...Effective Communication A Study of Effective Communication Effective communication is a crucial part of everyday life and especially in the workplace. This assignment reviews the interpersonal communication between a manager and employee in two different films. The first film is, “Listening Skills: Yeah Whatever”, and the second film is, “Virtual Workplace: Out of the Office Reply”. The assessment of these videos will show the intricate ways in which communication in the workplace happens. In the video, “Listening Skills: Yeah Whatever”, the communication between Pilar and Miguel in the first part of the video was horrible. Pilar being the manager to Miguel was trying to relay important information about the financial side of the account Miguel was working on. While Miguel was an excellent artist who delivered a masterful campaign piece for the client, he did so 11,000 dollars over budget. Pilar had him come into the office to discuss these shortcomings on the account and come up with a way to correct the situation. ("Listening skills: Yeah," ) Miguel was so excited about how well the campaign had come out and was infatuated with himself that he did not listen to what Pilar way saying to him. He believed the client had deep pockets and had come to their firm primarily because of Miguel and his skill. Miguel felt he was above his manager Pilar and his body language emphasized this point by being disrespectful. At one point he even answered a phone...
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...Individual Assignment Two March 21, 2016 Virtual teams have become much more common in organizations and when utilized properly can be extremely effective. Virtual teams are “teams whose members operate across space, time, and organizational boundaries and are linked through information technologies to achieve organizational tasks.” (Steven L.McShane, p. 208) Using a virtual team within a company is quite different than using a traditional team. There are two ways in which virtual teams differ from traditional teams. Virtual teams are “not usually co-located and due to their lack of co-location, members of virtual teams depend primarily on information technologies rather than face-face interaction to communicate and coordinate their work effort.” (Steven L.McShane, p. 208) With the ever changing modes of communication within the workplace having virtual teams can provide many advantages to the company. For one “globalization makes virtual teams increasingly necessary because employees are spread around the planet rather than one building or city.” (Steven L.McShane, p. 210) Virtual teams are excellent for companies which have many different locations in different parts of the world. Virtual teams are able to bounce ideas off of each other and find opportunities to help each other even though they are located so far from each other. Virtual teams also help companies to save money and resources. This is done “by not having a physical location, the company...
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...Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process. A) autocratic B) participative C) top-down D) personnel E) laissez-faire Answer: B Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Teams can increase performance levels by ________. A) pooling experience B) discouraging consensus C) encouraging groupthink D) duplicating effort E) promoting hidden agendas Answer: A Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should...
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...Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process. A) autocratic B) participative C) top-down D) personnel E) laissez-faire Answer: B Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Teams can increase performance levels by ________. A) pooling experience B) discouraging consensus C) encouraging groupthink D) duplicating effort E) promoting hidden agendas Answer: A Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should...
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...|[pic] |Syllabus | | |College of Humanities | | |COMM/400 Version 5 | | |Management Communication Skills | Copyright © 2010, 2008, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change...
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...INTERACTIVE WORKSPACES: HOW THEY HAVE CHANGED THE WORKPLACE Abstract The purpose of this research paper is to give an overview of Interactive Workspaces and how the technology has changed the workplace environment. This research will focus on the start of Interactive technology, products that are created specifically for the Interactive workplace, the Interactive technology that is used in education and training, how lives are being changed by te use of Interactive technology and what is needed by businesses in the future to keep pace with the ever changing environment of the workplace. Interactive technology advantages and disadvantages for corporations will be looked at. This research will also look at some ways how Interactive technologies popularity amongst business owners who are putting this technology to work in order to bring in customers and increase revenue. Let’s face it; technology has made the lives of everyone much easier. There are so many technological advances I don’t even know where to start. However there is one technology invention that has intrigued me for a long time, Interactive workspaces. The definition of Interactive is “(of a computer program or system) interacting with a human user, often in a conversational way, to obtain data or commands and to give immediate results or updated information” (Interactive, n.d.). Workspace is defined as “space used or required for one’s work, as in an office or home” (Interactive...
