...Managing Workplace Conflicts The author of this article, Annemarie Franczyk, believes that the expectation to do more with less these days could be fostering a breeding ground of workplace conflict. Managers need to be increasingly aware of clashes between workers before the problems disrupt workflow and productivity. (Franczyk, A., 2010) Annemarie and her panel made suggestions for how to best mitigate the risks associated with workplace conflict. I chose to review this article about workplace conflicts, because I am currently in management at my job and I believe this article will help me get involved more with fellow co-workers and also help me see the things that are going on within the store that are not verbally communicated to me. This article will also help me address issues and help develop solutions to issues. The main point that is made in this article is that people lose sight of the organization’s goals while fighting for their personal goals. And there are four strategies for mitigating the damaging effects of workplace conflicts which are: (1) Recognize it and step in, (2) Meet without emotion, (3) Real solutions, and (4) Use the EAP (Employee-Assistance Program). (Franczyk, A., 2010) 1. Recognize it and step in: Managers shouldn’t avoid situations and wait for employees to do something drastic, like resigning, they should set in and help to resolve issues for them instead of letting them try to solve them for themselves. They...
Words: 759 - Pages: 4
...control process; discuss the types of controls organizations and managers use and discuss contemporary issues in control. For explain the nature and importance of control, control is the management function that involves monitoring activities to ensure that they're being accomplished as planned and correcting any significant deviations. The purpose of control is to ensure that activities are completed in ways that lead to accomplishment of organizational goals. Control is important because it's the only way that managers know whether organizational goals are being met and if not, the reasons why. The value of the control function can be seen in three specific areas which is planning, empowering employees, and protecting the workplace. As the final step in the management process, controlling provides the link back to planning. If manager didn't control, they'd have no way of knowing whether goals were being met. The second reason controlling is important is because of employee empowerment. An effective control system can provide information and feedback on employee performance and minimize the chance of potential problems. The final reason that managers control is to protect the organization and its assets. Managers must protect organizational assets in the event that any of threats such as natural disasters, financial pressures and scandals,security breaches should happen. Comprehensive controls...
Words: 1459 - Pages: 6
... | |COMPUTER HARDWARE SERVICING NC II | |[pic] |Technical Education and Skills Development Authority | | |East Service Road, South Superhighway, Taguig City, Metro Manila | TABLE OF CONTENTS Page A. COURSE DESIGN 1-5 B. MODULES OF INSTRUCTION 6-73 • Basic Competencies 6 o Participating in workplace communication ………………… 7-10 o Working in a team environment ……………….... 11-13 o Practicing career professionalism .……………. 14-17 o Practicing occupational health and safety procedures 18-22 • Common Competencies 23 o Applying quality standards …………………………………… 24-27 o Performing computer operations 28-34 o Performing mensuration and calculation 35-38 o Preparing and interpreting technical drawing 39-42 o Using hand tools 43-47 o Terminating and connecting electrical...
Words: 8633 - Pages: 35
...TABLE OF CONTENTS FOOTWEAR AND LEATHERGOODS SECTOR FOOTWEAR MAKING NC II | |Page No. | | | | |PREFACE | | |FOREWORD | | | | | |SECTION 1 FOOTWEAR MAKING NC II QUALIFICATION |1 - 2 | | | | | | | |SECTION 2 COMPETENCY STANDARDS |3 - 103 | | | | |Basic Competencies ...
Words: 18251 - Pages: 74
...Health and Safety Measures for Workers in Japan . Allan Ray S. Gabriel MBA 1st term, 2011-2012 De La Salle University, Manila Business Law Atty. Antonio Ligon Professor Introduction Japan, being an industrial nation, ranks high in the world in terms of competitiveness and safety. The purpose of this study is to present an investigation and inquiry into Japan’s measures on Health and Safety for their workers; including their policies, implementing government agencies, and results; as compared with the measures taken in our country. It also aims to identify areas where we can gain knowledge of Japan’s measures to keep their workers safe and healthy. This study also seeks to see where Japan is and how far it is from our country in this matter, what their strengths are and where we can improve on. The significance of this study is that it tackles an issue where our country continues to lag behind industrialized nations like Japan. The continued number of work-related accidents in our country affects millions of workers who continue to be at risk due to poor working conditions. The study aims to draw recommendations that will help our government policy makers in strengthening areas that we need to improve on. Contents Health and Safety Measures for Workers in Japan i Introduction ii Study 1 Background 1 Policy and Legislation 1 Industrial Accident Prevention Organization Law (enacted 1964) 1 Industrial Safety and Health Law 1 Working...
Words: 3449 - Pages: 14
... | |COMPUTER HARDWARE SERVICING NC II | |[pic] |Technical Education and Skills Development Authority | | |East Service Road, South Superhighway, Taguig City, Metro Manila | TABLE OF CONTENTS Page A. COURSE DESIGN 1-5 B. MODULES OF INSTRUCTION 6-73 • Basic Competencies 6 o Participating in workplace communication ………………… 7-10 o Working in a team environment ……………….... 11-13 o Practicing career professionalism .……………. 14-17 o Practicing occupational health and safety procedures 18-22 • Common Competencies 23 o Applying quality standards …………………………………… 24-27 o Performing computer operations 28-34 o Performing mensuration and calculation 35-38 o Preparing and interpreting...
