1.0 Introduction Customer call centers are increasingly playing a crucial role in providing higher customer satisfaction (Anton, 1997). Many business organizations have invest heavily in call centers as they see it as an effective way to keep customer satisfied as well as gaining competitive advantages. The purpose of this study is to critically access the operational method and strategies adopted in a technical support department of a call center in order to provide maximum customer satisfaction
Words: 3744 - Pages: 15
failure of collective action. Although, to prevent the tragedy of common there must be a strong best interest in the group, but when this is not enough the government is required for policing and enforcement.
Words: 529 - Pages: 3
your rights when problems arise with your landlord. Let me explain how common landlord-tenant problems are, describe the law that protects both landlords and tenants, and show you how to get a copy of that law with just one phone call. (transition) Maybe you've never had trouble with your landlord, but many tenants do. II. NEED STEP (Identify the problem and establish significance.) A. Tenants frequently victimized ( Arizona Republic, January 10, 1993 Ackerman)
Words: 1458 - Pages: 6
the right thing, because it’s the right thing to do and to avoid doing wrong things, because they are wrong. This form of ethics is called Deontological Ethics (duty-based). Under Duty-based ethics, actions are justified by showing a good outcome. It teaches that right or wrong depends on the actions of the individual and people have an obligation to act accordingly regardless of the outcome. For example, telling lies and killing people is wrong. Under duty-based ethics, one must do the right thing
Words: 1564 - Pages: 7
DISCUSSION Martin Is Most Likely Liable To Campbell For Intentional Infliction Of Emotional Distress Where He Repeatedly Taunted Him, Had Knowledge Of The Effects Of His Conduct And Continued The Conduct And The Distress Resulted In Severe Depression Where Medication Was Prescribed And Life Enjoyment Was Lost. Martin is most likely liable to Campbell for intentional infliction of emotional distress where he repeatedly taunted him, had knowledge of how his conduct was affecting Campbell and continued
Words: 1922 - Pages: 8
company’s clientele base. Team members, employees resistance to change, lack of stakeholders feedback, misaligned values, and beliefs among stakeholders are factors that could prevent the chosen vision in becoming a reality. The concept to reduce call time while increasing productivity worked well for the sales team the last three years; however, in the most recent year the company has failed to meet sales goals. The organization has also experienced a loss in customer retention and the employee
Words: 2159 - Pages: 9
and irregularities. There are several procedures that should be considered when implementing internal controls for your business. There should be a segregation of duties between different individuals to lessen the threat of error or unsuitable actions. For example, accountabilities for the acceptance of cash or checks, making the deposits, and reconciling the deposit and Balances should be separated. Organizational structure must be clearly well-defined so that employees know who they are reporting
Words: 791 - Pages: 4
complains to her supervisor that she feels uncomfortable during breaks, because other employees routinely tell off-color jokes. (3 points) C. A manager at an architectural firm receives a call from a local newspaper. The reporter wonders how the firm wishes to respond to calls from two of its employees alleging racial discrimination. About half of the firm’s employees (including all of its partners and most of its architects) are white. One of the firm’s clients is the federal
Words: 541 - Pages: 3
order. The trial was based upon the actions of a 28-year-old 200 pound, white man following 17 years old 158 pound, the black teenagers. Not to mention the fact the teen was stereotyped as a thug. As Zimmerman was a political figure. In 2006, a similar case was presented convicting John White for manslaughter; he did, however, own many weapons. (Williams, 2013) After an argument started Zimmerman went to reach a cell phone to call 911 and Martin took action as the appearance of Zimmerman was reaching
Words: 1217 - Pages: 5
SUNKARA WEEK 3 ASSIGNMENT Task Statements: Human Resource Receptionist Student Name | Annapurna Sunkara | What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure, tools, equipment) | Why is action performed (purpose) | Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments | Customers, Clients | Telephone, e-mail | To provide
Words: 1977 - Pages: 8
