...UNITED PARCEL SERVICE INITIAL PUBLIC OFFERING United Parcel Service’s IPO United Parcel Service was founded in 1907 and now has over 340,000 employees, 149,000 delivery vehicles, 500 planes, and $25 billion in annual revenues, UPS is the largest parcel delivery company in the world. The company delivers nearly 13 million packages each business day (9,000 packages every minute) to over 200 countries worldwide. Question 1 UPS is performing very well in comparison to its closest competitors. UPS has 51% of the domestic air and ground package delivery market share by revenue, followed by FedEx (26%) and the U.S. Postal Service (17%). Between 1988 and 1999, UPS spent more than $1 billion per year upgrading its infrastructure to track packages precisely, deliver electronic proof of delivery, and manage shipments on-line. The new systems included electronic scanners, bar codes on packages, and computerized clipboards for all UPS drivers. By 1999, UPS could handle six times as many on-line tracking requests as FedEx. UPS made no distinction between the operating facilities for air and ground operations, like FedEx. All facilities were shared, including the single fleet of trucks that handled the pickup and delivery of all UPS shipments. The integration of its air and ground operations gave UPS the ability to optimize utilization of its assets while still meeting customer service requirements. Since the operations were integrated, a package marked for “Next Day...
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...The United States Postal Service eCommerce Stratagem Abstract With Centuries of History to reflect on, the United States Postal Service has continuously strived to be the leader in the delivery and production of U.S. Consumer postal needs. Over time, delivery modes have significantly changed; consumer supply and demand has wavered; and new challenges and opportunities emerge as the cyber world evolves. The U. S. Postal Service will look to strategize though eCommerce and embrace technological invents to remain the pacesetter despite any encroaching competition. Table of Contents Getting to Where They Are Now 4 Postal Services Humble Start 4 Thinking of it by Zones 5 The Postage Stamp 6 The Shift from Manual Labor to Automation 6 The First Machines 6 Cancelling Machine. 6 The Culling Machine. 7 Edger-Stacker. 7 Facer-Canceller. 8 Mail-Flo. 9 Automation Machines 9 Optical Character Recognition 9 Projects Turnkey and Gateway (“Automatic” Post Offices). 10 Vending Machines. 10 Proof of the U.S. Postal Service’s Commitment to Technology 11 Competition facing the U.S. Postal Services 14 DHL International GmbH 14 United Parcel Service, Inc. 14 The U.S.P.S Outlook 15 The United States Postal Service eCommerce Stratagem Getting to Where They Are Now Postal Services Humble Start Even before the start of the 17th century, North American colonies realized some structure was needed to efficiently transport messages, news, and products from...
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...Rebeka Ramos Panther ID - 1948265 ACG – 6175 Case 3: United Parcel Service’s IPO 1. How is UPS performing? Back up your assessment with your financial analysis. What factors are driving this performance? Since it first opened for business 1907, UPS has proven to be a worthy competitor and more importantly a threat to be taken seriously. By 1999, after almost a century in business, UPS had captured 51% market share of the $43 billion dollar US package delivery industry. That same year they were named “Company of the Year” by Forbes and the “World’s Most Admirable Global Mail, Package, and Freight Delivery Company” by Fortune. They reported over $25 billion in revenue, which they attributed to their loyal employees, extensive geographical reach, and strong customer relations. They had become the largest parcel delivery company in the world, daily having contact with over 1.8 million customers, picking up 13 million packages, and making delivers to over 6 million business and residential addresses worldwide. Several key factors played a considerable role in UPS’ exceptional performance and industry success. For starters, UPS has always been committed to innovation, beginning as early as 1920 with its invention of the first ever-mechanical sorter and conveyor built system. UPS is also been credited with breaking new ground in delivery logistics, after creating the model for and implementing the practice of consolidating deliveries based on neighborhood groupings. However...
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...EMBA 810 Financial Statement Analysis Final Exam Summer 2014 – EMBA 20 12 July 2014 United Parcel Service Initial Public Offering Case Analysis Darrell W. Kent, Jr. 1. What are the key success factors and risks for UPS given its business strategy? United Parcel Service’s (UPS) strategy is to be the market leader within the package delivery industry with operations primarily focused on international air and ground package delivery services and secondary focus on the logistics and supply chain management services. UPS management is now prepared and ready to bring UPS from a privately owned firm to a company that is publicly traded on American and international stock exchange markets. The key success factors for UPS are as follows: i. Strong financial performance. ii. Low-Risk AAA Rating. iii. Technological leadership. iv. Operational advantage – centralized air and ground operations. v. Employee owned structure, with very strong loyalty and minimal conflicts of interest. The key risk factors for UPS are as follows: i. Unionized workforce – 58% of UPS employees and these employees are able to maintain flexible work arrangements. ii. Weak presence in the air express market. iii. Between 1998 and 1999, UPS spent more than $1billion dollars per year upgrading its infrastructure. iv. Expansion of the scope of the business with the formation of UPS Logistics Group. 2. Where, if at all, do the financial statements reflect these...
