...with provocative writing about the qualities of managers and leaders and whether the two differ, but little has been said about what happens in the thousands of daily interactions and decisions that allows managers to get the best out of their people and win their devotion. What is it like to be a manager and what do great managers actually like to do? There is such a term or a phrase great boss and average boss after an employee describe his/her boss that way. It’s like TELL ME WHO’S YOUR BOSS AND I WILL TELL YOU WHO YOU ARE. A manager is the reflection of what he does. A boss or a manager does the job at his/her best and he knows if that is the best. If he’s happy doing the job, the employees could feel it and they might say “We have a happy boss.” The short scripted picture below could also explain. Everyday is learning. I believe a manager today could be a different manager tomorrow. Whatever affects your ability as a manager, people around you still say something about you. And in fact, people talk and will not forget your single failure but most of them forgot to appreciate your thousand great jobs. So, being a manager is to love your self, attend parties with friends, go on to nature adventures, attend family gatherings and recreations, exercise and play sports. The whole you will show how healthy you can manage an organization. “Management is a skill that can be learned.” said F. John Reh. You can improve as a manager by working every day to get better. Work on selecting...
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...Table of Content Content | Page | Introduction/Background | 2-3 | What managers do? | 4-5 | Why organizations need managers? | 6-7 | Strategies for enhancing employees’ job performance | 8-9 | | | Introduction/Background What is manager? Manager is a person who is responsible for planning the work of a group, monitoring their work to make sure day-to-day operations run smoothly in pursuit of organizational goals. Manager can also be define as a leader of a groups who responsible for a business or organization. INTERDENTAL Sdn.Bhd. INTERDENTAL is a pioneer in marketing and wholesale distribution of dental products in Malaysia. It is founded in 1979 and started as a small family based retail business serving the private and government dental sectors. It has over 30 years of efforts and experiences in the trade, and regularly receives compliments and supports from their clients. Their several trade names today had become well known within the dental industries. I had interviewed Mr. Wong Chong Ing, the general manager of INTERDENTAL Sdn.Bhd. He has 14 years of experience in dental industries. At first, Mr. Wong followed his dad’s footstep as the dental machine repairer after he finished his secondary education in Chung Ling High School, Penang .Due to his family’s economic problem, Mr. Wong didn’t further his studies. Although his job is tough, but Mr. Wong told me that he had learned a lot of things and knowledge about dental’s machines. In 1983, Mr. Wong...
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...The answer is a network of specialists, not a individual. What is a Globai iVianager? by Christopher A. Bartlett and Sumantra Ghoshal In the early stages of its drive overseas. Corning Glass hired an American ex-ambassador to head up its international division. He had excellent contacts in the governments of many nations and could converse in several languages, hut he was less familiar with Corning and its businesses. In contrast, ITT decided to set up a massive educational program to "globalize" all managers responsible for its worldwide telecommunications husiness-in essence, to replace its national specialists with global generalists. Corning and ITT eventually realized they had taken wrong turns. Like many other companies organizing for worldwide operations in recent years, they found that an elite of ¡et-setters was often difficult to integrate into the corporate mainstream; nor did they need an international team of big-picture overseers to tbe exclusion of focused experts. Success in today's international climate-a far cry from only a decade ago-demands highly specialized yet closely linked groups of global business managers, country or regional managers, and worldwide functional managers. This kind of organization characterizes a transnational rather than an old-line multinational, international, or global company. Transnational integrate assets, resources. 124 and diverse people in operating units around the world. Through a flexible...
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...David Kosak Written Assignment Week 4 MGT160 WHAT MAKES A GOOD MANAGER? The age old question of what makes a good manager has been around for as long as companies have been in existence. Throughout the years, with a shift from a predominantly industrial workforce to a more office centered workforce, ideal qualities for a manager have also shifted from more authoritative based to more communication based. Many various qualities make up what we now consider to be a good manager or supervisor. One of the most important qualities of being a successful manager is the ability to communicate with your employees. Nothing is worse than not being able to explain to your employees what it is you are looking for exactly. Often times, especially in the case of lower level managers and supervisors, you may need to communicate an idea that has been sent down through numerous people already and it is important that the message that is being sent does not get lost in translation. Employees will appreciate it if they can fully understand what their objectives are. Well-conceived, measureable employee objectives are a manager’s best friend and communication is the key to establishing those. Another important quality of a good manager is the ability to delegate to your employees. Every day, a manager receives a variety of tasks that he or she cannot just do on their own. They must assign certain tasks to certain employees. It is important to spread out the tasks in a manner...
