...What Makes Brands Great • Role of the brand: they serve as a route map for purchasing behavior and when managed properly, generally accrue significant value to their owners • For many years, most brand owners relied on marketing-oriented measures such as awareness and esteem. Today they use more innovative and financially driven techniques to better quantify the value that brads represent • Brand leaders appear to perform consistently well against a broad range of factors, including tangible equity, customer purchasing habits and market stature. The reason is that they share certain characteristics and approaches that contribute to their success as a brand and a business WHAT GREAT BRANDS SHARE • There are five notable qualities that leading brands share Three principal attributes: 1. A compelling idea • Behind every brand is a compelling idea, which captures customer’s attention and loyalty by filling an unmet or unsatisfied need 2. A resolute core purpose and supporting values • These remain in place even though the business strategy and tactics have to be regularly revised to address and take advantage of the circumstances of a changing, and in the detail often largely unanticipated, world and business environment. • Example: From the 7 Series to the Mini, the BMW brand stands for “the ultimate driving machine” – the core remains the same: to deliver an outstanding experience though superior car performance • This strategy illustrates an opportunity captured...
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...What makes the Samsung brand successful? Marketing has been defined by The Chartered Institute of Marketing (2001) as …“the management process responsible for identifying, anticipating, and satisfying customer requirements profitably”… This essay will focus on the technology sector and attempt to uncover what makes the Samsung brand successful. Using key marketing theories of branding concept, brand equity and brand positioning in a logical order it will critically evaluate these concepts in the context of the chosen brand. Supporting academic theories, relevant brand examples and critical evaluation will be offered throughout each of the theories explored. In conclusion, a summary of these theories will be discussed in relation to the success of the brand. Founded in Suwon , Korea in 1969, Samsung electronics has arguably grown to become one of the most successful companies of modern times. In 1993 chairman Lee Kun Hee laid out his vision for the future and what the company had to do to achieve success. It was to become a global leader in consumer electronics by focusing on creating high quality premium products. By 2012 Samsung had established itself as the world’s largest information technology company for revenues standing at $200 billion with 236,000 employees in 79 countries. It currently holds No.1 global market share for 13 of its products. Its marketing spend for 2012 was $4 billion - 4 times that of its nearest competitor, Apple. Branding is used by companies...
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...What microwavable popcorn brand is the best? In our experiment we will test the four major brands of buttered popcorn and find the average amount of kernels in each bag(a quality bag should have produced 98% of the kernels popped), the unit price, and conduct a blind taste test. In the tests the independent variable is the brand of the popcorn. The dependent variables are the average amount of kernels per bag, the unit rate per bag, and the taste of the popcorn. The controlled variables are the temperature and time the popcorn is cooked at, the flavor of the popcorn, and the people we will be using in the taste test. Our hypothesis for this experiment is that if you eat Act II you will get more popcorn for your money then if you buy another brand because more popcorn pops per bag leaving you less unpopped kernels. An average american eats about 42-68 quarts of popcorn a year. 76% of people also claim to eat popcorn regularly, and about 70% percent of all popcorn is eaten at the consumer's home. Popcorn is so popular that January 19th was declared national popcorn day. Multiple people have compared and reviewed brands, nothing seem to be consistent. Since this a recurring issue we decided to research the most common reviews, the health benefits and problems of eating it, and the...
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...Disney Case Study 1) What does Disney do best to connect with its core consumers? Interestingly Disney’s core customers have changed during the company’s history. During the 1980s, Disney started marketing to the elderly as well. But more importantly, this company has over the years used emerging technology to improve guest satisfaction through a progressively richer media and entertainment experience. Disney has succeeded over the years by constantly changing its parts, themes of new movies while still making available nostalgic characters to remind an entire generation of the multimedia they grew up with. Walt Disney studios, parks and resorts, Disney consumer products, media network’s and interactive media make up the 5 segments of the Disney market. Each of these segments have a diverse age range as well as different tastes in Disney characters and their personalities as brought to light by the park staff, Voice (over actors and all the cast of the various movies and shows that Walt Disney and the great creative minds that the company as attracted into its work force. Disney targets secondary guests also. These are people who have any influence in the buyer’s decision to buy or not buy to see a movie or not to see a movie. The impression the store or employee has on this secondary guest can lead to repeat business. Essentially Disney views any purchasing process from approach to sale to service as an opportunity to put on another show and wow the guest who frankly has...