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...Advantages and Disadvantages of Collaboration in the Workplace Teams and groups exist in all levels of industries and organizations. Groups can be small or large, local or remote, coached or self-directed. Teams are found at all levels of business, from a multi-billion dollar corporation that builds jets to a small waterpark employing lifeguards and clerks. Successful teams need some form of leadership, good communication, problem-solving skills, and a purpose. Successful groups can achieve tremendous results,. When teams work together, everyone is working toward one common goal and completing the project with successful results. Average groups do just enough to achieve a goal, and then there are groups that are extraordinary. They achieve superior results and team members come away from the group experience with a newfound respect of what he or she helped accomplish. A study revealed eight performance indicators linking extraordinary groups and group members agreed. Each team member agreed teams must: have a compelling purpose, a shared leadership role, team structure, full engagement among members, embrace member differences, learn the unexpected, build trusting relationships, and achieve outstanding results. Whether the team is for-profit or not, volunteers or employees, face-to-face or virtual, these eight indicators emerged (Bellman & Ryan, 2010). Athletics and businesses share many of the same qualities. The head coach sets goals for his team as does the business...
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...Christian Worldview: Effects of Technology On Religion and Interpersonal Relationships xxxxxx GENE 100 xxxxxx Modern technology advancements have transformed the way individuals believe today. Information technology benefits the organizational structure, marketing, advertising and communication approaches that allow individuals to be successful but at what cost are these tools affecting our interpersonal relationships with each other and to God? Advances in phone calls, e-mail, text messaging, video conferencing and social media allow for a faster, more reliable way to communicate but personal interaction is now lacking. I believe societies ‘addiction’ to technology is a vast problem and it is hindering many aspects of our lives including Christian worldview. As technology continues to develop small business are growing, communication is instantaneous and medical advances have grown tremendously because of it. So how does technology relate to Christian worldview development? In every way! Families now sit at their dinner tables looking at electronic devices and individuals walk in the park looking at their phones hoping to avoid an intimate conversation. As people sit in public spaces text messaging, emailing, searching Facebook, technology is withdrawing understanding, closeness and consideration from those around them. Individuals with a Christian faith should be spreading the word of The Lord instead of conducting in these disengaging actions. According...
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...and social care…………03-06 3.2 Different ways of learning in Health and social care workplaces…………….06-07 3.3 Analysis on the relation of learning theories to the development of understanding and skills of health care…………………………………………………………….07-08 3. Understand the impact of learning styles on learning by individuals……………..08-11 4.4 Factors influencing the effectiveness of learning……………………………08-09 4.5 Concepts of learning Style…………………………………………………..09-11 4.6.1 David Kolb’s Model………………………………………………..09-10 4.6.2 Peter Honey and Alan Mumford’s Model…………………………10 4.6 Assessing preferred learning style………………………………………..10 4.7 Influence of Learning Theory on own learning…………………………10-11 4. Ability to suggest strategy for delivering and assessing learning in a health and Social care workplace……………………………………………………………………12-13 4.1 Factors considered in planning a workplace learning program:……………..12 4.2 Relevant teaching strategies for learning health and social care workplaces:….12. 4.3 A strategy for delivering and assessing learning in health and Social care workplace:……………………………………………………………………………….13. 5. Understanding ways to support the individual learning needs of health and Social Care Workplace:………………………………………………………………………………13 5.1 Barriers of Learning in health and Social Care Workplace:………………………13 5.2 Methods for identifying learning needs:…………………………………………13-14 5.3 Approaches...
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...Global Cultural Changes in Worldwide Telecommunications, Inc. Kayla Harvey, Monica Johnson, Angela Lambert, Joseph Caston COMM/215 August 25, 2014 Rebecca Kinney Global Cultural Changes in Worldwide Telecommunications, Inc. Expanding in a global environment takes a company that is diverse and understands cultural diversity. As a leader in the cable industry, Worldwide Telecommunications has a diverse global portfolio with an emphasis on social development. The company is headquartered on the east coast and has satellite offices in various cities around the country. In each office, there is a diversity champion who aligns employees with business core values. This helps to keep the business ahead of competitors because global partners and stakeholders from international markets trust our business track record which has a direct, tangible return on their investment. In terms of expansion, branching into the European market will require a seamless integration for advance corporate advisors to setup the framework for follow on employees. Moreover, a robust cultural conscience is absolutely crucial to future endeavors and is driven home by upper management. With a workforce consisting of many different ethnicities, a focus on communication barriers is paramount to a successful business approach. As industry needs change, and expansion being imminent, cultural diversity is more important than ever. The full definition of cultural change is the modification of a society through...
