usually fluctuates less comparatively than attitudes built from the satisfaction emotions. Parasuraman et al. (1988) stated that the customers judge the service quality on the basis of overall firm’s superiority and excellence. According to (Gronroos, 2000) the evaluation of service quality by customers could be judge through the interaction process that exactly happens or perceived by customers leave a critical impacts on customers. (Parasuraman et al., 1988; Aydin and Özer, 2005; Ismail et al., 2006;
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response to this gap, this study empirically examines the relationships between the generic strategies of differentiation and cost leadership and hotels’ organizational performance. The results suggest that differentiation is the only significant generic strategy that influences customer satisfaction in the Chinese hotel industry. These findings have important academic and practitioner implications, which are then discussed. Keywords: Competitive Strategy, Customer Satisfaction, Hotel Performance, Market
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ABSTRACT This study discusses the concept and phenomenon of intrapreneurship as well as its prerequisites and outcomes. This study is a part of a larger research programme aiming at building a model of intrapreneurship and testing the model in different kinds of organisations and contexts. In this paper we present results of the survey of 8 companies and 184 employee responses. Based on these preliminary results we discuss the findings and implications for further research. The study points out
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Singhal 12810086 Contents 1. Introduction 3 2. Servqual 3 3. Retail Sector 4 3.1 Indian Retail Scene 4 4. Research Methodology 5 4.1 Research Design 5 4.2 Survey Questionnaire 5 4.3 Data Collection: 6 4.4 Findings of the Study 6 5. Relative importance of service quality dimensions for Shoppers Stop 6 5.1 Assessment of service quality gap of Shoppers Stop using SERVQUAL 7 5.2 Service quality gap and weighted service quality score for Shoppers Stop 7 5.3 Overall
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Next Best Offer (NBO) Next Best Offer (NBO) A RESEARCH STUDY PROPOSAL FOR CTM A RESEARCH STUDY PROPOSAL FOR CTM Al Akhawayn University. Al Akhawayn University. Nandy BEUGRE Ali MOQTAD Supervised by: Doctor Asma HILALI Nandy BEUGRE Ali MOQTAD Supervised by: Doctor Asma HILALI Fall 2015. Fall 2015. “We work every day towards the goal of expanding our network and becoming a major player on the continental level. To achieve this vision, we decided to conduct an ambitious
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literatures on customer service in the banking industry of Ghana. This chapter takes a look at the various variables that may influence important customer service amid fierce competition from the perspective of some writers and researchers. It starts with profile of the banking industry under study through to the importance and nature of the customer practices, Customer Satisfaction, Retention and Customer Loyalty, Customer Relationship Building and its practical implications for the study. THE BANKING
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Dec-2013 | bKash Customer Satisfaction Research Methodology Abstract My research is about customer satisfaction of “cash in” and “cash out” services of bKash. I will talk about the usefulness of M-commerce by bKash and its success in Bangladesh for people with low income. For this, I will make a survey of 60 bKash customers and form 11 hypothesis’s about this. My model will show how each aspect of bKash’s services affects customer satisfaction. Using the research
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In Management & Technology Volume II, October’13 ISSN – 2320-0073 CUSTOMER SATISFACTION - A CASE STUDY OF SYNDICATE BANKING SERVICES Tanu Bajaj1 and Kavita Dua2 1 Lecturer, Pt. N.R.S. Govt. College, Rohtak (Haryana), India Email: tanubajaj2011@gmail.com 2 Reserach Scholar, Maharshi Dayanand University, Rohtak (Haryana), India Email: Kavitaduaphd@gmail.com ABSTRACT Banking is an important field of study. In Indian economy where more than 70% population depends upon agriculture
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data is collected without basing on any formula thus it involves randomization. Observational study is only useful in the event where the participants are kept off from knowing that they have participated in a study. Therefore, observation study can be carried out without letting the participants know that they are part of the study. In such a case, ethical issues are at play because but all the same, study is carried out effectively. 2. What ethical risks are involved in observation? In the use of
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An exploratory study on the impact of research and development on customer service and quality 1.0 Introduction Research and development simply refers to the constant improvement of product and services and which enable the business to continuously thrive in terms of its operation. Research and development also leads to innovations intended for these products and services. In generating high impact innovations, it is important that the organization should devise a systematic method of
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