Week One Assignment

1. Who was the sender? The sender of the first email was my branch manager at the time. I am no longer employed with this company but it is not due to this situation. He is the type of person this is very hard to explain in words. You would have to experience his ways. The second was between to other employees in the same branch office. This experience was due to lack thereof communication and assumption. 2. Who was the receiver? In the first scenario I was the receiver and this email caused a drastic issue within the work place. In the second scenario, it was between a receptionist and an inside sales rep. that believes he is more important than words. 3. What was the message? The message was sent to my manager’s boss. I was copied on it when it was replied to by this gentleman. The issue was I had done serve damage to my arm. I was seeing a doctor and having physical therapy on my arm. This job consisted of a good deal of lifting and repetitive work. I was under Workman’s Comp. so I was not actually supposed to be working. The message consisted of several comments stating I was not able to keep up with my job, and it was time to look for other arrangements. In the second the inside sales rep. put a order in front of a already over worked receptionist and did not say a word. 4. What channel was used to send the message? Email and no words spoken. 5. What was the misunderstanding that occurred? When I read the email, I perceived the words stating that I was no longer able to do my job to their standards and they were going to “make other arrangements” which told me that I was going to be let go. In the second, the receptionist returned the paper back into the inside sales rep. order box because she did not know what it was or what was supposed to be done with it. When the receptionist returned it to the Inside