Brand loyalty and involvement in customers of cellular networks Presented To the Faculty Of The Department of Management Sciences IQRA University Gulshan Campus In the fulfillment of Course “Research Methodology” EDP Code (9140) Submitted to Sir Tehseen Javaid Submitted by Group No # 6 Fahad Ahmed Farooqi (7937) fahad.876@hotmail.com Faraz Ahmed Malik (4255) farazahmedmalik87@gmail.com Farhan Ali Khan (3796) farhan.exe@gmail.com Muhammad Azeem (6834) azeemm950@gmail
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Management Vol. 5, No. 4; April 2010 Influence of Service Quality on Customer Satisfaction Application of Servqual Model K. Ravichandran College of Business Administration in Alkharj, King Saud University P O Box 165, 11942, Alkharj, Saudi Arabia E-mail: varshal2@yahoo.com B. Tamil Mani Reader, Gandhigram University Dindugul, Tamilnadu, India E-mail: dr_tamilmani@rediffmail.com S. Arun Kumar Department of Management Studies, Saranathan College of Engineering Trichy, Tamilnadu, India E-mail: arunkanthh@yahoo
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technology readiness in customers’ perception and adoption of self-service technologies Jiun-Sheng Chris Lin Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan, Republic of China, and The role of technology readiness 497 Received September 2005 Revised May 2006 Accepted June 2006 Pei-ling Hsieh Department of Insurance and Financial Management, Takming College, Taipei, Taiwan, Republic of China Abstract Purpose – This study aims to examine
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Introduction Customer satisfaction in the banking industry revolves around receiving a positive feedback regarding aspects such as staff conduct, credibility, communication and access to banking services whether through online banking or teller services. These factors represent the final dimensions of service quality that satisfy the customers. There are also the intangible aspects of the staff-customer interface. These intangible aspects include the implementation of a helpful, caring, and
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has become extremely important for the companies to pay attention towards retaining of the customers.This research study particularly investigated the causes of customer switching behavior.A prolific way to gain the knowledge about the switching behavior of customers is basically to examine the various factors that play imtegral role in switching behavior. This qualitative research study has offered new insights by defining and identifying the customer’s rationale to switch from one service provider
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INTRODUCTION: Service quality is an approach to manage business processes in order to ensure full satisfaction of the customers which will help to increase competitiveness and effectiveness of the industry. Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). It works as an antecedent of customer satisfaction (Ruyter and Bloemer, 1995). With the increase of the importance of service sector in the economy of Bangladesh
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Moreover, none of did study on members’ loyalty towards EPF. This study also helps EPF to understand the factors will need for members, so they can predict and prepare what might happen when they do not take action. Moreover, it will help EPF to identify and innovate new ideas to solve the problem in strategically to increase the member’s loyalty. Limitation of the Study Every study has a limitation in the research. So one of the limitations can be found
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A REPORT ON Business Development and Consumer Satisfaction, with special reference to MyDeals247, Bangalore Submitted to: Jain University- CENTER FOR MANAGEMENT STUDIES Bangalore, Karnataka As partial Fulfillment of the Requirement for Bachelors degree in Business Management (August-September, 2013) (Guide) Submitted by Anand Puthanpurayil Jain University-CENTER FOR MANAGEMENT STUDIES (JU-CMS) #1/1-1, Atria Towers, Palace Road Bangalore
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KEMRI CUSTOMER SERVICE FEEDBCK REPORT FOR THE YEAR 2015 Prepared by: Stephen ongwenyi For KEMRI’s corporate department Nairobi Kenya Contents CHAPTER 1: Introduction 4 1.1: Objectives of the Survey 4 CHAPTER 2: MATERIALS AND METHODS 5 2.1: DATA MANAGEMENT 5 DATA ANALYSIS 6 CHAPTER 4 14 4.1: Discussion conclusion 14 4.2: Recommendation 14 Acknowledgement 15 References 16 Annexes 17 Annex 1: Questionnaire 17 Annex 2: Permission list 17
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Contents Executive Summary 2 CHAPTER-1 3 Introduction: 3 Significance of the Study: 3 Objectives of the Study: 4 Scope: 4 CHAPTER-2 5 Literature Review: 5 CHAPTER-3 7 Findings: 7 Pie Charts: 8 CHAPTER-4 11 Analysis: 11 Model Summary 11 ANOVAb 11 Coefficientsa 11 Coefficient Correlationsa 12 Correlations 12 CHAPTER-5 13 Recommendations: 13 Conclusion: 13 APPENDIX 14 Questionnaire: 14 References 16 Executive Summary To know about the consumer buying
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