...334 Business Intelligence Journal July ANALYSIS OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND STRESS CAUSED BY THE ORGANISATION: A STUDY OF NURSES Zeynep Kalyoncu Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: zkalyoncu@gmail.com Semra Guney Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: semguney@hacettepe.edu.tr Mahmut Arslan Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: marslan@hacettepe.edu.tr Salih Guney Istanbul Aydin University, Faculty of Economics and Administrative Sciences, Department of Economics and Finance, Istanbul, Turkey Email: saguney2004@gmail.com Evren Ayranci (Corresponding Author) Istanbul Aydin University, Faculty of Economics and Administrative Sciences, Department of Business Administration (in English), Istanbul, Turkey Email: xonox@mynet.com Abstract Emotional intelligence is one of the biggest factors that contributes to the success of individuals who assume various tasks and roles in modern life. It is also important in determining how individuals cope with the stress that can potentially limit their emotional relationships, decrease their efficiency, and reduce the pleasure of life. The main purposes of this study were to consider...
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...Pakistan Journal of Social and Clinical Psychology 2012, Vol. 10, No, 1, 10-16 Emotional Behaviour and Academic Achievement in Middle School Children Nazar Hussain Soomro and Jane Clarbour Department of Psychology, University of York, USA The present study investigates the relationship between emotional behaviour and academic achievement in middle school children in Hyderabad, Pakistan. One hundred and forty-six students of grade 8 completed the Emotional Behavioural Scale for Pakistani Adolescents (EBS-PA; Soomro, 2010), and rendered measures of their social anxiety, malevolent aggression, and social self-esteem scores. These measures cumulatively represented emotional behaviour in these children, based upon Clarbour and Roger‟s (2004) model of emotional style, on which the EBS-PA scale is based. We then ascertained academic grades of these students from their school records and ran correlation between academic achievement (grades) and emotional behaviour measures. Results revealed academic achievement to be negatively associated with malevolent aggression, but positively related to social self-esteem. In addition, mediator analysis indicated social self-esteem to partially mediate the relationship between malevolent aggression and academic achievement. Keywords: emotional behaviour, academic achievement, adolescents, Pakistani There is robust evidence that emotional and behavioural problems are related with academic difficulties (Arnold, 1997; Hinshaw, 1992). These associations...
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...is Transformational Leadership? Is there a relationship between transformational leadership and emotional intelligence? Introduction For more than three decades, the paradigm of transformational leadership has attracted a vast amount of academic interest. A large number of empirical studies lend credibility to this interest by linking aspects of transformational leadership to a range of positive organisational and individual outcomes (Bass, 1997; Bass & Avolio, 1994; Lowe, Kroeck & Sivasubramaniam, 1996). Due to these desirable effects, a significant amount of research has also been undertaken in trying to understand factors that predict or contribute to transformational leadership behaviours. For this reason, the relationship between emotional intelligence and transformational leadership is one that has attracted much attention. The following paper examines this proposition in more detail. In order to gain a more detailed understanding of transformational leadership and its relationship with emotional intelligence, the paper first examines the two subjects as standalone concepts. In determining if and how a relationship exists, the paper subsequently brings the two constructs together so that a critical examination and analysis of the research available can be undertaken. Lastly, after examining the case for and against a relationship, a conclusion is drawn from the analysis presented. Transformational Leadership The notion of transforming leadership was first introduced...
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.... If there is a change in the Subject/Title/Supervisor/Co-supervisor of the ongoing thesis, please use other relevant forms. Please fill in the form completely and submit the Printed Copy, which has the approval of the Department Chair to the Institute of Graduate Studies and Research (IGSR). Incomplete application forms will be returned to the Department. The Institute of Graduate Studies and Research will finalize the application. Part I. Student & Thesis Information [To be completed by the Supervisor] |Student No | | | |Student Name and|Rita Anumbose Nkendong of stressors in the workplace. Dysfunctional customer behaviors are among| | |these stressors (Boyd, 2002). Since frontline employees have intense face-to-face or voice-to-voice interactions with customers, | | |they seem to be faced with aggressive behaviors of customers (Karatepe, Yorganci, & Haktanir, 2009). | | |Customer-related social stressors are composed of four dimensions: disproportionate customer expectations, customer verbal | | |aggression, disliked customers, and ambiguous customer expectations (Dormann & Zapf, 2004). Disproportionate customer | | |expectations refer to “situations in which customers tax or challenge the service that they want to receive from the service | ...
