...Worldwide Telecommunications, Inc. Worldwide Telecommunications, Inc. is a full service voice and data communications company. The company is one of the world’s largest and successful telecommunications companies. Despite the success that Worldwide Telecommunications, Inc. had experienced, the company will eventually face some cultural changes in the future. Also, a diverse workforce will have an effect on teamwork as well as communication. However, Worldwide Telecommunications, Inc. is not the only large company that will come across cultural changes. Nowadays, the trend for many companies is to expand into another country with the goal to gain a diverse workforce and to enter an international market. Although this trend is extremely beneficial for the company’s success and survival, there are some negative aspects as well. Possible Cultural Changes in Worldwide Telecommunications, Inc. The world is becoming more diverse and most large companies are multicultural. Diversity definitely has brought new importance to the workplace. Because of the increase of diverse employees from all over the world, it is almost impossible for Worldwide Telecommunications, Inc. to not counteract any cultural changes. Combining people from different backgrounds can cause tension in the workplace. People of different nationalities, ethnicities, religions, genders, ages, etc. interact with each other differently and perceive things in different ways. In addition, the working...
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...Worldwide Telecommunications Team,”C” Joseph Collins, Megan Ward, Andrew Hoffart, Steven Rankin, Cheryl Bandy COMM/215 April 28, 2014 Irwin Shubert Worldwide Telecommunications, Inc. and the cultural changes within Diversity has brought a new importance to the work place. With the world becoming more diverse, and the work place becoming more multicultural, political correctness, affirmative action and disparities in pay pushed their employers to change their recruiting practices. A progressive workplace should consist of employees of wide-ranging cultures, ethnicities, religions, genders, and ages, and other factors. When you add people from the different backrounds there’s always going to be tension. However, each individual from each different culture or reign can bring something different, something new and exciting to the table. Worldwide Telecommunications, Inc. is meeting this rather complicated issue directly in the hopes of turning it into an opportunity to promote a multicultural work environment that its customers can connect with. The various cultures of the workers will have an effect on the way that the community understands and interacts with the organization in an affirmative way. This distinctive idea will not be without its difficulties. A diverse workplace can lead to challenges and struggles as people from different cultures, ethnicities, religions, genders, and ages learn to work together...
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...Introduction-Worldwide Telecommunications Company Globalization is a process of interaction and integration among the people, companies, and governments of different nations. It is driven by international trade and investment and aided by information technology (The Levin Institute, 2014). Indeed, globalization has made our world smaller. As the markets for products, services, labor, and capital increasingly integrate worldwide, we are witnessing the increasing economic, cultural, demographic, political, and environmental interdependence of different locations around the world (Elfrink, 2014). In his book The World Is Flat, Thomas Friedman perfectly captured the essence of today’s new era of globalization. By flat, Friedman meant that the world is connected. The lowering of trade and political barriers, and the exponential technical advances of the digital revolution have made it possible to do business or almost anything else, instantaneously with billions of other people across the planet (Friedman 2005). However, with a more global business environment comes a host of new challenges including managing a multicultural workforce comprised of people with widely differing backgrounds. In a multicultural environment, where the meanings of various behaviors and practices are as diverse as the people demonstrating them, incorrect assumptions could easily lead to miscommunication (Lankard, 1994). The purpose of this paper is to forecast possible cultural changes within Worldwide Telecommunications...
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...With the advantages businesses have with telecommunications, has allowed Worldwide Telecommunications, Inc. to grow both local and international. The use of devices like cell phones, satellite TV, computers, and the Worldwide Web has allowed businesses to branch out to other countries, which is beneficial in creating a bigger cliental, but this can create problems like cross cultural communication. When building relationships with other countries, it is important to understand the cultural differences. Communication between two different cultures can have problems in both verbal and nonverbal communications. For example, in some countries like the United States, effective nonverbal communication is eye contact when speaking to someone, in countries in South Asia direct eye contact can be look at as aggressive and rude. Communication styles are also different when conducting business with other countries. Some cultures have a more aggressive approach to communicating with superior colleagues, in which some cultures are passive concerning communicating with a superior when generating ideas and they can become passive and not feel comfortable sharing ideas. Another cross cultural communication that is very different from culture to culture is building trust. For example, in the United States, trust comes from reputation and work ethic at work. When someone is consistent at work and always finish his or her tasks on time and with good results, he or she built trust with higher management...
