...Web 2.0 Use and Knowledge Transfer: How Social Media Technologies Can Lead to Organizational Innovation Namjoo Choi1, Kuang-Yuan Huang2 Aaron Palmer1 and Lenore Horowitz3 1 School of Library and Information Science, College of Communication and Information, University of Kentucky, Lexington, KY, USA 2 Desautels Faculty of Management, McGill University, Montreal, QC, Canada 3 Department of Mathematics, Science and Technology, Schenectady County Community College, Schenectady, NY, USA namjoo.choi@uky.edu kh799292@albany.edu aaron.palmer@uky.edu horowilg@sunysccc.edu Abstract: The concept of Web 2.0 has gained widespread prominence in recent years. The use of Web 2.0 applications on an individual level is currently extensive, and such applications have begun to be implemented by organizations in hopes of boosting collaboration and driving innovation. Despite this growing trend, only a small number of theoretical perspectives are available in the literature that discuss how such applications could be utilized to assist in innovation. In this paper, we propose a theoretical model explicating this phenomenon. We argue that organizational Web 2.0 use fosters the emergence and enhancement of informal networks, weak ties, boundary spanners, organizational absorptive capacity, which are reflected in three dimensions of social capital, structural, relational, and cognitive. The generation of social capital enables organizational knowledge transfer, which in turn leads...
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...Business Development in a Network Perspective Case Analysis Assignment October, 2013 Identifying challenges and bottlenecks based on theoretical review ESRI had a software product used for geographic information systems (GIS): ArcInfo. Listening to its customers, investing in new technology and aligning it to real customer needs were key factors that contributed to ESRI becoming world’s leading vendor of GIS in terms of revenue, market share and innovation. Here, ESRI had a successful business market process in which effort was put in understanding its customers’ needs (market sense), and creating (managing market offerings) as well as delivering value (sustaining customer relationship). However, with the arise of the desktop GIS, a new type of GIS users emerged. Their demands were different than the traditional GIS users because they didn’t need specialized, hard-to-use software. In terms of Anderson and Narus (2004), ESRI needed to understand the value of these new customers (market sense), in order to anticipate on this ‘new demands’ (crafting market strategy and in the end, gaining customers). This led to the launch of desktop GIS technologies (new offering realization). Along with the adoption of the Internet into the world of GIS, ESRI re-engineered its entire product line into a “platform”, called ArcGIS. Google and Microsoft challenged the market segment by investing in virtual globes. Now being available for free for the mass and with the upcoming success...
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...technology to optimize business processes while increasing productivity and profits. Powerful analysis and reporting capabilities in SQL Server 2005 provides a management infrastructure backbone data, and applications of Microsoft Office, especially Microsoft Office Excel, provide the personnel responsible for information processing, flexible interaction with centralized and reliable data sources. In our situation, to analyze statistics information without Excel for CMP will be take a lot of days, maybe even months. By that situation it will bring a lot of disadvantages. However, the magic program Excel helps not only to analyze and make decisions faster, it can also give opportunities to make easier for simple person understand difficult formulas. There are many different ways to analyze external data and publishing them on the nodes of SharePoint, including the use of services of Excel. Depending on the specific requirements of your business, you can choose the method of data integration, which allows the administrator to more selectively create and deploy data reports and minimize the need to manage the end-user, or choose a more wide-ranging powers of users, giving them access to the data sources and the ability to create custom...
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...Gaurav Mangla Taniya Biswas Web 2.0 MIS Project Report Submitted by: PGP27271 Ankit Jain PGP27285 Tejas Choudhari PGP27286 D. Jhansi PGP27287 Amit Deshpande PGP27288 Gaurav Mangla PGP27327 Taniya Biswas Section E Group 5 25-03-2012 SUBMITTED TO: PROF ASHWANI KUMAR Web 2.0 Group 5 Table of Contents 1. Pre-Web 2.0 .................................................................................................................................. 3 2. Web 2.0 ......................................................................................................................................... 5 3. Applications of Web 2.0 ................................................................................................................. 5 3.1 Marketing ................................................................................................................................ 5 3.2 Pedagogy ................................................................................................................................. 7 3.2.1 Case Study on Classroom 2.0 ............................................................................................. 8 3. Web 2.0 Business Models .............................................................................................................. 9 3.1 Case Study - Facebook ........................................................................................................... 10 4. Web 2.0 in Businesses as support .....
