...PART A: Interoffice Memorandum Phoenix Advertising - Interoffice Memorandum DATE: July 24, 2014 TO: Executive Team FROM: _________________, Vice President of HRM SUBJECT: Roanoke, VA Branch – Update In recent weeks, I have received few complaints from few of our top clients in the Virginia region. The quality of work that comes from Roanoke, Virginia branch is affecting the Phoenix branch in a very negative way. For some reason, in the past three months, we have lost the key personnel which that have had been with the company for more than five years. This is why the work quality sharply declined and what followed next - the complaints from the clients. What is scaring me even more is that three of our top graphic designers and four of the copywriters are threatening to leave if we do not improve the way we handle new accounts without evaluating the current workload. We must address this issue as it is costing our company’s valued staff and profits. Robert Wright – Please contact the President of Word Company to find out what the problem is and how we can fix it. Susan Smith – Please call a meeting your graphic design team to find out why the quality of work is declining. Also, Robert and Susan, please evaluate the new client list to see if there is a need to shift some of the work to other branches in the short term. Please send me a full report by August 8, 2014 via email. It is very essential that we maintain a positive and professional relationship...
Words: 708 - Pages: 3
...In the past few months, the Roanoke Branch location has been having some setbacks on their productivity and execution of delivering timely and overall service. There has been a change in several key positions vital to our execution. Concerns has been raised that it is well apparent that the productivity at this particular branch is no longer being received well and adequate to our clients satisfaction. This matter requires immediate attention, as this type of performance is far below our expectations of excellence. The Roanoke Branch holds many of our valuable and most vital clients putting in jeopardy the overall success of the company here at Phoenix Advertising. It is being expected that the executive management team contact the Roanoke Branch team members to follow up the operations and performance immediately. Jame Paton Senior Manager at the Roanoke branch must schedule immediate planning and project meeting with the graphic designers and copywriters to plan communicate and evaluate the work they have submitted. Gary must also follow up to ensure that the art director is being met with as well before any final revisions will be made. Shanae Jones is now being placed in charge to assess the new accounts that the branch has recently taken on and verify their ability to generate adequate revenue on any and all projects being set up. Diana Beverly will now be in charge for developing any plans for the new accounts creating timely manageable timeline for any project workloads...
Words: 330 - Pages: 2
...not being treated fairly and their ideas are not being taken seriously. All the while, they are being asked to work longer hours without a satisfactory work life balance, or proper compensation, either monetarily or in time. All have threatened to leave the company. We must give our immediate attention to this situation as Roanoke handles some of our biggest clients. We must also be sure the employees we hire are being treated as part of a team, and adequately trained as well as perform and overall compensation review. As an executive team, I feel it is very important to reach out to the Roanoke branch to find out what the root of the problem is before it gets worse and the entire company is affected. Here is my proposed plan of communication with the branch: * Hank Paulson – Conduct a performance survey with Roanoke’s clients to see if they have any feedback for the branch. Prepare and distribute an employee pulse survey to obtain anonymous feedback from all branch employees....
Words: 756 - Pages: 4
...Team-Building and Communications Guiseppina Saieva HA499-01 March 12, 2014 Professor: Teresa Foster Team-Building and Communications Introduction Every organization is made up of people, therefore communication that is effective is the key to success. Effective communication is the link that helps get the work done and helps people work as a team. The constant changes that occur in a workplace, make communication important. I will explain some things about effective business communication require effective practice. There are five factors relate to effective business communication closely. They are communication theory, business writing styles, team building and interpersonal communication, negotiation and persuasion techniques, and intercultural communication. Generally, communication theories can teach people many skills to accomplish a successful business communication. Also, the ability to generate clear, vigorous and concise written materials are critical for people to be successful in business world. So writing process and writing styles play important roles in effective business communication. The best way for business organization to survive and grow in surroundings of intense competition and pressure on resources is building team for sharing information. Because organizations are consisted of interdependent relationships, interpersonal communication has useful functions to manage organizations. Negotiating and persuasion skills...
Words: 1707 - Pages: 7
...Fundamentals of Effective Communication in the Workplace essayzoo.com/essay/apa/.../fundamentals-of-effective-communication-in-... Understanding the benefits of effective communication helps businesses to develop ... (3-4) page paper in which you: Describe a time when you experienced effective ... on all sides; citations and references must follow APA or school-specific format. ... An experience about effective communication in a business environment ... Describe a time when you experienced effective ... academicassistersblog.com/describe-a-time-when-you-experienced-effect... Mar 18, 2014 - Describe a time when you experienced effective communication in a business environment. ... Write a one to two (1-2) page paper in which you: ... margins on all sides; citations and references must follow APA or school-specific format. ... Explain the elements that foster effective communication in business. Rhetorical Situations - Purdue Online Writing Lab https://owl.english.purdue.edu/owl/owlprint/625/ Purdue University In brief, “rhetoric” is any communication used to modify the perspectives of others. ... to anyone who is unaware of how crucial rhetoric is to effective communication. ... in Professional Communication program at Clemson University, and you are ... the time, place, and environment surrounding a moment of communication). UOP Courses homework help with A graded tutorial - Scribd ...