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...Final Research Paper Global organizations are recovering from the 2008 financial crisis and are repositioning themselves for aggressive growth. As the economy recovers, organizations worldwide realize the need for highly connected, ambitious and valuable contributors forcing companies to develop innovative ideas and find human capital to develop capabilities and share expertise. Globalization has changed the face of 21st century workforce. In today's fast paced and growing economy, there is an exponential increase of cultural diversity within big businesses and corporations. There is an opportunity to "achieve higher levels of productivity and extraordinary performance" (Nykiel) for large corporations with a multicultural workforce. At the same time, it may also "be more challenging in a multicultural work and managerial environment" (Nykiel). Workforce Diversity Statistics The term "multicultural workforce" which represents the personal characteristics of employees in an organization is today superseded and replaced by a much broader term, "cultural diversity". Diversity refers to the way organizations respond to a multicultural workforce. The strategy in large organizations is to leverage differences in employees to increase creativity and have a competitive advantage in a fierce market. In the 2014 survey conducted by Diversity Inc; which is the leading publication for the education and benefits of large organizations, 1215 companies participated in an empirically...
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...Globalization MGT/448 Globalization The world today is moving toward an interdependent, integrated global economy, and away from a self-contained national economy. The term “globalization” alludes to the change toward a more combined and interdependent world economy. The trend toward a more combined and interdependent world economy is known as economic integration, economic interdependency, globalization, and internationalization (Hill, 2009). Institutions remain required to help assist, govern, and police global markets and promote the establishment of multinational treaties to assist in governing the global business system. Some of the institutions developed to help assist globalization are the General Agreement on Tariffs and Trade (GATT), the World Trade organization (WTO), the International Money Fund (IMF), the World Bank, and the United Nations (Hill, 2009). The globalization of world economies remains affected by three major factors, the reduction of trade barriers, the removal of restrictions to foreign direct investments, and the changes in technology available to assist in globalization. After World War II the removal of trade barriers allowed the free flow of goods, services, and capital between nations. The formation of GATT helped to lower trade barriers among member nations, which numbers 150 nations. The formation of the WTO is to police the world trading system and make sure that nation states hold true to the rules laid down in trade treaties...
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...The term “Organisational Change” implies and can be defined as the adoption of a new idea or behaviour within an organization (Robbins and Judge, 2010). It’s the adjustment made among people, technology and structural foundation which was being established within an organisation for period of time. The fundamental concept is for the employees to comprehend the business environment and its significance for the sustainability of the business organisations (Management of Organisation, 2013). For the assignment undertaken, we will be looking into MOTOROLA which was heralded as one of the global communication leaders at a point of time; we evaluate factors effecting its business environment over the past five years using PESTEL analysis which led the organisation to make specific strategies to remain competitive and relevant in the industry. Motorola was influenced by several changes in its business environment which led company to develop strategic planning to work and collaborate with diverse corporation in the industry in assisting the business to continually innovate and improve their products and gain significant market share. This can be observed through the milestones of changes, since its inception back in 1930 when it was known as Gavin Manufacturing Corporation (Motorola Solutions, 2013). * Motorola Inc. was an American corporation established in 1928, a multinational company in telecommunications located in Schaumburg, Illinois in Chicago Suburb (Motorola Website,...
