...Performance Management and Organisational Structure – A&G 11-3: CUP Corporation Team A’s Questions 1. What performance management systems (PMS) could CUP Corporation use to measure CCC’s performance? Which PMS is most appropriate? Explain and justify your answer. CUP Corporation could use a balance scorecard as its performance management system, this is the most appropriate as it can be linked it with their key success factors of CCC. In which 4 perspectives must be considered. Firstly financial perspective- the company has to consider how CCC is doing for shareholders via increase in firm’s sale, income growth, cash flow as well as profit margin, the centre has to improve agent channel. CCC needs to communicate well with all agent channels to make the sale more smoothly. The CCC also needs to update the information to all agents, training them on how to deal with customers and how to give the correct and most updated information to customers- also for time accessibility. When customers receive the correct information from the agents, they decide to make contact with...
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...Chapter I THE PROBLEM AND ITS BACKGROUND Introduction No one can deny the importance of teaching and learning in the whole process of education. This process can only become successful when teachers fully know their subject matter and effectively communicate it to students while students have a clear view of their abilities, have good study habits and are able to use effective study skills. Learning how to study involves putting away the habits and ideas which have made study unpleasant and burdensome, and talking on habits and ideas which make study more pleasant and fruitful. Why does one individual learn more quickly and thoroughly than other? The main reason for inefficiency in learning is ones carelessness and ineffective study habits. According to Crow & Crow (1992) the effective habits of study include plan/place, a definite time table and taking brief of well - organized notes. To successfully study a student must decide what information is important. All these things must be done to the best of his ability in the shortest possible span of time. Because, knowledge is very important to every person, hence it is wise to learn how to study in the most effective way. Experts are agreed that great success in the field of knowledge is attributed to good and consistent study habits. Like any other activity, skill and dedication are the key points for learning, how to learn. According to Azikiwe (1998) study habits are the adopted way and manner...
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...and Development Organizational development Career development. Training and Development Training is the process of improving the knowledge, skills and attitudes of employees for the short term, particular to a specific job or a task e.g. Employee orientation Skills and technical training Coaching Counseling Development is preparing for future job responsibilities, while increasing the capacity to perform at a current job. e.g. Management training Supervisory development In the field of HRM, Training and development is the field concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational setting, it has been known by several names including; employee development, leaning and development etc. Training and development encompasses three main activities. They are; Training, Education and Development. The principal objective of training and development divisions in to ensure the availability of a skilled and willing work force to an organization ensures that randomness is reduced and learning or behavioral change take place in structured format. Training and development offers competitive advantage to a firm by removing performance deficiencies, making employees stay long, minimized accidents and meeting future employee needs. 2.2 Training and HRD process model ...
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...the land, protect the people from criminals, and to help ensure the safety of the citizens. In the colonial period, policing was provided by elected sheriffs and local militias. After the civil war, policing had more of a military basic with the use of police uniforms and ranks. The Virtual County Police department’s (VCPD) establishment appeared doomed from the start. The building block of its existence, its inception, was inadequate because it was facilitated by a small group of individuals that were farmers by trade, and not law enforcement. Only within the last twenty years was it recognized as the emerging policing agency after a battle the State Police. Perhaps, if VCPD selected members of the State Police during their initial development, instead of their farmer friends, some of the subsequent problems could have in fact been avoided. Another issue with the organization of the VCPD, is the lack of professional qualifications among its members. “In most countries, candidates for the police force must have completed some formal education. Many police forces around the world have now developed a program where selectees with university degrees spend two to three years as a...
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...Classroom management Introduction Learning is a process of knowing or absorbing certain concepts. It is defined as the act of experience of one that leans; knowing of skills by instruction of study; modification of behavior by experience. (Webster’s Dictionary) The classroom is a place where formal learning occurs. It is a place that can offer a wholesome venue for learning activities which can be realized only in an atmosphere conducive to both teaching and learning process. A typical classroom is an area in which serve as a second home of both teachers and student. The teacher is a development of learning in the classroom and as a partner of home in the education of the students. In this point, this study is aimed to assist the teacher in attaining efficiency and effective in classroom management in school. This is intended to help teacher to become knowledgeable and skilled in using a variety of lesson in the present classroom management atmosphere as well as to get better acquainted with the students and their socioeconomic condition. All learning begins with things around us. They may be object, person or phenomena that we experience or what we become aware of though any of our five senses. Classroom management is defined as the method and strategies of educator to maintain a classroom management that is conducive to student success and leaning. Although there are many pedagogical strategies involved in managing a classroom, a common denominator is making sure...
