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Utley Food Markets

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Switching Performance Systems
The new Utley management wants to establish a pay-for-performance system which is different than the system currently in place at Utley Food Markets. Utley currently has a predominantly unionized workforce. If Utley wants to implement this new pay-for-performance system they may want to collaborate with the union to try to head off any resistance that they may receive from employees regarding the changes that will need to be made. There will probably be some employees, especially poor performers, which are going to oppose the new system. Previously when a performance appraisal was conducted it was done so by the employee’s supervisor and there was no feedback given to the employee. This left Utley open to ridicule by employees because they were suspicions of the system and accused it of being unfair. In general most complaints received were from poor performers so this new system of pay-for- performance would prove they are trying to be fair and help end suspicions and rumors. This system may also help settle other employee feelings of mistrust.
The old performance appraisal system used by Utley left the company open to ridicule. Although all employees were given an across-the-board increase each year this increase was standard for just about everyone that worked there whether they belonged to the union or not. The employee’s actual appraisal had nothing to do with increases but was more like a judgment of whether or not that person performed well enough to move up. The new system will be more work for the supervisors because they will have more than just one simple question that they will have to judge employee performance on.
Utley’s current system will need to make some changes in order to implement the new system. This system will not only replace

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