...From this case study, we learn that UPS as an enterprise has its own cutting-edge networked systems that empower it to retain costs low and streamline its overall operations. The inputs of UPS’s package system are customers’ information such as names, address, dates, phone numbers, and weights. Kenneth Laudon and Jane Laudon claim “it all starts with the scannable-bar coded label which is attached to a package, which contains detailed information about the sender, the destination of the package, the recipient, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website” (Laudon & Laudon, 2011). This case study also shows that before the package is picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. This information is processed using special software to create the outputs such as efficient delivery route for each driver that considers traffic, weather condition, and the location of each stop. The UPS has spent a great deal of money investing heavily in advanced information technology. According to the UPS website “UPS has implemented several tools and procedures, called Package Flow Technologies, to optimize delivery routes. PFT includes a suite of hardware and software designed, in part, to help drivers plan the most...
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...MANAGEMENT INFORMATION SYSTEM CASE STUDY 1 Valery Alyssa Rosete-Lao Dr. Milani Austria MBA 12-613377 Professor I. TITLE: UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY II. BRIEF INTRODUCTION CASE SUMMARY UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan are two teenagers from Seattle with two bicycles and one phone promised the “best service and lowest rates”. UPS has used this formula successfully for more than 90 years to become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles, and the world’s ninth largest airlines. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information...
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...Case Study: UPS Competes Globally with Information Technology 1. What are the inputs, processing, and outputs of UPS’s package tracking system? * The Inputs to the UPS package tracking system includes the following shipping information: * Customers signatures * Pick-up information * Delivery information * Time card information * Processing involves using the data captured above to update information on the central computer. * Outputs include the delivery status and position of a parcel. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? a. Handheld computer – the Delivery Information Acquisition Device is a handheld computer that lets the delivery agent collect delivery info remotely for real-time updating of delivery status. b. Cellular Technology – information collected on the DIAD is transmitted from the delivery vehicle via cellular network. This allows for remote and near real-time transmission of delivery data. c. World Wide Web – Allows customers to check delivery routes calculate shipping and schedule a pickup conveniently and remotely. This increases the reach of their services to those. 3. What problems do UPS’s information systems solve? What would happen if these systems were not available? d. I these technologies were not present, customers would not be able to track their shipments in a real-time manner. e. Customers...
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...Stronger, but often harsher flavor; less expensive; crumbling lightly before use will release oils USING HERBS Fresh herbs *Ready to eat foods-add as early as possible to allow the flavor to be released *Cooked foods-add toward the end to prevent bitter flavors and burnt looking herbs Dried Herbs *Ready to eat foods-early in the cooking process *Cooked foods-early in the cooking process *If the recipe calls for fresh and you are using dried you need to ½ the amount. HISTORY As far back as 5000 BCE, Sumerians used herbs in medicine. Ancient Egyptians used fennel, coriander and thyme around 1555 BCE. In ancient Greece, in 162 CE, a physician by the name of Galen was known for concocting complicated herbal remedies that contained up to 100 ingredients. CULINARY HERBS Culinary herbs are distinguished from vegetables in that, like spices, they are used in small amounts and provide flavor rather than substance to food. Culinary herbs can come in two different forms. They can be in their natural state which is straight from the garden or bought in store, however once they are removed from the main plant they have a life expectancy of around one week if they are refrigerated. Then there is dried herbs, this form of herb is a much more concentrated than if it is fresh, these herbs can be kept anywhere from 6–12 months in a cool dark place. Herbs can be perennials such as thyme or lavender, biennials such as parsley, or annuals like...
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...UPS COMPETES GLOBALLY WITH INFORAMTION ... hakaray.pbworks.com/f/Infores.Ass2.pdfترجم هذه الصفحة 29/09/2009 - Case study: “UPS COMPETES GLOBALLY WITH INFORAMTION ... The company's inputs are: package information, customer signature, pickup ... UPS Competes Globally - Docstoc www.docstoc.com/docs/.../UPS-Competes-Globallyترجم هذه الصفحة 12/01/2011 - UPS Competes Globally Powered By Docstoc. Interactive Session: Technology: UPS Competes Globally with Information Technology Case Study ... MIS In Action Explore the UPS Web site (www.ups.com) and answer the ... Case Study Ups Competes Globally with Information ... www.termpaperwarehouse.com/.../Case-Study-Ups-Com...ترجم هذه الصفحة 06/01/2014 - Read this essay on Case Study: Ups Competes Globally with Information Technology . Come browse our large digital warehouse of free ... [PDF] Case Analysis media.wix.com/.../ea88b6_bbacf6068cdb27f4bf79f7dd...ترجم هذه الصفحة 12/01/2012 - Department of Management Studies. Faculty of Business ... Answer: the distinction between videoconference and telepresence lie on the technology. ... Case 2: UPS Competes Globally with Information Technology. Question ... [PDF] ups competes globally with information technology - ... disciplinas.stoa.usp.br/mod/resource/view.php?id...ترجم هذه الصفحة UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY. United Parcel Service (UPS)started out in 1907in a .... CASE STUDY QUESTIONS...