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...Contract Management This article is a literature review on the topic ' Procurement is essentially delivering value through relationships' . Procurement has been always considered to be the least among functions like Marketing, Finance, Human Resource Management etc...even though about 60% of the operating cost is for procurement and in cases like a manufacturing company it is even more. The recent Economic crisis has forced the top management to focus on this aspect of the business more carefully. This review explores the various aspects of procurement, in order to understand the concept of procurement some of the basic concepts like buyer and supplier, business relationships and customer value have been defined. Further I have tried to establish how procurement can add value to a business and to do this I have quoted examples from various business websites and journals. The review is also able to describe how a long term business relationship between the Buyer and Supplier can benefit each other both in terms of growth and financially. Every positive side has a negative side to it, I have been able to show some aspects of the negative side of it. Overall it can be concluded that procurement does deliver value through relationships. Introduction Procurement process is one of the most essential part of a business or a project. Through this process you are exposed to the potential market that is available to you in terms of business support. The dynamics of this process is such...
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...Effect of coaching on employee performance and organizational performance Name: YUE YIN Student Number: YINYU1302 Course: MGT3HRD Tutor: Ajay Kumar Date: 17/12/2015 Table of Contents 1.0 Introduction 3 2.0 Coaching improve employee performance 3 3.0 Benefit to the organization 6 4.0 Barriers to coaching 8 5.0 Conclusion 8 References 10 1.0 Introduction The global competitive market place today has shifted the way modern organizations approach human resource within the organization. The flatter organizational structure coupled by job insecurity among workers and particularly new one find it difficult to adjust to the new changes. The newly promoted staffs are also finding it difficult to adjust to the progress and develop quickly as they gain new skills and responsibility. Coaching is one of the best strategies that can be used to help these workers to be more adaptable and increase their flexibility. Coaches can use different learning styles to support a range of employee who need specialized skills in order to increase their performance. Since individual needs are highly diverse, a one size fit for all is obviously inappropriate. Thus, organization needs to develop new strategies that support the organization to tailor individual needs (Ellinger, Ellinger & Keller, 2013). Coaching can be used by managers to provide a flexible responsive development approach which can support many workers with diverse needs compare to traditional form of training...
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...Executive Summery The benefits of lean manufacturing are evident in factories across the world. With a view to achieve performance improvement both the developed and developing countries are practicing lean. In this study nine garment manufacturing companies were selected as sample. A field survey with a semi-structured questionnaire, interviews and site visits were conducted to get necessary lean information from the respondent. These companies were selected purposively to ensure the best possible scenario of lean practices in Bangladesh. The focus of this study is to investigate the improvement of manufacturing performance through lean practice in the Bangladeshi garment industry. The findings indicate that the selected companies have adopted a wide variety of lean tools and techniques and gained many performance improvements. Findings also identified the business challenges that drive the companies to practice lean as well as the areas where changes have been made. It concludes with suggestions for further work. Introduction Today’s global supply chains are, in effect, highly complex networks. They are increasingly vulnerable to disruption which can have significant impact on profitability and shareholder value. Recent research at Cranfield School of Management has highlighted where the sources of risk in supply chains might lie and how that risk might be mitigated and managed by the application of ‘Six Sigma’ philosophies and procedures. [pic] As Supply Chain...