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...Review of Business Information Systems – Third Quarter 2008 Volume 12, Number 3 United Parcel Service’s IT Infrastructure: A Case Analysis Russell Baker, Jacksonville University Brian Wm. Dudley, Jacksonville University Sean Holt, Jacksonville University Chris Stockton, Jacksonville University Vanja Vukota, Jacksonville University ABSTRACT This analysis of the information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge. OVERVIEW I nfrastructure, data and proprietary e-commerce software elements are the foundation of UPS’s technology success. These tools work together to support its e-commerce strategy, which in turn supports the company’s business strategy. The company’s ongoing investment and research in emerging technologies gives UPS its competitive advantage...
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...RECRUITMENT & RETENTION OF THE VOLUNTEER:: RECRUITMENT & RETENTION OF THE VOLUNTEER THE MISSING PIECE OF THE FIRE SERVICE THE MISSING PIECE OF THE FIRE SERVICE August 15, 2002 Prepared By: Franklin Woodrow Wilson II Lieutenant, Central Kitsap Fire & Rescue TABLE OF CONTENTS ABSTRACT ............................................................................................................... iii ACKNOWLEDGEMENTS ....................................................................................... iv INTRODUCTION ...................................................................................................... 1 HISTORY OF THE FIRE SERVICE ......................................................................... 4 RECRUITMENT ........................................................................................................ 6 MARKETING THE FIRE DEPARTMENT ............................................................... 6 ISSUES AND DIVERSITY CHALLENGES ............................................................... 7 CRITICAL AREAS TO INCREASE RECRUITMENT ............................................ 9 COMMUNITY .................................................................................................... 9 SELF ESTEEM ................................................................................................. 10 NEEDS ............................................................................................................ 10 PHILOSOPHY ........
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...March, 23 1992 Associate Professor Jeffrey Sonnenfeld and Research Assistant Meredith Lazo wrote this case as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Copyright © 1987 by the President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685 or write Harvard Business School Publishing, Boston, MA 02163. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Harvard Business School. 1 United Parcel Service (A) The management committee at United Parcel Service (UPS) wrestled with the last item on the agenda. Frank Erbrick, head of the Information Services department, had been invited to make a presentation. Responding to Erbrick’s presentation, Jack Rogers, chief executive, inquired: “So you’re convinced that we can’t locate this talent internally or develop it in the smart computer-trained kids working in our districts?” “Oh, I think we can groom some from the inside, but we also have to get a large number of the senior programmers and middle managers from the outside. The field has gotten very specialized,” replied Frank. Erbrick was interrupted by Operations Vice President Frank Middendorf: “Look Frank, we don’t need people to make the computers...
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...Bargaining Power of suppliers V. Threat Of New Entrants Rationale Summarized Section III: Current Systems Major Systems Supporting Business Functions and Processes List of Current USPS MIS Specific Examples of Innovation by Foreign Postal Services Section IV: New Developments System Projects Identity and access management Account Creation Figure 1: Overview of Account Creation Process Email infrastructure Figure 2: Illustration of Email Process in Company Environment Web portal Business Information Systems Business continuity and disaster recovery Section V: Management Strategy Senior Management: Middle Management: Security Validation: Sales and Marketing: Human Resources: Operational Management: Section VI: Budget Requirements Budgeting the New Implementations Table 1: Illustration of Costs for Implementation of Proof of Concept EagleMail Plan Cost benefits and models to evaluate the cost and assets. Is the project at risk? What are the benefits? References Section I: Purpose of Plan How important is the United States Postal Service (USPS) to Americans? Is the idea of a national postal service a concept that has relevance within the competitive market in which it competes? Despite recent efforts to modernize through new technology implementations, it appears that the USPS cannot compete within its current market. The role of USPS in the...
