The workplace I chose to observe is a place that I am currently working right now which is called Win Dental Office. The place is located in Daly City, California. I have been working at this place for over 7 years. As I have learned in this class, every work place has different set of values, goals and their own identity kit. The dental office work also has their goals, values, and identity kit. In our dental office, most important thing is our patient. Patients always come first before anything else. When patient comes in, a receptionist has to greet them “Hello, how are you doing?” with the smile on her face. Also, we have to add and say, “ How can I help you?” if it’s a new face. Even if we were on the phone with the …show more content…
The doctor is an owner of the dental office. Since it has only three employees, we are all very close; more like friends then co-workers. However, the working environment is very strict, we cannot talk to each other while working besides work related topics. For instance, the boss doesn’t want us to make mistake while posting claims or payments. It needs to be an efficient and timely claims processing. So, there will not be a lot of errors, and it will save a lot of time rather than fixing the errors. Furthermore, we have to be at work on time , we cannot be late more than two minutes, because if patient has appointment at 9:00 am , then if an employee is late , patient has to wait outside for a while. the Although this may be, the way we communicate there is very convenient, if there is something extremely important, the doctor will have group meeting to discuss about the things. Also sometimes we work different days, therefore if we want something to let other co-worker know we would write it in a yellow sticky in computer software where everyone else can see