...What measures can a manager take to increase the emotional intelligence of staff, and why is this a worthwhile aim? One of the most aims that companies and managers have to deal with more often than before is the emotional intelligence (EI) of their staff. This is considered an important target for supervisors because increasing the EI of an employee by coaching can help a person demonstrate an wise use of their emotions in managing him/herself and working with others to be competent at work (Boyatzis, Goleman & Rhee 2000). EI brings specific advantages such as enhanced relationships; insight skills; respect from other; manage change more positively; feeling confident, positive and at peace with yourself; expanded creativity; and learning from mistakes (McBride & Maitland 2002). According to Ryback (1998) there are several steps that can guide a manager to increase the EI of their employees as well as focus on existing problems, give teams training in EI and build communications with upper management. Leadership competence in EI is important because it permits us to recognize and use the key leadership aptitudes to lead others, influence others cautiously and indicate commitment (McBride & Maitland 2002). And that’s what managers have to do to increase the emotional intelligence of their staff. According to Zeidner, Matthews & Roberts (2009), leadership means choosing organizational goals, planning and organizing work activities in order to reach group...
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...HUMAN RESOURCE DEVELOPMENT RESEARCH CENTER AN EXAMINATION OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, LEADERSHIP STYLE AND PERCEIVED LEADERSHIP EFFECTIVENESS LISA A. WEINBERGER DECEMBER 2003 Swanson & Associates 168 E. SIXTH STREET, SUITE 4002 ST. PAUL, MN 55101 Lisa Ann Weinberger 2003 i TABLE OF CONTENTS Chapter 1........................................................................................................................... 1 INTRODUCTION ........................................................................................................ 1 Background and Purpose of the Study...................................................................... 3 Statement of the Problem .......................................................................................... 6 Significance of the Study ........................................................................................... 7 Limitations ................................................................................................................ 8 Background of the Field Setting ............................................................................. 10 Definition of Terms ................................................................................................. 12 Summary ................................................................................................................. 13 Chapter 2.......................................................................
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...attach to assignment • Reason: What aspect of your research question is this paper addressing? • Summary: What is the main focus on this research article? What are the conclusion Article: The science of emotional intelligence The article focuses on the scientific study of emotional intelligence. Findings have shown that emotional intelligence has an effect on important aspects of life such as forming lasting relationships and success at work. The article defines emotional intelligence as “ the ability to monitor one’s own and other’s feelings, to...
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...The Inside Aspect of Emotional Intelligence Aspects of Psychology American Intercontinental University Submitted by: Paula Carr June 29, 2014 | Emotional Intelligence 1 What is emotional intelligence? Emotional Intelligence in psychology terms represents an ability to validly reason with emotions and use emotions to enhance thought. Emotional Intelligence affects your success and your personal and professional relationships. Success is 80- 90% linked to emotional intelligence. There is so much more involved in emotional intelligence. In order to adequately define what is emotional intelligence and ways to enhance a persons’ emotional intelligence, these five things must be factored in. The first thing is self- awareness. This term explains its’ self. Having self- awareness means a person knowing their own mood and how that person feels about it, that person knowing their strengths and weaknesses, and that person knowing what options are there for their feelings. Not only does a person need to their emotions, but they also need to know how to handle those emotions, which brings us to the second way to enhance...
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...Exploring Emotional Intelligence Aspects of Psychology AIU-Online Abstract This essay covers the term emotional intelligence and the different ways emotional intelligence could be established and advanced. It will also cover my results from my own emotional intelligence test and my reflection. The dictionary defines emotional intelligence as, “the capacity to be aware of, control, and express one's emotions and to handle interpersonal relationships judiciously and empathetically”. There are numerous online surveys that can help give an idea of a person emotional intelligence. Emotional Intelligence You may ask yourself what is emotional intelligence? How is it obtained? Can it be increased? “Emotional intelligence refers to an ability to recognize the meanings of emotion and their relationships and to reason and problem-solve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them” (UNH). We all know that the smartest people are the most successful/ fulfilled in life. It’s not enough to just be smart, one must be well rounded and increase their EI. Examples if EI Although often overlooked we use emotional intelligence in our everyday lives. Having the skill of identifying, understanding and effectively managing emotions is using your emotional intelligence (About). Some example are: * Identifying and manage your feeling properly...