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...BTEC EDEXEL HND DIPLOMA IN BUSINESS (MANAGEMENT & HUMAN RESOURCES) OFFERED BY INTERNATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY Meeting Business Needs through Training & Development Unit 23 Human Resources Development K.D.A.C ABEYGUNAWARDENA| KD/HNDBM/26/24 Business Management Batch 26 KANDY Submitted to Ms. L Sooriyabandara 15th March 2015 ACKNOWLEDGMENT I would have not finished this Assignment without the support of my family who has always been there for me whenever I need them, the encouragement they give to keep me going and their love to empower me that never fails all the time. Thank you. I would also like to thank my sister whose support has always been my source of strength and inspiration? Also to my friends who helped me in researching on different fields concerning this project. Thank you. I would also like to thank my teacher Ms. L Sooriyabandara who has given me a chance to prove that I can do things on my own. I thank her for challenging me to do this project. To you miss, I give you lots of thanks and respect. Thank you. Executive summary This training & development report is related to the Human Resource Development module. As this one of the important subject of human resource development all the relevant learning outcomes have been presented throughout this report. Mainly this report consists with 4 tasks of different aspects. From the first task, learning styles of the ASDA organization are been compared and contrasted...
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...7 PROMOTION 7 The Marketing Environment 7 Marketing and its relationship with other functional areas of business 8 RESEARCH AND DEVELOPMENT 8 Human Resource 8 Customer service 9 Planning 9 Goals and Objectives 9 Planning Gap 9 Ethics in Marketing 10 Market Research 10 Research methods & Data Mining 10 Market Research Process 11 Consumer Behavior 11 B2C vs. B2B 11 Marketing to B2B 11 Marketing to B2C 11 Consumer Decision Making Process 12 Factors Affecting B2C and B2B consumer behavior 12 Market Segmentation 12 Market Segmentation Concepts 12 Behavioral 12 Demographic 12 Geographic 12 PRODUCT 13 o Core product 13 o Actual product 13 o Augmented product 13 Product life cycle 13 o Introduction Stage 13 o Growth Stage 13 o Maturity Stage 13 o Decline Stage 14 BSC model 14 Services Marketing 14 Price determination and Pricing Strategies 14 Supply 14 Demand 15 Competition 15 Objectives and Strategies 15 o Price skimming 15 o Price penetration 15 Distribution channel 16 Logistical arm 16 Marketing arm 17 Length and width 17 Direct and indirect 17 o Direct channels 17 o Indirect channel 17 Verbal & Horizontal channel conflict 17 Verbal channel 17 Horizontal channel 17 Promotion 18 Communication process and tools 18 The five communication tools are: 18 Push vs pull 19 Push strategy 19 Pull strategy 19 Personal selling and global...
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...across the world have introduced the business literacy program in their organisation in order to ensure to improve the performance within the organisation by means of pay per performance programs and it is very clear that the success of this program or even any other program is possible only once the employees are aware about the program and can work accordingly. Many big concerns like the Soft Drink Giant PepsiCo has been making use of Visual to conduct the learning program for their employees in order to initiate the success of the new ideas within the context of the company. Many leaders and managers in the company prefer to align the educational system and its offerings with the goals and objectives of the organisation which is not an easy task to do, so it is a must that communication initiates are reinforced along with proper training and education so that this will help the employee to understand the goals of the organisation very clearly and also develop their skills and motivate them to contribute and perform at their best. The leaders have to draw a clear picture by means of literacy programs in order to ensure that the employees are very clear and work form heart and soul and also for rewards obviously. Learning and its relationship to the Organisation Even if an organisation concludes that learning provides the answer to its further development it has to consider, not only the approach, but also how people learn in different contexts. WithConstructivism, Behaviourism...
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...Course: Executive Master Program in Business Administration. Duration : 1 Year. Semester-1 Part One Human Resource Management Section A 1. It is a cultural attitude marked by the tendency to regard one’s own culture as superior to others c. Ethnocentrism 2. It is the systemic study of j ob requirements & those factors that influence the performance of those j ob requirement s a. Job analysis 3. This Act provides an assistance for minimum statutory wages for scheduled employment b. Minimum Wages Act, 1948 4. __________ is the actual posting of an employee to a specific job b. Placement 5. Broadening an individual’s knowledge, skills & abilities for future responsibilities is known as b. Development 6. Change that is designed and implemented in an orderly and timely fashion in anticipation of future events a. Planned change 7. It is a process for setting goals and monitoring progress towards achieving those goals d. Performance management system 8. A method which requires the rates to provide a subjective performance evaluation along a scale from low to high c. Rating scale 9. It is the sum of knowledge, skills, attitudes, commitment, values and the liking of the people in an organization a. Human resources 10. A learning exercise representing a real-life situation where trainees compete with each other to achieve specific objectives b. Management game Part Two: 1. Explain the importance of Career Planning in industry. 2. Write the features of HRM Human resources...