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...as The John Lewis Partnership in the UK, where the employees are also owners. In addition, the organisation seeks to minimise management with the emphasis on action and creativity. Case study questions 1. Explain what happened to the Gore-Tex brand after the patent expired. What activity can firms use to try to maintain any advantage developed during the patent protection phase? Competitor products emerged (generic versions if you like). To compete, it was necessary to develop the brand. This is something that has not happened. What else could it do? 2. List some of the wide range of products that the Gore-Tex fabric has been applied? All sorts of clothing, shoes, coats, etc. Also, windsurf sales and kite surf sales. What else could it be applied to? 3. It seems that Gore Associates is heavily orientated towards technology. What are some of the dangers of being too heavily focused on technology? Myopic views such as not listening to customer views, too focused on technology. Missing opportunities that may exist, which involve minor changes. Also, marketing mix considerations need to be considered: price, distribution, promotion, etc. 4. Cooperatives and share-ownership schemes provide many attractions and benefits, but there are also limitations; discuss these. 5. What has been the Gore strategy to achieving success in its markets? How is this strategy now being challenged? This has been based on developing technology for niche markets and becoming the dominant supplier,...
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...Is satisfaction enough in order to understand the customer-brand relationship? What should firms measure? Satisfaction of its customers is often a top priority of service firms; moreover, service industries strive for consistent satisfaction of its customers in order to reach their objectives of repeat purchases. In today’s competitive market it is no longer sufficient to merely satisfy customers, Jones argues that satisfied customers defect, and that completely satisfied customers are much more loyal that satisfied customers (Jones & Sasser, 1995). Satisfaction has become an initial stepping-stone for competitive service firms, who continually strive to obtain loyal customers to form long-term relationships. In order to understand customer-brand relationships we must understand the division of loyalty, as it has become somewhat lost in translation when firms seek to engage in customer-brand relationships. Jones and Sasser explain two types of loyalty that are commonplace in the service industry that include true long-term loyalty and false loyalty. False loyalty can eventuate when government regulations limit competition, when high switching costs of changing service provider in the middle of treatment (hospitals), when proprietary technology limits alternatives, and strong loyalty-promotion programs like frequent flier miles expire (Jones & Sasser, 1995). False loyalty can explain why seemingly loyal customers defect, so it becomes matter of completely satisfying customers...
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...What does technology teach us about how to market brands? The answer is a way of engaging, not a means of engaging. The digital revolution in brand marketing is generally approached as an issue of platforms, but it is much more. Technology doesn’t just give people a new way of doing things; it gives people a new way of thinking. The biggest impact of technology is the change it creates in people’s perceptions. Certainly, technology expands access, speed and productivity, but technology has much more far-reaching effects. The digital revolution is changing how people conceptualize the possibilities available to them in their lives. Absent digital technologies, it would never occur to someone that marketers could be engaged in dialogue, much less dialogue at the point of contact. People used to take it for granted that there was no tête-à-tête with ads. You could watch them, but you couldn’t change them or talk back to them. People no longer believe that. Even if they don’t interact with ads, they recognize that ads no longer enjoy an exclusive position on the dais. But the presumption of dialogue created by digital technologies goes beyond the technologies themselves. Once the door has been opened in one area, people want to see it opened everywhere else as well. People now want the same freedom of engagement in every aspect of their lives. Every point of contact carries the same expectations. People now want it at retail, in customer service, for promotions, with media...
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...(Submission Date) Unit – 2 What is the role of the creativity in the segmentation process, Why can we say that having an excellent global positioning is one of the principal assets of a brand, What criteria should global marketers consider when making product design decisions, Identify several global brands. What are some of the reasons for the global success of the brands you chose? Abstract The study identifies segmentation processes and how it can be introduced to management to accept them. Often than not if management do not understand the process of segmentation and found out that what has been presented differ from what they know they quickly reject the proposed segmentations (Yankelovich & Meer, 2006). In segmentation, it allows the researcher to knowing how important a product or service is to the customers and this help in deciding what their expectations and are most likely to reveal their willingness to purchase your product. The study further identifies reasons why segmentations fail and steps needed to be taken to correct these errors. The literature elaborate on brand positioning and settling the confusion of brand positioning by managers straight. Consumer culture both local and global is also considered with it effect on brand positioning showing the reader the essence considering or adopting a hybrid type of positioning (Holt, Quelch, & Taylor, 2004). After going through this studies the reader will appreciate the essence of brand positioning using five recognized...