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...Western Governors University Course: TJP1 TASK 1 What Makes a Good Manager? The purpose for the presentation is to inform the audience about my perspective on a good manger; and also the skills that employers may want in a manger. The audience for the presentation is any individual or company that is interested in a subordinate’s views of a good manager. The significance of the chosen topic is to shown several key management skills, which managers should strive to have. Presentation Outline I. What Makes a Good Manager? A. Hi. I am a student at WGU. The topic that I will be discussing is “What Makes a Good Manager?” I have worked for several companies, while dealing with different types of managers. My experience with these managers has shown me that not everyone can be a good manger. I believe that there are different types of skills; a good manager should have in the workforce to develop the company and its employees. At the end of this presentation, you will not only know my perspective on a good manger, but also the skills that employers may want in a manager. II. The Seven Management Skills ☺ Delegate tasks wisely to the employees ☺ Establish goals for the employees ☺ Be adaptable in your communicative skills ☺ Make time for the CEO, clients, and employees ☺ Identify achievements of their employees ☺ Think about permanent solutions, not quick fixes ☺ Don’t take things too seriously III. Delegate Tasks Wisely ☺ A good manager must be able to delegate tasks wisely to the...
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...What is the role of a Project Manager? Project managers are the point people responsible for coordinating activities of project team members to achieve project objectives. Whereas project team members tend to have narrowly focused skills and expertise, and are primarily concerned with day-to-day functions, Project Managers focus equal attention on near- and long-term activities. Historically the role of Project Manager focused on the larger, more technical projects. However, in recent years it is being applied to a variety of smaller, less technical projects as well. The Project Management function has received a lot of attention over the last 10 years and has become a highly desired competency in most organizations. Specifically, what are the responsibilities of a Project Manager? A true Project Manager is responsible for effectively and efficiently: • Defining the scope of projects; • Developing project schedules; • Estimating project costs; • Gaining stakeholders’ approvals; • Measuring project progress; • Controlling project changes; • Closing out projects. Why are soft skills important to being a great Project Manager? The common thread running through all the essential skills needed to be a great Project Manager is working with people. Whether it’s defining the scope of a project, exercising change control or closing a project out, the more comfortable Project Managers are with interacting with people the more successful...
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... The above article by Henry Mintzberg enlightens us on what managers actually do. The article differentiates between the traditional myths and actual facts about manager’s role. Traditionally it is thought that a manager’s job is based on four basic aspects: planning, organizing, coordinating and controlling which may be true however the author argues that these aspects only cover a part of manager’s duties. Explain how the structure of comparison (in the article). Mention author’s focus points such as communication, ethics, etc. Managers’ extensive use of verbal media helps to explain why they are reluctant to delegate tasks and are damned by their own information system to a “dilemma of delegation” – to do too much or to delegate to subordinates with inadequate briefing. As an example the author argues that a manager is the person who is under pressure all the time, he has to deal with multiple things going on in his mind, a manager has to keep an eye on each an very employee or sub ordinates he is working with and also pay attention to the surroundings in which he is working. This is one of the facts about the managers where else the folklore is that managers are systematic planners. A good manager always motivates his employees and keep up a good verbal communication with his peers and subordinates, he keeps up a healthy atmosphere at the work place, because through efficient communication a manager can obtain more verbal information and act efficiently...
