Memorandum
Subject: Corporate Structure and Strategic Business Units Processes
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Client: Michael Tenkoff, PhD

Prepared By:
Fleming, E . Holmes, C . Daniel, R . Ventura, D

March, 2011
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TABLE OF CONTENTS
INTRODUCTION
• Industry Profile
• Business Specialization
• Organization Structure
CORPORATE MISSION AND STRATEGY
• Mission
• Strategy
MANAGED SERVICES PROCESSES
• Assessments. Design Services Support. Managed Print Services. Managed Client Services
• Managed Network Services. Service Desk. Hosting. Monitoring. Remote Access . Onsite Services
• Update Infrastructure Review

SBU MISSION AND STRATEGY
• Management
• SBU Process
• SBU Selection Criteria

IMPLICATIONS AND ANTICIPATION
• Research and Development
• Competition

I INTRODUCTION
Industry Profile eBryIT is an information technology (IT) company that provides solutions, services, and support to companies throughout the United States. eBryIT was first established back in 1990 and was named Benchmark Maintenance Corporation. Before the company became known as eBryIT it also went by another name which was BMC Solutions, but the companies’ main focus has always been on IT solutions for businesses. The company started out with just three employees but has grown to 130 direct staff with an average contractor pool of more than 5,000 and this growth has came primarily in the past 10 years in the companies over 20 years of existence. During this period of growth the company has shown a strong performance and profitability.
Business Specialization
As stated previously at eBryIT we provide solutions, services, and support for companies which range from small to large throughout the United States. We offer managed services offerings that entail assessments, design services support, managed print services, managed client