... | | | | | | | | Memo To: InterClean Management From: Students 1 CC: HR Manager Date: April 22, 2010 Re: New Sales Team – Job Analysis and Selection To help with our company’s new direction of selling full -service cleaning solutions, I have been asked to select a new sales team from the combined employees of Interclean and EnviroTech. To accomplish this task, I needed to develop a new job analysis for the sales team, consider a workforce planning system, identify a selection method, and select the team members by using the job analysis and the selection method. This memo explains this process. Nice intro Job Analysis You may think that I should just select the appropriate employees without doing a job analysis. I contend that job analysis not only helps define a job, it gives our company a competitive advantage because we will understand the type of employees our company needs to accomplish our new sales initiative (Siddique, 2004, p. 219). Good I think we can all agree that giving our company a competitive advantage is worthwhile. A job analysis consists of a job description...
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...Human Resource Management (HRM) * activities that managers engage in to attract and retain employees * to ensure that they perform at a high level and contribute to the accomplishment of organizational goals HRM activities * Recruitment and selection * Training and development * Performance appraisal and feedback * Pay and benefits * Labor relations Strategic Human Resource Management * the process by which managers design the components of a HRM system to be consistent with each other “Six Sigma” quality improvement plans * ensure that an organization’s products and services are as free of errors or defects Components of a Human Resource Management System * Recruitment and Selection * Labor relations * Training and development * Pay and benefits * Performance appraisal and feedback Recruitment and Selection - used to attract and hire new employees who have the abilities, skills, and experiences Training and Development - ensures that organizational members develop the skills and abilities that will enable them to perform their jobs effectively Performance Appraisal and Feedback - provides managers with the information they need to make good human resources decisions - feedback from performance appraisal serves a developmental purpose for members of an organization Pay and Benefits - rewarding high performing organizational members with raises, bonuses and recognition * Increased pay provides additional...
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...techniques and tools of how to convert project needs into outsourced goods and services. In this skills-building course, you will spend 70% of class time working on contracting activities from requirements documentation through to contract closure. Exercises include the development of a procurement strategy, contract selection, revising and updating SOW’s, risk management, negotiated claims settlement and collection of lessons learned. The emphasis of lectures is on how to work with the many and varied stakeholders involved in the procurement chain. Successful procurements come from working with both internal and external stakeholders. Doing this well requires an understanding of everyone’s roles, responsibilities and expectations. “Know what they do to know what you need to do”. Steps and stages of contract management from needs analysis to closure Terms and terminology of contracting and procurement Legal requirements of contracts and their implications Ingredients for contracting success Stakeholder mapping and expectations analysis Converting project objectives to contract requirements Applications and weaknesses of contract types Risk transfer through contracting terms and conditions Impact of subcontractors Procurement planning - from needs analysis through to creation of bid packages Importance of the SOW Conducting procurements - bid packages through source selection and awarded...
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...Threat of entrants Low - Moderate Fasteners industry is divided into two segments High tensile steel and mid tensile steel. High tensile steel market is controlled by organised sector covering 70% of the total market size and requires superior technology for its production. The process is intricate and requires two main items : high working capital and plenty of tools. No less than 30 tools are necessary to manufacture just one fastener. New fastener manufacturers have to invest heavily in tools, which result in higher start-up costs. Due to the varied design specifications in assemblies, particularly in the automobile sector, fastener producers maintain a large inventory that caters to a diverse clientele. General application fasteners are catered to by the unorganised sector where brand and quality have little meaning and price is the main criteria for selection of the supplier. Though the fastener industry has been delicensed and is eligible for 100 per cent FDI under the automatic route. Threat of substitutes NIL Indian fasteners industry comprises of nuts, bolts, studs, rivets and screws. There are hardly any substitutes for these products in the market. Bargaining power of suppliers Moderate - High There are three major steel fasteners used in industries: stainless steel, carbon steel, and alloy steel. Steel industry in India is highly oligopolistic dominated by few big players such as SAIL, TATA steel, JSW steel, Essar steel and Ispat industries. Such oligopoly...
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...AT&T Telemarketing Site Selection 1 AT&T: TELEMARKETING SITE SELECTION Doug Roth prepared this case under the supervision of Professor Peter Bell, Richard Ivey School of Business, the University of Western Ontario, solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. INFORMS prohibits any form of reproduction, storage or transmittal of this material without its written permission. This material is not covered under authorization from any reproduction rights organization. To order copies or request permission to reproduce materials, contact INFORMS, 901 Elkridge Landing Road, Suite 400, Linthicum, MD 21090-2909; e-mail informs@informs.org. Copyright © 1998 by INFORMS. In 1986 AT&T found itself in a very different market from the one in which it had held a monopoly position during the 1970s. Competitors were pouring billions of dollars into new communications networks, with the result that AT&T’s strong technological advantage was narrowing and looked as if it would soon disappear. AT&T saw fierce price competition for telecommunications hardware and services in market areas where it had once reaped healthy profit margins. Traditional areas of AT&T’s business (telephone calls and telephone sets) were about to become low margin “commodity” businesses, where price...