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...how it differs from e-business. Identify and describe the unique features of e-commerce technology and discuss their business significance. Recognize and describe Web 2.0 applications. Describe the major types of e-commerce. Discuss the origins and growth of e-commerce. Explain the evolution of e-commerce from its early years to today. Identify the factors that will define the future of e-commerce. Describe the major themes underlying the study of e-commerce. Identify the major academic disciplines contributing to e-commerce. Key Terms e-commerce, p. 12 e-business, p. 13 information asymmetry, p. 14 marketplace, p. 16 ubiquity, p. 16 marketspace, p. 16 reach, p. 16 universal standards, p.16 richness, p. 17 interactivity, p. 17 information density, p. 17 personalization, p. 18 customization, p. 18 Web 2.0, p. 19 business-to-consumer (B2C) e-commerce, p. 22 business-to-business (B2B) e-commerce, p. 22 consumer-to-consumer (C2C) e-commerce, p. 22 social e-commerce, p. 22 mobile e-commerce (m-commerce), p. 23 local e-commerce, p. 23 Internet, p. 23 World Wide Web (the Web), p. 24 disintermediation, p. 32 friction-free commerce, p. 33 first mover, p. 33 network effect, p. 33 Copyright © 2013 Pearson Education, Inc. 2 Brief Chapter Outline Opening Case: Pinterest: A Picture Is Worth a Thousand Words 1.1 E-commerce: The Revolution Is Just Beginning The First Thirty Seconds What Is E-commerce? The Difference between E-commerce and E-business Why Study E-commerce...
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...and Libya. Protests seemed to have have also had profound effects in Yemen, Bahrain and Syria. Demonstrations have arisen in most other Arab states as well as Spain and Uganda. The role of social media in these uprisising has been dubbed the “Twitter revoulitons.” Does social media, really deserve all those accolades? Revoultions have been overthrowing oppressive governments long before web 2.0. Iranians in overthrew the Shah in 1979, Filipinos overthrew President Marcos in 1986, and the Communist bloc in Eastern Europe crumbled one after another in 1989. This paper will explore the phenomenon of social media nad its role in promoting and prompting progressive political change, particularly in countries with oppressive leaders. Social media has been defined as “a group of internet based applications that build on the ideological and technological foundations of Web 2.0, which allows the creation and exchange of user-generated content”. (Kaplan) “Web 2.0” is the name for internet platforms which allow for interactive participation by users thereof. It may be contrasted with Web 1.0 platforms, which simply provide content to users, without giving them the opportunity to interact with or modify that information online. This content is all considered user generated content. The OECd has specified there criteria for content to be classified as “user generated”: it should be available on a publicly accessible wegsite or aon a social networking site that is available to...
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...All you need to do is to answer all the questions for the different discussions (200 words each) Topic 1: What factors affect the consumer's perceptions of fast food and its services? Summary: The two studies by M.K. Brady et al and Kim et al are concerned with the same question: what factors affect the consumer’s perceptions of fast food and its services? But while Kim et al. focuses on American college students to find out what factors that segment finds favourable in a fast-food service, M.K. Brady et al takes their study to the international level to find out how different cultural values can affect the consumer’s behavioural intentions relative to the fast-food industry and its services. Both articles agree that the majority of America customers prefer to trade-off between quality of services and expenditure required (expense-conscious). The American consumer tends to judge consumption of goods and services with a ‘neutral’ and logically based mindset; always asking the question of “is it worth my money?” Kim et al claims that due to relatively inexpensive, quick and convenient service, fast-food is becoming more and more popular among college students in North America. How could restaurants attract this emerging market? Further discussing in particular the college student market, and selecting Wendy’s, Burger King and McDonald’s as target examples will figure out the way to attract college students in fast-food services restaurant. Several factors are taken into consideration...
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...these workers to support the way in which they work. This fact has serious implications when we consider three major changes now taking place in the as relates to social computing since these changes are increasingly having an impact to the ways people interact with each other. Therefore, the concept of social computing is of particular interest to this author because “a large number of new applications and services that facilitate collective action and social interaction online with rich exchange of multimedia information and evolution of aggregate knowledge have come to dominate the Web” (Schneider, 2006, p. 15). A key feature of the new social computing trends is the use of easy-to-use, lightweight, mostly open-source computing tools. Examples include blogs, wikis, social bookmarking, peer-to-peer networks, open source communities, photo and video sharing communities, and online business networks. Many of the popular online networks have been growing dramatically; with the most spectacular examples being Facebook and YouTube, “each of which have attracted significantly high investments from leading players in the industry; both the growth and the high profile investments resemble events from the dot-com era” (Schneider, 2006, p. 16). It is important to note that despite being lightweight and mostly free, these tools do not compromise quality, and indeed many enterprise computing applications do make use of them in demanding environments. Turban et al. (2012) define...
