Southwest Airlines 2002: An Industry Under Siege Harvard Business School: 9-803-133 Executive Summary Southwest Airlines in 2002 faced a serious of important management decisions after the 9/11 tragedy in order to continue the record breaking company growth that Southwest had experienced since the 1970’s. Southwest Airlines revolutionized the airline industry with what is known as the Southwest Effect: low cost fares, point-to-point service, “10 minute turnaround” and an enjoyable friendly
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SELLING PLATFORM (AMADEUS VISTA): Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system. Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version 2.3P200 upwards will
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805–825 eAirlines: strategic and tactical use of ICTs in the airline industry Dimitrios Buhalis* Centre for eTourism Research (CeTR), School of Management, University of Surrey, Guildford, England GU2 7XH, UK Received 16 June 2002; received in revised form 26 April 2003; accepted 6 August 2003 Available online 13 November 2003 Abstract Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology
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employees, dumping them into the system and hoping it works. It’s a pretty risky move,” says Peter Capelli, a Wharton management professor in 2010. Cappelli adds that airline mergers are always difficult because integration has to take place while a carrier continues to carry out complex operations. Thousands of employees can’t easily be put through an orientation program in the merger’s short time frame and the information systems supporting the complex operations of two airlines can’t be easily changed
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Information system is the study of complementary network of hardware and software that people and organizations use to collect, filter and process, create and distribute data. The system is many have in all organization or company in this world that act as a catalyst in managing their data perfectively. For this case, the company has chosen to identify what the system that they use in managing their information and data in their company. The company that has chosen is Air Asia Airlines. Air Asia
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spending patterns, and help us categorize our frequent purchases. I will see you at the meeting to discuss our options. | | Airline Survey - Good | How would you rate your Overall Satisfaction with this Airline? | I would rate my overall satifaction with this airline a wonderful and expedited experience. | | Reservation Experience? | My reservation
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Advance Operation Research Assignment Multi Period Optimization Models In Airline Overbooking 1/31/2012 Submitted by: 1) Alka Tripathy (06) 2) Anil Pooniya (11) 3) Arunima Singh (18) 4) Ashutosh Tripathi (23) 5) Ashwin Salpekar (24) The overbooking model considers the lost revenue due to cancellations and no-shows that will result in flying with empty seats, and the loss of good will and compensation cost due to excess number of show-ups than the available capacity
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Management of Human Resources Course Instructor – Kristina Collins Submitted By Suresh Raja Gnanasekaran Training Program for Reservation clerk’s The main objective is training new reservation clerks to perform adequately for the job of airline reservation. To develop a training program firstly we need to specify the tasks and responsibilities of the Reservation clerk. After wards we need to decide over the knowledge and skills required for the job. Then afterwards we will decide the areas over
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1. Discuss the layers of culture that are evident in this case Information systems development: AirTran uses Navitaire as reservations system vendor while Southwest uses Sabre to better accommodates international flights. Also, AirTran uses online travel agencies for ticket distribution while Southwest sells its tickets via telephone and its website. Management and strategy: Southwest airlines have a different approach in managing and training its employees. Also Southwest culture focuses on
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Marketing Research Paper Air Leo Airline ______ This Air Leo airline will base its business and marketing strategies on achieving high, and profitable, load factors through absorption of unmet demand in three key air-traffic categories: unserved and under-served routes on which high unmet demand currently exists or can be readily developed; serving key niche markets where demand is either unmet or poorly served; and meeting peak traffic demands on certain key regional, seasonal, and variable
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