Words: 8634 - Pages: 35
...|[pic] |Course Syllabus | | |School of Business | | |MGT/307 Version 3 | | |Organizational Behavior and Group Dynamics | Copyright © 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course in organizational behavior encompasses the study of individual and group behavior in organizational settings. Emphasis is placed on strategic elements of organizational behavior, workforce diversity, managing change, effective communication, and performance systems. A comprehensive review of these processes, as well as others, will allow students to examine their role in organizations. Course Materials Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (2008). Organizational behavior (10th ed.). Hoboken, NJ: John Wiley & Sons. Robbins, S. P. & Judge, T. A. (2009). Organizational behavior (13th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall. All electronic materials are available on the student website. |Week One: Fundamentals of Organizational Behavior...
Words: 1362 - Pages: 6
...Assessment Task B2 | Co-Assessed CHCECE022; CHCECE023; CHCECE024Carry out a series of tasks in the work placement setting and write a program based on the information collected | Method of assessment | Individual task that needs to be completed in the workplace and in or out of class | Conditions of assessment | Report / Third Party Evidence | Elements | 1, 2, 3, 4 | Resources to be used: | SBC Class Notes (Provided by SBC), Handouts (Provided by SBC) Australian Children’s Education and Care Quality Authority (2011). Guide to the National Quality Standard. ACT: Commonwealth of Australia (Provided by SBC) Australian Government Department of Education, Employment and Workplace Relations. (2009). Belonging, Being and Becoming: The Early Years Learning Framework for Australia. Canberra: DEEWR (Provided by SBC)Education and Care Services National Regulations, Ministerial Council for Education, Early Childhood Development and Youth Affairs (2011)(Provided by SBC) | CHCECE022 Promote Children’s Agency | Unit PurposeThe assessment tasks within this unit provide you with the opportunity to demonstrate evidence of the knowledge and skills required to promote and encourage children’s agency. | CHCECE023 Analyse Information to Inform Learning | Unit PurposeThe assessment tasks within this unit provide you with the opportunity to demonstrate evidence of the knowledge and skills required to gather and analyse information about children’s learning, in order to inform practice. |...
Words: 1955 - Pages: 8
...in Travel and Tourism SIT30612 – Certificate III in Events SIT30713 – Certificate III in Hospitality SIT31212 – Certificate III in Holiday Parks and Resorts SIT40212 - Certificate IV in Travel and Tourism SIT40812 - Certificate IV in Holiday Parks and Resorts SIT40313 – Certificate IV in Hospitality SIT50112 – Diploma of Travel and Tourism SIT50212 – Diploma of Events SIT50313 – Diploma of Hospitality SIT60112 – Advanced Diploma of Travel and Tourism SIT60212 – Advanced Diploma of Events SIT60313 – Advanced Diploma of Hospitality Unit code/s & title/s SITXCOM401 – Manage conflict Learner name and ID Email Assessor name E-mail Telephone Task Method Due date Weighting (if relevant) 1 Written Questions 2 Observation Report 3 Portfolio of Evidence Note: If you are completing a Certificate IV or higher, your assessment might be graded. Please refer to the Course Handbook for Learners for information about Graded Assessment. Assessment Task 1-3 OFFICE USE ONLY © Goulburn Ovens Institute of TAFE 2014 Goulburn Ovens Institute of TAFE. Provider No: 3094 Author: Hospitality Department  This work is subject to copyright. Apart from any use as permitted under the Copyright Act 1968 and its amendments, no part may be reproduced without prior permission. Requests and enquiries concerning reproduction and rights should be directed to: Ross Graham Goulburn Ovens Institute of TAFE Fryers Street Shepparton...
Words: 2676 - Pages: 11
...Strategies for Leaders Adam Young Executive Summary This report analyzes and discusses my strengths and weaknesses with different communication strategies ranging from oral and written communication skills to observation and team communication skills. It is extremely important to have a strong set of communication skills in order to become the best administrator possible. Having a versatile assortment of different communication skills can give you the upper hand. The report includes what communication skills I have already been successful with and what skills I need to improve. I have found success with oral communication skills a long with image and confidence skills. I lack written communication skills and need to learn and improve my internal and external corporate communication techniques. Creating this report has allowed me to assess my different skill levels with different communication techniques allowing me to focus in on what I needed work on. I have created a plan that allows me to set a goal and a timeline to achieve competency in the communication skills I have struggled with. Communication skills are an important aspect of being a good leader and not everyone is born with this skillset. Many leaders have to continually improve their communication skills and work hard to develop such skills. There are many different types of communication skills for example oral, written, observation, team and even skills in dealing with your own feelings. In...
