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Workplace Performance & Commitment: Job Satisfaction, Stress, and Motivation

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Workplace Performance & Commitment:
Job Satisfaction, Stress, and Motivation

AMBA 620
Professor Shandler
Abstract

In recent years, experts from psychological sciences and business have noticed changes in the employee-employer relationship over the last decades specifically in regards to workplace performance and organizational commitment. While most agree that the issue deserves attention, consensus dissolves around how to respond to the problem. This paper examines how job satisfaction, stress, and motivation can impact workplace performance and commitment in the workplace. The focus of this paper will revolve around the Medical Billing industry and how one organization has chosen to address the changes surrounding workplace performance and organizational commitment.

Workplace Performance & Commitment:
Job Satisfaction, Stress, and Motivation
Introduction
This paper is an examination of how job satisfaction, stress, and motivation are directly related to workplace performance and commitment. The main points to be discussed revolve around the importance of an employee’s job satisfaction, the stresses surrounding the employee, and the employee’s motivations or lack thereof and its impact on the organization’s overall success.
Context/Situation
While in college I was employed, part-time, as a medical biller during summer and winter breaks for three years and for one full year after graduation. Throughout my time with the organization I was the lone male employee and the youngest by fifteen years. In this organization, bonuses were calculated based on the employee’s efficiency, accuracy, and total revenue generated by the employee’s assigned practices. Out of the seventeen medical billers I was continually at the top of the statistical charts in all categories, but I was assigned the least valued medical practices. When other billers were out

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