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...Business Information Systems in Your Career C H A P T E R 1 STUDENT LEARNING OBJECTIVES After completing this chapter, you will be able to answer the following questions: 1. How are information systems transforming business, and what is their relationship to globalization? Why are information systems so essential for running and managing a business today? What exactly is an information system? How does it work? What are its people, organization, and technology components? How will a four-step method for business problem solving help you solve information system-related problems? How will information systems affect business careers, and what information systems skills and knowledge are essential? 2. 3. 4. 5. 2 C HAPTER O UTLINE Chapter-Opening Case: The New Yankee Stadium Looks to the Future 1.1 The Role of Information Systems in Business Today 1.2 Perspectives on Information Systems and Information Technology 1.3 Understanding Information Systems: A Business Problem-Solving Approach 1.4 Information Systems and Your Career 1.5 Hands-On MIS Projects Business Problem-Solving Case: What’s the Buzz on Smart Grids? THE NEW YANKEE STADIUM LOOKS TO THE FUTURE Although baseball is a sport, it’s also big business, requiring revenue from tickets to games, television broadcasts, and other sources to pay for teams. Salaries for top players have ballooned, as have ticket prices. Many fans now watch games on television rather than attending them in person...
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...Table of Contents I. II. III. History of the Envelope An Overview of Envelope Beginnings Introduction to the Envelope Envelope Construction and Types Standard Sizes and How They Originated The Beginning of Size Standardization Envelope Construction, Seams and Flaps 1. Seam Construction 2. Glues and Flaps V. Selecting the Right Materials 1. 2. 3. 4. 5. 6. 7. VI. VII. VIII. IX. Paper & Other Substrates Window Film Gums/Adhesives Inks Envelope Storage Envelope Materials and the Environment The Paper Industry and the Environment IV. Talking with an Envelope Manufacturer How to Get the Best Finished Product Working with the Postal Service Finding the Information You Need Final Thoughts Glossary of Terms 1 Forward – The EMA Guide to Envelopes & Mailing The envelope is only a folded piece of paper yet it is an important part of our national communications system. The power of the envelope is the power to touch someone else in a very personal way. The envelope has been used to convey important messages of national interest or just to say “hello.” It may contain a greeting card sent to a friend or relative, a bill or other important notice. The envelope never bothers you during the dinner hour nor does it shout at you in the middle of a television program. The envelope is a silent messenger – a very personal way to tell someone you care or get them interested in your product or service. Many people purchase envelopes over the counter and have never stopped to think about...
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...3 CHAPTER CHAPTER OUTLINE ■ ■ ■ E-Business SE C T ION 3 .1 Bu si n e s s a n d th e I n t er net SECTI O N 3. 2 E- Busi ness D i s r u p t i v e Te c h n o l o g y Evolution of the Internet Accessing Internet Information Providing Internet Information ■ ■ ■ E-Business Basics E-Business Models Organizational Strategies for E-Business Measuring E-Business Success E-Business Benefits and Challenges N e w Tr e n d s i n E - B u s i n e s s : E-Government and M-Commerce ■ ■ ■ ■ opening case study Amazon.com—Not Your Average Bookstore Jeffrey Bezos, CEO and founder of Amazon.com, is running what some people refer to as the “world’s biggest bookstore.” The story of Bezos’s virtual bookstore teaches many lessons about online business. Out of nowhere, this digital bookstore turned an industry upside down. What happened here was more than just creating a Web site. Bezos conceived and implemented an intelligent, global digital business. Its business is its technology; its technology is its business. Shocking traditional value chains in the bookselling industry, Amazon opened thousands of virtual bookstores in its first few months of operation. Bezos graduated from Princeton and was the youngest vice president at Banker’s Trust in New York. He had to decide if he would stay and receive his 1994 Wall Street bonus or leave and start a business on the Internet. “I tried to imagine being 80 years old, looking back on my life. I knew that I would hardly regret...
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...3 CHAPTER CHAPTER OUTLINE ■ ■ ■ E-Business SE C T ION 3 .1 Bu si n e s s a n d th e I n t er net SECTI O N 3. 2 E- Busi ness D i s r u p t i v e Te c h n o l o g y Evolution of the Internet Accessing Internet Information Providing Internet Information ■ ■ ■ E-Business Basics E-Business Models Organizational Strategies for E-Business Measuring E-Business Success E-Business Benefits and Challenges N e w Tr e n d s i n E - B u s i n e s s : E-Government and M-Commerce ■ ■ ■ ■ opening case study Amazon.com—Not Your Average Bookstore Jeffrey Bezos, CEO and founder of Amazon.com, is running what some people refer to as the “world’s biggest bookstore.” The story of Bezos’s virtual bookstore teaches many lessons about online business. Out of nowhere, this digital bookstore turned an industry upside down. What happened here was more than just creating a Web site. Bezos conceived and implemented an intelligent, global digital business. Its business is its technology; its technology is its business. Shocking traditional value chains in the bookselling industry, Amazon opened thousands of virtual bookstores in its first few months of operation. Bezos graduated from Princeton and was the youngest vice president at Banker’s Trust in New York. He had to decide if he would stay and receive his 1994 Wall Street bonus or leave and start a business on the Internet. “I tried to imagine being 80 years old, looking back on my life. I knew that I would hardly regret...
