The Important of Customer Satisfaction and Loyalty in Business. 1.0 Introduction Customer satisfaction and loyalty is two important keys to be success in the business. It must be implement in all business areas such as servicing, hospitalisation, health care and others. In business environment, quality improvement have become part of everybody life and not a task or duty anymore. (Mehra & Ranganathan, 2008). It is not enough if only focus to satisfy the customer and it won’t be good to
Words: 2265 - Pages: 10
your collective ideas and knowledge of Enterprise Rent-A-Car to create a 10-minute presentation addressing the key issues. Your classmates and tutor will provide helpful feedback and suggestions CASE STUDY Measuring & Managing Customer Satisfaction Synopsis This case presents an overview of the customer-focused strategy that has catapulted Enterprise Rent-A-Car into position as the largest rent-a-car company in the industry. As of 2005, when the case is set, Enterprise had $8.2 billion
Words: 8011 - Pages: 33
Differential Evolution in Constrained Numerical Optimization. An Empirical Study Efr´n Mezura-Montesa,, Mariana Edith Miranda-Varelab , Rub´ del Carmen e ı c G´mez-Ram´n o o Laboratorio Nacional de Inform´tica Avanzada (LANIA A.C.) R´bsamen 80, Centro, a e Xalapa, Veracruz, 91000, MEXICO. b Universidad del Istmo, Campus Ixtepec. Ciudad Universitaria s/n, Cd. Ixtepec, Oaxaca, 70110, MEXICO c Universidad del Carmen. C. 56 #4, Ciudad del Carmen, Campeche, 24180, MEXICO a Abstract Motivated by the
Words: 22303 - Pages: 90
Working Conditions and Employee Performance in the Public Sector (A Case Study of Madina Polyclinic) By Mr. Kley Elikem Pius pius3000@yahoo.com Abstract Management’s new challenge is to create an environment that attracts, retain and motivates its workforce. This study seeks to examine the working conditions on the performance of employees. It is also aimed at identifying the perception of employees about their working conditions. The study employs descriptive and sample survey techniques.
Words: 6072 - Pages: 25
Images of Microsoft® Excel dialog boxes © Microsoft. All rights reserved. This content is excluded from our Creative Commons license. For more information, see http://ocw.mit.edu/help/faq-fair-use/. 1 Tool for Solving a Linear Program: Excel has the capability to solve linear (and often nonlinear) programming problems. The SOLVER tool in Excel: May be used to solve linear and nonlinear optimization problems Allows integer or binary restrictions to be placed on decision variables
Words: 2523 - Pages: 11
Name: Lui Hei 15037621D |1(i) |Definition of decision variables: | | | |X1= No. of fresh hams produced | | | |X2= No. of smoked hams produced on regular time | | |X3= No. of smoked hams produced
Words: 432 - Pages: 2
Running head 1 BMW's Dream Factory & Culture Christian Chenard Strayer University Dr. Theresa J. Bowen Leadership and Organizational Behavior - BUS 520 April 2010 BMW's Dream Factory & Culture 2 How would you describe the culture at BMW? Entrepreneurial culture is rarely the norm in German corporations. Employees at BMW are innovative because management has learned from experience that listening
Words: 1060 - Pages: 5
you are facing difficulties in completing assignments or theses, do drop us an email to explore how we can help you. LITERATURE REVIEW LEVERAGING PRODUCT INNOVATION TO GAIN COMPETITIVE ADVANTAGE : A SURVEY OF IMPACT OF INNOVATION ON CUSTOMER SATISFACTION AND BRAND LOYALTY AMONG SAMSUNG TABLET USERS IN MALAYSIA 1. Introduction In this chapter, the researcher will discursively review literature on the conceptual and theoretical frameworks of the constructs involved in this research. 2. Discussion
Words: 2896 - Pages: 12
Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas:
Words: 1923 - Pages: 8
PEOPLE IN ORGANISATIONS Level 7 I. ORGANISATIONAL BEHAVIOUR 1.1. The meaning of organizational behaviour We live in an organizational world. Organizations of one form or another are a necessary part of our society and serve many important needs. The decisions and actions of management in organizations have an increasing impact on individuals, other organizations and the community. It is important, therefore, to understand how organizations function and the influences which they exercise
Words: 30172 - Pages: 121