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...and knowledge of authors, publishers, trends, and information resources in all formats is an important element in collection development. II. Basis for Policy Middle School’s collection development policy is designed to guide collection building that will provide resources consistent with the District’s Mission Statement. Out of necessity it is also driven by available funding. III. Community Served Our primary service population is Middle School students and staff members. Through resource sharing agreements and interlibrary loan the collection is available to potentially all students within the School District. IV. Selection of Library Materials The media specialist selects and deselects library materials with recommendations given by teachers and students. A. Selection Criteria Library material selection takes place within the framework of a school library system. A set of criteria are identified below, against which all items, whether purchased or donated, are evaluated and which apply to all formats and collections. The school’s collection includes material on a wide range of subject areas written or produced for the school population. Materials are selected to meet...
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...organization. Manpower planning is a two-phased process because manpower planning not only analyses the current human resources but also makes manpower forecasts and thereby draw employment programmes. Manpower planning is advantageous to firm in following manner: 1) Shortages and surpluses can be identified so that quick action can be taken whenever required. 2) All the recruitment and selection programmes are based on manpower planning. 3) It also helps to reduce the labor cost as excess staff can be identified and thereby overstaffing can be avoided. 4) It also helps to identify the available talents in a concern and accordingly training programmes can be chalked out to develop those talents 5) It helps in growth and diversification of business. Through manpower planning, human resources can be readily available and they can be utilized in best manner. 6) It helps the organization to realize the importance of manpower management which ultimately helps in the stability of a concern. Objectives of manpower planning Assessing manpower needs for future & making plans for recruitments & selection. Assessing skill requirement in future. Determining training & development needs of the organisation. Anticipating surplus or shortage of staff & avoiding unnecessary detention or dismissal. Controlling wages & salary casts. Staffing Levels Staffing levels can change based on company growth, losses due to layoff or temporary and seasonal employment needs. The objective of manpower...
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...[pic] 1. INTRODUCTION Consumer market for designer apparel has become more varied today by surge of designer brands, brand stores, store brands, customization, promotions, fashion events, etc. The purpose of this study is to understand the Indian buying behavior with respect to designer apparel like clothing, jackets, ties and many others. It was found that with rise in the disposable income people were shifting towards buying designer labels. Presently 1/6th of world population uses desiner apparels. The apparels were brought for varied purposes such as party wear, casual wear, and special occasion wear. There was awareness of both national and international brands like Prada, Gucci, Armani, Ritu Kumar, Tarun Tehalani, Manish Malhotra and others. Consumers across both sexes, both young and old were buying designer wear though only in urban areas amongst educated and middle to high income groups. The apparel industry is greatly influenced by the ever changing consumer demand and preferences. National and international trends keep changing every season, every year. Indian consumers are increasingly becoming aware about the designer labels. Higher disposable income, credit facilities, e commerce, mobile wallets are all helping in making spur of moment decisions and facilitate buying. This is a study of the circumstances leading to, influencing factors, steps involved, time taken, marketing implications and other factors involved in the purchase of designer apparels...
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...is openness. This trait reflects open-mindedness in culture. High scorer tends to be imaginative, creative and low scorer tends to be down to earth and more practical in nature. I have scored average in all fields. The test provides a score which determines where you place among other people who have completed the test as well. I do not find the test to be accurate. The result is vague and not detailed. This test may not help the companies during hiring selection. The result does not have any underlying cause behind them. The result depends on how many test takers were involved and. The test does not allow individual to determine their exact traits unlike other personality tests. We are assumed to have all five traits. Moreover, Myer-Briggs is considered most popular and regularly personality test used by varied range of companies. In comparison to 5-Factor Personality test, Myer-Briggs entails precisely if a person is extrovert or introvert. It does not measure you in a grid. 5-Factor Personality may not be the best tool to determine if a candidate can communicate well in teams, acquire leadership qualities, or identify sources of conflict and prevent...
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...including conventions of the United Nations and the International Labor Organization, these ideas are rooted in universal principles of human rights, fundamental freedoms, equality and fairness. In today's rising markets, companies that seek to be leaders and set examples of corporate social responsibility while structuring a productive and diverse workforce must address issues of discrimination in the workplace. Businesses that make it in doing so act decisively to eliminate discriminatory practices and create the conditions for diversity and equality of opportunity and treatment in employment, often going past what is required of them by national law. Background Title VII of the Civil Rights Act of 1964, the Uniform Guidelines on Employee Selection Procedures, the Americans with Disabilities Act, and The Uniformed Services Employment and Reemployment Rights Act are all laws that have an effect on the growth, administration, and use of employment tests and practices. These laws and their repercussions to employment testing and practices are reviewed below. The Fourteenth Amendment of the United States Constitution The Fourteenth Amendment of the U.S. Constitution requires that all states must guarantee equal protection for its citizens. Thus, the laws of any state must be such that all individuals are given equal opportunities regardless of their group membership. The Fourteenth Amendment also gave Congress the Constitutional power to enforce equal protection of its citizens by enacting...
