to ring up customers through check, credit, debit or even cash in an automated fashion. | If the system goes down it takes us longer to ring up the customers and only cash will have to be the choice of payment. | Functional Area Information System | Will allow us to make sure employees clock in to make sure payroll is being tracked. | System Crashing would not allow our employees to clock in and ensure the right amount of hours is...
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...What is the difference between information technology and information systems? An information system is a set of interrelated components designed to work together to create, modify, store, and distribute information to support decision making and control in an organization. This is accomplished through the use of information technology which consists of all the hardware and software that an organization uses to achieve its objectives. For example, hardware includes servers, PCs, storage devices, phones, handheld devices, printers, scanners, routers and other devices; while software includes operating systems like Windows, Microsoft Office software, databases, networking software, and any other software that the firm uses. The firm’s information technology infrastructure is the foundation on which its information system is built. An information system produces information that the organization needs to make decisions, analyze problems and produce products and services. The information system does this by performing three main activities: input collects raw data, processing converts this raw data into useful information, and output transfers the information to the people that will use it. Information systems are more than hardware and software. They include all the components that make up the system including the firm’s information technology, the internet, organizational structure, management, workers, and business functions like marketing, accounting, operations, human resources;...
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...Chapter 1 Business Information Systems in Your Career 1.1 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career STUDENT LEARNING OBJECTIVES • How are information systems transforming business and what is their relationship to globalization? • Why are information systems so essential for running and managing a business today? • What exactly is an information system? How does it work? What are its people, organization, and technology components? 1.2 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career STUDENT LEARNING OBJECTIVES • How will a four-step method for business problem solving help you solve information systemrelated problems? • How will information systems affect business careers and what information systems skills and knowledge are essential? 1.3 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career The New Yankee Stadium Looks to the Future • Problem: Escalating salaries, travel costs, and ticket prices, more competing entertainment options. • Solutions: Enhance fan experience by building state-of-the-art new stadium. 1.4 Copyright © 2011 Pearson Education, Inc. publishing as Prentice...
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...Systems Consideration in HRIS In today’s knowledge economy, organizational success depends almost disproportionally on the performance of Human Resources (HR). To increase the effectiveness of Human Resource Management (HRM) organizations are becoming more dependent on human Resource Information Systems (HRIS). A HRIS organizes employee applicant and qualifications, organizational demographics, recruiting, professional development, performance appraisals, payroll, retention, and attrition. Organizations that implement HRIS’s improve the organizations administrative efficiency with faster information processing, improved employee communications, greater information accuracy, lover costs and overall HR productivity improvements (Beadles, 2005). When selecting a HRIS, Human Resources (HR) should consider the efficiencies of using software as a service, the inefficiencies of various Microsoft Access based database software, the risks involved with integrating and combining multiple products into one system, and the consequences of improper database maintenance. In analyzing HRIS’s that would be beneficial in my current organization I chose to focus on HRIS Pro by Micro Systems, and MyHRIS by Nuview Systems. Commercial Database Systems HRIS-Pro information management software allows organizations greater effectiveness in managing HR functions and responsibilities. The advantages of HRIS-Pro are the information systems cost, modular flexibility, expansion capabilities,...
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...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...
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...Computer Information System Brief ACC/542 Computer Information System Brief Kudler Fine Foods operates in La Jolla, Del Mar, and Encinitas California providing gourmet meats, cheese, produce, wine, and deserts to the community. Kudler Fine Foods offers its customers a selection of fine foods from around the world as the company takes pride in providing the finest epicurean delights. During the review of Kudler Fine Foods determined the company’s needs to strengthen accounting practices and fix the technological weaknesses found with the technology and computer systems. This brief will discuss the key business and accounting information needs; strengths and weaknesses of Kudler’s current computer system and technology use; explain the opportunities Kudler has in terms of technology and provide suggestions; and evaluate the threats that Kudler may encounter with the current systems. Computer System Kudler Fine Foods success depends on the systems three stores have in place. As each store sells meat, bakes goods, produce, cheese, wine, and dairy products, the computer system must allow managers and employees of the company to track inventory, sales, spoilage, and consumer purchasing trends. The current computer system in each store is accessible 24 hours a day, and the owner is responsible for training the employees to ensure each employee understands the daily operating system. The decision to have the owner train the employees serves as a strength because...
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...message would be sent out to managers and employees to know about the investigation and explain my role as a systems analyst. I would meet with key managers, users, and IT staff to describe the project, explain my responsibilities, answer questions, and invite comments. This starts an important dialog with users that will continue throughout the entire development process. When interacting with users, I would highlight the point that this investigation is not about a problem that Riordan Manufacturing has, but rather the additional capability that the company would like to have. This would help employees to not focus on desirable new features and enhancements rather than on current system limitations. Instead of focusing on difficulties, I would question users about additional capability they would like to have. Using this approach, I hope to highlight ways to improve the user’s job, get a better understanding of operations, and build better, more positive relationships with users. INFORMATION-GATHERING TECHNIQUES A. Analyze Organization charts. This would give me a fair understanding of how the department functions and identify individuals I might want to interview, keeping in mind that organization charts show formal reporting relationships but not the informal alignment of a group, which also is important. B. Conduct Interviews The primary method of obtaining information during the preliminary investigation is the interview. The interviewing process would consist of these seven...
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...Information System for decision making An information system can be deployed and used as a Decision Support System (DSS). Nowduri (2011, p.2) states that ‘The role of MIS in decision support is best discussed in the context of the subset referred to as Decision Support System (DSS). A DSS is a computer based system (an application program) capable of analyzing an organizational (or business) data and then presents it in a way that helps the user to make business decisions more efficiently and effectively. It is basically an informational application which depends on the information already input while answering to a given query.’ Hui’s major concerns with multiple locations are managing staff leave, payroll, timesheet and overall student information management. An information system will hold the data centrally which would help her to manage these very easily. Also due to readily available information about timesheets and leave, payroll calculation will become much easier and error free. Moreover since data will be stored centrally, data duplication will be none to minimum. Not only the top management, decision makers of every level can use the information from the system for better and faster decision making. ‘Usually the DSS is used by all levels of people within a business organization. Top level management uses DSS for strategic decisions, middle management uses for tactical decision while first line supervisors use deploy it for day-to-day operational decisions.’ (Nowduri...
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