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...CHAPTER 1 Managing in the Digital World CHAPTER OBJECTIVES After reading this chapter, you will be able to do the following: 1. 2. 3. 4. 5. Describe the characteristics of the digital world and the advent of the information age. Define globalization, describe how it evolved over time, and describe the key drivers of globalization. Explain what an information system is, contrasting its data, technology, people, and organizational components. Describe the dual nature of information systems in the success and failure of modern organizations. Describe how computer ethics impact the use of information systems and discuss the ethical concerns associated with information privacy and intellectual property. CHAPTER OVERVIEW This chapter helps the student understand the role of information systems as organizations move into the digital world, and how they have helped fuel globalization. The student will learn what information systems are, how they have evolved to become a vital part of modern organizations, and why this understanding is necessary to become an effective manager in the digital world. The student will also learn how globalization evolved, and what opportunities globalization presents for organizations. The importance of ethics as it relates to IS is discussed especially as it relates to information privacy, accuracy, property, and accessibility. A number of cases and illustrations are used, for example, Apple products and how they have evolved over time (such as...
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...this study. Part I. examines the history and development of the Sony Corporation. It builds on the theoretical work of Schein, (1984, 1983), Morley, Shockley-Zalabak (1991) and Gershon (2002, 1997) who argue that the business strategies and corporate culture of a company are often a direct reflection of the person (or persons) who were responsible for developing the organization and its business mission. Second Part examines the Sony Corporation from the standpoint of business strategy. Special attention is given to the subject of organizational culture and strategic decision-making. A second argu- ment of this paper is that while Sony is a TNMC, the organization is decidedly Japanese in its business values. This is beginning to change in the face of global competition and the need to improve business performance. This study combines elements of historical and economic research in approaching the questions under investigation. Primary resource information includes company reports and 10-K filings with the US Securities Exchange Commission, internal memoranda and other documents pertaining to the management and function of the Sony Corpo- ration. The most important aspect of the data collection stage...
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...this study. Part I. examines the history and development of the Sony Corporation. It builds on the theoretical work of Schein, (1984, 1983), Morley, Shockley-Zalabak (1991) and Gershon (2002, 1997) who argue that the business strategies and corporate culture of a company are often a direct reflection of the person (or persons) who were responsible for developing the organization and its business mission. Second Part examines the Sony Corporation from the standpoint of business strategy. Special attention is given to the subject of organizational culture and strategic decision-making. A second argu- ment of this paper is that while Sony is a TNMC, the organization is decidedly Japanese in its business values. This is beginning to change in the face of global competition and the need to improve business performance. This study combines elements of historical and economic research in approaching the questions under investigation. Primary resource information includes company reports and 10-K filings with the US Securities Exchange Commission, internal memoranda and other documents pertaining to the management and function of the Sony Corpo- ration. The most important aspect of the data collection stage...
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...PREFACE 3 Int. Studies of Mgt. & Org., vol. 36, no. 4, Winter 2006–7, pp. 3–8. © 2007 M.E. Sharpe, Inc. All rights reserved. ISSN 0020–8825 / 2007 $9.50 + 0.00. DOI 10.2753/IMO0020-8825360400 Preface Globalization and Its Effects on International Strategy and Cross-Cultural Management Globalization is one of today’s most controversial buzzwords, though the spread of this term worldwide since the early 1990s may be testimony to its own significance. Skeptics argue that the entire discussion about globalization is unjustified, as all its essential facets—foreign trade, cultural exchange, technological progress and cross-national cooperation—are not new but are phenomena that can be traced back to our earliest civilizations. So, is globalization just a myth or a euphemism for the deregulation mantra under the supremacy of Anglo-American capitalism and for an economization of areas previously unrelated to the pressure of competitiveness, the market principle, and the price mechanism? Are the current trade patterns truly global, when 80 percent of trade is conducted within the “triad” of western Europe, North America, and the Pacific Rim, which together make up only 20 percent of the world’s population? Contrary to these arguments, we believe that globalization is as new a phenomenon as the term itself and that it does merit the attention it now receives in scholarly, political, and managerial debates. It is less a question of some new occurrences but is more so one that transgresses...