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...The Importance of Emotional Intelligence Tifany Drapeau AIU Online Abstract Emotional intelligence is an important factor in the ability of people to relate to themselves and each other. It was once believed that those with high IQs would be successful, we know understand that might not be true. High emotional intelligence (EQ) scores are now believed to play a role the success of an individual. Emotional intelligence gives a person the ability to recognize what their emotions mean and apply them appropriately in each circumstance. High EQs are common in people with leadership skills, the ability they have to reason, and make on the spot decisions and analyze information. Understanding the significance of emotional intelligence will help anyone gain personal success. The Importance of Emotional Intelligence Taking an emotional intelligence test is a fun learning experience; my response to some of questions came easily while some required consideration. When I reached the portion of the test that required me to decide what emotions the people in the picture were experiencing I really had to take my time, I would look at the picture, look at the emotion choices then back at the picture before I could make my decision. Thru taking the emotional intelligence I was able to see my areas of strength, weakness and what to improve on. According to my test results my overall emotional intelligence is good; I have a long list of strengths...
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...Impact of emotional intelligence on individual performance Marriam Naseer Mphil-11 Quaid-I-Azam University Islamabad. 1: Introduction: Emotional intelligence: There have been numerous definitions of what constitutes emotional intelligence. All reference the thoughts and feelings behind people’s actions, which guide their response patterns in different situations. It therefore follows that people who are emotionally competent are able to recognize these different emotional patterns in themselves and others, and to direct them in appropriate ways. (Clíona Diggins, Pearn Kandola, 2004). EQ is a subset of social intelligence, a set of mental abilities separate from personality. Goleman’s (1995, p. 34) “notion of EQ includes knowing what you are feeling and using that knowledge to make good decisions”. Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" EI is composed of five dimensions: Self...
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...Abstract This paper contains a summary of an emotional intelligence test this author took. The result from that test, as well as a reflection on the experience is described within. An explanation of emotional intelligence and some of the ideas surrounding the study, including examples are described by the author. This author also describes why emotional intelligence is important in a number of areas of a person's life. In conclusion, this author gives information on a number of different ways a person could enhance their emotional intelligence. Introduction Emotional intelligence involves a person’s ability to understand and use their emotions to make their lives better. Understanding what causes our moods and being able to manage those feelings is a sign of good emotional intelligence. Emotional intelligence is important in person's professional and private life, and a high EI will make those areas of life more successful. People can be more of an asset to their company’s and avoid confrontations and arguments in both business and personal relationships. Furthermore, a person can easily improve upon his or her EI by regular reflection and paying attention to his or her feelings. Results of My EQ Test The results of my EQ test are that I have slightly above average emotional intelligence. The tests' results say that I am sensitive to the emotions of people around me, and that I know the effect my behavior has on others. From taking this test...
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...EMOTIONAL QUOTIENT “A TOOL FOR INDIVIDUAL AND ORGANISATIONAL EFFECTIVENESS ” M.Badmapriya , School Of Management Hindustan University, Chennai, Tamil Nadu, India ABSTRACT Emotional Quotient is a concept, which comprises Emotional Competency, Emotional Maturity, and Emotional Sensitivity. Emotional Competency constitutes the capacity to responding tactfully for various situations, Emotional Maturity constitutes evaluating emotions of oneself and others, and Emotional Sensitivity constitutes managing immediate environments, Maintaining rapport, harmony, and comfort with others. Emotional Quotient is considered as the subset of social Intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. This research work makes an attempt to establish the magnitude of emotional quotient among the management executives of the Manufacturing Industry. The research is restricted to management executives who will be key decision makers in terms of both long and short-term goals. INTRODUCTION Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness are emotions, which directly affect our day-to-day life. For long, it has been believed that success at the workplace depends on our level of Intelligence quotient (IQ) as reflected in our academic achievements, exams passed, marks obtained, etc. All these are instances of intelligence...
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...Emotional Intelligence: Philosopher’s Stone for Success or Eclectic Traits? Abstract This papers looks into the history of intelligence and its value in psychology. It discusses in detail what is intelligence and historical perspective of it, later examines the various forms of intelligence and the contemporary view upon emotional intelligence. The paper goes in depth to study the science behind emotional intelligence and the various models and frameworks proposed by different researchers. Finally the paper aims at finding whether emotional intelligence is a real phenomenon that can be acquired or is it innate. The law of hard wiring and the branches of emotional intelligence were also the subject of discussion. Finally a conclusion was drawn on the subject of discussion whether Emotional Intelligence is the Philosophers stone or just another name for eclectic traits. Introduction Emotional Intelligence is a flourishing concept in psychology; psychologists have associated it with various branches of psychology including Cognitive Psychology, Positive Psychology and Social Psychology. Inquisitiveness and curiosity in Emotional Intelligence can be evaluated by the magnitude of delve it has enthused since surfacing in the psychological literature with John Mayer and Peter Salovey’s research in Journal of Personality Assessment about 20 years ago. Intelligence is a widespread word these days, there are abundant researches and scores of books written on the subject focusing...