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...Career Development Plan. Part 1 – Job Analysis and Selection. A job analysis is the process used to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job. There are several ways to conduct a job analysis: interviews, questionnaires, observation, and gathering background information such as duty statements. Carol Stanley, Internal Consultant for InterClean, utilized interview method. The job analysis for the salesperson position at InterClean includes the following job functions: o Salesperson must be familiar with the “updates to the current product line, new applications for existing products, products rolling out over the next year, products to be discontinued during the next year, new product features, warranties, and formulas. This category also includes sales training skills development consisting of updates on generating leads, responding to inquiries, growing the client base, establishing an effective tracking system, working with long term clients, and generating referrals.” (University of Phoenix, 2008) In order successfully perform named above job functions salesperson must have the following knowledge, skills, and abilities: o Computer skills: PowerPoint, Excel spreadsheets, databases, and Office Integration software. o Customer service skills, including telephone etiquette and problem solving skills. o Communication skills: writing and oral skills o Knowledge of state...
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...Career Development Plan Part 1 – Jon Anaylsis and Selection Sherry Martin HRM/531 Debbie Long Career Development Plan Part 1- Job Anaylsis and Selection A job anaylsis is the process used to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job. There are several ways to conduct a job anaylsis: interviews, questionnaires, observation, and gathering background information such as duty statements. Carol Stanley, Internal Consultant for InterClean, utilized interview method. The job anaylsis for the salesperson position at InterClean includes the following job functions: Salesperson must be familiar with the “updates to the current product line, new applications for existing products, products rolling out over the next year, products to be discontinued during the next year, new product features, warranties, and formulas. This category also incudes sales training skills development consisting of updates on generating leads, rersponding to inquiries, growing the client base, establishing an effective tracking system, working with long term clients, and generating referrals.” (University of Phoenix, 2010). In order to successfully to performed named above job functions salesperson must have the folowing knowledge, skills, and abilities: Computer skills: PowerPoint, Excel Spreedsheets, Databases, and Office intergration software. Customer service skills, including telephone etiquette and problem solving...
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...quantitative research methods Source: SEEP-AIMS 2000 Learning from Clients: Assessment Tools for microfinance practitioners. Washington, DC: AIMS/Management Systems International () Quantitative and Qualitative Methods As outlined in the previous chapter, the AIMS/SEEP approach to impact assessment by and for practitioners combines quantitative and qualitative techniques. The Impact Survey and Client Exit Survey are categorized as quantitative tools because they collect standardized information by asking exactly the same questions to clients and organizing their answers into quantifiable response categories. The individual Loan Use Strategies Over Time and Client Empowerment interviews and the Client Satisfaction focus group discussions are qualitative instruments that gather more detailed information through a more flexible, in-depth dialogue with clients. AIMS believes that these two categories of tools are complementary, each providing different types of information that enable evaluators to gain a more complete, richer picture of impact than would be possible with only one. This chapter's overview to quantitative and qualitative approaches presents the differences between the two techniques and provides general guidelines for their application. The interviewers' roles and responsibilities for both quantitative and qualitative techniques outlined here apply to all the corresponding tools presented in this manual. Quantitative? Qualitative? What Is the Difference? This section...
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...feasible recommendations. Very smooth flow of summary points. Conclusion effectively summarises the report gives specific, feasible recommendations. Smooth flow of summary points. Conclusion is recognisable and ties up almost all loose ends and gives a recommendation. Fairly smooth flow of summary points. Conclusion does not effectively summarise main points and contains no recommendations. Choppy flow of summary points. PA-NN (0-5) The company, product and target country background information is unclear, too general or not related to the topic. PA-NN (0-20) Analysis characterised by generalisations and statements of the obvious. Also, a reliance on narration or description rather than analysis. Little IB theory applied. Analytical tools and economic indicators were missing or used in a superficial manner. Entry mode is unrealistic, not well-planned and undeveloped. PA-NN (0-5) Financial projections were missing. PA-NN (0-5) Some information collected that relates to the task. Mark/10 Mark/40 Mark/10 HD (8) Contains detailed, relevant company, product and target country background information. DI (7) Contains all main important details...
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...boutiques and department stores. I would also like to display a variety of men shirts, ties, socks, and belts. I also want tap into the international market. Paris, France is the capital of fashion dating back to the eighteenth century (Stratford, 2013). I like European styles and want to be more diverse and give customers a better selection of fashion locally. My research began with the cost of the tax licenses and total cost of ownership. The research will include the cost of operations and total labor cost for the number of employees needed to run the store. How much money it will take to operate for six months. I like the European styles and want to offer a more diverse business and give customers a better selection of fashion. The plan is to research of the cost of ownership from how much the license cost. How much money it will take to operate for six months. Who and where suppliers or importers are willing to do business with my company. Oversea business research will allow me to present exclusive pieces, business that is not seen locally. This boutique will also allow local jewelers to display their creations to my counters. These selections will add flare and flavor to the company. I have a long-term goal to work with local and offshore designers to place their newly...
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