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...role. It is designed to help guide professional development within HR and focuses on 10 professional areas, and 8 behaviors essential to excellent HR practice. It spans across 4 bands, progressing from an entry level HR position such as administrator at band 1, to HR director at band 4. The HRMP identifies two core professional areas “that sit at the heart of the profession and are applicable to all HR professionals”(CIPD website) Insights, Strategy and Solutions, and Leading HR. Insights, Strategy and Solutions - This area deals with the professional’s understanding and insight into an organisation. Through knowledge of how the business works an HR professional can put into practice strategic solutions to effectively manage an organisation’s specialist requirements. Leading HR - To effectively lead in HR one must act as a ‘role-model leader’. This includes developing yourself professionally, whilst also leading, supporting, and tracking others development. Adding value and making a positive difference with the organisation, and then evaluating this impact is also pivotal within this area. The remaining 8 professional areas cover specialist activities and knowledge that include: Organisation Design, Organisation Development, Resourcing and Talent Planning, Learning and Development, Performance and Reward, Employee Engagement, Employee Relations, and Service Delivery and Information. The Learning and Development area is most relevant to my current role as an HR...
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...UNDERGRADUATE PORGRAM IN MANAGEMENT INTERNSHIP FINAL REPORT – PRJ100 Trust consulting BY Belhassen Neili Academic year 2014-2015 1 Declaration I certify that I am the author of this project and that any assistance I received in its preparation is fully acknowledged and disclosed in this project. I have also cited any source from which I used data, ideas, or words, either quoted or paraphrased. Further, this report meets all of the rules of quotation and referencing in use at MSB, as well as adheres to the fraud policies listed in the MSB honor code. No portion of the work referred to in this study has been submitted in support of an application for another degree or qualification to this or any other university or institution of learning. Belhassen Neili Student Name Belhassen Neili Signature 10/09/2015 Date 2 Abstract During the professional internship, I discovered a new business filed that I was not interested about at the beginning, yet, after the first week, I had the passion which drives me to execute different task and learning much more about this particular filed of business. Trust consulting was the host company, situated in Nabeul, Tunisia. Though this final report, I will try to match the different activities of the enterprise and describe the way it works stating from global filed until the specific tasks of the company. Keywords: ENS, Trust consulting, technology, Business, work process 3 Table of Contents ...
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...2003 www.epa.gov/ innovation/lean.htm Lean Manufacturing and the Environment: Research on Advanced Manufacturing Systems and the Environment and Recommendations for Leveraging Better Environmental Performance ACKNOWLEDGMENTS This report was prepared for the U.S. Environmental Protection Agency's Office of Solid Waste and Emergency Response (OSWER) and Office of Policy, Economics, and Innovation (OPEI). Ross & Associates Environmental Consulting, Ltd. prepared this report for U.S. EPA under contract to Industrial Economics, Inc. (U.S. EPA Contract # 68-D9-9018). DISCLAIMER The observations articulated in this report and its appendices represent Ross & Associates’ interpretation of the research, case study information, and interviews with lean experts and do not necessarily represent the opinions of the organizations or lean experts interviewed or researched as part of this effort. U.S. Environmental Protection Agency (EPA) representatives have reviewed and approved this report, but this does not necessarily constitute EPA endorsement of the observations or recommendations presented in this report. Lean Manufacturing and the Environment: Research on Advanced Manufacturing Systems and the Environment and Recommendations for Leveraging Better Environmental Performance Table of Contents Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 I. Introduction . . . . . ....
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