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...Running Head: What This Manager Didn’t Do! Ethical Dilemma What This Manager Didn’t Do Principles of Organizational Behavior Professor B. Code December 6, 2006 First of all, what is a manager? Stephen P. Robbins’ states, that “a manager is an individual who achieve goals through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. Managers do their work in an organization. This is a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals (Robbins 4-5).” Research has proven that managers must have skills to be effective and efficient in organizations. Organizations can be schools, church, and work, etc. therefore any group with two or more people. We will look at what it takes to be a manager and how to handle ethical dilemmas in the work place. In 2005 I was tired of working night shift at a state facility that operated on a twenty-four hour basis. So I was sharing this information with someone about the on going situation and they offered me a job as an assistant manager of a fast food restaurant. I was very thrilled because it was a manager’s position and had the opportunity to work the hours I wanted to work. It didn’t seem to matter to the employer that I didn’t have the necessary qualifications. Needless...
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...What Makes a Good Project Manager? Introduction What makes a good project manager? When evaluating this question we can start by breaking the question down, and stripping some key words in it. In this case, the words project, and the word manage, by doing this we are able to start arriving at some assumptions. The Project Management Body of Knowledge defines a project as such: “A temporary endeavor undertaken to create a unique product, service, or result (Project Management Institute, 2008, p. 442). The word Manager most all of us can define this ourselves. It is someone in charge, a leader, a “shot caller”, descion maker, or thorn in our side. In answering the several question asked at the end of our reading assignment this week, we will be looking at what makes a good project manager, as well as problems they may face. In Answering Chapter Questions Characteristics listed in our text of a perspective list of a project manager consist of, “aggressiveness, confidence, poise, decisiveness, resolution, entrepreneurship, toughness, integrity, versatility, multidisciplinary, and quick thinking” (Meredith & Mantel, 2012). This list seems to be pretty extensive and no way could one person ever amount to all of these. Successful project managers will most defiantly have some of this if not most of these attributes. However, they can be a bit more simplified, and focused. Project Managers are great forecasters and projectors; they can operate ten steps ahead of the process...
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...What the Roles and Functions are as a health care Manager By Sophia Ward HCS/325 University of Phoenix Nicole Stagalas March 23, 2012 Managers have many important roles and functions to perform on a daily basis in the health care field. There is always going to be a need for health care managers, as the health care system continues to evolves. Every manager’s main duty is to succeed in helping the organization achieve high performance while using most of the organization’s human and material resources (Lombardi and Schermerhorn, 2007). Managers in the health care field must strive to improve daily operations and make future planning on ways to improve efficiency and productivity. On a daily basis, health care managers must recognize performance problems and opportunities, make good decisions, and take appropriate action. (Lombardi and Schermerhorn (2007)) This is obtained by using the process of management, planning, organizing, controlling the use of resources, and leading to accomplish performance goals. Health care manager will be informing their team members about what will be expected of them on a day–to-day basis. Health care managers must also recruit, train, and develop team members (Lombardi & Schermerhorn, 2007). Some other responsibilities that managers have are coordinating with other teams, plan meetings, figure out the work schedules, and clarify goals and tasks. The most important responsibility of a health care...
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...Semester Project: What does it mean to be an Operations Manager in The International Environment Fedorenko Danil 21.02.2013 Introduction Many of the techniques used in Operations Management are essential for the international business consultant. These tools allow consultants to advise companies on selecting the best locations for their facilities, determining the most efficient balance of employees to comprise their global workforce, customizing products to satisfy specific local needs, maximizing the efficiency of the global supply chain, and determining the necessary capacity of local operations. In order to use these tools in a multinational context the operations manager must have a solid grasp on global issues. He or she must be familiar with the firm's overall international strategy and the reasoning that went into developing it. He or she must be must familiar with the critical success factors involved in selecting site locations, the process by which an international corporate strategy is formed, and the changes in the organization that will need to take place in order to implement it. Without a grasp of these concepts the operations manager will not be able to use the tools of operations management to help his or her firm establish a presence in new markets. How OM Techniques can help International Consultants to become better Managers The operations aspect of international consulting should start with a SWOT analysis, an examination of Strengths, Weaknesses...