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...Social Networks: Changing Society Social networks are changing society’s attitude towards personal interactions due to their accessibility, variety and overall appeal to all age groups. When using social networks for daily interactions, we communicate with two main groups or networks. The first group is close friends and family, with whom we share our most intimate side and the second group is colleagues and associates at work (Bowles, 2013). When interacting online with the first group, we use Facebook, the most popular Web 2.0 social network, with over one billion users (Bowles, 2013). Timelines, Activity Logs, and News Feeds allow daily activities to be shared, keeping friends connected in a way never before possible. With the addition of Graph Search, users will be able to find friends who have visited a location or liked a topic. Facebook, however, considers the Timeline and News Feed options the two central “pillars” of the site (Bowles, 2013). Google has introduced Google+ to compete with Facebook and is set up to separate contacts into “circles” which targets a certain audience and streamlines information posted (Bowles, 2103). To interact with the second group, LinkedIn, with 175 million members as of 2012, is used to share skills worldwide, search for employment, recruit, and assist entrepreneurs in advertising goods or services (Bowles, 2013). LinkedIn is profile based; however, it reads more like a resume. LinkedIn is a tiered system with the main tier...
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...most likely lies in the social nature of social networking sites and OSN, which is assumed to have a negative effect on employee productivity and not bear organisational benefit. This reseach investigated recent Internet developments as seen in the social Web and specifically investigated the effect of OSN on employee productivity and what some of the consequences would be if employees were allowed unrestricted access to these networks. The findings concerning the nature of employees' OSN activities, employees' attitude or perceptions with regard to OSN in the workplace and how OSN can contribute or affect the productivity of employees are discussed in this article. Some of the basic misconceptions regarding OSN are highlighted and it is concluded that this technology can be used to increase collaboration between individuals who share a common interest or goal. Increased collaboration will stimulate knowledge sharing between individuals, with the possible effect of increased productivity. However, the risks associated with OSN should be noted, such as loss of privacy, bandwidth and storage consumption, exposure to malware and lower employee productivity. Key words: Online social networking, employee productivity, Web 2.0, social capital, communities of practice Received 28...
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...SPECIAL ISSUE: BUSINESS INTELLIGENCE RESEARCH BUSINESS INTELLIGENCE AND ANALYTICS: FROM BIG DATA TO BIG IMPACT Hsinchun Chen Eller College of Management, University of Arizona, Tucson, AZ 85721 U.S.A. {hchen@eller.arizona.edu} Roger H. L. Chiang Carl H. Lindner College of Business, University of Cincinnati, Cincinnati, OH 45221-0211 U.S.A. {chianghl@ucmail.uc.edu} Veda C. Storey J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4015 U.S.A. {vstorey@gsu.edu} Business intelligence and analytics (BI&A) has emerged as an important area of study for both practitioners and researchers, reflecting the magnitude and impact of data-related problems to be solved in contemporary business organizations. This introduction to the MIS Quarterly Special Issue on Business Intelligence Research first provides a framework that identifies the evolution, applications, and emerging research areas of BI&A. BI&A 1.0, BI&A 2.0, and BI&A 3.0 are defined and described in terms of their key characteristics and capabilities. Current research in BI&A is analyzed and challenges and opportunities associated with BI&A research and education are identified. We also report a bibliometric study of critical BI&A publications, researchers, and research topics based on more than a decade of related academic and industry publications. Finally, the six articles that comprise this special issue are introduced and characterized in terms of the proposed BI&A research framework. Keywords:...