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...A STUDY AFFECTIVE FACTOR EXTRACTION USING METHODOLOGY FOR KANSEI ENGINEERING Tsung-Hsing Wang Department of Life Product Design, SHU-TE University of Science and Technology, Taiwan ROC Email: ch8136@stu. edu. tw Abstract In recent years, the study affective factor selection (AFs) for Kansei engineering (KE) has been an important issue in the industrial design field. Consumers’ affective responses (CARs) are usually presented in the form of a choice of adjectives. Based on the KE concept, this study conducted Factor Analysis (FA), Clustering Analysis (CA) and Procrustes Analysis (PA) to select the CARs from mobile phones product’s shape. First, in the initial stage of the study, 60samples of mobile phones were collected from the fashion market place. Twenty-two pairs of adjectives describing the mobile phones were used for a Semantic Differential (SD) experiment. K-means was implemented to find the clustering segmentations of the CARs according to the factor loading from FA, and to obtain representative pairs of adjectives within the clustering segmentations. In the meanwhile, PA was also used to decide adjective priorities according to the sorting rule. Finally, these two methods were analyzed and compared. Keywords: Kansei engineering, Affective factor, Methodology, Clustering analysis, Procrustes analysis. Introduction In the field of consumer market, the appearance of a product tends to be an important factor affecting consumers’ purchasing decision...
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...Essay Using relevant SSK19 readings, in particular the four dimensions of reflective practice presented in Pavlovich (2007, 283), discuss the fundamental role that critical thinking plays in evaluating arguments at university. Most of us would believe that we make good decisions; but most of us find it uncommon practise to use the tool of critical thinking to enhance our thinking process which enables us to make better decisions. This essay with provide examples of critical thinking when evaluating arguments by using the different dimensional levels of reflective processes. Critical thinking in evaluating arguments is stated as an essential skill for student at university level, but can only be used to its best when it grouped with the tool of reflection. Most do believe, reflection and critical thinking go hand in hand as a process, just like a personal experience cannot be truly acknowledged within if you don’t ask the question, analyse, understand or action. The fundamental role that critical thinking plays in university arguments is that it allows the student to analyse, evaluate and draw conclusion by using their own mind and not be persuaded by other external or biased opinions. Pavlovich’s reading “The development of reflective practise through student journals” (Pavlovich 2007) refers to the four dimensional levels that she believes is the summary of reflective practise. The four dimensions of reflective method are, describing the experience, analysis of the experience...
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...Research Proposal Human Resource Managers Perceptions of Leader Emotional Intelligence and its Effect on Employee Commitment: A Phenomenological Study ____________________________________________ [Insert name of Researcher] [Insert name of Institution] [Insert date of submission] Problem Statement Human Resource professionals are closely involved in all aspects of employee turnover and occupy a unique role in the organization, interacting between executives and all other employees (Gentry, 2006). Human Resource professionals are involved in organizational decision-making, liaising with senior leadership and with employees at all levels of the organization as an aspect of personnel administration and recruitment, selection, and termination (Gentry, 2006). This unique position gives Human Resources a clear overview of the personnel within the organization (Wielemaker & Flint, 2005). Leadership plays an important role in the success of an organization (Bass, 1990), and the emotional intelligence of the leader has an impact on the organization (Goleman et al., 2002). Affective commitment is important for reducing turnover (Morrow, 1993). It remains unclear whether the emotional intelligence of the leader affects employees’ commitment. This phenomenological, qualitative study will explore the life experiences of Human Resource professionals, to investigate the phenomena of the emotional intelligence of the leaders and the affective commitment of their...