Words: 669 - Pages: 3
... | | |COM/285 Version 3 | | |Introduction to Business Communication | | |Group ID MEBM091AS: | Copyright © 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor...
Words: 2719 - Pages: 11
...EXECUTIVE SUMMARY Throughout the tourism environment they use many different methods of communication to communicate effectively with the employees. Verbal communication is used widely within an organisation so that they can effectively carry out the task that has been set out to do. There are many different ways a manager can communicate non verbally with his employees. Examples may be his body language and his written communication with his employees. Effective team work ensures that an organisation can carry out tasks far faster that if they were doing it on their own. There are many different ways an organisation can communicate internally and by doing this correct information can be communicated to employees far faster. Table of Contents Introduction 4 1.1 Verbal Communication 5 1.2 Non Verbal Communication 5 1.2.1 Body Language 5 2.1 Effective Team Work 5 2.1.1 Forming 6 2.1.2 Storming 6 2.1.3 Norming 6 2.1.4 Performing 6 2.2 Advantages of Working in a Team 7 3.1 Introduction to Internal Communication 7 3.2 Internal Communication 7 Section 2 8 1.1 Report Writing 8 Conclusion 9 Reference: 10 Introduction In Richard Pettinger’s ‘Mastering Management’ he states that ‘good communication underline effective relations and enhance the general quality of work life.’ (Pettinger 2001 p36) And because of this it is vital an organisation is able to communicate effectively as a team. Due to this being such a big thing organisations spend hundreds...
Words: 1744 - Pages: 7
...back to college embarking a new journey pursuing MSN degree with much excitement and many challenges. In order to be successful in graduate study, I have to come up with strategies to overcome the anticipated challenges. The three main obstacles I face that would affect my study are writing, time management, and stress. Reason Health care industry has been evolved immensely over the past 10 to 15 years. When I graduated as a nurse 18 years ago, regular diploma or bachelor’s degree was what required. Health care professionals could advance career with clinical experiences. It is so different in our field now. The minimal requirement for higher managerial position is master’s degree. It requires not only the clinical skill and experience but also the management knowledge. I have great passion in my profession. I want to enrich my skill sets and qualification so that I can better prepare myself to serve the public and to move upward in my career ladder. Short-term Goal Within the first month I will familiarize myself with available resources in OLS and maximally use what the university can provide me to flourish my learning experience. Milestone. By the end of February, I will complete two writing workshops. I will follow each course syllabus closely to stay on top of weekly reading and assignment. Long-term Goal My long-term goal is to finish the MSN degree with satisfactory academic score. I plan to graduate in two years. I cannot wait to go back to my field and serve...
Words: 1115 - Pages: 5
...BUSINESS COMMUNICATION ASSIGNMENT:Topic: Importance of Communication Skills in Personal and Professional LifeIntroductionCommunication is simply the act of transferring information from one place to another, whether this be vocally (using voice) written (using printed or digital media such as books, magazines, websites or emails) visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures or tone and pitch of voice). How well this information can be transmitted and received is a measure of how good our communication skills are.Most humans communicate from the moment of birth. Listening, an important part of the communication process, may begin to occur in the womb, according to some studies. Communication is essential to establishing relationships with family, friends and community members. Communication is essential to the process of obtaining and keeping employment; and is the mainstay of politics and diplomacy. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to be able to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.Observers are able to judge the speaker’s characteristics and evaluate his capabilities through communication. For example in a job interview...
Words: 2151 - Pages: 9
...The Dos and Don’ts of Effective Business Communication in Today’s World Business communication takes different forms including verbal, oral and electronic. It is essential for the success of every company and organization nowadays as it influences its managing and performance. (Vitez, 2014) Therefore there are main dos and don’ts that everybody from employees to top managers should know in order to communicate efficiently. To begin with, one should know what to do when communicating in a business environment. There are main things to be considered before starting a communication. Firstly, the receiver of the information should be identified. It allows the sender to understand how to gain attention and make the information understandable and appropriate. For example, an email written for the top manager has to be different than one for an intern as they have different knowledge and interests. The next step is to know what is the main message and its aim. Knowing what the sender wants to say to the auience and why allows him to structure the information in a clear way and stay focused. (“10 Tips For Effective Business Writing”, n.d.) The formulation of this information also affects its effeciveness. The best thing to do is to begin with the main message. (O'Hara, 2014) It helps the receiver to understand quickly the reason behind it and to grab the attention. When communicating through writing gramatical and speling mistakes might occure. Therefore, the sender should check...