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...C) What are the skills required from a fresh graduate/potential manager? Communication Skills Communication involved more than just being able to speak one-on-one to another individual in a clear and fluid manner so that your message is understood. As a fresh graduate or potential manager, communication skills are required and it is because of graduates or managers have great communication abilities, they can captivate an audience of hundreds, even thousands, with the presentation skills. As a manager, good communication skills help to keep the team in the loop by providing them as much information as possible about changes in business environment or projects. It means having the ability to write a comprehensive report that anyone can understand. Commercial Awareness As a fresh graduates or a potential manager, it is important for us to know about how a business or industry work and what make a company tick. Besides that, we have to show the understanding of what the organization goals through its product and services, and the way to compete in its market. In addition, as a potential manager, he needs to have a higher level of business acumen so that the company has a quick response on the changes of business environment. For the fresh graduates, having commercial awareness help them a lot in developing the industry and organizations. Problem Solving Skills and Analytical Skills As a fresh graduates or potential manager, you need to display an ability to...
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...Charles Martin in Uganda: What to Do When a Manager Goes Native Question 1: Describe Ugandan cultural attributes that might affect the operations of a foreign company doing business there. Uganda is country, which has a multi ethnic, multi religious and multi language background. From the perspective of a foreign company willing to operate in Uganda the language is a serious if not the main problem because of the different types of languages. Even though English is the official language on that country there a great portion of the population that still speaks indigenous languages such as Bantu and Nilotic. This fact alone, results in a risk to the operations of the company by not being able to communicate with the locals, which result in a serious language barrier problem. So, having employees able to communicate with different people in a diverse set of languages is very important from a business perspective. Another concern is the multi religious background of the country with people practicing many different religions. The company may have to hire employees to work from any religion and also make sure that those belonging to all religious groups are also respected in order to avoid discrimination in the workplace. Also, business in third world countries tends to move slowly, so for example: phone lines may take months to be installed. Additionally the incomes are extremely low and with high payment system. Uganda is considered one of the most corrupted countries in...
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...What difficulties might the international manager experience in trying to apply Hofstede's model? Culture is the learned way in which a society understands, decides and communicates.”(Hollensen, 2007). Hofstede, a Dutch academic wished to find an explanation for cultural differences across the world, in relation to society and business. He began by researching why various concepts of motivation did not work in the same manner in all countries. Hofstede based his studies on an extensive IBM database, receiving 116,000 questionnaires from IBM employees from over 70 countries, and in 20 languages. The gathering and evaluation of this study took 6 years, at the end of which, Hofstede concluded that the way people in different countries perceive and interpret their world varies along 4 dimensions. Hofstede’s model is known as the 4+1 model due to the addition of another dimension some years later. Theoretically this model appears to be effective in business context, however, after in-depth analysis, it can be seen that difficulties may arise for the international manager when trying to apply it. The first dimension, Power Distance, refers to the degree of inequality between people in both physical and educational conditions in a culture. In ‘High Power distance’ societies, the power is concentrated amongst the few highest people, of who make all the decisions. Therefore, the others in society have no choice but to obey, and carry out the decisions made. Differences in...
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...What measures can a manager take to increase the emotional intelligence of staff, and why is this a worthwhile aim? One of the most aims that companies and managers have to deal with more often than before is the emotional intelligence (EI) of their staff. This is considered an important target for supervisors because increasing the EI of an employee by coaching can help a person demonstrate an wise use of their emotions in managing him/herself and working with others to be competent at work (Boyatzis, Goleman & Rhee 2000). EI brings specific advantages such as enhanced relationships; insight skills; respect from other; manage change more positively; feeling confident, positive and at peace with yourself; expanded creativity; and learning from mistakes (McBride & Maitland 2002). According to Ryback (1998) there are several steps that can guide a manager to increase the EI of their employees as well as focus on existing problems, give teams training in EI and build communications with upper management. Leadership competence in EI is important because it permits us to recognize and use the key leadership aptitudes to lead others, influence others cautiously and indicate commitment (McBride & Maitland 2002). And that’s what managers have to do to increase the emotional intelligence of their staff. According to Zeidner, Matthews & Roberts (2009), leadership means choosing organizational goals, planning and organizing work activities in order to reach group...
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