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...STUDY CASE QUESTIONS: UPS Competes globally with Information Technology 1. What are the inputs, processing, and outputs of UPS package tracking system? The inputs in the UPS package tracking system is the detailed information about the sender, the destination, and when the package should arrive. The inputs of UPS’s package tracking system was picked up from “smart label” (scannable bar-coded label) attached to the package. The tracking system also include customer signature, pickup, delivery information by using hand held DIADs. The package tracking system also input the information about the current location (while en route) of the package and billing and customer clearance documentation. The processing takes places when the information is input in the scannable bar-coded label which is attached to a package. The information from the smart label is then transmitted to one of UPS’s computer system, and then it is finally sent to the distribution center nearest its final destination where the dispatched downloads the label data. The data is transmitted to the UPS central computer and is stored for retrieval. Data is reorganized so that it can be tracked by customers. The output occurs when the dispatcher of UPS downloads the label data and uses special software to create the most efficient delivery route for each drive that considers traffic, weather conditions, and the location of each stop. The outputs include pickup and delivery times, location while en route, and...
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...analysis of the information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge. OVERVIEW nfrastructure, data and proprietary e-commerce software elements are the foundation of UPS’s technology success. These tools work together to support its e-commerce strategy, which in turn supports the company’s business strategy. The company’s ongoing investment and research in emerging technologies gives UPS its competitive advantage according to Tom Creech, North Florida District E-commerce Manager. “UPS is always interested in current and emerging technologies that can assist our business and improve our efficiency” (Creech, 2004). Several awards have been presented to UPS for its application and innovativeness in e-commerce technology. InternetWeek’s lists UPS in its 2004 top...
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...Introduction: In the Information Technology field as with many professional fields it is necessary to have a clear code of ethics that ensures the safety of the professional, the organization, and the client. This code of ethics should reflect the standards that are put forth by the profession and the expectations that the profession has for those who work in this field. When developing the code of ethics I reflected on what has been important to me in my career in terms of technology, ethics, and safety in the military and in my current career. I also reflected on what I believe will be important to me when I entered the information technology profession, and what is ethically correct in terms of the profession, the organization for which I work, for the clients, and for all stakeholders. Based on this reflection, the ten point code of ethics below represents what I believe to be important in terms of the information technology profession. Point One: Follow the steps necessary to prevent unauthorized access to user identifications, passwords or any information that may be used to access information systems, user accounts, or information pertaining to stakeholders. As an IT professional you will take precautions necessary to prevent unauthorized access to user identifications, accounts and passwords. You will take the necessary steps to ensure that information systems cannot be accessed by unauthorized users. You will ensure that all user accounts and information pertaining to stakeholders...
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...1. Information systems are too important to be left to computer specialists. Do you agree? Why or why not? I don’t agree because information systems are not just technology. According to the textbook page 22, “Managers and business firms invest in information technology and systems because they provide real economic value to the business.” Also, “We can see that from a business perspective, an information system is an important instrument for creating value for the firm. Information systems enable the firm to increase its revenue or decrease its costs by providing information that helps managers make better decisions or that improves the execution of business processes. “ The information systems are not just technology but also management. So, the information systems should be left to the managers. 2. If you were setting up the Web site for Disney World visitors, what management, organization, and technology issues might you encounter? Summary: There are too many people standing in line everyday in Disney. Disney is using information technology to change that experience. Management issues：Disney needs to find more efficient and productive ways to utilize its existing facilities. In Disney’s case, this means encouraging customers to spend more time on the premises and to make repeat visits. So, we need to devise revenue-generating strategies and devise technology strategy. There also may be some issues, such as difficulties of evaluating performance, legal and...
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...Solution: Window on Technology: UPS Competes Globally with Information TechnologyUPS invests heavily in information systems technology to make its business more efficient and customer-oriented. It uses an array of information technologies including bar-code scanning systems, wireless networks, large mainframe computers, handheld computers, the Internet, and many different pieces of software for tracking packages, calculating fees, maintaining customer accounts, and managing logistics.What are the inputs, processing, and outputs of UPS’s package tracking system?Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation.Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria.Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management.What technologies are used?Technologies include handheld computers (DIADs), bar code scanners, telecommunications for transmitting data, pagers, cellular phone networks, Internet, and computers.How are these technologies related to UPS’s business strategy?UPS has used the same strategy for...