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...Running head: EMOTIONAL INTELLIGENCE Emotional Intelligence Emotional Intelligence Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such training program that companies are adding to corporate learning environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, p. 94). Emotional intelligence is crucial to a successful business career and for effective group performance (Goleman, 1986). The core competencies required for emotional intelligence are “the perception of emotions in one’s self and others, the understanding of these emotions, and the...
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...History of Emotional Intelligence The earliest roots of emotional intelligence can be traced to Charles Darwin's work on the importance of emotional expression for survival and, second, adaptation.[2] In the 1900s, even though traditional definitions of intelligence emphasized cognitive aspects such as memory and problem-solving, several influential researchers in the intelligence field of study had begun to recognize the importance of the non-cognitive aspects. For instance, as early as 1920, E.L. Thorndike used the term social intelligence to describe the skill of understanding and managing other people.[3] Similarly, in 1940 David Wechsler described the influence of non-intellective factors on intelligent behavior, and further argued that our models of intelligence would not be complete until we could adequately describe these factors.[2] In 1983, Howard Gardner's Frames of Mind: The Theory of Multiple Intelligences[4] introduced the idea of multiple intelligences which included both interpersonal intelligence (the capacity to understand the intentions, motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to appreciate one's feelings, fears and motivations). In Gardner's view, traditional types of intelligence, such as IQ, fail to fully explain cognitive ability.[5] Thus, even though the names given to the concept varied, there was a common belief that traditional definitions of intelligence were lacking in ability to...
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...Emotional Intelligence (EI) in Leadership 1. Introduction All of us can recall at least one situation when very technically skilled people performed poorly as leaders, despite their intellectual abilities and analytical skills. If we look closer at their behavior, we will see that they could hardly get along with people or stay calm in stressful situations. One of the reasons for poor performance of managers is that for a long time companies’ recruitment processes were based on the belief that one of the most general rule of thumb in the business world is the close link between staff technical skills and their performance. Moreover, employees’ technical skills have been one of the most important drivers of their promotion to leading positions. However, it turns out that in a surprisingly high number of cases, the promotion of highly skilled people to leadership positions did not work out as it was expected. Many companies reviewed their HR policies after Daniel Goleman introduced his new and innovative concept of Emotional Intelligence in 1995. Emotional Intelligence (EI) relates to the self-perceived ability to identify, assess, and control the emotions of oneself, of others, and of groups. Those abilities are as valid, or even more so, than one’s intellectual quotient when it comes to performing better as a manager and a leader (Goleman, 1998). Ever since then, companies have been assessing potential candidates’ emotional intelligence throughout their recruiting processes...
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...PSY/301 EMOTIONAL INTELLIGENCE Emotional Intelligence is the ability to perceive, control and evaluate emotions. It is part of who we are as individuals and can help achieve success and happiness. Emotional intelligence revolves around four attributes self-awareness, self-management, social awareness, and relationship management. Emotional intelligence differs from cognitive intelligence in many different ways. Expert’s and researchers suggest that EQ can be learned and strengthened, and it can be considered more important than IQ. Emotional Intelligence Emotional intelligence has become a hot topic in the corporate world ever since the publication of Daniel Goleman’s book, Emotional Intelligence. It has been so impactful that Harvard Business published an article on the topic and it attracted more readers than any other article published in the last 40 years. It also made a big impression on the CEO of Johnson & Johnson and he immediately send out copies of the book to 400 executives in the company. Emotional intelligence plays a big role in reaching success in our personal life and at work. Emotional Intelligence VS Cognitive Intelligence Emotional intelligence (EQ) refers to the understanding your own emotions, as well as the emotions of people around you. Understanding how to control emotions can result in a positive outcome for everyone. It is also knowing where emotions come from and what they mean, and also being able to manage these emotions and control them...
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...Intelligence-Practical or Emotional Cynthia Ward PSY/201 March 24, 2013 Kathy West Intelligence-Practical or Emotional General intelligence has been defined in different ways but is a trait to have that is important. What is intelligence? Intelligence is defined as “the ability to learn or understand or to deal with new or trying situations (2) the ability to apply knowledge to manipulate one's environment or to think abstractly as measured by objective criteria” (Merriam-Webster Dictionary, 2013). Within intelligence there are different types and two of them are Practical Intelligence and Emotional Intelligence. Practical Intelligence is “the ability to adapt to, shape, and select everyday environments. To put it into lucid terms, it means to have common-sense. Practical Intelligence in the knowledge acquired doing everyday activities through various means” (Singh, 2009). Emotional Intelligence is “the innate potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions” (Definition of Emotional Intelligence, n.d.). The differences between Practical Intelligence is that it is using ones common-sense to acquire knowledge; knowledge to be able to live successfully and Emotional Intelligence is using one’s ability to get along with others and help to understand how someone is feeling and what they are experiencing. One is based on knowledge and the other is based more on feelings. Intelligence...
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