In the case, George Stein is a college student who was employed by Eastern Dairy during the summer. George Stein found Eastern Dairy was lack of quality control and quality management, so he was faced with an ethical dilemma. I will analyze the case from George‘s perspectives. George’s position required him to remove the filters form the plant’s piping and allow the current production run of milkshake mix to be contaminated with maggots. On the one hand, if George could do Paul told him to
Words: 496 - Pages: 2
Customer Satisfaction Cost of Quality Benefits of TQM Conclusion INTRODUCTION TO TQM What is TQM? TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction. “ No doubt , humans are always deficient” (Al-Quran) The Three Quality Gurus Deming: the best known of the “early” pioneers, is credited with popularizing quality control in Japan in early 1950s.Today,
Words: 1385 - Pages: 6
review, approval, distribution, use and revision of OCPL quality management system documents. SCOPE This SOP covers the control of documents that demonstrate the effective operation of the quality management system and the achievement of product or service quality. REFERENCES ISO 9001 Clause 7.5.3 Control of documented information RESPONSIBILITIES All OCPL personnel involved in the Quality management system shall be responsible to process, update and maintain the documents originated
Words: 1339 - Pages: 6
slowing economy, I commend your efforts to explore additional ways Riordan Manufacturing can implement energy-saving programs and practices. As we have discussed over the past few weeks, Lunsford Environmental, Inc. has been providing consultation services to businesses just like yours for more than 20 years. With two decades of experience, our track record of saving costs speaks for itself. Clients of Lunsford Environmental have saved more than $250 million in energy costs. With this in mind, I
Words: 508 - Pages: 3
workplace to the QA department to regularly check their products and found out it eats alot of time so they proposed, before I leave, to buy a digital tracer machine (same at the QA department) being positioned at the farthest line from the Quality Assurance department. Good day! I'm knowledgeable in any production engineering duties such as time study management, production planning etc. I'm willing to contribute my strength and knowledge and is eagerly willing to learn more about how I can help to
Words: 258 - Pages: 2
Description of the Business The intended entrepreneur intends to do sweet an salted plantain chips shop, which will be name sweet an salted plantain chips. It will be a sole trader business. It will be effective an efficient in in producing quality plantain chips and it will be sold at a very affordable price. Justification of Location The business will be located at lot 101 Ann’s Grove East Coast Demerara next to Church
Words: 1007 - Pages: 5
How might TQM and ISO be used to improve an organization? Proper implementation of Total Quality Management (TQM) can provide an organization with the ability to improve its effectiveness, competitiveness, efficiency, and flexibility in order to best suit the needs of its customers. TQM is considered one of the lean manufacturing methods. The organization can use less man power to make a product, less cost and less waste. Employee involvement figures heavily in the success of TQM. If you have employees
Words: 282 - Pages: 2
Coroporation, and Honda . The total management program has helped both companies to thrive and succeed. Sony Coroporation is trying out a new quality management system. At Sony, the company is trying to improve the quality of the products and services. Sony is working hard on improving products as a whole and countines to improve the safety of them as well. The company will benefit from a quality management program by providing quicker reaponses to customer's product issues and concerns ("Sony"
Words: 412 - Pages: 2
Memo: As we continue to move toward the end our quarterly objectives. I wanted to take the time to explain some of our costs. In our particular field of designing and manufacturing products, we are always engaging in ways that we can mitigate loss and improve our processes. Performing such changes will give a stronger presence in the market by allowing us to remain competitive. While we are performing our analysis on different aspects of the company, we look at the three main types of cost
Words: 655 - Pages: 3
QDC1 - Quality Management Homework 1. List the types of graphical charts used in operations management. a. Flowcharts b. Check sheets c. Histograms d. Cause-and-effect diagrams e. Pareto diagrams f. Scatter diagrams g. Run charts h. Control charts 2. Which charts are important in statistical process control (SPC)? a. Two are used for variation i. Mean charts ii. Range Charts b. Two are used for attributes i. P-charts 1. Used to monitor the proportion of defective items in a process
Words: 1236 - Pages: 5