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...Information Systems Today, 5e (Valacich/Schneider) Chapter 1: Managing in the Digital World 1) Knowledge workers are professionals who ________. A) use knowledge to perform their jobs, but do not create knowledge B) create, modify, and/or synthesize knowledge as a fundamental part of their jobs C) use their skills to help others gain knowledge D) modify knowledge created by others, but do not create knowledge themselves E) work in the education industry Answer: B Page Ref: 5 AACSB: Use of IT Difficulty: Easy Objective: LO 1-1 Classification: Conceptual 2) Which of the following predictions made by Peter Drucker is true? A) Knowledge workers have lesser bargaining power than workers in other industries. B) Knowledge workers do not possess valuable real-world skills. C) Knowledge workers are not reliant on formal education. D) Knowledge workers are continually learning how to do their jobs better. E) Knowledge workers are not paid as well as their prior industrial counterparts. Answer: D Page Ref: 5 AACSB: Use of IT Difficulty: Moderate Objective: LO 1-1 Classification: Conceptual 3) During the time of the industrial revolution, some individuals who felt threatened by the changes brought about by technology resorted to protesting against the technology. Identify these individuals. A) Luddites B) Utopists C) Millenarists D) Utilitarians E) Preterists Answer: A Page Ref: 7 AACSB: Use of IT Difficulty: Easy Objective: LO 1-1 ...
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...Instructor’s Manual Operations and Process Management: Principles and Practice for Strategic Impact Second Edition Nigel Slack Stuart Chambers Robert Johnston Alan Betts ISBN: 978-0-273-71852-9 Pearson Education Limited 2009 Contents Part 1: Teaching Guide ........................................................................................................................................ 7 Chapter 1: Operations and processes.................................................................................................................... 8 Chapter 2: Operations strategy ........................................................................................................................... 12 Chapter 3: Supply network design...................................................................................................................... 19 Chapter 4: Process design 1 – positioning.......................................................................................................... 22 Chapter 5: Process design 2 – analysis ............................................................................................................... 26 Chapter 6: Product and service design processes ............................................................................................... 31 Chapter 7: Supply chain management ................................................................................................................ 34 Chapter...
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...An Integrated Approach to Strategy Running Case Featuring Wal-Mart Wal-Mart’s Competitive Advantage (Chapter 1) ● Working Conditions at Wal-Mart (Chapter 2) ● Wal-Mart’s Bargaining Power over Suppliers (Chapter 3) ● Human Resource Strategy and Productivity at Wal-Mart (Chapter 4) ● How Wal-Mart Became a Cost Leader (Chapter 5) ● Wal-Mart’s Global Expansion (Chapter 6) ● WalMart Internally Ventures a New Kind of Retail Store (Chapter 8) ● Sam Walton’s Approach to Implementing Wal-Mart’s Strategy (Chapter 9) Strategy in Action Features A Strategic Shift at Microsoft (Chapter 1) ● The Agency Problem at Tyco (Chapter 2) ● Circumventing Entry Barriers into the Soft Drink Industry (Chapter 3) ● Learning Effects in Cardiac Surgery (Chapter 4) ● How to Make Money in the Vacuum Tube Business (Chapter 5) ● The Evolution of Strategy at Procter & Gamble (Chapter 6) ● Diversification at 3M: Leveraging Technology (Chapter 7) ● News Corp’s Successful Acquisition Strategy (Chapter 8) ● How to Flatten and Decentralize Structure (Chapter 9) Practicing Strategic Management Application-based activities intended to get your students thinking beyond the book. Small-Group Exercises Short experiential exercises that ask students to coordinate and collaborate on group work focused on an aspect of strategic management. Exploring the Web Internet exercises that require students to explore company websites and answer chapter-related questions. Designing a Planning System (Chapter 1) Evaluating...
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