The Perfect Scorecard Daniel Partello HTT 220 Leigh Lawrie 5.15.2011 As in any company out there these days the hospitality industry is doing whatever it can to make sure that it is doing what it can to take care of the customer. That is the bottom line to any business to help that business do what it needs to do to become profitable, because that is what it boils down to, making money. Without making money there is no point in having the business, it ends up being a loss to everyone
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| OTAGO MUSEUM | Comprehensive Balance Scorecard | | | | Hoi Yan Cheng 9552508 Yu Liu 9552762 BBUS 425 Advanced Management Accounting Instructor: Tony Bell Thompson Rivers University Date: Feb 1st, 2011 MEMORANDUM DATE: January 30, 2011 TO: Shimrath Paul, CEO of OTAGO MUSEUM FROM: Chris Farry, CFO of OTAGO MUSEUM ------------------------------------------------- RE: Analysis of Comprehensive Balance Scorecard for Otago Museum It is a great pleasure to have
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BALANCE SCORECARD 1. Explain what is balanced scorecard? The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. The balanced scorecard is a performance measurement framework that added strategic non-financial
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and development. The Citibank followed a performance scorecard every year to find out the progress of each of their employee in order to assess his or her performance. The implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: * Financial measures * Strategy implementation * Customer satisfaction * Control measures * People * Standards The primary purpose of the balanced scorecard is to set goals and allow managers to complete well-rounded
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Wellard MBA 620 - 02 Professor Peter Frischmann November 23, 2008 1. Why has Citibank introduced a Performance Scorecard? The implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: Financial measures Strategy implementation Customer satisfaction Control measures People Standards The primary purpose of the balanced scorecard is to set goals and allow managers to complete well-rounded performance reviews using both quantitative and qualitative
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To summarize, the balanced scorecard views the mission and strategy of the organization from four perspectives: • The business owners/shareholders (represented by the Financial perspective) • Customers and other stakeholders (represented by the Customer perspective) • Managers and process owners (represented by the Internal Business Processes perspective) • Employees and infrastructure capacity (represented by the Learning and Growth perspective) Within each perspective, the following elements
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Execution - The graduate applies strategic thinking to the challenge of executing a strategic plan and demonstrates the ability to manage strategically. Competency 329.2.3: Responsibility Centers and Balanced Scorecards - The graduate designs responsibility centers and develops a balanced scorecard system to improve strategic success. Introduction: In this task, you will analyze the “Utah Symphony and Utah Opera: A Merger Proposal” case study. You will develop a proposed action plan for the
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1 A problem with rewarding managers only on the basis of residual income is that: c.residual income can depend on items over which the manager has little control 2. Relative performance evaluation: a. is called benchmarking, b. filters out the effect of common non-controllable factors; c. results in managers having no incentive to help one another; d. All of these answers are correct. Answer: d. 3. The return on investment is usually considered the most popular approach to incorporating the investment
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Aspect of Company Performance | Factors to be Considered | Organizational Goal (per quarter) | Actual Performance (most recent quarter) | GAPS | Financial | Quarterly Profit Results Inventory Turnover (rate of product manufactured in that quarter sold within 1-2 months) | $20,000 90% | $25,000 110% | Quarterly profits were higher than anticipated ($25,000 versus $20,000), as was inventory turnover rate (110% versus 90%). | Customer | Customer Satisfaction Rate Customer Recommendation Rate
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Novi Prastia K. 11/320299/EK/18696 Chapter 2 Summary The Balanced Scorecard and Strategy Map These days, companies use the performance measurement for several roles: 1. To communicate the company’s strategic objectives 2. To motivate employees to help the company to achieve those objectives 3. To help the managers to allocate resources as productive and profitable as possible 4. To provide feedback on whether the company is making progress in improving the processes and meeting
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