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...Brand Equity Aims Ø Three Types of Brand Equity Ø What are they? Ø How to create and measure? 1 Brand Excels at Delivering Benefits Customers Truly Desire Strongly Agree Strongly Disagree Brand Stays Relevant Strongly Agree Strongly Disagree 2 Brand is Properly Positioned Strongly Agree Strongly Disagree Brand is Consistent Strongly Agree Strongly Disagree Brand Managers Understand what the Brand Means to Consumers Strongly Agree Strongly Disagree 3 Brand Equity Brand Equity: 3 Approaches 1. Customer Based Brand Equity (CBBE) 2. Financial Brand Equity 3. Employer Brand Equity CBBE Customer-based Brand Equity: Differential effect that brand knowledge has on consumer response to the marketing of that brand 4 Customer-Based Brand Equity (CBBE) Model Consumer Response to Marketing Brand Knowledge Differential Effect Brand Equity arises from differences in CONSUMER response What CONSUMERS learn, felt, seen, heard, experienced over time Reflected in CONSUMER perceptions, preferences, and behavior related to all aspects of the marketing of a brand The Brand is in the Mind of the Customer • What do I know about it? • What do I feel towards it? • What was it like to use? How does a Crow count? 5 Brand Identity “Brand identity is a unique set of associations the brand strategist aspires to create or maintain. These associations represent what the brand stands for and imply a promise...
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...43-51 Kevin Lane Keller Brand Mantrais: Rationale, Criteria and Examples hi this paper, we consider how marketing managers can benefit from the concept of a "brand mantra." We examine how brand montras relate to brand positioning and a related concept, "core brand associations." Our focus is on how brand mantras can be used to improve intemal brand management We consider design and implementation issues in temi of characteristics of good A/nos Tuck School of brand mantras as well as process issues in developing Business brand mantras. It is noted that brand mantras, as with Dartmouth College Nike's "authentic athletic perfonnance" and Disney's "fun family entertainment" often consist of three words that combine brand functions with descriptive and emotional modifiers. Procedurally, brand mantras are developed at the same time as brand positioning. At tlwt time, brand mantras would then be judged on their ability to effectively communicate, simplify, and inspire, as reflected by employee research. Organizational Brand Management Through Brand Mantras Introduction An increasing number of firms have embraced branding as a business priority and marketing imperative. Despite that fact many firms are unsure as to exactly what they should do to effectively manage their brands and maximize their equity. Much of the branding literature has taken an extenial perspective to focus on strategies and tactics that firms should take to build or manage brand equity with customers. Without...
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...D o TNS - GLAKES N Brands & Brand Equity 26 June , 2012 ot C op y 1 Session 3 BEST GLOBAL BRANDS 2011 Interbrand 2011 Rankings Rank 1 2 3 4 5 6 7 8 9 10 Brand Coca – Cola IBM Microsoft Google GE Value ( $ mn.) C ot McDonalds Intel Apple N Disney D o Hewlett-Packard Global Brands Morgan Chase Data: Interbrand Corp., J.P. Scoreboard & Co / (Interbrand) Business Week September 10 The table ranks 10 top global brands that have a value greater than $1 billion. The brands were selected according to two criteria. They had to be global in nature, deriving 1/3 rd. or more of sales from outside their home country. There also had to be publicly available marketing and financial data on which to base the valuation. TNS - GREAT LAKES op y 71,861 69,905 59,087 53,317 42,808 35,593 35,217 33,492 29,018 28,479 Top 10 Most Trusted Indian Brands – 2011 RANK 1 2 3 4 5 6 7 8 9 BRAND LUX COLGATE AIRTEL N D o 10 ot NOKIA DETTOL MAGGI TNS - GREAT LAKES C LIFEBUOY BRITTANNIA VODAFONE CLOSE-UP op y ( ET - Brand Equity Sep 28, 2011 ) BRANDS THAT LOST LUSTURE D o TNS - GREAT LAKES N ot C op y Some Leading US Brands since 1925 D o 1. Kodak 2. Del Monte 3. Wrigley 4. Nabisco 5. Gillette 6. Coca Cola 7. Campbell 8. Ivory 9. Goodyear 10. Lipton N ot TNS - GREAT LAKES C op y Cameras Canned Fruit Chewing Gum Biscuits Razors Soft Drinks Soups Soap Tyres Tea D o Category...