Words: 1082 - Pages: 5
...Implementing An Ergonomic Program In Workplace Introduction To Health And Safety System Dated 04/22/2015 Introduction: Ergonomics is a scientific discipline, which is concerned with improving the productivity, health, safety and comfort of people, as well as promoting effective interaction among people, technology and the environment in which both must operate. In a more practical sense, ergonomics is the science of human comfort. When aspects of work or the workplace challenge or stress the human body beyond its capabilities, the result is often a musculoskeletal injury (MSI). O/E (overexertion injury) RSIs (repetitive stress or repetitive strain injuries) ASTDs (activity-related soft tissue disorders) CTDs (cumulative trauma disorders) Whatever name is used, these injuries belong to a group of sprain and strain injuries that can affect muscles, nerves, tendons, ligaments, joints, cartilage, blood vessels, or spinal discs in the body. To help avoid MSIs, work demands should not exceed the physical capabilities of the worker. A proactive initiative will be described in the following case study is how to implement an ergonomics program into a workplace of 20 employees. Human Resources Department’s support beside management in executing the ergonomics program will increase workers productivity and proficiency. In this case study there are five steps that will be used to develop and implement the program called ‘The Leadership Activities For Managing Control Model’...
Words: 1075 - Pages: 5
...(BSBWOR501) MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT ASSESSMENT DOCUMENT (Please print your name) ____________________________________ (BSB50215) DIPLOMA OF BUSINES ------------------------------------------------- ASSESSMENT COVER SHEET CANDIDATES - Please submit this entire document (do not separate or remove pages) – with this page completed as required – and place at the top of your assessment document CANDIDATE TO COMPLETE THE SECTION BELOW | Name | | Address | | Phone | Daytime | | Evening/Mobile | | Email address | | Company name | | Training date(s) | | Training location | | Trainer’s name | | Assessment due date | | Date submitted | | Submission Date | | Resubmit 1 | | Resubmit 2 | | Purpose of the assessment The purpose of this assessment task is to assess evidence for part of a unit/s of competency which in full will lead towards a nationally-accredited qualification I acknowledge the following (all boxes need to be ticked) ❏ The assessment process has been explained to me ❏ I am ready to commence the assessment process. I have been advised of the assessment requirements, my rights and responsibilities as an assessment candidate, and I choose to be assessed at this time ❏ I understand which unit/s to complete, evidence I need to provide, and how to complete this document ❏ I understand...
Words: 2880 - Pages: 12
...enterprises and institutions. So in the quest of achieving its objectives the students of BBA are given practical oriented assignments, out of which internship is one of them that is done in the 8th semester. An internship is a temporary position with an emphasis on on-the-job training. It provides an opportunity for the students to handle the real life situation of the workplace, to apply their conceptual knowledge in the practical situation and to learn the art of conducting study and presenting its findings in a scientifically and systematic manner. Internship is very much valuable and result-oriented and it carries weight equivalent to 6 credit hours in BBA program of T.U. Therefore I did my internship in Rastriya Beema Company Limited, Ramshahpath for 60 days. This report is the outcome of the above mentioned internship. The present report has been prepared on the basis of experience obtained throughout the internship period. I spent my first week in Customer Help Desk and the rest of the internship period is done in Self-employment Insurance Department. So, primary source of this report preparation is the observation and personal experience in course of the involvement in the Customer Help Desk and Self-employment Insurance Department as an intern. Customer Help Desk is the front desk of any organization where customers first make contact with the organization and inquire the necessary services required and Self-employment Insurance Department is the department which is...
Words: 717 - Pages: 3
...COMM 315 Entire Course http://homeworkgallery.com/index.php/product/comm-315-entire-course/ http://homeworkgallery.com/index.php/product/comm-315-entire-course/ http://homeworkgallery.com/index.php/product/comm-315-entire-course/ COMM 315 Week 1 DQs How would you describe yourself in terms of diversity? For example, what characteristics make you different from others? Consider your classmates’ responses and discuss the similarities and differences. Define hidden dimensions of diversity. Which dimensions do you try to keep hidden from most people? Why? COMM 315 Week 1 An Analysis on Diversity and Diversity Dimension According to the dictionary, diversity means the state of being unlikeable or the circumstance of being dissimilar. Every one of us is unique; thus we are all incorporated and we are covered by this term. Diversity before, comprised only of each person’s unlikeliness, minority groups’ differences and distinctive customary beliefs. But since it already evolved with time, its scope has been broadened. COMM 315 Week 2 DQs In what ways could you demonstrate that you are a diversity-conscious individual? Provide at least two examples Does your employer, former employer, or school show that diversity is valued? In what ways do you feel it should be valued at your work or school? COMM 315 Week 2 Individual Assignment Step Outside Your World Analysis You will be open to new things and newfangled stuffs when you are placed in an...
Words: 893 - Pages: 4
...TABLE OF CONTENTS TOURISM SECTOR BREAD AND PASTRY PRODUCTION NC II | |Page No. | | | | | | | |SECTION 1 BREAD AND PASTRY PRODUCTION NC II QUALIFICATION |1 | | | | | | | |SECTION 2 COMPETENCY STANDARDS | | | | | |Basic Competencies |2 - 13 | |Common Competencies |14 - 28 | |Core Competencies ...
Words: 14461 - Pages: 58