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...Effects of Humor and Laughter on Healing in Adults with Illness: A Multidisciplinary Concept Analysis Lauren E. Johnson University of Texas at Arlington College of Nursing In partial fulfillment of the requirements of N5327 Analysis of Theories in Nursing Ronda Mintz-Binder, RN, MN, DNP March 10, 2014 Effects of Humor and Laughter on Healing in Adults with Illness: A Multidisciplinary Concept Analysis The stressors of illness, together with the stressors of everyday life, can challenge the coping mechanisms of all patients. The relationship between humor and health dates back to the bible: “A cheerful heart is good medicine, but a crushed spirit dries up the bones” (Proverbs 17:22, New International Version). Research across many disciplines has shown humor to be an important tool in facilitating these coping skills Humor is an integral part of everyday life and, therefore, also a component of the care and treatment of patients in the modern health care system. The purpose of this paper is to examine and analyze the concept of humor along with laughter in the healthcare arena as well as serve as a vehicle in providing a clearer understanding of the thought and its therapeutic value in nursing. Review of Literature Don’t forget to summarize here!!!! Nursing Discipline A quantitative study was conducted by Astedt-Kurki & Liukkonen (1994) to illustrate the occurrence and meaning of humor in the nursing process, as described and experienced by professional...
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...Impacts of using day care facility on children due to maternal employment Methods of Business Research Submitted by Sumbal Syed MBA 14 14-1220 Research Title: Impacts of using day care facility on children due to maternal employment. Introduction In the past few years there has been an increase in trend for women to be pursuing a career, and hence, working mothers are bound to use daycare facilities to assist them in managing their children along with other responsibilities. These children therefore get a divided share of family/home atmosphere as being part of bringing up. As part of this research project, I shall study the impact of day care facility on the children of working mothers. Keywords: Maternal employment, Working mothers, impacts of external child care, daycare facility, child care, career oriented mothers, physiological health factors, personality development. Problem statement Our problem statement shall primarily be “The effect of using day care facility on child care due to maternal employment.” In simpler words, we shall study the impact of the use of day care facilities by working mothers and its effects upon the upbringing of children. Objectives There is a need to identify if this increasing trend is beneficial for the children in the long run or not. Thus, basic objective of the research shall be to conduct a study and conclude the following: 1. Identify their mental and physiological health factors affecting the children ...
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...Strauss Friday 12th April Word Count: 2201 (3743). By Raphael Strauss Word Count: Friday 12th of April, 2013 Advertising effectiveness Advertising effectiveness MKT5A5 – Advertising and Media in the Marketing Environment Gordon Bowen MKT5A5 – Advertising and Media in the Marketing Environment Gordon Bowen Table of contents : Executive Summary: 2 Introduction: 3 Findings: 4 Factors: 4 Brand awareness: 4 Creativity: 4 Media: 5 Rational appeal: 6 Emotional appeal: 6 Specialized area: 7 Celebrity endorsement: 7 Recommendations: 8 Conclusion: 9 References: 9 Appendices: 12 Executive Summary: This report examines five factors that make an advertisement effective. They were chosen, as they are probably the most important. These factors are: 1. Creativity. It is believed that it encourages people to pay more attention (Heath, Nairn and Bottomley, 2009). Also, it allows the advert to stands out from all the other adverts, as creativity is defined by Wright (2000) as ‘original’. 2. Brand Awareness. This is important because if there is awareness, the audience will pay more attention to the advert, making it more effective. 3. The choice...
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...European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 3, No.3 www.iiste.org Effective advertising and its influence on consumer buying behavior Zain-Ul-Abideen (Corresponding Author) Department of Management Sciences, Abbasia Campus, The Islamia University of Bahawalpur, Punjab, Pakistan. E-mail: zuabideen@gmail.com Salman Saleem Department of Business Administration, Federal Urdu University of Arts, Science & Technology, Islamabad, Pakistan. E-mail: salmankhan302@gmail.com Abstract Advertising is a form of communication intended to convince an audience (viewers, readers or listeners) to purchase or take some action upon products, information, or services etc. This paper investigates the relationship between independent variables which are environmental response and emotional response with attitudinal and behavioral aspect of consumer buying behavior, by tapping the responses of 200 respondents using telecommunication services from Rawalpindi, Islamabad, and Lahore (cities of Pakistan). The major findings of the study demonstrate an overall normal association between the variables but in-depth analysis found that emotional response of consumer purchase behavior is the variable that results into strong association with the consumer buying behavior. It is true that people purchase those brands with which they are emotionally attached. This study reports new evidences in the field of consumer buying behavior of consumers pertaining...
