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Voluntary Service Manager: A Case Study

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EXECUTIVE SUMMARY
This proposal presents evidence in support of the provision of a full-time managerial role for the volunteer service manager and the establishment of a training programme for the volunteers to ensure that the volunteers are supported and carefully managed and nurtured so that they are able to perform their roles to their maximum potential. This proposal provides an outline of the project plan which when completed maybe of use for other organisations in the sector.
Project description
This proposal aims to start a volunteer management programme in a hospice in West Midlands in the United Kingdom so that volunteers working in the hospice are managed in a professional way. The project will outline the role of a Voluntary Services Manager (VSM) in the hospice, who will be responsible for establishing a recruiting, training and retaining strategy for the volunteers so that the volunteers are managed and utilised to their potential. Training programme which will be developed by the VSM will ensure that the volunteers are fully equipped to aid and support the paid staff in providing care and support to the patients and their …show more content…
Hospices have always been reliant on the volunteers in order to provide care to the patients. Volunteers within hospice settings assist paid members of staff to provide person-centres, high quality care for patients with life-limiting illnesses. Often, volunteers take on the role due to having experiences the death of family or friends in hospice. There are huge benefits to volunteering, and the contribution provided by the volunteers is acknowledged and valued by medical professionals, patients, and their family and friends. Volunteers may provide practical, emotional and social support which was found to be highly important in the hospice setting. For example, by allowing family members to take a break from their routine of catering to the needs of their loved

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