communication problems with the email. Effective written communication takes time and skill since such a small portion of our communication is contained in the words themselves. For business purposes, managers must deliver their message clearly, succinctly and effectively if they want to be successful. Poorly written messages create confusion or fail to achieve their intended purpose. Bobby Johnson’s task is organizing the retirement gathering for friend and co-worker Joe Banyon. He drafted a quick email
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certain guidelines. * Do not send unsolicited email messages; forge or attempt to forge email messages * Do not send email messages using another person’s email account. * It is strictly prohibited to send or forward emails containing defamatory, offensive, racist or obscene remarks. If you receive an e-mail of this nature, you must promptly notify your supervisor * Do not send mass mailings * All messages distributed via the company’s email system, even personal
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Study Guide for: Module: Generic Module Business Communication Module code: BCO110 Diploma: All Diplomas with Business Communication Faculty: All Faculties 2016 Damelin©2016: In terms of the Copyright Act, no 98 of 1978, no part of this study guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any other information storage and retrieval system without permission in writing from Damelin.
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Check Study Guide Concepts Mastery BUSINESS COMMUNICATION Questions 80% 1 2 50% 6 7 60% 8 9 80% 13 BARRIERS TO COMMUNICATION Score: 12 / 17 3 4 5 RECOGNIZING CULTURAL 10 11 12 DIFFERENCES WAYS TO ESTABLISH CREDIBILITY IN BUSINESS COMMUNICATION 14 15 16 17 Concept: BUSINESS COMMUNICATION Mastery 80% Questions 1 2 3 4 5 1. Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people? A.
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Chapter One Business Now: Change Is the Only Constant Review Questions it 1. What factors contribute to the rapid pace of change in business? Is the pace likely to accelerate or decrease over the next decade? Why? Financial Institutions got a bailout By President Obama in 2009, Mortgage values dropped, financial institutions begin to Feel the pressure especially firms such as Bear Stearns that specialized in trading Mortgage backed securities. There was $61.7bn in losses with AIG, strong
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Disadvantages of E-Commerce • Business Process Suitability for E-Commerce • Economic forces that have created a business environment that fosters electronic commerce • The ways in which businesses use value chains to identify electronic commerce opportunities Traditional Commerce and Electronic Commerce To many people, the term electronic commerce means shopping on the part of the Internet called the World Wide Web. But it is much broader and encompasses many more business activities than just Web
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activities, interactions, and states. Section IV discusses the organization and presentation of UML documentation of AIS as a collection of diagrams and packages. Section V contains various UML diagrams of the business revenue cycle (system) as examples of how to use UML to document a business system. Section VI contains examples of UML models of two special systems of great importance to accountants: the General Ledger system with an AJE component, and the AIS Internal Control system. Appendix 1
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Associate Level Material Appendix E Store Operations Messages Pair each audience with one of the three communication formats. Use one message format for each audience to explain the changes in operations. The three messages contain potentially negative information. Address the information presented in the scenario so your audience perceives it positively. You are a public relations manager called upon to present information regarding changes in retail store operations to three sets of stakeholders
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Reflection Erin M Morath XCOM/285 January 20, 2014 Scymentress Williams Reflection While I am obtaining my degree in Business, I have yet to decide what I want to do, or where I want to take it in my future. Being that I run my own daycare out of my home, I feel that I am already within the “business” field. I do have a lot of communication that I still do even though I work alone, I have my coordinator, my fellow providers, and the parents. So even though my communication may not be as formal
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The 7 C’s of Communication Clear: Your messages need to be clear if they are to be effective. Concise: If you want your messages to be read by busy people, make them brief. Say what you need to say, and say no more (while maintaining goodwill, of course). Remove all words phrases and sentences that serve no purpose. You can also eliminate wordiness by substituting one word for wordy, overused expressions. Concrete: You have a choice in your writing to use concrete (specific) or abstract (vague)
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