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...A study of the effects of brand image on consumer behaviour and brand equity Eddie Phun Foo Boon BA Hons (University Malaya) MBA (University Putra Malaysia) International Graduate School of Management Division of Business and Enterprise University of South Australia (UniSA) Submitted on this 10th November in the year 2004 for the partial requirements of the degree of Doctor of Business Administration UNIVERSITY OF SOUTH AUSTRALIA 31 A66 2.1JuJ LIBRARY. Doctor of Business Administration Portfolio Submission Form Name: Phun Foo Boon Student ID: 100008513 Dear Sir / Madam To the best of my knowledge, the portfolio contains all of the candidate's own work completed under my supervision, and is worthy of examination. I have approved for submission the portfolio that is being submitted for examination. Signed: D. Dymock iQuek Ai Hwa Assoc. Prof. Dr. Darryl Dymock / Assoc. Prof. Dr. Quek Ai Hwa 10 Nov 2004 Supported By: /I 51:c--- in_ Prof. David Richards Chair, IGSM Doctoral Board of Examiners DBA Portfolio Declaration I hereby declare that this portfolio submitted in partial fulfilment of the DBA degree is my own work and that all contributions from any other persons or sources are properly and duly cited. I further declare that it does not constitute any precious work whether published or otherwise. In making this declaration, I understand and acknowledge any breaches of the declaration constitute academic misconduct...
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...A new approach to assessing leadership dimensions, styles and context An Article published in Competency & Emotional Intelligence Quarterly, Winter 2003. The new Leadership Dimensions Questionnaire brings together the latest thinking on competencies, emotional intelligence and intellectual ability; its authors, Victor Dulewicz and Malcolm Higgs, explain their research process and the ways in which the LDQ can be applied. INTRODUCTION A new model of leadership It has been estimated that, in 1999 alone, more than 2,000 books were published on the topic of leadership. A recent search on the Library of Congress database revealed in excess of 8,000 books on the subject. Higgs (2002) conducted a wide-ranging review of the development in thinking on the nature of effective leadership. In particular, he looked at the literature from a “sense-making” rather than discovery perspective (Weick, 1995). One part of a pattern to emerge from his review is that the personality of the leader is a determinant of their effectiveness (eg, Hogan and Hogan, 2001; Collins, 2001). The second element of the overall pattern is that effective leaders differ from each other through the exercise of a relatively small range of skill or competence areas (eg, Kouzes and Posner, 1998; Goffee and Jones, 2000; Higgs and Rowland, 2001; Hogan and Hogan, 2001). The way in which these skills and competencies are exercised is not prescribed, but is the function of the underlying personality of the...
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...Week 7 Assignment Gayla Jenkins: gayla.jenkins2@waldenu.edu Student ID # A00551485 Program: Ph.D. MGMT - Human Resource Management Introduction From small to large organizations, the functions of a human resource department are an essential piece in helping organize and manage the personnel that helps to keep an organization running. A Human resource department performs functions that encompass a variety of activities. Significantly influencing all areas of an organization such as Human Resource Planning, Recruitment, and Selection, conducting job analyses to establish the specific requirements of individual jobs within the organization, and forecasting the human resource requirements the organization needs to achieve its objectives just to name a few. In just recruiting alone the human resources department has a duty to also look at retention rates, complaints and terminations of employees which allow them to analyze as to what programs work and what do not. Human Resource Research utilizing human resource information database are able to conduct surveys, utilize questionnaires with direct and indirect control questions, or just take a show of hands to determined. If current systems work, what the employees want verses what the employer needs, and establish a system that will benefit not only the employer but also the employees. The examination of eight various articles will look at the various research methods that are used to manage human capital, how they work and...
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...well-known stressors, (b) in multiple samples, (c) at the within- and between-person level, and (d) in relation to long- and short-term indicators of strain. On the basis of this multi-method approach we seek to demonstrate that our results are invariant across different methodological conditions. In Study 1 (N=443), we simultaneously tested the between-person level relationships of servant leadership and job ambiguity to emotional exhaustion and depersonalization as the core symptoms of burnout. In Study 2 (N=75), we simultaneously tested the relationships of person-level servant leadership and day-level emotional dissonance to day-level ego depletion and need for recovery as outcomes. The results of both studies demonstrate that servant leadership is negatively related to strain and accounts for unique variance in short- and long-term indicators of strain over and above that explained by well-known job-stressors. Accordingly, servant leadership can be regarded as an important determinant of employees’ psychological health. Key words: servant leadership, strain, emotional dissonance, burnout, job ambiguity (JEL: J24, C83, C30, I10, O15) ___________________________________________________________________ * Leibniz...
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