Fast Food Retailers and their Impact on Consumer Satisfaction and Sales”. The study relies upon an extensive data set of consumer satisfaction and sales information from approximately 180 consumers. The study advances the measurement of behavioral links between consumer satisfaction and performance in the food retail sector with firm-specific data. The study shows how firms can employ such results to develop appropriate consumer satisfaction policies. 5. Mohamed, Rozita Naina, Daud and Norzaidi
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improve employees’ satisfaction in order to increase their efficiency at work. Research articles from 2008 to 2010 were reviewed. Previous study found that variables such as collective efficacy, organizational commitment are positively related to job satisfaction. However, stress is a variable negatively related with job satisfaction. The study focused its research on the grocery store Bi Lo. Participants were interviewed to answer question of a survey about employees ‘satisfaction. The results showed
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FACTORS AFFECTING BRAND LOYALTY AMONG SMALL SCALE SAVERS (A Case Study Bank) ABSTRACT The purpose of the study was to find out the factors affecting brand loyalty among small scale savers. This was a descriptive sample survey which targeted 100 customers of Equity bank Nairobi. The specific objectives of this study were to establish who loyal customers to Equity are, to determine the factors that make the customer satisfied, to examine how awareness work to help brand loyalty and to determine
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ABSTRACT This proposal is aimed at conducting a study to investigate the causes of employee turnover. Proposed study will use different research articles to develop a model which shows that employee satisfaction, employee motivation and employee involvement has an impact on employee turnover. Introduction to Proposed Research Title CAUSES OF EMPLOYEE TURNOVER: Background of Study Employee turnover is the number of permanent employees leaving the company
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appropriate for communal sciences. (Hirschheim, 1985)So in this study of after sales services, researcher aims to test prior assumptions so positivist paradigm is good to follow in this study. 3.4.3 Philosophical Approach Taken For this study, we will select positivism as the study aims to check the theory by collecting the data from respondents without getting personally involved in the process of data collection and particularly
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An exploratory study on the impact of research and development on customer service and quality http://www.brandextension.org/definition.html http://thinkingbookworm.typepad.com/blog/sample-research-proposals/ 1.0 Introduction Research and development simply refers to the constant improvement of product and services and which enable the business to continuously thrive in terms of its operation. Research and development also leads to innovations intended for these products and services. In generating
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Customer Satisfaction Related to Marketing Mix of Jamuna Bank Limited Introduction This report contains all the customer satisfaction about General Banking activities of JBL.I have collected both primary and secondary data to prepare this report and I have also completed a 3month internship at jamuna bank limited. Background: This report has been prepare through extensive discussion with the bank employees and clients. Different types of information and documents have needed to prepare this
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Factors and Customers Satisfaction of Budget Hotel Customers in China Yang Yu http://eprints.utcc.ac.th/id/eprint/1337 © University of the Thai Chamber of Commerce EPrints UTCC http://eprints.utcc.ac.th/ FACTORS AND CUSTOMER SATISFACTION OF BUDGET HOTEL CUSTOMERS IN CHINA MS. YANG YU A Thesis Submitted in Partial Fulfillment of the Requirements For the Degree of Master of Business Administration Department of International Business International College
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negatively the customers. In more recent times we have seen numerous organizations in diverse divisions being ISO 9001-2008 guaranteed; numerous are likewise during the time spent getting the affirmation but then in the wake of getting the confirmation numerous don't take after the rules to the letter what's more, this outcomes to having disappointed customers both inner and outer to the associations, consequently, what is the impact of ISO 9001-2008 affirmation on customer satisfaction? The study had 4 goals:
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm IJCHM 23,6 The effects of employee empowerment on employee job satisfaction A study on hotels in Turkey Elbeyi Pelit School of Tourism and Hotel Management, Afyon Kocatepe University, Afyonkarahisar, Turkey 784 Received 22 April 2010 Revised 31 July 2010 8 October 2010 28 December 2010 18 February 2011 Accepted 26 February 2011 ¨ ¨ ¨ Yuksel Ozturk ¨ ¸ Faculty of Tourism, Gazi
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