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...Introduction Culture has a major influence on international and local businesses. Firms today have to deal with the reality of cultural diversity not just on the international business scene but also within their organizations. Understanding this diversity and successfully interpreting it helps to realize and take advantage of the opportunities provided by globalization. Analyzing the cultures of triumphing companies and countries helps to compare, contrast and learn from their path to glory. Based on these facts, this research paper will study three different successful electronics companies from three different countries/cultures. These are Apple Inc. of USA, Samsung Electronics of South Korea and Sony Corporation of Japan. Apple and Sony Corporation are both involved in many types of business activities and Samsung Electronics is part of a larger multinational conglomerate (Samsung group) which comprises numerous affiliated international businesses. However due to size and commonality of products, this research will focus on their electronics business with specific attention to Mobile devices (Smartphone and mobile computing devices). This research paper will briefly touch up on the activities of the three companies and how cultures of their respective countries influence their corporate culture, management style and overall business activities. The purpose of such research is to analyze the corporate culture of each company in relation to their respective country of origin...
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...Problem Solution: Global Communications MBA500 Deborah Elver August 27, 2005 Problem Solution: Global Communications This paper will apply the nine-step problem solving model to the scenario involving Global Communications. It will provide the background, define the problem, describe end-state goals, identify and analyze an alternative solution based on benchmarking, examine associated risks, provide an optimal solution and implementation plan, and evaluate the results. Situation Background (Step 1) Global Communications (Global), a telecommunications company, is faced with lack of consumer confidence and economic pressure. Senior management has developed an aggressive plan to hit the market with new services and an alliance with a satellite provider. They have also identified cost-cutting measures with hopes of increasing profits. In order for the plan to come to fruition, they will market on an international level with the goal of becoming a truly global resource. Subsequently, this development plan has created several challenges (UniversityElver, 2005). Issue Identification Several challenges or issues have been identified including—but not limited to—globalization and competition, building market share and alliances, reducing and relocating staff, outsourcing technical call centers to Ireland and India, and the lack of communication to Union and stakeholders. The lack of communication to Union and stakeholders regarding this initiative...
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...PREFACE 3 Int. Studies of Mgt. & Org., vol. 36, no. 4, Winter 2006–7, pp. 3–8. © 2007 M.E. Sharpe, Inc. All rights reserved. ISSN 0020–8825 / 2007 $9.50 + 0.00. DOI 10.2753/IMO0020-8825360400 Preface Globalization and Its Effects on International Strategy and Cross-Cultural Management Globalization is one of today’s most controversial buzzwords, though the spread of this term worldwide since the early 1990s may be testimony to its own significance. Skeptics argue that the entire discussion about globalization is unjustified, as all its essential facets—foreign trade, cultural exchange, technological progress and cross-national cooperation—are not new but are phenomena that can be traced back to our earliest civilizations. So, is globalization just a myth or a euphemism for the deregulation mantra under the supremacy of Anglo-American capitalism and for an economization of areas previously unrelated to the pressure of competitiveness, the market principle, and the price mechanism? Are the current trade patterns truly global, when 80 percent of trade is conducted within the “triad” of western Europe, North America, and the Pacific Rim, which together make up only 20 percent of the world’s population? Contrary to these arguments, we believe that globalization is as new a phenomenon as the term itself and that it does merit the attention it now receives in scholarly, political, and managerial debates. It is less a question of some new occurrences but is more so one that transgresses...
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...obsolete products especially considering clothing line, and overall negatively impacts the health of communities Provide superior customer service and quality There has been an increased concern that Walmart offers substandard products, inferior quality, poor customer service. For example: Adidas AG, the second-largest maker of sporting goods globally, said that a house brand of shoes sold at Wal-Mart may injure those that wear them. Now that's quite a statement about product quality. Providing superior customer service and quality is vital to having success in any business. A customer is prone to buying a product from a company again when it appears that the company has surpassed customer expectations. And, Wal-Mart Inc. one of the most profitable companies in the world, attributes exceeding customer expectation to the deceased CEO and company founder, Sam Walton. Providing superior customer service and quality with cost value proposition will increase profitability, enhance customer relationship and bolster the Walmart objective of sustainability. Pay attention to changing...
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