Words: 563 - Pages: 3
...however, customize the communication so the document does not appear as a form letter. Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist Due Date: Day 7 [Individual] forum • Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario. Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages. Review the sample emails, memos, and letters in the Model Documents Gallery at http://www.bedfordstmartins.com/modeldocs/business.htm Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words. Use appropriate grammar, spelling, style, and format for each type of communication. • Review the Writing for Your Reader Checklist at http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before submitting them. Post the messages as attachments.Assignment: Negative Messages Using templates or sample documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not...
Words: 1300 - Pages: 6
...SUBJECT: Effective Business Communication As undergraduate students, we strive to acquire the knowledge and abilities that will allow us to function successfully in the world of business. In all our efforts to prepare for employment, we often overlook the importance of knowing how to communicate effectively in a business setting. We learned from Long Pham and Isidore Okoro that employers look for good communication skills beginning with the hiring process. For any prospective businessperson, it is imperative to understand the role of verbal and written communication and how it should be conducted effectively. This memo is an effort to share and inform you of some of the most important features of business communication. Choosing a Medium When choosing what medium to use for a message, Isidore and Long suggest that it depends on the culture within the firm. E-mail is accepted for most information. The article by Inc.com “How To: Communicate with Employees”, states that as a general rule, anything that requires development of an interpersonal relationship with an employee requires face-to-face communication. Urgent matters are best handled in person as well. Because words on a screen lack context, tone, and nonverbal cues, Long Pham emphasized: when in doubt, speak in person. Verbal Communication Verbal communication is vital to the success of any company. Having good verbal communication within the workplace can help build good relationships among coworkers and employees...
Words: 614 - Pages: 3
...About the Instructor: Lalitha Maheswaran (Please provide email ID): lalitha111@gmail.com No. of contact hours : 80 (Eighty Hours) Session Duration : 90 Minutes. 1. Course Objective and Scope : • Appreciate the importance of Communication at work • Know how to overcome the barriers and communicate effectively • Get sensitized in using non verbal techniques more skillfully • Develop tolerance and empathy in listening • Practice to write concisely and with clarity • Learn to strategize writing according the contextual demand • Understand the importance of asserting and listening in group contexts Pedagogy: • Highly interactive lecture sessions, framework driven • Group discussions • Role plays and presentations • Exercises • Films 2. Required text Book: Basic Business Communication – by Lesikar, Pettit, and Flatley Additional Readings : • How to write and speak better – Readers Digest Edition • The random house guide to business writing – Janis Forman with Kathleen Kelly • Talking you way to the top – John W. Osborne • The Hidden messages managers send – HBR • Nobody trusts the boss completely – now what:? – HBR • Making judgement call – Tichy and Bennis – (2007) HBR 3. EVALUATION COMPONENTS : |Components of Evaluation for the Course |Percentage Distribution for the Component |Description ...
Words: 617 - Pages: 3
...but remember that your instructor's preferences for style and format prevail. You will also need to review your own citations and references since WritePoint capability in this area is limited. NOTE: WritePoint comments are computer-generated writing and grammar suggestions inviting the consideration and analysis of the writer; they are not infallible statements of right/wrong, and they should not be used as grading elements. Also, at present, WritePoint cannot detect quotations or block-quotes, so comments in those areas should be ignored. Please see the other helpful writing resources in the Tutorials and Guides section of the Center for Writing Excellence. Thank you for using WritePoint. Health care communication Tamika Arnold HCS/320 July 22,2013 Kristin Thrun Health care communication Effective communication incorporate the basic elements of communication by understanding the process of communication this is necessary to improve effective habits of communication and skills of exchanging information between individuals through a common system of symbols, signs, or behavior. Individuals exhibit the importance of adequate communication through their daily activities. The basic elements of communication are relied [The passive voice is a form of "be" (are) and a participle (relied). Over-use of the passive voice can make paragraphs officious and tedious to read. Prefer the active voice. For example, passive voice = The paper was completed on...
Words: 1793 - Pages: 8
...Design Guide College of Information Systems & Technology ENG/221 Version 5 Technical Writing Fundamentals Copyright © 2012, 2011, 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing e-mails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2010). Technical communication in the twenty-first century (2nd ed.). Upper Saddle River, NJ: Prentice Hall. Gerson, S. J., & Gerson, S. M. (2012). Technical communication: Process and product (7th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic...
Words: 2072 - Pages: 9