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...Chapter 9 119. What valuable functions can brands perform for a firm? Brands also perform valuable functions for firms. First, they simplify product handling or tracing. Brands help to organize inventory and accounting records. A brand also offers the firm legal protection for unique features or aspects of the product. 120. Describe the three ingredients of customer-based brand equity. There are three key ingredients of customer-based brand equity. 1. Brand equity arises from differences in consumer response. If no differences occur, the brand-name product is essentially a commodity, and competition will probably be based on price. 2. Differences in response are a result of consumers’ brand knowledge, all the thoughts, feelings, images, experiences, and beliefs associated with the brand. Brands must create strong, favorable, and unique brand associations with customers, as have Toyota (reliability), Hallmark (caring), and Amazon.com (convenience). 3. Brand equity is reflected in perceptions, preferences, and behavior related to all aspects of the marketing of a brand. Stronger brands lead to greater revenue. 121. Advertising agency Young and Rubicam (Y&R) developed a model of brand equity called Brand Asset Valuator (BAV). What is the intent of the BAV model? List and briefly characterize the four key components (pillars) of brand equity. Based on research with almost 800,000 consumers in 51 countries, BAV compares the brand equity of thousands of brands across hundreds...
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...“Your brand is what other people say about you when you’re not in the room” Jeff Bezos – Founder, Amazom.com Introduction What is Brand Development and why is it important? Simply explained, brand development is the process of improving a brand or improving customers’ knowledge and opinions of that brand. Branding is a vital and essential element for marketing to create value and connectivity with audiences. Customers do not simply purchase services and products purely on functionality, lowest price or that it is the most reasonable choice above all others, they do so because they love and trust certain brands which over time have become an irreplaceable necessity to their lives. A high equity brand gives its owner many advantages. In addition to the obvious benefit of driving market share, a strong brand can command a price premium, augment customer relationships as well as boost stock prices. Customer generated content is the easiest marketing method to build trust for your brand. When your customers are creating content for your brand, such as positive online reviews, case studies, testimonials, contests, social shares and other forms of participation, you not only build trust with new customers but you empower your best customers with the ability to be a crucial part of your branding. Keller's Brand Equity Model, also known as the Customer-Based Brand Equity (CBBE) Model illustrates four critical steps that one should to follow...
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...Amitabh – The Big Brand ikas Vitthal pasped as the Dalda Active commercial filled the television screen before him. “So it is back! Now that is interesting,” he said. Parthiv Nair, his friend, stopped stiring his tea and watched the return of the evergreen Dalda. “What a brand, what legacy, what equity,”said Vikas, “Wonder what this will lead to.” “It will lead to Kaun Banega Crorepati if only you will tune in to Star Plus,” said Parthiv. Vikas obeyed and as the voice of Amitabh Bachchan (AB) filled the room, he heard Parthiv say; “What a brand, what equity.” Vikas sniggered. “I wish he will have the wisdom to drop out of this programme soon,” he said. “Why?” asked Parthiv. “Because it will dilute his equity fast. He was good as a launch pad, but he is not adding value any more. If you replace AB with say, Mohan Kapoor, do you think the viewership will drop? No! People are watching the crores, not AB. What is he doing on this programme?” “He is there to lend status, grandeur, to symbolize big events,” said Parthiv. “It’s amazing what hold he has even on a programme like this.” “Parthiv, if a sandwich spread were to be named Dalda, people would buy it. Maybe twice. But it won’t ring true. I don’t have the marketing vocabulary to express this, but Dalda does not stand for what a sandwhich spread delivers. Dalda is about a mass feeling, about everyday situation. Just because it has memorable strengths, attributes that are marketable, it does...
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...Branding What does Branding mean? It is the process of creating a magnificent name and image in the consumer's mind for a product. This kind of process can be done through advertising campaigns with a particular theme. By developing brand recognition, customer awareness will increase. Marketers have to take time and careful planning to create a fantastic name and image for their brand. (BusinessDictionary.com, 2014) What to consider before when developing a brand. (Sorensen, 2014) To create a perfect brand name, marketers need to consider few steps before developing their brand. * Marketers need to identify the target market: they need to know what type of customers they need to attract. For example, if they want to attract younger customers; trendy photos and music will attract them. * Marketers have to consider legalities: they have to make some research before developing their ideas about the brand to make sure that they do not infringe on other competitors brand. Also, by doing this step legally, marketers will protect their company's name. * Marketers have to consider the logo and color scheme for their brand: Choosing a simple color and unique graphics can help to create the brand name. * Marketers need to consider celebrity endorsements when they are creating their brand name. Using a famous person in their advertisements and commercials can help to grab customers' attention. When marketers do that they will have two advantages, one of them is they...
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