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...SPECIAL ISSUE: BUSINESS INTELLIGENCE RESEARCH BUSINESS INTELLIGENCE AND ANALYTICS: FROM BIG DATA TO BIG IMPACT Hsinchun Chen Eller College of Management, University of Arizona, Tucson, AZ 85721 U.S.A. {hchen@eller.arizona.edu} Roger H. L. Chiang Carl H. Lindner College of Business, University of Cincinnati, Cincinnati, OH 45221-0211 U.S.A. {chianghl@ucmail.uc.edu} Veda C. Storey J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4015 U.S.A. {vstorey@gsu.edu} Business intelligence and analytics (BI&A) has emerged as an important area of study for both practitioners and researchers, reflecting the magnitude and impact of data-related problems to be solved in contemporary business organizations. This introduction to the MIS Quarterly Special Issue on Business Intelligence Research first provides a framework that identifies the evolution, applications, and emerging research areas of BI&A. BI&A 1.0, BI&A 2.0, and BI&A 3.0 are defined and described in terms of their key characteristics and capabilities. Current research in BI&A is analyzed and challenges and opportunities associated with BI&A research and education are identified. We also report a bibliometric study of critical BI&A publications, researchers, and research topics based on more than a decade of related academic and industry publications. Finally, the six articles that comprise this special issue are introduced and characterized in terms of the proposed BI&A research...
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...is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty and explores it in context to e- business. It goes ahead to relate social networking revolution and its implication to business both positively and negatively and its impact on electronic Customer Relationship Management. Index Terms - Customer Relationship Management, Electronic-business, Electronic Customer Relationship Management INTRODUCTION The effective management of the customer has become the dominant objective for firms seeking to sustain leadership in their markets and industries. With their expectations set by world class companies and interactive technologies, today’s customers are demanding to be treated as unique individuals and requiring their supply chains to consistently provide high-quality, configurable combinations of products, services, and information that are capable of evolving as their needs change. Companies know that unless they can structure agile infrastructures and supply chains that can guarantee personalization, quick-response delivery, and the ability to provide unique sources of marketplace value their customers will quickly migrate to alternative suppliers. At the start of the second decade of the twenty-first century, the power of the customer has grown dramatically and has morphed into new dimensions amplified by the Internet and social networking revolution. The ubiquitous presence of the Web implies that whole...
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...Imagined Communities: Awareness, Information Sharing, and Privacy on the Facebook.In Golle, P. and Danezis, G. (Eds.), Proceedings of 6th Workshop on Privacy Enhancing Technologies. (pp. 36--58).Cambridge, U.K. Robinson College. June 28-30. (conference paper) Acquisti, Alessandro, and Gross, Ralph. (2009). Predicting Social Security numbers from public data. Proceedings of the National Academy of Sciences, 106 (27), 10975-10980. (journal article) Adamic, Lada, Buyukkokten,Orkut, and Eytan Adar. (2003). A social network caught in the Web. First Monday, 8 (6). (journal article) Adrien Guille, Hakim Hacid, Cécile Favre, and Djamel A. Zighed. (2013). Information diffusion in online social networks: a survey. SIGMOD Record, 42 (2). (journal article) Agarwal, S., and Mital, M.. (2009). Focus on Business Practices: An Exploratory Study of Indian University Students' Use of Social Networking Web Sites: Implications for the Workplace. Business Communication Quarterly. (journal article) Ahmed OH, Sullivan SJ, Schneiders AG, and McCrory P. (2010). iSupport: do social networking sites have a role to play in concussion awareness? . Disability and Rehabilitation, 32(22), 1877-1883. (journal article) Ahn, June. (2012). Teenagers’ experiences with social network sites: Relationships to bridging and bonding social capital. The Information Society, 28(2), 99-109. (journal article) Ahn, June. (2012). Teenagers and social network sites: Do...
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...company’s financial statements, organization chart, competitor information, and industry trends. Sufficient internal and external data are provided to enable students to evaluate current strategies and recommend a three-year strategic plan for the company. Apple Computer, Inc., located in Cupertino, California, designs, manufactures, and markets personal computers (PCs) and related software, peripherals, and personal computing and communicating solutions. Apple is a member of the S&P 500 and the NASDAQ 100. Its products include the Macintosh line of desktop and notebook computers, the Mac OS X operating system, the iPod digital music player, and a portfolio of software and peripheral products for education, creative, consumer, and business customers. Apple sells its products through its online stores, direct sales force, third-party wholesalers and resellers, and its own retail stores. As of September 24, 2005, Apple operated 116 stores in the United States, and 8 additional stores in Canada, Japan, and the UK. In addition to its own hardware and software products, Apple’s retail stores carry a variety of third-party hardware and software products. Revenues for the period ending September 2005 were $13.9 billion, up 69 percent from September 2004 and up 124 percent from September 2003. B. Vision Statement (proposed) To become the global leader in computer and digital music products. C. Mission Statement (actual) Apple Computer is committed to protecting...
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