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...Business Information Systems in Your Career C H A P T E R 1 STUDENT LEARNING OBJECTIVES After completing this chapter, you will be able to answer the following questions: 1. How are information systems transforming business, and what is their relationship to globalization? Why are information systems so essential for running and managing a business today? What exactly is an information system? How does it work? What are its people, organization, and technology components? How will a four-step method for business problem solving help you solve information system-related problems? How will information systems affect business careers, and what information systems skills and knowledge are essential? 2. 3. 4. 5. 2 C HAPTER O UTLINE Chapter-Opening Case: The New Yankee Stadium Looks to the Future 1.1 The Role of Information Systems in Business Today 1.2 Perspectives on Information Systems and Information Technology 1.3 Understanding Information Systems: A Business Problem-Solving Approach 1.4 Information Systems and Your Career 1.5 Hands-On MIS Projects Business Problem-Solving Case: What’s the Buzz on Smart Grids? THE NEW YANKEE STADIUM LOOKS TO THE FUTURE Although baseball is a sport, it’s also big business, requiring revenue from tickets to games, television broadcasts, and other sources to pay for teams. Salaries for top players have ballooned, as have ticket prices. Many fans now watch games on television rather than attending them in person...
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...Review of Business Information Systems – Third Quarter 2008 Volume 12, Number 3 United Parcel Service’s IT Infrastructure: A Case Analysis Russell Baker, Jacksonville University Brian Wm. Dudley, Jacksonville University Sean Holt, Jacksonville University Chris Stockton, Jacksonville University Vanja Vukota, Jacksonville University ABSTRACT This analysis of the information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge. OVERVIEW I nfrastructure, data and proprietary e-commerce software elements are the foundation of UPS’s technology success. These tools work together to support its e-commerce strategy, which in turn supports the company’s business strategy. The company’s ongoing investment and research in emerging technologies gives UPS its competitive advantage...
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...Riordan Amended Budget Riordan Amended Budget Introduction The official board for Riordan has tasked Information Technology with diminishing their general plan by two percent, while giving an increment of four percent to fitting line things, programming line things and outside Information Technology help administrations. There are numerous lines inside the monetary allowance that can be sliced instantly to give the essential plan cuts, yet Information Technology is critical to verify that none of the administrations being given to staff will endure with the acclimation to the financial backing. This paper will talk about the current plan, the expanded made to the asked for line things and the general plan diminish. The paper will likewise legitimize the progressions made to the financial backing. Strategic Planning and Management To accomplish any objective, all organizations need a set of choices and activities that will bring about the building and execution of arrangements. As indicated by Pearce and Robinson, these arrangements incorporate nine discriminating undertakings. Inside these errands are the organization's statement of purpose, examination, long haul destinations, fleeting techniques, and the execution of the key decisions by methods for planned asset allotments in which the matching of assignments, individuals, structures, advances, and prize frameworks is stressed? The correction of the Riordan plan will think seriously...
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...summary: UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. Questions: 1. What are the inputs, processing and outputs of UPS’s package tracking system? Inputs: the inputs include package information, customer signatures, pickups, delivery and timecard information, and locations on each route. Processing: in the process of transactions, the data is transmitted to the information center and stored for retrieval. During the whole process, the data of shipped packages is available to be checked by drivers and tracked by customers. Outputs: mostly the same data as the inputs, including pickups, delivery times, locations of routes and package recipients. In addition, the outputs also include calculations of shipping rates to enable UPS customers to embed UPS functions, such as cost calculations, to their own websites. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? Technologies include handheld...
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...Information Technology Auditing XX Jul 13 Information Technology Auditing In this paper we will be discussing the process of auditing in the information technology environment. Auditing within information technology can go several different was and focus on different aspect of information technology. The auditing process can be as simple as the review of software and extend all the way up to intricate aspects of a Government established information systems security features. The process of auditing will need to be completed by trained and experienced professional in order to be successful and make the end project survive the current changes in the information technology field. Most of the information technology communities fall within the parameters of two types of auditing, which are information technology auditing and information security auditing. We first discuss the concept of information technology auditing. Information technology management is the process of examining the controls within an information technology infrastructure. The information technology auditing process conduct an extensive evaluation and can determine if the established information system are doing their jobs. The process ensures the current information systems safeguarding stored assets, maintaining its system integrity and last but not least meeting the objectives and goals of the company deploying the system. This audit can be done at anytime encompassed with any other auditing...
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