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...training methods that fully suit the particular needs. Afterwards, the organization will create a suitable program for the training, ways on how best to execute it, and then later evaluate to see whether it will be able to meet the objective of the organization for training. Case method This method involves the use of real situations that are useful in facilitating discussion and analysis during training. The method is usually successful if the trainees are active enough to use their listening and thinking skills on audio tapes, video-tape, and an oral description. Moreover, many organizations prefer this method because it is less costly and it provides indirect experience through a particular situation. On the job Training This involves training and developing an employee’s abilities and skills while he or she is actually working. This method really works since an employee is able to gain a skill in the process of executing the daily chores in a workplace (Armstrong, 2000). Generally, this method works well given that the employee is able to encounter the...
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...should any part of this assignment be published, including on the internet or publicly displayed without receiving written permission from the university. Abstract: Cultural diversity, collaborative learning and networking have a huge impact in many business of today and that includes the Hospitality and Service Industries. This paper aims to provide insights, suggestions, benefits, challenges and understanding on how to deal with different people of different backgrounds and upbringings in the workplace. It discusses and summarizes the significance of intercultural perceptions, cultural collective thoughts, sharing experiences through storytelling, collaborative learning and the benefits of networking in the workplace. It states that in the hospitality industry and other work sectors, cultural awareness, collaborative learning and networking play a valuable contribution to the effectiveness of any organization. Introduction: We should embrace the knowledge and skills held by other people, the culturally diverse group. As we can see nowadays, that cultural diversity, collaborative learning and networking is imperative for the better future of every...
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...likelihood of employee retention. Employees will see the organization and managers pursue and encourage him or her to seek and pursue career and education goals for the organization, establishing retention and seeking happy employees who may seek these goals with another organization. This training and mentoring plan will guide employees set realistic expectations of career growth with specific time frames for each milestone to happen such as noting education and learning in areas that employees need to develop to be eligible for their next career milestone such as a promotion. However, noting Career Development Plans are just that; a plan and are not commitments to the employee from the organization or the manager proposing this plan. Workplace Training Because of the merger, restructuring, and the addition to the focus of the InterClean and EnviroTech sales team, it is vital that each individual as well as the team collectively obtain the knowledge to be prepared to embrace the challenge of the new structure. The new sales team is a mix of employees from both InterClean and EnviroTech. The new sales force has four members moving in from EnviroTech, who all have superior customer service relations and each have some basic sales knowledge. This group has a strong background in creating and building relationships and can adapt with a new and diverse team but need to broaden their product knowledge and sales strategies to make them a more complete member. The three employees from...
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...reviews characteristic and trends of the global information society including basic information processing, Internet research, other skills used by the technical professionals and techniques that can be used for independent technical learning. MAJOR INSTRUCTIONAL AREAS 1. Getting Started at ITT Technical Institute 2. Productivity Software 3. Overview of Technology Tools 4. Microsoft Word 5. Microsoft PowerPoint 6. Microsoft Excel 7. Microsoft Access 8. Communication Tools 9. Exploring Career Goals 21st-century skills o Changes in work and the workplace o Building marketable proficiencies o Projecting professionalism ITT Technical Institute Career Services Resources o Targeting job descriptions o Transferable skills Crafting a Resume 10. Skills and Techniques of a Successful Student Strategies for independent learning Learning styles Note-taking strategies Test-taking techniques © ITT Educational Services, Inc. All Rights Reserved. [2] 10/29/2013 GS1145 Strategies for the Technical Professional Syllabus Critical thinking Problem solving Basic research skills o ITT Tech Virtual Library o Web searches o Citing sources Time management Working in teams COURSE LEARNING OBJECTIVES By the end of this course, you should be able to: 1. Gather relevant information using ITT Technical Institute resources, such as student email, ITT Tech Virtual Library, and ITT Tech Student Portal. 2. Perform self-analysis on the areas that impact success in academic and professional life...
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...Syllabus School of Business MGT/521 Version 5 Management Course Description This course applies the tools available to University of Phoenix graduate students and the competencies of successful managers to understand the functions of business. Students develop an increased awareness of their own perceptions and values in order to manage and communicate with others more effectively. Other topics include MBA program goals, argument construction, decision making, collaboration, and academic research. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Hoch, S. J., Kunreuther, H. C., & Gunther, R. E. (Eds.). (2001). Wharton on making decisions. New York, NY: Wiley. Nickels, W. G., McHugh, J. M., & McHugh, S. M. (2010). Understanding business (9th ed.). New York, NY: McGraw-Hill/Irwin. Robbins, S. P. & Judge, T. A. (2011). Organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson/Prentice...
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